Hi Harris, hello

Hey Harris, hello, this is Mark. Um, I'm following up on a notice that you received about a 20%

increase. increase on your to the recent wildfires. Did you get a chance Can you hear me.

Can you hear me better now?

Sorry.

Oh, perfect. This is Mark and I was uh following up on a notice that you received about a 22% rate increase on your electric bill due to the recent wildfires. So I was just asking, did you get a chance to read it at all?

No problem. Essentially, what's happening, uh, utility companies like Southern California Edison. They sent out a notice that they're raising the rates by 22% this year to

recoup from the damages, which means that your electric bill will be going up. So if you

don't mind

me asking uh Harsilio,

um, how much are you currently paying for

electricity?

Oh, OK. OK.

To get

you back

to your bill..

OK, OK. And uh do you recall how, like before those

past two months,

how much did you use to spend

on electricity?.

OK. And does it typically go up during the summertime?.

Wow. Oh, wow. OK. That is, uh, actually

the 300, that is a high bill.

And that's why I'm calling you essentially if you can get approved. There is a government endorsed program that helps you get solar installed with no money out of your pocket, and it helps you reduce your current bill by up to 40%. Obviously, as long as, you know, you and your property will qualify. Does that

make sense?

OK. Uh, so I'm, I'm just gonna verify a few details to see if this program will work for you and if it does, then we can schedule a better time to go over the details. Does that sound good?

OK. OK. I can definitely call you later. Um, I, like, honestly, the whole purpose

of today's call is to just

set

you

up

for a

later

time, obviously, not now. For an in-home 30-minute consultation where they actually

break the program down and they answer your questions. But my job is to set you up with that consultant.

OK? So, um, before I let you go, are you the homeowner and title here at 253-28 Sugar Hill?

And are there any uh trees or anything that are blocking the sun from reaching your roof?

OK. And what is the condition of your roof? Any leaks or damages at all?

OK. Um, how old, uh, like more

than 15 years?

Oh, OK, OK. Um, if, you know, obviously with, um, if it's not too old, it's within like 10 years. Um, you know, if you qualify for the program, there will be an inspection. During that inspection, they will let us know if the roof

will qualify or not.

OK? And uh just because this is a government endorsed program, you need to have a credit score of 650 or higher. That wouldn't be a problem

at all, correct?

OK, great. It seems like you and your home could be a good fit, as I was telling you, uh, my job is very simple. It's to actually set you for an in-home consultation. Uh, it takes about 30 minutes. Um, and then they will see if the energy consultant will, will see if you can get pre-qualified as

well as they will answer all your questions. When will it be a good time for them to, you know, uh, sit down with you morning or afternoon time?

OK. Um, even during, uh, week, weekends as well cause we do work

on

Saturdays and

Sundays.

OK. So what I can do, just because this is on a first

come, first serve based appointment, um, I can

go ahead and I can put you on the schedule for

Sunday, um, at

around 5 p.m.

The energy

So that's a very good question. Um,

if you qualify for the program, you don't pay anything out of your pocket in regards of a down payment, there are no loans, no liens at all. All that you simply

do

is you purchase your electricity at a much cheaper

rate than what

you're paying

with Southern California Edison currently. Homeowners tend to see anywhere from 35 to 40% less than what they're currently paying for electricity with Edison. Does that

make sense?

it

um, very good question. Because it is a government endorsed program. So as, as I was telling you, if you

qualify for it, there

are no loans, you don't have to pay it. There are no down payments in any way. It all comes down to qualifying. If you

qualify, then great. This is something that the consultant can help you out with. If you don't qualify, then they will let you know, and you know they're technically nothing that they can do about

it.

OK? So, in, in regards of that 30-minute consultation with Sunday at around 4 o'clock work with you?

Mhm. I, have you looked into solar at all in the past?

OK. And if, if you don't mind me asking if, if it is a program that

obviously if you qualify for, you're not gonna pay anything out of your pocket and it will just help you save money. Can you just tell me a little bit more in regards of um like where the disinterest, um, like what, you know, would be cost from.

No, what, what I was saying is if it is a program that obviously if you can qualify for, you won't be paying anything out of your pocket in regards of a down payment.

Uh, it's not gonna put a lien on your property and it's just gonna help you save on your power bill. Um,

so my question is if it's, you know, if it, if

it's gonna

work

for your benefit in regards to saving

you on

your

electric

bill.

What would it be the, you know, why, why, what would it, what

would make

you not interested in something

like that?

if I tell you it's free, it just helps you to save on your electric bill..

That's pretty much it

Yeah. So, what month would, sorry, with Sunday at 4 o'clock work with you?

yeah, yeah, absolutely.

uh, it sounds like, it sounds like you're first.

So I'll go ahead, definitely, I'll have a Spanish, uh, speaker, um, you know,

for the consultation, they will sit with you. They will break the whole program, and obviously they will answer all your questions. Um, so I got you down

for

Sunday,

uh, this upcoming

Sunday at 4 o'clock.

Do you currently, do you currently get your bill in the mail or do you get it online?

OK, awesome. Please, if you can,

um, obviously after we're done with, um, you know, with our conversation today. I'll go ahead and I'll send you a text message confirmation. If you can just like my message or send,

send me a thumbs up that you received it, that

would be great. In that text

message,

if you can send me a picture of page 3. It has a bar graph and it will, um, basically

the

energy,

energy

consultant

can

start working on your savings report, um, you know, before the consultation Awesome.

So I, I, I got you down for Sunday at 4.

now,

uh, the, the last thing is this program is a first come, first serve basis, so there are a lot of men hours obviously that will be put in the energy consultation. Um, is there any

reason Sunday at 4 wouldn't work with you?

Awesome. Sounds good. And I'll make sure it's um it's gonna be a Spanish speaker as well.

All right.

Thank you very much. We look forward to helping you out..

Awesome. Bye-bye

Hi, Mrs. Valdez.

Yeah, this is Josh. Uh, I was calling because you spoke to someone on my team last week. It was regarding the new energy program. Does that kind of ring a bell?

Mhm. Yeah, I, I just wanted to read out to you. I know you said this week typically works a little better for you. I, I

believe they were talking to you as well. You're advising that your bills typically above $100 as well, correct?

Way above. OK. Gotcha. And then for your energy provider, are you with California Edison or LADWP?

Oh, IID. OK. Got

you. That's right. OK. Well, no problem then. Well, that's why we're giving you a call cause um the rate increases as well. Did they kind of touch on that about what's going on with ID Edison and LADWP.

uh, about the rate increases. So pretty much what's going on IID they're annually

going up anywhere between 8 to 10%. So that's why we're reaching out to because homeowner's bills are getting really, really expensive now. And my job is

really simple, Mrs. Valdez. It's just to ask you a couple of questions here just to see if if you'll be a good fit for this program and then if you are, we set up a better time of day to go over those details for you, OK?

Uh, I'm with Local Energy Partners. So what we do is we just help homeowners take advantage of these new solar programs that are just designed to

help you save on your energy bills. So no longer do you need to take out a loan. There's no down payment and there's nothing for the installation cost. So it's just a matter of, if your property qualifies, that's how you're able to get the system and you eliminate the bill with IID and you just pay a cheaper, more sustainable solar bill. Does that,

paying for like

in

Uh, we're located out in Los Angeles.

Los Angeles, specifically Granada Hills area.

Los Angeles, yeah, Los Angeles,

California,

it's OK. So, I mean, we're just helping homes out, trying to get, you know, a little bit more control of their energy bills with these types of programs. So that's why I said

my job's really simple. It's just ask you a few questions to see if you would be a good fit and then if you are we just set up a better time and date to where they can go over all the details for you, OK?

Mhm. OK. Uh, property that is, uh, do you have any like big trees or tall buildings

that, no,

like that? OK. Gotcha. And then for the roof condition, any leak, damages you're currently aware of, anything like that? Nothing. OK.

Perfect. And if anyone else that's on the title of the home with you that owns it like a sort of a family member or is it just yourself?

You

and your husband. Perfect. Not an issue at all. And then, I see, of course, for these programs since they are government endorsed homeowners would just have a good standing credit score of at least 660 or higher. So good on that end as well, correct. OK.

Oh, OK,

perfect then. Awesome. Well, I mean, it definitely seems like your guys' home could be a good fit for this program and just so you have understanding of how it works kind of like how I mentioned it is a solar program that as long as your property gets approved get that system installed without paying anything for the installation and it's just helping reduce your bill by up to

I'm sorry, it was up to 40%. It helps

reduce that bill. And then for and bill your pain as Valdez. Uh, would you say, you say you're paying above $100 but does it ever go past like 200, around that range.

Oh wow. OK. Do you have anything like

a pool on the property, your vehicle,

anything? No, wow. OK,

that's a pretty high bill then for not having like a pool or anything. OK.

Ah,

That makes a lot of sense then. OK. No problem then, Mrs. Valdez. Well, the next step like how I mentioned it is really simple. It's showing up that better time and date for it in 30-minute consultation and assessment. just to see if we're able to help reduce that bill for see if the property is able to qualify. Um, for you and your husband just typical like mornings or afternoons work better for you guys?

A OK. Gotcha. Uh, let me see here. check cause I know they're in the area. And you men

I'm sorry. Uh, you mentioned that after 5 o'clock typically works best for you guys?

Yes, OK. So I do have, it looks like here, this upcoming Thursday. at 6 p.m. Would that be a good time for both of you and your husband?

Let me see here cause that's 7 o'clock is the last time frame, but I just wanna make sure no other homeowner has it. So give me one second. Yeah, I, I could do Thursday at 7 p.m. So that's not an issue at all. And then Mrs. Valdez, for that, Bill, do you, you get, do you typically get it online or in the mail?

In

the mail. Perfect. Just as long as you have the most recent one present then because that's what the consultant's

gonna need to show you how

much you can save on your energy bills. So just as long as you have the most recent one, that would be great, OK?

my name's Josh. I'm the verification manager and then I'm gonna send you a text message with all that information as well, like who would be going to your property and everything like that. So I can send that over to you right after this call. So within like 5 to 10 minutes. And then I just wanna make sure as well that Thursday at 7 is the best time for you and your husband just because we do work as a first come first serve. So since you're taking that time at 7, another homeowner won't be able to take advantage. Uh, just wanna make sure that 7 is the best time for you guys.

of

course, so mine is Energy Partners and the company that will be going out to you, I can send that in the text message as well so that you're able to view their website and everything like that.

would be Pas and Energy. Those are the installers that we do work with.

Uh, Paxton, P A X T O N, Energy.

Mhm. And then I'll send you all

those links as well just so that you're able to click them and view them, you know, pretty sure you want to take a look at them as well so I can send that all over to

you. And then I'll also send you the

consultant's name who will be going out to you to talk to you about the program and how it all works. Awesome then,

Mrs.

Valdez.

No problem. I'll be sending you that text message shortly then and you're all set for this Thursday at 7:00 p.m. No

problem. You have a wonderful day.

You

too.

Bye-bye.

Hey, Mr. Johnson Hey,

how's it going, Mr. Johnson? Uh, my name is Adam. I'm not sure if you remember me. We spoke very briefly about a week ago. Uh, it was in regards to, uh, the solar program. How's your day going?

Good,

good. Uh, I know that you advised that you were meeting with a company, um, I, I believe it was, I think it was like last week that you ended up saying you were gonna meet with them. Um,

I was calling back because I know obviously you wanted to get an option from them. I was reaching out because what we're able to do is provide you a separate quote. That way we can show you and compare apples to apples to see what's the best fit for you and your family.

Sure, absolutely. So it seems like obviously what's holding you back is the uh the concern of like replacing the roof, coming out of pocket for it, things like that.

Yeah, no, that makes a lot of sense, man. Uh, the one thing I can, you know, leave you with is that I don't know if the other company advised you, but uh there is an option right now that's available as long as you can qualify, where you're able to replace the roof without having to come out of pocket that 15, 20,000 to replace it. You're now able to replace the roof and bundle that in with the solar at a lower fixed cost. Um, of course, as long as you can qualify for it.

Well, I, I'm assuming you would be a good fit for in terms of qualifying if you just met with a company, but just to

reconfirm, uh, the main qualifications, right, is to, the main one is really just to have a standing credit score of above 660. Do you feel like you'd meet that?

Awesome. And as far as for me to set the expectation proper for you. Uh, do you recall like how much you were paying on the most recent power bill?

OK, so that obviously, it's really high then. OK, so yeah,

in, in a situation like this where we're able to do is we're actually able to help you to basically eliminate the, the, what happens is, is instead of you paying your current power bill at a higher cost, that one's going to be eliminated and swapped out for a cheaper bill. Now what happens with the roof is you're able to replace that and get the solar at a lower fixed cost, and you're still gonna see savings since you're, your payment is really high. So what we're able to do is help you cut down on it. And then, of course, you wouldn't have to come out of pocket for the roof. So now you're killing two birds with one stone. Now, this is something that the energy consult can get more into detail for you. Obviously, uh, on a different day that you have more available for about 30 minutes.

The

I

I,

hear

you Yeah, so actually, funny enough, so I, I'm glad you brought that up. So you're tagging what you're referring to is the yearly rate increase, so that's the, the rate escalator.

It's see, so that's what turned you off from, from moving forward with it. Is that about right?

OK. Well, uh, the really cool thing, um, is that right now there's a a newer option that we actually just got introduced to. So what it is is you're able to own the system and you're able to not have a, an annual rate increase. So the fixed payment that you would now be getting with the solar. That's gonna be the same payment throughout the entire term. So there's no 3.5% or 3.9% as a rate increase every single year. This is actually a newer option that got introduced. I want to say a couple months back, but

homeowners are starting to take into consideration this program because now you're literally fixed, so your payment's not gonna go up throughout any point in time in the throughout the term.

makes a little bit more sense for you, uh, and then obviously, we show you a free savings report, help you guys, you know, cut down on that bill and help you guys with the roof since I'm sure roof coats are very expensive right now.

Wow.

Yeah, I mean, yeah, no absolutely, man. I mean, I wouldn't move forward with, with trying to get solar if I have to fix the roof, that's, that's insanely expensive. Um, definitely,

no, yeah, I mean, that's why I feel like this option would probably be best for you if, um, it makes a lot more sense in the sense of, uh, I guess from like a financial standpoint, um, just because you can take advantage of, I guess you can call it an incentive of replacing the roof without coming out of pocket for it.

And no, absolutely, that then

that's the thing. Not everyone can qualify for it. So that's why it does sound too good to be true. That's kind of like the catch is that if, if you don't qualify, then you wouldn't be a good fit for it.

Um, but the main qualification is to have a standing credit score above 660 and to have uh a lot of sunlight exposure on the roof with like no trees covering it.

Yeah. I

mean, that ultimately what we're able to do is we, we draw um uh a layout on the overall aerial site view that we get that design beforehand that way of course we don't waste any of your time, make sure it's a good fit, um, based off what we're seeing online, at least from what I just checked just in case. Uh, it doesn't seem like it should be an issue. I do see that it's at the very corner, um,

so it shouldn't be too much of a problem. Um, but these are things that we can break down to you obviously on a different day and further detail for about 30 minutes that way you can see the, the benefit of why homeowners are making the transition to this newer program.

Uh-huh.

The,

the

solar

company. Yeah, so I know what program you're referring to. So the program you're referring to specifically is the power purchase agreement.

right. So I'm very knowledgeable with that program. Um, this program works very similar. The only difference with this one is that you'd gain full ownership and that you won't have an annual rate increase on it. So that's

what

Yeah, I mean, there's different benefits with different programs. Obviously, right people that that they value different things when it comes to solar. Some people, it's just a savings aspect. Other, it's like the long term, right? Obviously the long term also uh is important to take a look at. Um, this one kinda has the best of both worlds. The thing is, right, not everyone can get approved for it. That's ultimately why we're reaching out.

Chip.

So, so the way that it works is basically my job it's really just to help find a better day and time, uh, on a different day that you have about a spare 30 minutes where we can have them pop by and and show you this different option. What they do is they sit down with you, they take a look at the bill with you, and they're gonna

show you a breakdown comparison of what you're paying with Edison. What you'll be paying with them in the future and then how you can cut down and avoid all those rate increases, uh, with solar. So that's ultimately the way that we work it. I don't know if there's typically a time that you have more available, maybe more on like a morning time or an afternoon time for about 30 minutes on a different day.

Cause from what I'm seeing, uh, uh, uh, I'll be really honest with you, uh, Mr. Johnson, from what

I'm seeing, I know we're getting a little bit tied up, um, but as far as like availabilities goes typically it takes roughly 30 minutes, 45 on the longer end if you have more questions. Um, but from what I'm seeing, I know that they are available specifically in the area uh on the weekend. I don't know if you have any availability maybe sometime tomorrow or Sunday.

Sure. Let me double check cause I, I, we have different consultants. I just wanna make sure that I don't give you one that's not in the area. Um,

let me see here. As far as next week goes, from what I'm seeing, we do have an opening. We're pretty free on Monday and Tuesday. Monday, I would say is more flexible. Uh, as far as like timing goes, are, are you usually more free mornings or is it more like

afternoons?

Uh afternoon for sure. OK. Let me double check here. Afternoon, is that looking like sometime after 4, some after 2?

OK. What I'm seeing here is that if anytime after 4 does work, I do see that we have an opening at, let me check here. From my understanding, it's a a 6 p.m. If a 6 p.m. works for you, we definitely have that open. We work as late as 7 o'clock.

OK, awesome. So again, my name's Adam. I'm the verifications manager. Ultimately what I'm gonna do for you is I'm gonna send you a confirmation text letting you know it's set for Monday at 6. If you can do me the kind favor right up just giving me a like or thumbs up on it. That way I know you received it. That'll be great.

And uh yeah, the only thing we need present man is just the powerful. As long as you have that, we'll take care of everything for you.

Awesome, man. Great speaking with you. I hope you have yourself a great weekend.

Yeah, yeah,

if you

absolutely, man. Yeah, what, what I'll go ahead and do for you is, uh, why don't I go ahead and send you a text like in the morning on Monday morning just to give you that reminder.

Awesome, man. All righty. Have yourself a

great weekend.

Yes, yes, sir.

Hi, hi, Brenda?

Hi, Brenda. My name is Adam. Uh, I'm calling because I was following up on a notice you received in the mail. A team member of mine reached out to you recently. Uh, it was in regard to the new energy program. How's your day going?

Good, good. Uh, so the reason I'm calling is because I see that they advised that you were paying over 100 or 120 on your power bill. Is that a little bit accurate? OK. Well, ultimately what it is we're doing is we're helping homeowners lower their power bill, which is government endorsed solar program that's just made for you to eliminate your current bill and not have to pay for panels. So you're now simply just paying for cheaper electricity as long as you can get approved for it.

so instead of you paying right to Edison, you're now eliminating your bill and you're

just paying the solar company, correct?

so the reason that I just, just to be clear, the, the reason it's gonna be cheaper up to 40%. It's because instead of you relying on Edison to deliver power to you, which is actually why they charge you. They charge you hidden fees. So what happens is, is instead of you relying on them to do that, you're, you're now eliminating those costs because you're gonna be producing your own power. So now you don't have to rely on them to charge you extra, literally just to deliver electricity, right? Um, now you can produce your own and it would just be much cheaper than what you're paying right now. The thing is, Brenda, right, um, you would need to qualify for it. My job is really just ask you a couple questions just to see if you're a good fit. Does that make sense? OK. Uh

Uh so, I mean, as far as like the, the title here on Lenhart Avenue, are you the homeowner on pedal? Awesome.

As far as like the actual condition of the roof on the property? Is there any like leaks, any damages you're aware of? Great

Now, these programs, right, they're government endorsed. So the main thing is really just to have a standing credit score of above 660. Do you feel like you'd meet that? Awesome.

And then lastly, just as far as like sunlight exposure on the property? Would you say that you have any trees covering it, or would you say it's fairly open?

awesome. Great. Well, based on the information you gave me, Brenda, right, uh, it looks like you could be a good fit for this program. Uh, the next step for us is really simple. So my job, what it is to do, is to help find a better day and time sometime this week on a different day where you have about a spare 30 minutes of time. We have what's called a 30-minute in home consultation and assessment where we show you a free breakdown of what it would look like if there's any questions, we'll make sure to answer them for you and we show you a free savings report to help you cut down on the bill. Uh typical ly on a different day are usually more free in like the morning times or afternoons?

great, that's

a very good question. So yeah, what happens is, is since you're not going to be paying Edison. They're actually the ones that helps activate the system, right? So let's say hypothetically speaking, for example, you move forward, you right, you get approved, you get the, you get the solar. Edison has to come out and activate the system. So you're not going to be getting an Edison bill anymore. You're just gonna be paying the solar company at a cheaper cost.

that's the great

thing, right? There, there is no activation fee simply because it's a government endorsed program, so you're not paying for any type of installation, no activation. It's literally you just getting swapped out from a higher bill to a cheaper bill as long as you can get approved. That's the most important thing.

funny enough, that what it is is it's not that Edison's trying to get rid of customers. It's just that when homeowners, when homeowners make the transition to solar, that's when they start to raise the rates. So there's still a business, right? They obviously have to make their money. So what happens is anytime a homeowner is starting to get sold and they make the transition, which unfortunately not everyone can. They start raising rates, so that's exactly why these programs are designed. Essentially it's just designed to help you to pay for cheaper power and not have to face utility rates. Yeah, so that's

why.

You correct,

So, obviously, that, obviously I know that's a, a guesstimate, but yes, correct. That is how it works. And that's something that we would show you in writing. Obviously, that way you can get a better understanding of it. Um, and then you can see the benefit of saving without coming a dime out of pocket.

the way that it works is it's based on electricity consumption. So what we do is we have the energy consultant take a look at your bill. He's gonna see how much energy you're running obviously throughout the very peak of summer where you pay the highest and then also at your lowest point when you pay lower. So that way we can help determine how much, you know, electricity you're running and how many panels you need.

So the,

the

really good thing is that when we have the consultant break it down for you. We, we have a design that's a, that's created prior. That way we can help show you the layout, and we don't come near a roof that isn't structurally strong enough to sustain the solar simply because we're liable for that. So that's why, yeah, that, that's,

sorry, go ahead.

Uh-huh.

So, that, that's on the solar company. That's exactly why we make sure to be very careful when we, when we obviously do the installation and things like that. Uh, we want to make sure everything checks out. That's kind of why I was asking a couple quick questions too in regards to it just so I can set the expectation proper

for you, right? Cause, uh, obviously, the last thing we want is anything to happen to it. And then, you know, that's on our end because we're the ones that are liable for it. So that, that's ultimately why obviously you have a lot of great questions. That's actually the purpose of the consultation. We can show you a proper breakdown of what that looks like. If there's any other specific questions you have, um, you can write them down and we can get them answered for you. And then on the same time, obviously we can show you a free savings report and show you what the design would look like. That way you can get a better um view of what it would look like for you in your home.

Typically,

30 minutes, uh, honestly, it could take up to 45 if you have more questions, but what does save you some time is if you have a copy of the power bill? Do you do that one online or do you do that by mail? OK. So

what actually could save you some time is when we schedule out the time, if you if you have a screenshot of the bar graph portion of it. I believe it might be on page 3. I within the text that I send you, that's actually where you can send the bar graph portion. We can draw up the design and savings report prior. That way we save you more time during the consultation as well. So

what

I could do

is I

could, uh, after this call, I could provide you the information of who's the consultant that would be assisting you. Um, obviously the link to the company and then that way you're aware and you know who exactly is reaching out. By the way, my name's Adam. I'm the verifications manager.

typically,

I, I, I did, I did want to ask. I know

if there is a different day sometime this week that you have about 30 minutes. I is it usually more of a morning time or an afternoon time for you? Morning? OK.

Cause

makes

a

lot of

sense.

No, yeah, absolutely. That makes a lot of sense too. Uh, yeah, absolutely. So why don't I go ahead and do this? Why don't I since I know you definitely need to speak with him and make sure that he's also present. Why don't I do this? I know this week is a little

bit booked up for you. Why don't I go ahead up and set up a tentative time for let's say sometime next week. I'll touch base with you, let's say towards the end of the week that way we can see if we can iron something out for the following week and then we can go from there. And in the meantime, I can send you all the, the literature and things like that.

So what

I'll

do then, uh, I'll literally right now I'll just send you a text message saying it's, it's a tentative time. Basically the text message will say, hey, uh, this is Adam. It was great speaking with you, Brenda, in regards to the solar consultation. Um, it's tentatively set for next Friday, let's say next Friday morning work, we can tentatively set it for 10. I'll touch base with you next week. That way we can confirm if that time slot still works for you and your husband. Perfect.

So, again, I'm the verifications manager. Uh, you can expect a text maybe within the next 5 or 10 minutes. Uh, and then we can reconnect sometime this coming week. Uh

yeah, so this

is

the direct

line,

And then right there. So you'll, you'll receive

a text from my number right now, right after this call.

so right

now,

what I, what I'm gonna be doing is I'm gonna be sending you a text of the time slot that we have of next Friday at 10. What I'm gonna do is I'll touch base with you next week.

That way we can help confirm that for you since I noticed somebody's out as well. OK, perfect

All right, Brenda. It was

great speaking

with you. of course

Bye-bye

Hey, Reagan.

Hi, how's it going? My name is Adam. I believe you just got up with a team member of mine in regards to the new energy program. How's your day going?

Good. But, well, I'm just reaching out because there's a letter you should have received in the mail about the wildfires that took place early on this year. I'm not sure if you got the chance to read about it or see anything about that

Yeah, the wildfires earlier on this year. It's basically

just, so what it is we're doing right now is we're helping homeowners in the area qualify for this new government endorsed solar program that's just designed for you to pay for cheaper electricity than what you're currently paying right now. As long as you can get approved for it. Does that make sense?

Uh-huh.

No, so it's in regards to a notice you should have received about the wildfires earlier this year. Basically,

the utility company is hiking up the rates by 22% to recoup from the damages of the fires. All that

really means is your power bill's gonna be going up. But do you recall how much you paid on the most recent power bill?

Sorry, you paid 800?

Of course, yeah, absolutely. I mean,

as far as just the electricity alone, would you say that it's probably around like 200, 300.

Oh, yeah, definitely. OK. Well, the reason I ask is cause what it is we're doing is we're helping homeowners qualify for this new government endorsed solar program that's just designed for you to pay for cheaper electricity than what you're currently paying right now. Does that make sense?

Wait, sorry, can you repeat that

Yeah, that's a very great question. So, the way that it works is you're not paying anything out of pocket to get the solar installed. These programs are government funded. So that's why you don't have to put any money out or, you know, take a loan out or pay for any installation. It's simply designed to help you eliminate the current DWP bill that you pay and to swap it out for a cheaper monthly solar bill.

OK. So where the money comes from is through our tax dollars. So you're a taxpayer, correct?

yeah, so it's no money out of pocket, there's no loan, there's no lien that's attached to the property. These

new solar programs are just designed

make sense

As far as 30 to 40% cheaper, I mean, that's a very good question. As, as far as dollar amount goes, I can't give you an exact amount, um, but I can give you a guesstimate. And now, now, don't quote me on this, don't hold this against me, but let's say you're paying $200 you can potentially be paying maybe around $120 maybe even less. But that's why it's really important to have a consultant break down to a savings report. That way you can see in writing exactly how much you're gonna save.

Correct, yeah. And it seems like you probably looked into it before. That used to happen with the older solar programs like the PACE programs.

The good thing is that no longer is a lien attached to your property or or affects your property tax. These programs are simply just made for you to pay for cheaper power. Now, the thing is, Reagan, as good as it all sounds, not everyone can qualify for it, and that's why we reach out. But my job is really just to verify a couple of details to make sure you're a good fit. That way, if you are, we could find a better date and time to break down the details for you.

Awesome. So, for example, as far as like the, the title of the property here on Louis Avenue. Are you the homeowner of the title of the property?

Is there anyone else like a family member or maybe a spouse?

Like on the title with yourself, like a

family member or

a spouse.

Just you? Awesome. As far as the condition of your roof goes, is there like any leaks on there? Is there any damages on it?

Perfect. OK. Now, as far as sunlight exposure goes, would you say you get exposed to a lot of sunlight on the roof?

To a lot of sunlight on the roof?

Sunlight

So, so like, would you say that your roof gets exposed to a lot of sunlight, like the sun hits the roof a lot.

OK. Perfect. Now, the

main

uh-huh. OK

OK. I, I definitely see that. I mean, if it's at the back, that's not a problem. Um, the, so that shouldn't be an issue, right? Now, the main qualification is just to make sure that you have a standing credit score of 650 or higher? Do you feel like you'd meet that?

Yeah, so that's a very good question, Reagan. I'm glad you asked. So, the only reason we asked about the credit score, it's just because since these programs are government funded, they just want to make sure that you're on time with your utility payments and that you don't have any bankruptcies under your name.

Yeah, no, exactly, that's all it is, right? So you're not paying anything out of pocket. You're not paying for the installation, you're not paying for the panels. You're just paying for a cheaper monthly bill. The thing is, since these programs are government funded and since the government is funding and providing you the system. They just wanna make sure that you have a standing credit score of 650 or higher. That way they can know that you can afford the

monthly

payment.

it's pretty.

a little

Yeah, so the reason, that's a very good concern. The reason that the program is designed that way is because now we're gonna be taking a look at your power bill on your high months and your low months and the the system is gonna be designed based on your electricity usage, cause you're gonna be purchasing the power that the panels produce. You're not paying for the actual panels. You're paying what your electricity is producing. But for us to help determine what that would be. That's why we have the energy consultant break that down for you in writing. That way you can get a better understanding of how you don't have to come out of pocket for it and just pay for cheaper power.

OK. Awesome. Now, the last thing it's a silly question. Uh, it's just to reconfirm, there's no existing solar system on the property, correct?

Uh, it's a silly question, but there's no existing solar system on the property, correct?

Awesome, of course, of course. OK. Awesome, Reagan. Well, the next step is super simple. My job is simply just to find a better date and time where we can have an energy consultant pop by and break down this new program for you. All they do is answer any questions that you have, any concerns, and then they show you that savings report to see if you can get approved to help you lower your bill.

Typically

sorry, what was that

I mean, it is a in-home consultation and assessment and how, if you don't, if, if you feel like you don't have any like on the inside of it, they can also, if, as long as you have a table or chair for them to sit down with you to break it down for you, even if it's right outside, that's not a problem.

Oh, that makes a lot more sense then, yeah, then that's not a problem. I mean, even if you, as long as you have a table to sit down, they can break it down for you. It doesn't necessarily have to be like towards the back where you're doing uh your other renovations.

OK. Now, as far as your availability goes, is that usually more in the morning times or in the afternoon times?

Perfect. Yeah, that's not a problem. Let me double check here for Monday first because I don't wanna give you a time that's obviously booked up. You mentioned that afternoons typically work better. Is that correct?

Is that looking like a, a 4 o'clock or a 5 o'clock?

Correct. There's no loan, there's no hidden fees. It's simply just a bill swap of your bill as long as your property qualifies, you eliminate that current DWP bill and just pay a cheaper solar bill. And that's what the energy consultant, his name is Bashoy. He'll break that down for you.

Yeah. So, would Monday at 5 p.m. work for you?

Let me double check here Monday at 5. OK, awesome.

typically the consultation takes about 45 minutes, right? If you have more questions, it could prolong, but it roughly takes around there.

OK. So I could definitely put you in for Monday at 5. Now, the only thing we need present is just the power bill. Do you do that online or do you do that by mail?

yeah, no worries, Reagan. Uh, worst comes to worst, we can help you pull up the bill as long as you have a present there, that won't be an issue. Um, so that's not a problem. And then lastly, I always just like to ask before I get off the call. I just wanna make sure Monday at 5 would be the best possible time for you. Reason I ask is just because we do work as a first come, first serve appointment basis, right? So any homeowner that doesn't meet, takes advantage of another that could. I wanna make sure that that time works the best for you.

Yeah, no, yeah, definitely. So I'll definitely put you in and then obviously since the weekend goes by I'll make sure to give you that reminder call that morning.

Awesome. Sounds good then, Reagan. Well, have yourself a great weekend. Lastly, I'm just gonna send you a text right now to your phone. If you can do me a favor, give me a like or a thumbs up on the message that way I know you received it, that'll be great. Awesome, Reagan. Again, my name's Adam. I'm the verification manager. Enjoy your weekend. We look forward to meeting you Monday at 5. Awesome, right. Take care Bye.

Hey, Valentine.

Hey, Valentine. My name's Josh. I was just giving you a call. I believe you just spoke with someone on my team regarding the new energy program. How are you doing?

Good, Valentina. I was just giving you a call, of course, seeing if you got the notices from California Edison. It was on the back of your bill or you actually might have seen it on the news too. It was about the rate increases this year. Did you happen to catch those?

Uh-huh.

Oh, OK. Gotcha. So the company that went out to you, was it in regards to just Windows or what was it about?

Gotcha. OK

bill? Like how much on the most recent one?

Gotcha. So, OK.

It varies.

OK. Well, no problem. I understand that Bill's very especially here in California, right? Because summer months tend to be really high. So that's probably your high bills. And then, of course, your average bills are anywhere between that $80 to like $100 range, correct?

OK. Well, Valentino, you are paying a high amount for your energy and with the rate increases that California implemented, so I'm not too sure if you know this

year, California Edison

raised their rates by 15%. So that 80 to 100 you're paying can easily jump up to 130, 150 now. And then even on the higher end, you can probably be passing 200. So that's why we're giving homeowners a call because it's just as long as yourself and your property are able to qualify Valentine. That's how you're able to get the system. The only thing you pay for is for the cheaper energy costs, and that's it. So, for the property,

do you have any like big trees or tall buildings that provide shade over your roof by any chance?

Oh, OK.

If you don't mind me asking, what bad things have you heard? Like, do you have any friends or family members that got into solar?

OK, gotcha.

How long ago

was, how long ago did he get his solar, if you don't mind me asking? Do you have

a

uh, OK. That makes a lot of

sense then, Valentin cause programs, even 3 years ago. So if they didn't,

if they didn't get solar within 2 to 3 years, programs before that, it did put a lien on the property. With this new program, there's no loan involved, so there's no loan you need to take out. There is no down payment. There's nothing for the insulation and no lien on the property. The reason being there's none of those things is because since these are government-backed programs, meaning that since the government is helped funding these programs, homeowners are now able to qualify for them just as long as yourself and your property qualify. So as long as yourself and your property qualify, Valentine. Like I mentioned, that's how you're able to get the system, but then the only thing you pay for is the energy that you use. So it's exactly like how you're doing right now with Southern California Edison. You know how you purchased

energy from them. So

instead of purchasing energy from them, you eliminate that bill and you just have a cheaper solar bill. So to give you an example,

yeah, to give you an example, if you're paying like 200, we can get you as low as $100 sometimes even less. It just really depends. So that's why I was just calling to see if you're a good fit, OK?

Yeah, so this number here, this is my main office line and I'll be more than happy to, you know, give you a call with your wife if that's something you want me to explain to her because even though these programs sound good. A lot of homeowners don't qualify for them because of their property. So is it OK if I ask you a few questions before you talk to your wife just to see if you are, and then if

you aren't, you don't have to talk to her about it.

OK. Uh, I know you said for your roof, you have no trees, but what about the roof condition? Are there any leaks or damages?

None? OK, perfect. And then for the type of roof you have, is it shingles, concrete tile, clay tile. Do you happen to know?

Concrete tile. Perfect. That's not an issue. We definitely worked with concrete tile before. And then for the property, do you and your wife own it together? Like is she on Tidal with you or is it just yourself?

Both. OK, perfect. That's not an issue at all. And then since these programs are government endorsed Valentin, you would just need to have a good standing credit score of at least 660 or higher, so I'm guessing you're good there too, correct?

OK, no worries.

Any, any

like bankruptcies

or foreclosures in the past 7

years? No?

OK. No worries.

Just because if you did have a bankruptcy or foreclosure within 7 years, they would automatically

disqualify you from the program, meaning that

they wouldn't even give you a chance. So it sounds like you

should be

good there. Shouldn't be an issue. And I know this last question's silly, but no existing solar on the property, correct?

No? OK. Well, Valentina,

I know you saw, said you still need to speak to your wife to see if this is something you guys wanna do, and I'll be the same way, especially, you know, me and my wife will make decisions together. Go ahead, speak to your

wife if you like, I can have this tentatively set up for you like on Tuesday or Wednesday so it gives you some time just because I know we're going into uh the July 4th year, so homeowners are gonna be busy. I can tentatively set it for you like in the afternoon like around 5:30 or 6. Speak to your wife. I can give you a call Monday just to make sure that that time works for you, OK, Valentine?

sounds good. Perfect then. Uh,

for the time, would a Tuesday or Wednesday be better for you and your wife?

Uh, this is just a tentatively set a time, just so that you don't lose your spot because a lot of homeowners are booking for Tuesday and Wednesday, and I would hate for you not to take advantage. So I can give you a call Monday, um, but for the time with the Tuesday or Wednesday work for you? It doesn't mean you're gonna sit down. It just means that that time is safe for you.

no, it's good,

it's good. No worries then. I'll give you a call Monday. What time Monday would work for, for me to give you a call?

around

4:30. Perfect, Jonathan, go ahead and speak to your wife. Remember, these programs don't cost you guys anything. It's just a matter if you're, if you're able to, uh, if your property is able to qualify. So just explain that to her and then I can give you a call on Monday, OK?

Awesome, Valentine. You have

a

great day

Hey, Sam

Hi. My name is Adam.

Uh, I'm calling because I believe you spoke with a team member of mine very recently in regards to the new energy program. How's your day going?

Sorry about that. Well, we're reaching out because there's a letter the utility company sent out that they're gonna be raising the rates to maintain the power grid, uh, right? Like, all that really means for you is your power bill is gonna go up, but do you know like how much you paid on the most recent power bill?

OK, well, we're just reaching out because we're helping homeowners qualify for this new government endorsed solar program that's just made for you to pay for cheaper power than what you're paying right now.

OK, gotcha. So it looks like right, so obviously you looked into cops and you saw that they were really expensive. Is that about right?

Uh OK. Well, I mean, I, I can let you know this. Um, the way that the program works is, as long as you and your property can qualify, you could actually take advantage of, of this option where you are able to get the roof replaced with no money out of pocket, and, and what happens is, is you're able to swap that bill swap that bill out, and then you would not be paying a cheaper, more sustainable solar pro without you having to take out a 3000 to $40,000 amount to pay for the roof. Um, basically, you're able to bundle in the roof with the solar, but you would need to qualify for that. Um, I, I'm not sure if you've ever looked into that at all.

uh, so it's not a 30-year agreement. It is a 25 year agreement that's in place to protect you from inflation.

Yeah, not, that's not a problem at all. Let's say I, uh, let's say in, in 7 years or whatever the case may be, uh, if you were out of that, it's fully transferable. So

essentially,

yeah, so the way that they work now is let's say hypothetically speaking, you wanted to sell the property, right, in

a couple of years. Let's just say random.

You're actually able to do that now because you don't have to pay off the system. You are simply transferring that to the next homeowner, and they actually take advantage of the savings that you would be getting. So that's the, that's the

plus.

So it's dependent on like how much you're paying, right? So if you were paying around that 200+ mark, that's what

it would be fixed with the solar. Uh maybe a little less, uh, just cause obviously, I haven't included the, the summer months that you pay. But,

um, which is obviously you typically it's higher. But that's what your monthly bill would be with the solar.

The thing is, right, you would need to qualify for it. Not everyone can. My job is just ask you a couple questions that won't take longer than a minute to see if you are. Um, right, that way, if you are on a different time, we can show you what that would look like without you having to come out of pocket for it.

Well, uh, the thing is we would need to see, depending on like how bad the damages are. Um, for us to even

do

Uh-huh. Is, is it just just old?

OK. Well, I mean, for us to determine that, I mean, we would need to take a look at your bill. Um, I know you don't have it right now, uh, but if there's

any way that you can receive it, that, that is the way that we can go about it to help you take a look at that.

Uh-huh

Sure, not a problem. What, why don't I do this for you? I, I can set this is your direct number, correct?

OK. I can send you a text message. That's where you can actually have your attorney send the copy over the bill and then I, I can have them draw something up and then I can reach out to you and we could find a better time to give you a proper breakdown of it.

Awesome. Have yourself a good rest of the day.

Yes, sir. Bye-bye

Hey John

How's it going, John? Mike I'm calling because you spoke to a team member of mine yesterday. It was in regards to the new energy program. How's your day going?

So no one asked you if you're paying $70 or so on the power bill.

so we're not trying to scam you into anything like I mentioned, you, you advised that we didn't, obviously, we did, and you know we did. Um, but OK, no worries. I mean, we're just helping homeowners lower their power bill with this government endorsed program. Keyword government endorse, so it's not a scam. Um, for you to lower it by up to 40%. As long as you can qualify. Does that make sense?

OK. I mean, it, does it go up in the summer at all or in the winter?

So with this program, even if you're paying $70 you can be locked in at what you're paying and you can keep it that predictability, right? So now you don't have to worry about it going up in the summertime or in the wintertime when it starts to rise up a little bit more than usual.

I mean, with this program, it's a government endorsed solar program so it can help you reduce it by up to 40% as long as you can qualify for it.

Yeah, that's the great thing, right? You're not paying for that.

It's a government endorsed solar program that you're not paying for solar panels. You're paying for cheaper electricity.

Yup So right, it's a, it's a 25 year agreement that's in place to protect you from inflation. That way you don't have to worry about your bill going up and you can avoid the rate increases and instead of it going up to that 85 that you mentioned, you could be locked in around that $70 throughout that term and you don't have to worry about it going up on you anymore.

So if you qualify, you do get solar panels installed. However, you're not paying for that.

They would be going on the roof of the property.

Yeah, no worries. I mean, I'm sure, right, you've seen other people that have solar and their house hasn't caught on fire. That's kind of like a hypothetical

situation.

But we're not gonna risk you for that to happen to put solar panels on your roof.

Yes, so with this program, the great thing about it is that you're not rely, yeah, you're not liable for the actual solar panels. So God forbid anything was to happen, you're covered for it. So even if you already have an insurance right with your, for your property, um, with this program, it comes with a different insurance attached to it that way, right, if anything was to happen, you're covered for that.

Correct. The reason that is is because it's government endorsed, so you're just paying for cheaper power as long as you can qualify. That's ultimately why we were reaching out.

well, the thing is, my job is just to ask you a couple questions just to see if you're a good

fit

for it, OK?

So for example, would you say you're the homeowner on title here on Shirley

Avenue. Awesome. Uh, now, the main qualification is that these programs are government endorsed, so you need to have a standing credit score of above 660. Do you feel like you'd meet that?

Sorry to hear that.

great. Awesome.

So then that shouldn't be necessarily an issue, right? Now, the last

thing I would just really ask you is as far as like the sunlight exposure on the property, would you say you get exposed to a lot of sunlight on it?

No worries. I mean, if you get exposed to the, the, a great amount of sunlight, then that's not an issue. The main thing that I would like to ask you to set the expectation proper, is if there's any like damages you're aware of, of the, on the roof.

Double check because the thing is, right, for me to set the expectation proper for you. Um, I need to make sure that at least the roof on the property at least itself, it, it has, uh, there's like leaks or damages on it. That's the main concern. cause that's like the main qualification

as far as like

so you

would say that it's not old or anything like

Typically

roots, right, they last around 30 years. So if it's at the 10 year mark, that shouldn't necessarily be an issue. The only reason I emphasize the importance on it because in terms of qualifying it, it, that does really matter. Um, that way we don't waste any of your time. But if it's around 10 years old, then that shouldn't necessarily be an issue. And if the

go

ahead.

I

the great thing

about this program is like I was mentioning is we don't come near a roof that isn't structurally strong enough to sustain the system. We're liable for that. So that's why you're completely covered with it. Now, God forbid anything was to happen, you are granted with a roof penetration warranty that you would not have to pay anything for cause that, that's keep in mind

not.

You're not paying

So, now,

now

I'm glad you mentioned that. Let's say thatly speaking in the next 6 months or a year or so randomly you decide to get an electric vehicle, you would advise our energy consultant information that way we can use what's called a consumption calculator that helps us punch in the numbers for that electric usage when you get that car, that way we get you the proper system that you need and it helps you avoid these rate increases and help you lower that bill. That way you get a very accurate bill. Does that make sense?

so it's not

necessarily

if it has to, it's more if uh if it's necessary to, right? If it's something that you prefer, that is something that's included, but that's something that we can break down for you in detail. Uh no,

that's

included.

So that you, you wouldn't come out of pocket for that.

as far as

goes,

I'm not too sure because uh uh there's different batteries that are available. Um, essentially

I

mean,

I'm gonna be honest with you, as far as that part goes, that would be a question for my energy consultant because he's actually the expert on where these things go and things like that. My job is really just to make sure that you're a good fit for it. Based

on the information right now, so far it looks like you could be. The next step for us is really just finding a different day that you have about 30 minutes of spare time. We can show you what that would look like. Basically, they pop by for around 30 minutes to sit down with you, and then they'll show you a free savings report and if there's any questions you have, feel free to fire away. We make sure to answer them for you. Typically, it

only takes about 30 minutes of your time. I mean, let's say hypothetically speaking, there's a different day that you have about 30 minutes even if it's on a weekend. Sure.

Oh, no,

We

want, we

wanna make sure

I'll tell you this.

The

thing is,

as all

of this may

sound, not everyone can qualify for it. Based on the qualifications that actually, it seems like you're a good fit for it at we're reaching out, uh, we're hoping homeowners simply just with free consultations that way you can at least see what you can take advantage of that these programs are available. Keep in mind you're not coming out of pocket for it. It's literally designed to do exactly what you're doing right now with your current utility provider. Um, as far as the utility property though, are you with uh Penallik or is it Duquee? OK. Great. So, again, John, it's the exact same thing

you're doing with Penalli.

only

difference

is that you're not paying them a higher cost, you swap out your bill for a much cheaper one. But I know you mentioned, right, obviously, you don't want to screw anyone over. We don't want to screw you over either. We wanna make sure that you got

So this

program isn't

designed

for

you to pay

more, it's for you

to

pay

less.

So that's why I wanted to set the expectation proper. I know you mentioned that. Sure.

well, the

good thing

is,

I mean, uh obviously

more on the

conservative

side,

but let's say hypothetically speaking,

you

were interested in getting yourself an electric vehicle. That could change drastically. So that's why uh uh, what

Well, let me ask you this.

Do you

run

your AC

at

all on the

power

on

the property?

Uh-huh

Well, the

thing you can also benefit

from that

we can

break

down to you

is we

can

provide you with

more electricity than you use. That way you can run everything more comfortably and you don't have to be observative. So that actually led me bar up.

So yeah,

there, there,

there

is

selling

it back to the grid and

formal credit.

So that is

something that

we

can break down

to you. Uh, again, like I mentioned, right, for me to set the expectation proper and not give you the wrong information, that would be the energy consultant's job. So that yeah. Yeah, I mean, on a different day, man, let's say there's 30

minutes

you

have