Objection/Handling
Index / "Not interested"
01 / 18 · 9 entries

"Not interested"

The reflexive brush-off, and the flat refusal that means it.

RAJAMHJorgeHROBERTAHFarasHRubbenHCHAMBERSHJASONMCHARLESEALYSEM
RAJAM SRINIVASAN
BOOKEDHARD
#21307Jul 20 574 exchangesobjection at 0:31stage Held
Listen forBryan never contradicts him. He acknowledges, repositions on what makes the program different, and repositions again. Longest call in the corpus.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER02:29pm
Yes, Raja
AGENT0:20
Hi, how's it going, Rajam? Uh, my name's Brian. Uh, I was giving you a call. I see you spoke with a team member of mine last week on Wednesday. It was about the new energy program. Uh, does that kind of ring a bell?
HOMEOWNER0:31
I, I, I, I believe so, but uh I don't remember it's the same place, same person. I don't know, but um I was not interested
AGENT0:43
Oh, you weren't? OK. Got it. Just, just so you were aware, the reason we were calling is just because the programs now they're completely different. This is a government endorsed program that was just meant to help you guys with reducing your bill up to 40%.
HOMEOWNER0:48
I know, I know that that's what you know I was informed by the person who called me.
AGENT9:08
Uh-huh.
HOMEOWNER1:30
And um the reason that you know that I don't want to proceed uh in this matter is that, you know, I have talked to many people, OK? Countless number of people and uh they all do the same thing and uh I'm not satisfied with um the results. So. I, I would, uh, uh, need, uh, you know, somebody to just, uh, guide me to uh talk to them. and um get something uh done, you know, I, I'm interested in um solar panels. Are you, are you, uh, trying to, uh, provide solar panels. for electrical uh
AGENT1:36
Exactly, Rajan. That, that's the reason for the call. The reason we were calling is just because there is this new government endorsed solar program that
···
HOMEOWNER02:29pm
Hello
AGENT02:29pm
Hey, Rajan.
HOMEOWNER02:29pm
Yes, Raja
AGENT0:20
Hi, how's it going, Rajam? Uh, my name's Brian. Uh, I was giving you a call. I see you spoke with a team member of mine last week on Wednesday. It was about the new energy program. Uh, does that kind of ring a bell?
HOMEOWNER0:31
I, I, I, I believe so, but uh I don't remember it's the same place, same person. I don't know, but um I was not interested
AGENT0:43
Oh, you weren't? OK. Got it. Just, just so you were aware, the reason we were calling is just because the programs now they're completely different. This is a government endorsed program that was just meant to help you guys with reducing your bill up to 40%.
HOMEOWNER0:48
I know, I know that that's what you know I was informed by the person who called me.
AGENT9:08
Uh-huh.
HOMEOWNER1:30
And um the reason that you know that I don't want to proceed uh in this matter is that, you know, I have talked to many people, OK? Countless number of people and uh they all do the same thing and uh I'm not satisfied with um the results. So. I, I would, uh, uh, need, uh, you know, somebody to just, uh, guide me to uh talk to them. and um get something uh done, you know, I, I'm interested in um solar panels. Are you, are you, uh, trying to, uh, provide solar panels. for electrical uh
AGENT1:36
Exactly, Rajan. That, that's the reason for the call. The reason we were calling is just because there is this new government endorsed solar program that
HOMEOWNER02:30pm
Mhm
AGENT1:41
was just meant to help you guys with getting solar cell with nothing out of your guys' pocket. What that
HOMEOWNER0:48
That's
AGENT02:30pm
just means
HOMEOWNER0:48
what you
AGENT0:20
is
HOMEOWNER0:31
know,
AGENT02:30pm
they're more.
HOMEOWNER2:30
you see, the, the, the, the problem is that, you know, that install the capacity. you know, you, you want, you want to just provide those things and um probably, you know, you will uh say that, you know, we provide solar panels and that will generate electricity and uh you will be billed uh monthly, you know, a certain thing that, you know, that will be uh some percentage less than the DWP rates and things like that, and uh you'll be well off uh with that, uh, one, things like that. But the problem I talk to people is that they install the capacity. I wanted them, you know, a certain percentage more adequate enough, you know, to cater to my expansion needs and this and that, all those things. So,
AGENT9:08
uh-huh
HOMEOWNER2:39
uh it uh doesn't work, uh, you know, amicably, you know, compromising between us. both the parties
AGENT0:43
Oh
HOMEOWNER3:00
So I am, I am, I, I'm not, I'm not trying to just outright reject uh people, you know, offering this one, don't, uh, mistake me on the wrong side but my only concern is that, you know, I want to just, uh, you know, have something done good for
AGENT9:08
Uh-huh
HOMEOWNER3:22
both of us. You, you also are doing business, you know, business people, uh, you know, must end in uh some kind of a profit or some favor for them and that things like that. For me, you know, it should provide a, a long-lasting relief, perpetual. That's what, you know, we expect, but uh I, I'm not sure, you know, if uh that would
AGENT02:32pm
Mhm
HOMEOWNER3:28
happen With most of the people, I'm, I'm, I'm excluding
AGENT9:08
Uh-huh,
HOMEOWNER0:20
you
AGENT3:43
of course
HOMEOWNER3:43
from that group. I'm excluding you. You know, you know, I, I, I'm, I'm talking to you, you know, in a, a sense that you know that you should understand me that you know that uh uh I would be interested in doing the project that favors me.
AGENT3:43
Of course, right?
HOMEOWNER0:48
That's
AGENT0:43
If,
HOMEOWNER0:48
what
AGENT0:43
if
HOMEOWNER0:20
I
AGENT0:31
it's,
HOMEOWNER0:43
mean.
AGENT3:50
uh, it's best for your family's homes and needs, correct? Exactly, right
HOMEOWNER3:52
Yeah. This home is a small
AGENT0:20
OK
HOMEOWNER4:04
home. OK. Our, uh, water, uh, uh, the bills are uh you know, that's going up and up and up and they know just
AGENT3:52
Yeah
HOMEOWNER4:23
uh I can't control that one, but the electrical DNA as far as electricityity rate is concerned, you know that, you know, they, they are increasing the rates and they know our usage is also a little bit increased and uh, you know, it also bothers us. But uh, solar panel, you know, will really was of this electrical
AGENT02:33pm
Mhm.
HOMEOWNER02:33pm
burden.
AGENT1:36
Exactly.
HOMEOWNER4:29
So so, so I'm looking forward
AGENT02:33pm
Mhm
HOMEOWNER4:33
to a good deal. I don't know how you
AGENT3:52
Yeah,
HOMEOWNER0:20
you
AGENT3:43
of course,
HOMEOWNER02:33pm
would do
AGENT0:20
Raja,
HOMEOWNER2:30
that and uh.
AGENT4:35
it definitely seems like,
HOMEOWNER0:20
how
AGENT02:33pm
you know, you've
HOMEOWNER6:15
can help
AGENT4:37
you've talked to a lot of
HOMEOWNER0:43
her
AGENT4:43
people about solar, you know, in the past, it just didn't really make sense. I, I know you mentioned that you weren't able to get the full,
HOMEOWNER9:08
Uh-huh
AGENT4:47
the full usage for your home, is that right? OK.
HOMEOWNER4:58
That is right. They, no, no, yeah, but the, the, the thing is that they know that uh uh they calculate all these um. um,
AGENT9:08
Uh-huh.
HOMEOWNER5:02
the voltage, usage, and other things indoy, total
AGENT9:08
uh-huh.
HOMEOWNER5:23
energy consumption, all those things, you know, Mantuayerwise and then uh they provide us uh the total area of the solar panel that would be needed for us, you know. So this is the recommended one, you know. uh, for your, uh, thing, uh, but you know, I keep telling them that, you know, I don't,
AGENT15:08
Oh OK
HOMEOWNER5:29
I, I need more than that. OK. So, how would they
AGENT02:34pm
Mhm.
HOMEOWNER5:47
uh help me That's my question. So, you know, it doesn't, uh, you know, the, the people who come to talk to me. uh, they have a limited resources, you know, for to provide to me that um you know, this is what, you know, we do, uh, we can do more or
AGENT9:08
Uh-huh
HOMEOWNER6:07
something like that. They are not able to decide and they say that you know, they want my commitment before they do something. They give me uh an assurance on those things. So I do not know what commitment they want. I don't know. Sign some paper contract, this is another thing. I'm not prepared to do that unless you know we
AGENT1:36
Exactly.
HOMEOWNER6:08
have something frozen
AGENT9:08
Uh-huh.
HOMEOWNER5:23
for us.
AGENT3:22
Uh, that
HOMEOWNER0:48
That's
AGENT4:43
makes
HOMEOWNER0:48
what
AGENT4:37
a lot
HOMEOWNER0:20
it
AGENT0:20
of
HOMEOWNER0:20
is.
AGENT6:10
sense for John.
HOMEOWNER6:15
Yeah. I don't know how you can, how, how you can help
AGENT02:35pm
Mhm.
HOMEOWNER0:20
us,
AGENT0:31
No,
HOMEOWNER0:20
you
AGENT1:36
exactly,
HOMEOWNER0:31
know.
AGENT6:30
right, and as far as what you were telling me, I'm just a little curious when you met with those other companies, was it when they told you that they wouldn't be able to give you, you know, more electricity and more panels? Was it just because your roof space didn't have enough, or was there not enough roof space, or did he tell you why?
HOMEOWNER6:35
Uh no, no, no, it is not, it's not because of that. I, I, they
AGENT0:43
Oh,
HOMEOWNER4:43
didn't,
AGENT02:35pm
they just
HOMEOWNER0:43
they
AGENT4:43
didn't,
HOMEOWNER02:35pm
didn't give
AGENT0:43
oh
HOMEOWNER6:48
me any reason for that. I don't think that that would be the reason, but the reason is that, you know, there is, there is a a certain norms or something like that, you know, they go by that, you know, this is what they know we can
AGENT12:56
God,
HOMEOWNER0:20
do
AGENT02:35pm
that's very
HOMEOWNER1:30
and
AGENT02:35pm
strange
HOMEOWNER0:48
that, that's
AGENT0:43
because
HOMEOWNER02:35pm
what it is.
AGENT6:51
as far as that, we've been
HOMEOWNER0:20
I.
AGENT6:59
able to help many homeowners with the same situation that you're explaining to me right now. What we actually do is similar to like the other company, we look at your bill,
HOMEOWNER02:36pm
Mhm
AGENT7:11
we look at your full year's usage, and then what the consultant does is he actually asks you questions like if you have any future plans to add anything to the property. That way we can take everything in account for, right? That way you never
HOMEOWNER02:36pm
mhm
AGENT7:12
end up getting two bills.
HOMEOWNER3:52
Yeah
AGENT02:36pm
Mhm It
HOMEOWNER7:30
That's right I, I, I would be willing to talk to you, uh, you know, it's not that, that, uh, that, you know. sincerely, I, I, I just want to provide uh something, uh, better
AGENT0:20
uh
HOMEOWNER02:36pm
alternative
AGENT1:36
exactly
HOMEOWNER7:44
for uh this DWP and isn't one, you know, in that respect, you know that, you know, um because of, uh, you know, this, this, uh, representatives come and uh waste about uh more than 34 hours of time talking this and that, that thing. So I'm um just to know.
AGENT0:20
Uh,
HOMEOWNER0:31
not
AGENT0:48
that, that
HOMEOWNER02:36pm
happy
AGENT13:17
makes a
HOMEOWNER0:20
about
AGENT4:37
lot of
HOMEOWNER0:20
that
AGENT6:10
sense for John. I mean, I'm, you know, I'm very sorry to hear that about the past experiences you have. I can definitely assure you that this, it would be a little bit different now just because the consultant would just go over more in detail with you and if you are looking just for more usage, that's something we could definitely take into account. That's what the consultant will actually ask you at the consultation
HOMEOWNER0:20
OK
AGENT8:10
if you have any future plans, OK?
HOMEOWNER8:15
So definitely, uh,
AGENT8:16
I'm here with local
HOMEOWNER8:17
where do you come from?
AGENT9:08
uh-huh.
HOMEOWNER8:20
You you, you are, you are in LA
AGENT8:21
Uh, we're actually
HOMEOWNER0:43
or
AGENT0:43
here
HOMEOWNER0:20
you
AGENT4:43
in the
HOMEOWNER4:23
are in
AGENT02:37pm
San Fernando
HOMEOWNER02:37pm
some other
AGENT02:37pm
Valley
HOMEOWNER0:31
place?
AGENT8:24
as well. We're here in Northridge.
HOMEOWNER0:43
Oh
AGENT9:08
Uh-huh.
HOMEOWNER8:24
in Northridge.
AGENT1:36
Exactly.
HOMEOWNER8:29
You, you're so close.
AGENT8:29
Yeah, we're local,
HOMEOWNER6:59
You're
AGENT3:52
yeah,
HOMEOWNER0:31
so
AGENT0:43
we're,
HOMEOWNER8:29
close.
AGENT8:31
we're actually local energy partners.
HOMEOWNER02:37pm
OK, my, I, I am, you
AGENT0:48
What
HOMEOWNER0:31
know,
AGENT02:37pm
was that
HOMEOWNER0:48
you know
AGENT3:00
wrong
HOMEOWNER8:36
our address, right? Because you know you
AGENT3:52
Yeah,
HOMEOWNER0:43
are
AGENT8:38
correct, it was the one in the Havenhurst
HOMEOWNER02:37pm
you know our
AGENT9:54
Avenue,
HOMEOWNER8:36
address,
AGENT3:50
correct?
HOMEOWNER3:00
right?
AGENT02:37pm
in Granada
HOMEOWNER3:50
Home
AGENT02:37pm
Hills?
HOMEOWNER8:36
address?
AGENT02:37pm
Uh-huh. Uh-huh.
HOMEOWNER0:20
Uh,
AGENT1:36
Exactly,
HOMEOWNER3:00
right,
AGENT3:00
right?
HOMEOWNER0:48
that's
AGENT0:48
That's
HOMEOWNER3:50
correct
AGENT8:46
uh yeah, my name
HOMEOWNER0:43
Oh,
AGENT02:37pm
is Brian
HOMEOWNER8:48
may I know your good name?
AGENT02:37pm
Mhm Uh-huh,
HOMEOWNER8:55
Brian. OK.
AGENT3:00
right
HOMEOWNER8:55
Uh, yeah, yeah, you told me, Brian. OK, all right
AGENT3:22
Uh, that
HOMEOWNER0:20
OK.
AGENT8:56
would actually be one of
HOMEOWNER02:38pm
Would you
AGENT0:20
my
HOMEOWNER0:20
be
AGENT9:04
consultants.
HOMEOWNER8:57
coming and talking
AGENT02:38pm
My job
HOMEOWNER5:47
to me?
AGENT9:00
was really just to ask you just a few questions to see if you were a good fit.
HOMEOWNER0:20
OK.
AGENT9:04
And then if you were, then that's when we can just find a better time to have a consultant sit
HOMEOWNER0:20
OK
AGENT9:08
with you. Uh-huh.
HOMEOWNER9:10
OK. Send your uh consultant
AGENT0:20
OK,
HOMEOWNER1:30
and
AGENT3:52
yeah,
HOMEOWNER7:11
ask
AGENT4:23
I can
HOMEOWNER1:30
him
AGENT4:35
definitely
HOMEOWNER0:43
to
AGENT0:20
do
HOMEOWNER6:07
give
AGENT0:20
that.
HOMEOWNER02:38pm
your name. and your uh
AGENT0:43
if
HOMEOWNER02:38pm
your phone
AGENT7:11
anything.
HOMEOWNER9:20
number for identification. I'll, I will, uh, I will retain
AGENT02:38pm
Mhm.
HOMEOWNER9:28
this phone number, uh, on my phone. He's uh which is uh 213832-1683,
AGENT02:38pm
Correct. 1683
HOMEOWNER3:00
right?
AGENT02:38pm
Mhm
HOMEOWNER9:37
OK. Ma'am, I will, I will retain this number and uh let him uh give this number, you know, for identification
AGENT3:52
Yeah,
HOMEOWNER0:20
that
AGENT02:38pm
absolutely,
HOMEOWNER9:39
your name also,
AGENT9:39
right, that's, we could
HOMEOWNER02:38pm
then I will
AGENT6:07
do that
HOMEOWNER02:38pm
talk to him.
AGENT9:48
as well. Rajan. I just needed to ask you a few little questions. Do you mind if I ask you those questions? Yeah. Perfect. I, I know you
HOMEOWNER0:43
Oh,
AGENT9:48
mentioned you
HOMEOWNER3:22
sure,
AGENT9:04
were the
HOMEOWNER0:31
no
AGENT6:59
homeowner
HOMEOWNER2:30
problem.
AGENT02:38pm
then the Havenhurst
HOMEOWNER02:38pm
answer.
AGENT9:54
Avenue. Was there anyone else on Tidal with you as well, like a family member or spouse?
HOMEOWNER02:38pm
Yes.
AGENT9:56
Your wife as well, OK.
HOMEOWNER0:20
Me
AGENT3:52
Yeah
HOMEOWNER10:07
and my wife
AGENT15:08
OK, perfect.
HOMEOWNER10:00
both are residents
AGENT02:39pm
And I mean,
HOMEOWNER10:07
of this place. I am able to, I am 82 years old and my wife is 70.
AGENT12:33
wow
HOMEOWNER10:08
Uh, I'm going to be
AGENT12:33
Wow
HOMEOWNER9:28
83.
AGENT10:43
awesome
HOMEOWNER10:15
My wife is 77. We're old people, but now I have two daughters living elsewhere.
AGENT9:08
Uh-huh
HOMEOWNER10:24
with their families and, um, and they, they, uh, my, my, my eldest daughter, uh, and, uh, son-in-law, the,
AGENT0:43
Oh,
HOMEOWNER0:43
they
AGENT0:20
OK.
HOMEOWNER10:31
have, uh, they are living in Chatsworth They have a big uh home and they have provided solar panels
AGENT10:43
Awesome.
HOMEOWNER0:43
there.
AGENT10:34
OK, I'd love to hear that. Perfect.
HOMEOWNER10:37
So yeah, you know, I, I'm, I'm hearing so many things about, uh, solar panels.
AGENT02:39pm
Mhm.
HOMEOWNER10:43
and, um, you know,
AGENT10:43
Awesome, Rajam.
HOMEOWNER3:52
yeah,
AGENT8:08
I mean,
HOMEOWNER02:39pm
yes, and
AGENT0:20
as
HOMEOWNER0:20
I
AGENT4:23
far as
HOMEOWNER2:30
will
AGENT0:43
your
HOMEOWNER6:07
do that.
AGENT10:46
property there, were you
HOMEOWNER3:52
Yeah.
AGENT10:53
aware of any like big trees on it that we're creating shading over your roof. Uh, no victories Brook
HOMEOWNER0:31
No,
AGENT10:59
is open
HOMEOWNER10:59
the roof is open. The trees are away from it, you know, on the, uh,
AGENT15:08
Oh, OK,
HOMEOWNER0:20
on
AGENT9:48
perfect
HOMEOWNER11:06
the, on the wall side, block wall side, so, uh, there is no, um,
AGENT0:20
OK,
HOMEOWNER11:07
nothing that's
AGENT9:48
perfect.
HOMEOWNER11:16
hiding the thing, you know. uh providing any shade or interesting, maybe, you know, the evening sunshine is a bestper. Evening sunset,
AGENT0:43
Just
HOMEOWNER11:24
you know at
AGENT4:23
a little
HOMEOWNER02:40pm
sunsets,
AGENT02:40pm
bit of uh-huh.
HOMEOWNER11:24
you know, at the time, you know, just a and of the yeah, the planting sunshine, you know, that might provide a little bit of a shade, but
AGENT3:52
Yeah,
HOMEOWNER0:20
uh,
AGENT11:25
that, that shouldn't be an
HOMEOWNER0:31
I, I
AGENT02:40pm
issue at
HOMEOWNER0:31
don't
AGENT0:20
all.
HOMEOWNER11:27
think that that matters
AGENT02:40pm
And I mean,
HOMEOWNER16:19
much
AGENT02:40pm
as far as your
HOMEOWNER0:20
as
AGENT6:30
roof
HOMEOWNER4:23
far as
AGENT11:30
condition, were you aware of any like leaks
HOMEOWNER3:52
Yeah.
AGENT11:33
or damages or do you know if it's like in pretty good condition?
HOMEOWNER11:43
No, no, no images that. The roof was uh uh, let me tell you, it's about uh
AGENT02:40pm
1213. OK. OK,
HOMEOWNER02:40pm
1213
AGENT02:40pm
so fairly new,
HOMEOWNER10:07
years old,
AGENT11:51
not, not
HOMEOWNER0:20
new
AGENT02:40pm
too
HOMEOWNER6:30
roof.
AGENT02:40pm
bad.
HOMEOWNER11:51
fairly new, not, not very old, and the conception of the
AGENT3:52
yeah
HOMEOWNER11:53
house is old, but uh no I
AGENT9:48
Perfect.
HOMEOWNER11:55
replaced it, the roof to
AGENT10:43
Awesome.
HOMEOWNER0:31
no.
AGENT11:56
OK. No, no worries
HOMEOWNER02:41pm
asphalt
AGENT02:41pm
at all then.
HOMEOWNER6:30
roof
AGENT12:01
And well, the main qualification for the program since it's government endorsed,
HOMEOWNER0:31
No
AGENT12:05
it's to have a good standing credit score above 660. Do you feel like you would meet that?
HOMEOWNER0:20
my
AGENT02:41pm
Oh wow.
HOMEOWNER12:10
credit is uh nearly
AGENT10:43
Awesome.
HOMEOWNER02:41pm
maximum.
AGENT0:31
I, I
HOMEOWNER0:20
It
AGENT12:18
hope
HOMEOWNER02:41pm
touches
AGENT02:41pm
to be there
HOMEOWNER0:20
the
AGENT0:20
as
HOMEOWNER6:30
roof.
AGENT2:30
well.
HOMEOWNER12:16
Like uh if you verify my
AGENT12:33
Wow.
HOMEOWNER02:41pm
credit, it'll
AGENT2:30
Well,
HOMEOWNER0:20
be
AGENT0:20
I,
HOMEOWNER02:41pm
888,
AGENT12:18
I hope to be out there
HOMEOWNER14:23
90
AGENT02:41pm
one day.
HOMEOWNER2:30
like that.
AGENT9:48
Perfect. OK. And I know you mentioned you were paying a pretty
HOMEOWNER3:52
Yeah.
AGENT12:33
high bill for your electricity? Do you know just for the electricity portion, if you were paying like above 100 or maybe 200. More than that, OK, wow. We got
HOMEOWNER2:30
More
AGENT0:20
it.
HOMEOWNER2:30
than
AGENT0:20
I
HOMEOWNER0:20
that
AGENT0:43
mean,
HOMEOWNER12:38
I think, you know, my, uh,
AGENT9:08
uh-huh.
HOMEOWNER12:42
2 months bill, you know, it comes to
AGENT12:50
Water and
HOMEOWNER2:39
both
AGENT12:50
power.
HOMEOWNER1:30
DW,
AGENT9:08
Uh-huh
HOMEOWNER12:50
I mean water and the power, both are sewerage also included. It comes to nowadays
AGENT0:20
Uh,
HOMEOWNER12:42
it comes
AGENT12:33
wow,
HOMEOWNER12:53
to nearly 3000.
AGENT12:56
God, that, yeah, that's definitely um. the
HOMEOWNER0:31
It's
AGENT4:04
water
HOMEOWNER13:08
not because of electricity alone. It is because of water. I, I don't know for some reasons, you know, I, I have made a renovation to my home and I added a new appliance or some things like that, you know, they
AGENT9:08
Uh-huh
HOMEOWNER13:10
do this, uh kind of havoc
AGENT4:35
Uh, definitely makes a lot of sense and that, that's definitely a very high bill. I mean, based on what you told me, Raja, it definitely seems like you guys
HOMEOWNER3:52
Yeah,
AGENT13:17
could be a good
HOMEOWNER3:52
yeah
AGENT13:22
fit. Uh, you know, the next step was really just helping you find that better time. That way we can
HOMEOWNER3:00
Right
AGENT13:27
send a consultant out to you it's for a 30 minute in-home consultation. That way they can go ahead
HOMEOWNER3:22
Sure
AGENT13:29
and break everything down and then show you where you could be saving.
HOMEOWNER02:42pm
OK I, I can
AGENT0:20
OK,
HOMEOWNER13:34
provide up to, up
AGENT9:48
perfect.
HOMEOWNER13:47
to 1 hour, 1.5 hours of time, you know, I am retiree, I am sitting at home, and most, uh, most often, you know, uh, I don't go out or any errands. So, um, it will be very convenient, you know, for me to accommodate
AGENT02:42pm
Oh, that, that
HOMEOWNER02:42pm
anybody
AGENT3:43
would be
HOMEOWNER02:42pm
for about
AGENT0:20
OK.
HOMEOWNER02:42pm
an hour or two,
AGENT3:52
Yeah,
HOMEOWNER6:07
something like that.
AGENT13:54
I mean, the next step was just helping you find that time. Do you,
HOMEOWNER02:42pm
Mhm.
AGENT14:02
or you and your wife usually more available like in the mornings or afternoons? OK Time, OK, because I'm
HOMEOWNER02:43pm
Anytime
AGENT14:45
looking here
HOMEOWNER14:12
Yeah, I'm no, morning is, is OK. Summer getting this country
AGENT9:08
Uh-huh.
HOMEOWNER14:14
is arching about
AGENT0:43
Got it.
HOMEOWNER0:20
a,
AGENT02:43pm
Well, I mean,
HOMEOWNER0:20
about
AGENT0:20
I,
HOMEOWNER0:20
a
AGENT0:31
I do
HOMEOWNER13:27
head.
AGENT14:23
see here I have Wednesday morning available. I have a 9:00 a.m. as well as a 10:00 a.m. Uh, go ahead
HOMEOWNER14:27
Let me look at my calendar, you know Yeah. OK.
AGENT02:43pm
After, OK.
HOMEOWNER0:20
Uh,
AGENT0:20
I
HOMEOWNER14:35
after 10, because, you know, I just uh make myself uh all those
AGENT9:08
uh-huh.
HOMEOWNER14:36
uh finish my breakfast,
AGENT02:43pm
Got it. OK.
HOMEOWNER2:30
all those
AGENT2:30
Well,
HOMEOWNER02:43pm
routines.
AGENT14:45
I'm looking here. I do see we have Wednesday at 11. Wednesday at 11, OK. So I can put you
HOMEOWNER0:48
That's
AGENT02:43pm
guys down
HOMEOWNER0:20
OK
AGENT14:46
for Wednesday
HOMEOWNER0:48
for me
AGENT14:53
at 11th. I know you wanted the name of the consultant as well, correct? OK, yeah, if anything.
HOMEOWNER14:56
Yeah, if you provide the name of the consultant and let him give
AGENT9:48
perfect,
HOMEOWNER14:53
the name,
AGENT3:52
yeah.
HOMEOWNER9:39
your name
AGENT02:44pm
What I was
HOMEOWNER1:30
and
AGENT6:59
actually
HOMEOWNER0:20
uh
AGENT02:44pm
gonna do for
HOMEOWNER9:28
phone
AGENT0:20
you,
HOMEOWNER1:30
number.
AGENT14:59
Raja, I was gonna send
HOMEOWNER0:48
That's
AGENT02:44pm
you a little
HOMEOWNER02:44pm
what I.
AGENT15:05
text right now letting you know what's set. I can actually send you my number there as well and the consultant's name
HOMEOWNER0:43
Oh
AGENT15:08
if you want. Oh, OK, perfect.
HOMEOWNER15:14
no, your number is recorded already, you know. It's not that, it's not the problem. The problem is that, you know, if, uh,
AGENT9:08
Uh-huh.
HOMEOWNER15:18
in that per can, can the person who is coming, you know, should identify
AGENT0:20
OK,
HOMEOWNER02:44pm
himself. I
AGENT3:52
yeah,
HOMEOWNER0:31
know,
AGENT02:44pm
I can have him
HOMEOWNER0:48
by
AGENT2:30
say that
HOMEOWNER5:23
telling
AGENT8:24
as well.
HOMEOWNER0:43
your
AGENT7:44
And I
HOMEOWNER0:20
name
AGENT02:44pm
can give you
HOMEOWNER0:20
the
AGENT15:21
his name on the message as well, OK? Perfect then, Razan. So I'll put you down for this Wednesday
HOMEOWNER0:20
OK,
AGENT14:45
at 11
HOMEOWNER3:22
sure
AGENT15:29
and then just one last thing, did you get your utility bill in the mail or online?
HOMEOWNER02:44pm
Mhm.
AGENT15:29
Online.
HOMEOWNER15:41
Uh, no, it's online. I can provide him the utility bill, you know, if, um, he wants it uh for uh,
AGENT9:48
Yeah, perfect.
HOMEOWNER1:30
uh, the
AGENT02:44pm
Yeah, he,
HOMEOWNER4:43
past
AGENT0:20
he
HOMEOWNER9:28
1
AGENT0:43
just
HOMEOWNER2:30
month
AGENT02:44pm
needs to
HOMEOWNER02:44pm
or 2
AGENT16:02
take a
HOMEOWNER12:42
months,
AGENT6:59
look at
HOMEOWNER1:30
something
AGENT10:53
it that
HOMEOWNER2:30
like
AGENT7:11
way we
HOMEOWNER1:30
that, you
AGENT13:29
show
HOMEOWNER0:31
know.
AGENT15:48
that annual usage and then create that savings report. OK,
HOMEOWNER9:20
I will,
AGENT02:44pm
perfect. Yeah.
HOMEOWNER0:20
I
AGENT0:20
OK.
HOMEOWNER02:44pm
will give.
AGENT15:50
Well, I always just like
HOMEOWNER02:44pm
Yes,
AGENT16:02
to confirm because we work as a first come first serve, uh, since you guys are taking that time, another homeowner can't take advantage of it. I just wanted to make sure that was the best time for you guys, correct? OK, perfect then, Rajan. I'll send you that text
HOMEOWNER15:08
Oh, OK,
AGENT6:59
right now
HOMEOWNER3:52
yeah
AGENT16:10
and then if you can do me a favor maybe leaving me a like on a message or a thumbs up just to let me know you received it, that would be great. Perfect
HOMEOWNER3:52
Yeah,
AGENT16:12
then Rajan. We look forward to meeting
HOMEOWNER3:22
sure,
AGENT02:45pm
with you guys
HOMEOWNER4:35
definitely.
AGENT16:18
on Wednesday, and I'll send you that text right now. OK. Likewise, sir John.
HOMEOWNER02:45pm
Wonderful.
AGENT16:19
Thank you so much for your time.
HOMEOWNER16:20
Great talking to you.
AGENT0:20
How
HOMEOWNER02:45pm
Um. bye.
RecordingREa548a424d29f1cfdefded44dacb48237 ↗
Jorge Nunez
BOOKEDHARD
#19416May 11 649 exchangesobjection at 0:35stage Held
Listen forJosh doesn't fight the stated policy. He answers the homeowner's own question about competing offers and lets curiosity do the work.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:30
No, no, no, no, I didn't receive anything. I, I told the lady that
AGENT4:00
Mhm
HOMEOWNER0:35
uh generally, I don't take these calls. I just cut everybody off and that's it.
AGENT0:15
OK
HOMEOWNER0:41
But I'm already, I'm already getting information from Southern California Edison about um
AGENT4:00
Mhm.
HOMEOWNER0:47
energy plants and, and uh um what you might call it, solar, solar stuff.
AGENT4:00
Mhm
HOMEOWNER0:54
So they, they, they have people that they refer me to or they refer them to me. uh, but already, already a figure on mine as far as what I'm gonna be paying a month because they have all Southern California has all the figures.
AGENT2:38
Correct,
HOMEOWNER0:15
So
AGENT4:00
yes
HOMEOWNER1:15
my question, my question to you is, you know, what is it that you're offering here that's gonna be um equal or not beating whatever they, they're offering me.
AGENT1:35
Yeah, really good question. I'm glad you asked that, Mr. Nina. So we actually work alongside California Edison. So whenever you inquire about like solar or anything like that, uh, they just give your information to us and we go ahead and make a call. Now, of course, I don't know if they gave your information to you or anything like that, but we just reached out to you because that's what we do. We're a
HOMEOWNER4:00
Mhm
AGENT1:47
sole brokerage, right? So we're able to go ahead and hunt down the best deal for you when it comes down to solar. Now it sounds like uh you've been looking into it or starting, wanting to, have you got a consultation yet regarding your property or anything like that?
HOMEOWNER03:37pm
Uh, I will be
···
HOMEOWNER1:15
You know
AGENT0:06
Hi, hello, Mr. Nunez.
HOMEOWNER03:35pm
Can I help you
AGENT0:15
Hi, Mr. Nuniz. My name's Josh. I was just giving you a call. I believe you just spoke with someone on my team regarding the new energy program. How are you doing today?
HOMEOWNER0:17
Right I'm good, thank you. How are you
AGENT0:27
I'm doing really good. Thank you for asking, Mr. Nunez. Um, of course, we were just calling and seeing if you got that notice in the mail. It was just regarding the recent rate increases. Did you happen to see that by any chance?
HOMEOWNER0:30
No, no, no, no, I didn't receive anything. I, I told the lady that
AGENT4:00
Mhm
HOMEOWNER0:35
uh generally, I don't take these calls. I just cut everybody off and that's it.
AGENT0:15
OK
HOMEOWNER0:41
But I'm already, I'm already getting information from Southern California Edison about um
AGENT4:00
Mhm.
HOMEOWNER0:47
energy plants and, and uh um what you might call it, solar, solar stuff.
AGENT4:00
Mhm
HOMEOWNER0:54
So they, they, they have people that they refer me to or they refer them to me. uh, but already, already a figure on mine as far as what I'm gonna be paying a month because they have all Southern California has all the figures.
AGENT2:38
Correct,
HOMEOWNER0:15
So
AGENT4:00
yes
HOMEOWNER1:15
my question, my question to you is, you know, what is it that you're offering here that's gonna be um equal or not beating whatever they, they're offering me.
AGENT1:35
Yeah, really good question. I'm glad you asked that, Mr. Nina. So we actually work alongside California Edison. So whenever you inquire about like solar or anything like that, uh, they just give your information to us and we go ahead and make a call. Now, of course, I don't know if they gave your information to you or anything like that, but we just reached out to you because that's what we do. We're a
HOMEOWNER4:00
Mhm
AGENT1:47
sole brokerage, right? So we're able to go ahead and hunt down the best deal for you when it comes down to solar. Now it sounds like uh you've been looking into it or starting, wanting to, have you got a consultation yet regarding your property or anything like that?
HOMEOWNER03:37pm
Uh, I will be
AGENT03:37pm
You will be? OK
HOMEOWNER1:53
Somebody, somebody, yeah, somebody will be coming down but
AGENT3:03
Gotcha.
HOMEOWNER1:15
you know, what
AGENT0:15
OK
HOMEOWNER1:54
do, what do you have
AGENT2:04
Yeah, so every solar company has access to the same types of programs that are out. So whether if you go with Sunrun, Tesla, uh, whoever it may be, at the end of the day,
HOMEOWNER4:00
Mhm
AGENT2:35
we all have access to the same program. So at the end of the day, it's what the company can do for you, right? Whether that be giving you an extra panel for production, uh, battery pack, whatever it may be, whatever incentives those certain companies are offering. What I could say is with us, we have beaten out Sunrun quite a few times when it comes down to quoting for homeowners, even Tesla, as a matter of fact. So if you're looking into getting multiple consultations. That's exactly what I recommend homeowners to do. At least get, you know, around 3 to 4 quotes coming in before making a decision, but it sounds like
HOMEOWNER4:00
mhm
AGENT2:38
it's, that you're already considering, correct?
HOMEOWNER0:17
Right.
AGENT3:03
OK. Gotcha. Well, uh, uh, my job is really simple, Mr. Nunez. It's just to actually go ahead and see if you are a good fit for these programs and then of course if you are, uh, we just select a better time and date to Kaon can stop by. They break down all those questions for you or answers. Uh, they show you a savings report and they get to answer any questions or concerns you may have. Um, for your property though, do you have any like big trees or tall buildings that
HOMEOWNER0:27
No,
AGENT3:04
provide shade?
HOMEOWNER03:38pm
there's no,, no,
AGENT3:07
Nothing
HOMEOWNER03:38pm
there's no
AGENT1:35
like that
HOMEOWNER3:07
trees, no bushes, nothing like
AGENT0:15
OK.
HOMEOWNER0:27
that.
AGENT3:11
And what about the roof condition? Any leaks or damage you're aware of, anything like that?
HOMEOWNER3:14
Uh, yeah, well, I'm looking into that too because uh
AGENT4:00
Mhm
HOMEOWNER3:17
the wind there's, it gets pretty windy around there
AGENT4:00
Mhm.
HOMEOWNER3:20
and it's already killed off, uh, some
AGENT1:47
Oh
HOMEOWNER3:23
of the um uh um uh shingles.
AGENT3:25
Gotcha. OK. So it's
HOMEOWNER1:47
Oh,
AGENT4:20
a shingle
HOMEOWNER0:15
so
AGENT0:41
out.
HOMEOWNER3:32
I, yeah, so I, I, um, uh, the, the regular sing, not the tile, but the the
AGENT1:35
Yeah.
HOMEOWNER3:33
regular shingles.
AGENT2:38
Correct
HOMEOWNER3:40
Um, yeah So I'm looking into having somebody come down and, and, um, redo the roof, uh,
AGENT4:00
Mhm
HOMEOWNER3:43
at least half of it, where the wind
AGENT2:35
at least
HOMEOWNER03:39pm
really hits.
AGENT3:03
Gotcha.
HOMEOWNER3:46
which is the problem of the, which
AGENT3:03
Gotcha
HOMEOWNER3:47
is the front of the house, but with you guys, if you're gonna, if you're gonna put the um the uh solar panels, the solar panels are gonna be on the back end of the house
AGENT4:00
Mhm. Correct. Yes. Where he gets the most production is typically where we do put the panels, but the good
HOMEOWNER2:35
Mm.
AGENT4:08
thing about us as well is we don't even come close to a roof that's not structurally strong enough to sustain the system. So if there is like damage or anything like that, that, you know, where
HOMEOWNER0:27
No,
AGENT0:47
it's
HOMEOWNER0:27
no,
AGENT03:39pm
the point,
HOMEOWNER03:39pm
there's no
AGENT1:35
yeah.
HOMEOWNER3:11
damage.
AGENT4:20
OK. Gotcha. No problem. And that shouldn't be an issue. And then, uh, you already mentioned it was a shingle roof, so that's good there. And is there anyone else that owns the property with you. That's a title, like a spouse
HOMEOWNER0:27
No
AGENT4:21
or family member,
HOMEOWNER0:30
No, no,
AGENT03:39pm
just yourself. OK.
HOMEOWNER0:30
no, no.
AGENT4:33
Got you. And then for these program s of course, since they are government endorsed, you would just need to have a good standing credit score of at least 670 or higher. So I'm guessing you're good on that end as well,
HOMEOWNER0:15
OK,
AGENT2:38
correct?
HOMEOWNER03:39pm
so, so I, I am,
AGENT4:00
Mhm.
HOMEOWNER4:38
but I don't want anybody running my credit until I say it's OK.
AGENT4:39
No, yeah, of course
HOMEOWNER4:41
because I already, I run, I run into this with Sunrun
AGENT1:47
Oh,
HOMEOWNER0:41
already.
AGENT4:43
and they ran it without your permission?
HOMEOWNER4:45
and they run it without my permission.
AGENT03:40pm
Oh, got you
HOMEOWNER4:49
And there was another company that they that uh Bright Light or something like
AGENT0:17
Uh,
HOMEOWNER0:27
that
AGENT03:40pm
lightreach
HOMEOWNER4:50
and need the same shit.
AGENT03:40pm
Lightreach,
HOMEOWNER1:35
Yeah.
AGENT0:15
OK
HOMEOWNER4:55
Bright, as bright light or bright, they're, they're based in Florida
AGENT3:03
Gotcha.
HOMEOWNER03:40pm
or somewhere. I don't know.
AGENT0:15
OK.
HOMEOWNER4:59
And they run, and they run my credit and they, they,
AGENT1:47
Oh
HOMEOWNER5:02
they did a hard search on it and I saw it on my credit file
AGENT1:35
Yeah
HOMEOWNER5:07
because I looked my cre I, I, I look at my credit file every 3 days at least once a week. And I saw that they, it
AGENT1:35
Yeah,
HOMEOWNER0:27
got
AGENT1:35
yeah,
HOMEOWNER03:40pm
run and I, I
AGENT0:27
no,
HOMEOWNER5:14
never authorized
AGENT5:14
that's definitely
HOMEOWNER4:41
this.
AGENT4:49
something.
HOMEOWNER5:19
And within then there was a big, it was a big, it was, it was a big
AGENT4:00
Mhm.
HOMEOWNER5:25
fiasco between the two companies there. And that's why I, you know, everybody, anybody that calls me up,
AGENT4:00
Mhm
HOMEOWNER5:27
I always just say no thank you and that's it.
AGENT3:03
Gotcha
HOMEOWNER5:32
And I just blocked the number, but since I'm already looking seriously looking into this thing through Edison. OK? And they've already gave me the names of the companies that,
AGENT2:38
Correct
HOMEOWNER5:45
you know, I could be calling up that, that actually that I will be calling, um, and they already gave me a price more
AGENT4:00
Mhm
HOMEOWNER5:48
or less because they have all the information as to what my monthly payment is gonna be. You know, and it all started with only a
AGENT1:35
Yeah,
HOMEOWNER6:53
backup,
AGENT5:53
now you're looking
HOMEOWNER5:52
only
AGENT1:47
into
HOMEOWNER6:53
a battery
AGENT03:41pm
the whole thing.
HOMEOWNER5:57
because we have, we've got a lot of, we, we get a lot of PS what is that? PSPs
AGENT5:58
though, where they, where they,
HOMEOWNER12:39
or whatever.
AGENT6:00
yeah, they shut off the
HOMEOWNER0:27
here
AGENT0:15
energy.
HOMEOWNER6:01
in Riverside. So where, where
AGENT1:47
so we're
HOMEOWNER0:15
are you
AGENT03:41pm
located out
HOMEOWNER03:41pm
where are
AGENT0:15
in
HOMEOWNER0:15
you
AGENT4:08
Los
HOMEOWNER0:27
calling
AGENT03:41pm
Angeles,
HOMEOWNER0:41
from?
AGENT6:05
so not that far. Yeah.
HOMEOWNER6:10
Oh, OK. Yeah. So we get, we get a lot of uh uh a lot of PSPs whatever here and
AGENT1:35
Yeah
HOMEOWNER6:16
sometimes with no reason at all and,
AGENT03:41pm
Oh yeah
HOMEOWNER6:24
and I got medical equipment. I got me medical equipment at the house. And the other day, just a few days ago, um, the electricity got caught off
AGENT1:47
Oh
HOMEOWNER2:35
around
AGENT03:41pm
wow
HOMEOWNER6:28
3:30 in the morning. So I could, I couldn't use the uh, you know, it woke me up because I couldn't use
AGENT2:35
exactly
HOMEOWNER6:36
the uh the equipment. and then about uh around 5:30,
AGENT03:41pm
Mm, wow,
HOMEOWNER0:15
it
AGENT0:15
OK.
HOMEOWNER6:42
went back on. So my, my question to them was, you know, hey, I got
AGENT4:00
Mhm
HOMEOWNER6:53
medical equipment. What do I do here? You know, you guys got to help me with this thing, so they recommended a battery backup. and or a um
AGENT4:00
Mhm,
HOMEOWNER6:55
a, a solar, a solar thing
AGENT4:00
mhm
HOMEOWNER03:42pm
on the roof. So
AGENT3:25
Gotcha. OK.
HOMEOWNER03:42pm
that's where
AGENT3:03
Well,
HOMEOWNER0:15
I'm
AGENT0:06
I
HOMEOWNER0:27
at
AGENT1:15
know
HOMEOWNER0:17
right
AGENT14:36
we can
HOMEOWNER1:15
now.
AGENT7:07
definitely help out with that if it comes down to it, because having metal equipment, you do need that running, right? Especially if there's a, a blackout or anything that does happen.
HOMEOWNER4:00
Mhm
AGENT7:24
So by all means, our energy control can definitely talk to you about that as well, and show you what it would look like. So, um, in regards to, of course, uh, the other thing that you brought up, uh, which was regarding um what was that question you asked me the first time around. Sorry about that.
HOMEOWNER0:17
Uh.
AGENT03:42pm
Uh, you, you
HOMEOWNER0:47
What
AGENT7:27
said about the
HOMEOWNER0:15
was
AGENT4:33
credit.
HOMEOWNER03:42pm
the what
AGENT7:40
So yeah, we, we don't even run your credit until you're able to move forward and everything makes sense for you, right? So, and the thing is, it's not a hard credit check with us. It's a soft one, but yeah, that, yeah,
HOMEOWNER1:47
Oh
AGENT0:35
that's
HOMEOWNER4:00
yes,
AGENT5:52
only
HOMEOWNER10:12
it is.
AGENT0:27
if you
HOMEOWNER4:00
Yes,
AGENT7:40
move
HOMEOWNER0:15
it
AGENT7:40
forward.
HOMEOWNER0:41
is.
AGENT7:45
So we're not gonna be like Sunrun, right, and run your credit prior. We don't
HOMEOWNER10:43
Uh-huh.
AGENT7:47
do anything like that, yeah.
HOMEOWNER7:49
Well, they did. I mean, both companies,
AGENT4:00
Mhm.
HOMEOWNER7:51
they, they told me exactly what you're telling me,
AGENT03:43pm
No, yeah, we,
HOMEOWNER0:27
and
AGENT0:15
we
HOMEOWNER5:02
they did
AGENT0:35
don't
HOMEOWNER5:02
a hard
AGENT2:04
run
HOMEOWNER4:33
credit
AGENT03:43pm
credit at
HOMEOWNER7:40
check.
AGENT7:54
all. Yeah, we don't run
HOMEOWNER03:43pm
Expecting
AGENT03:43pm
credit at all
HOMEOWNER7:51
what you're
AGENT4:38
until
HOMEOWNER7:51
telling
AGENT9:41
you say
HOMEOWNER0:15
me
AGENT8:18
yes, I, I wanna move forward with the application because first and foremost it's an application. because we need to check to see if the property's still gonna pan out. So what we do is we do a site inspection where someone comes out and they check the property and everything that's if you're willing to move forward and then that's when it gets right. But other than that, no one's gonna touch it. The, that, yeah
HOMEOWNER8:21
OK, I hope, I hope you're
AGENT1:35
Yeah.
HOMEOWNER8:26
right, man, because these people lied to me and when they try to come back and say, well, we're gonna move forward with this and that.
AGENT1:35
Yeah,
HOMEOWNER8:37
I said, no,
AGENT0:27
no,
HOMEOWNER3:55
you guys
AGENT0:15
we,
HOMEOWNER8:28
told me you weren't gonna run my
AGENT03:43pm
definitely gonna do
HOMEOWNER0:15
you
AGENT0:27
that.
HOMEOWNER8:33
guys were on my credit and I don't know, we're, we're, we wait until then I said no. I'm looking at it right now and my credit file.
AGENT8:37
No, yeah, exactly.
HOMEOWNER0:15
So
AGENT0:27
No,
HOMEOWNER4:38
I don't want
AGENT03:43pm
won't do that
HOMEOWNER0:27
here.
AGENT8:40
until we get your.
HOMEOWNER8:45
period. Oh no, no, reconsider, no, I'm not reconsidering anything. If you lie to me in any
AGENT2:35
Exactly,
HOMEOWNER5:27
way,
AGENT0:27
no,
HOMEOWNER03:44pm
shape
AGENT0:27
and
HOMEOWNER0:27
or
AGENT0:15
I'm,
HOMEOWNER0:41
form,
AGENT8:47
I'll be the exact
HOMEOWNER1:15
you're
AGENT2:04
same
HOMEOWNER0:41
out.
AGENT0:15
one.
HOMEOWNER8:54
and, and and and I'm I'm, I, and I'm, you know, and I'm gonna be honest with you, I'm referring this to you
AGENT03:44pm
Oh yeah,
HOMEOWNER3:55
guys
AGENT0:27
of course,
HOMEOWNER0:54
too.
AGENT3:20
and I
HOMEOWNER5:53
Now you
AGENT03:44pm
completely
HOMEOWNER03:44pm
personally,
AGENT03:44pm
get it.
HOMEOWNER9:03
but the company, you know, just to get, just to get the sale or just to get the job, you guys are gonna lie to me and tell me something and then all
AGENT4:00
Mhm.
HOMEOWNER03:44pm
of a sudden, no,
AGENT0:27
No,
HOMEOWNER0:27
no,
AGENT3:20
and I,
HOMEOWNER0:47
it's
AGENT0:06
I
HOMEOWNER9:05
not gonna happen that
AGENT10:26
agree
HOMEOWNER5:27
way.
AGENT9:41
with you, Mr. Nunez. I'll be the same exact way, especially if uh a company came out told me they weren't gonna do it, and then they ended up doing it. So yes, I, I would definitely be dotting my eyes and crossing my T's as well, but uh, I can assure you we don't do anything until you say yes I wanna move forward with the application and that's when they ask, of course, for the last four digits of your social and where where I help you out. Other than that, they just go to your property, take a look at your energy bill to see how much you're using, and they create a savings report from that savings report, they determine how much you're able to save and only if you are saying yes, you want to move forward with the application, then they would ask. But other than that, they will not run it.
HOMEOWNER03:45pm
Mm Well,
AGENT4:00
Mhm.
HOMEOWNER9:48
uh, Edison gave me a savings report.
AGENT03:45pm
Mm, OK,
HOMEOWNER5:25
That's why
AGENT0:27
got
HOMEOWNER0:54
they
AGENT0:15
you.
HOMEOWNER1:35
gave
AGENT0:15
So
HOMEOWNER5:38
me the
AGENT0:35
that's
HOMEOWNER0:15
name
AGENT10:38
probably
HOMEOWNER2:04
of the
AGENT5:25
why
HOMEOWNER2:04
company
AGENT0:54
they're
HOMEOWNER0:15
to
AGENT0:41
already
HOMEOWNER0:15
call.
AGENT4:43
ran it.
HOMEOWNER9:54
OK? So I already, I already,
AGENT4:00
Mhm
HOMEOWNER9:58
already, I already know more or less you know, what I'm gonna, you know, if, if I move forward with them, with the companies that they told
AGENT0:27
Of
HOMEOWNER0:15
me,
AGENT03:45pm
course, yeah,
HOMEOWNER4:41
I already
AGENT4:20
no problem.
HOMEOWNER9:58
know more
AGENT3:03
And then
HOMEOWNER5:48
or less
AGENT0:27
for
HOMEOWNER0:47
what
AGENT0:15
the
HOMEOWNER10:12
I'm gonna pay. So if you guys, if you guys, if you guys come in and you guys beat that price, and I'm not gonna tell you what it is until you
AGENT03:45pm
oh yeah,
HOMEOWNER3:55
guys
AGENT0:27
of course
HOMEOWNER10:14
tell me this is what we're gonna be able to do for you,
AGENT10:15
And then do you
HOMEOWNER0:15
then
AGENT15:04
remember
HOMEOWNER13:07
I'll tell
AGENT2:04
type
HOMEOWNER0:15
you,
AGENT0:27
of
HOMEOWNER10:02
nay
AGENT0:15
program
HOMEOWNER0:27
or
AGENT0:27
it was?
HOMEOWNER10:02
nay.
AGENT10:26
Was it a power purchase agreement? Was it a lease? Was it a finance option? Did you happen to know what option it was? No it's OK.
HOMEOWNER1:47
Oh
AGENT10:27
Typically with uh
HOMEOWNER03:45pm
gosh, I
AGENT0:41
California
HOMEOWNER03:45pm
forgot.
AGENT0:41
Edison,
HOMEOWNER0:27
Um
AGENT10:38
if you're not looking to, you know, like own the system if that's not a big priority for you, then more than likely they probably presented to you a, a power purchase agreement option. Yeah, so
HOMEOWNER10:43
uh-huh. Oh, and then, there, there was a company that there
AGENT4:00
Mhm.
HOMEOWNER10:49
was this company, one of these two companies that told me that, you know, uh, if I
AGENT4:00
Mhm
HOMEOWNER11:02
if I was to get the program uh, that my neighbor, in case there was a bad uh, bad electrical problem that they cut off the electricity or so that, you know, I will be able to supply my neighbors
AGENT1:35
Yeah,
HOMEOWNER11:03
for electricity.
AGENT0:27
no.
HOMEOWNER11:05
I said, what the fuck am I gonna supply my neighbors for?
AGENT11:06
I haven't heard
HOMEOWNER03:46pm
Let them
AGENT4:08
of that.
HOMEOWNER11:09
pay for their own thing. I'm not gonna supply my neighbors
AGENT0:35
That's
HOMEOWNER6:53
with this.
AGENT03:46pm
hilarious
HOMEOWNER11:12
Yeah, no, he came out with this stupid thing, man.
AGENT11:36
no. That
HOMEOWNER0:27
And
AGENT03:46pm
doesn't
HOMEOWNER8:37
I said,
AGENT1:35
make
HOMEOWNER0:27
no,
AGENT11:38
no sense
HOMEOWNER03:46pm
you're crazy?
AGENT6:16
at all.
HOMEOWNER11:22
I'm not surprised, you know, I may, I may be, I may be a, I may be a, uh, uh, uh, a decent person,
AGENT1:35
Yeah.
HOMEOWNER11:24
respectable and stuff like that. I get along with my neighbors, but
AGENT0:27
No,
HOMEOWNER0:06
I
AGENT0:35
that's,
HOMEOWNER11:26
sure I'm gonna give
AGENT0:35
that's
HOMEOWNER0:15
my
AGENT03:46pm
funny.
HOMEOWNER03:46pm
stuff up. If
AGENT2:35
exactly
HOMEOWNER11:36
they want if they want electricity, they can pay for themselves. Oh well, no, that's what this program does for the uh for your neighbors. So your neighbor on the right-hand side and your neighbor on the left-hand side will
AGENT0:27
no,
HOMEOWNER11:38
be able to grab
AGENT0:27
that
HOMEOWNER6:24
electricity
AGENT11:38
makes no sense.
HOMEOWNER11:41
when, when, uh, when the PSP
AGENT1:35
Yeah,
HOMEOWNER11:42
comes in and like, you know what,
AGENT0:47
what
HOMEOWNER03:47pm
where do
AGENT0:41
about
HOMEOWNER0:06
I
AGENT0:15
you
HOMEOWNER0:41
get
AGENT0:27
and
HOMEOWNER11:51
my money from? You know, oh shit, man, you know, yeah, they, they, are they gonna, are they gonna pay me for this thing? Well, no, it just,
AGENT03:47pm
Yeah, yeah,
HOMEOWNER11:52
it just gets the.
AGENT0:27
no,
HOMEOWNER5:25
I, you
AGENT0:06
I
HOMEOWNER1:15
know
AGENT3:03
mean
HOMEOWNER11:55
what, get up. Get
AGENT1:35
yeah,
HOMEOWNER0:41
out,
AGENT03:47pm
was gonna say that
HOMEOWNER03:47pm
out. You, you,
AGENT11:38
makes no
HOMEOWNER0:15
you
AGENT7:40
sense.
HOMEOWNER12:00
make no sense to me at all. Oh no, no, you gotta understand. I said, no, I
AGENT1:35
Yeah.
HOMEOWNER12:02
understand. I'm trying to, you guys are trying to screw me here and I'm
AGENT4:08
that, that
HOMEOWNER03:47pm
not at all,
AGENT11:38
makes no
HOMEOWNER0:27
not
AGENT7:40
sense
HOMEOWNER03:47pm
going
AGENT6:16
at all
HOMEOWNER12:04
along with this
AGENT1:04
because
HOMEOWNER0:30
thing.
AGENT11:38
your neighbor would need to have access to your main panel unit in order to, you know, pull the energy so that makes no sense whatsoever.
HOMEOWNER10:43
Uh-huh
AGENT12:14
Yeah, but all right, Mr. Nunes, I mean
HOMEOWNER2:35
Exactly,
AGENT12:15
it, it definitely seems like
HOMEOWNER0:17
right.
AGENT12:16
you can benefit from at least another
HOMEOWNER0:15
So.
AGENT12:26
consultation here. Um, if you have some availability this week, they are available from mornings all the way up until afternoons. So if you have some time, I'd love to go ahead and see if we're able to help you out.
HOMEOWNER12:37
OK, so if you guys can make it here tomorrow at noon time. I'll be more than happy to, you know, uh, see you
AGENT0:27
Got
HOMEOWNER3:55
guys
AGENT0:27
you, got
HOMEOWNER3:55
you guys
AGENT0:15
you.
HOMEOWNER2:35
can
AGENT0:15
OK
HOMEOWNER12:39
do your measurement or whatever it is.
AGENT1:47
Oh
HOMEOWNER12:45
I will not, but, however, I cannot sign any papers. because I don't want to sign any papers
AGENT0:27
No,
HOMEOWNER0:27
that
AGENT1:35
yeah,
HOMEOWNER0:15
all
AGENT0:27
of
HOMEOWNER3:11
of a
AGENT0:27
course.
HOMEOWNER03:48pm
sudden you guys
AGENT0:27
and
HOMEOWNER3:55
are gonna
AGENT0:06
I
HOMEOWNER03:48pm
be running
AGENT03:48pm
completely
HOMEOWNER03:48pm
a credit
AGENT12:00
understand
HOMEOWNER0:15
on
AGENT0:27
that,
HOMEOWNER4:41
this.
AGENT13:07
especially from the experiences you already had, and that is definitely something I'll tell the consultant. It'll just be more to, of course, see what we're able to help you save, right? Everything looks good, then they can definitely help you move forward, but that's only with your consent. But it's just to talk to you about the types of programs and see if we're even able to help you out, OK? OK. Cool. Uh, let me
HOMEOWNER4:00
Mhm
AGENT13:15
see for tomorrow just because I know we have a couple for tomorrow and you said around noon time works, correct? OK, correct. Let me see.
HOMEOWNER13:16
noontime, yeah
AGENT13:22
Uh, give me one second here. Um, mhm.
HOMEOWNER13:25
I have a physical, I, I have a um uh what you might call it, uh, uh,
AGENT0:15
OK
HOMEOWNER13:27
physical, uh, therapy at 11
AGENT0:15
OK.
HOMEOWNER13:33
o'clock. It only lasts 45 minutes. and then I'm only like 10 minutes away from the house. So my next,
AGENT4:00
Mhm
HOMEOWNER13:36
then after that, I have another appointment with uh with a
AGENT3:03
Gotcha.
HOMEOWNER13:37
cardiologist and my uh surgeon. So,
AGENT03:49pm
Would, and OK,
HOMEOWNER1:15
you know,
AGENT4:33
would
HOMEOWNER13:56
12
AGENT03:49pm
potentially
HOMEOWNER13:42
noon is what is
AGENT13:56
Wednesday
HOMEOWNER03:49pm
open for
AGENT13:56
or Thursday
HOMEOWNER0:15
me.
AGENT13:56
be a good day for you just because I am looking here I do see a couple consultations lingering around 12 right now. So I don't know if we'll be able to squeeze you in, but would Wednesday or Thursday work better for you, Mr. Ninoz? 12 o'clock. OK, I could definitely
HOMEOWNER0:27
and
AGENT03:49pm
do Wednesday
HOMEOWNER03:49pm
I have to
AGENT0:27
at
HOMEOWNER0:15
be
AGENT14:01
12 then because I do see an opening here but all right, What I'm gonna do, I'm
HOMEOWNER0:15
OK
AGENT14:02
just gonna send you a, a text message then,
HOMEOWNER12:14
All right
AGENT14:20
Mr. Nunez, just letting you know you're all set for this upcoming Wednesday, which would be the 13th at 12:00 p.m. Uh, I just wanna make sure that that time does work out for you just because we do work as a first come, first serve. So since you're taking that time slot, another homeowner won't be able to take advantage, so 12 p.m. does work out for you the best on Wednesday, correct?
HOMEOWNER03:49pm
OK, so just,
AGENT1:47
Sounds
HOMEOWNER0:15
just
AGENT0:17
good
HOMEOWNER14:26
make sure he's there before 12 p.m. I
AGENT4:00
Mhm
HOMEOWNER14:31
don't want to know that he's gonna be coming here and, oh well, you know what, uh, we,
AGENT1:47
Oh
HOMEOWNER03:49pm
we can't
AGENT1:35
yeah.
HOMEOWNER12:37
make it.
AGENT1:35
Yeah,
HOMEOWNER13:07
It'll
AGENT0:35
that's
HOMEOWNER03:49pm
have to
AGENT5:25
why I
HOMEOWNER13:56
2
AGENT0:27
did
HOMEOWNER13:33
o'clock
AGENT03:49pm
it, yeah.
HOMEOWNER14:36
or we can do another day this week because if that happens
AGENT14:36
My name is Josh. I'm
HOMEOWNER0:27
if
AGENT0:15
the
HOMEOWNER0:27
that,
AGENT14:37
verification
HOMEOWNER14:37
if that happened,
AGENT03:49pm
manager.
HOMEOWNER14:43
what's your name? I'm sorry? Josh. OK, Josh. OK. So if that happens, Josh,
AGENT1:47
Oh,
HOMEOWNER8:37
then I,
AGENT1:35
yeah
HOMEOWNER14:45
uh, uh, you guys are out. I just don't,
AGENT4:33
You're good
HOMEOWNER14:48
I don't need to be moving things around. But right now, my
AGENT0:27
Got
HOMEOWNER03:50pm
schedule
AGENT0:15
you,
HOMEOWNER0:41
is
AGENT15:26
Mrs.
HOMEOWNER03:50pm
pretty tight
AGENT03:50pm
In the years. I
HOMEOWNER0:15
on
AGENT03:50pm
completely
HOMEOWNER14:50
everything that I'm
AGENT12:00
understand.
HOMEOWNER14:53
doing. So I don't need to be,
AGENT1:35
Yeah.
HOMEOWNER14:54
you know, it's not like I'm very desperate
AGENT0:15
OK,
HOMEOWNER2:35
to do
AGENT0:27
no
HOMEOWNER4:41
this.
AGENT3:46
problem
HOMEOWNER03:50pm
but I am
AGENT0:27
No
HOMEOWNER1:47
looking
AGENT3:46
problem.
HOMEOWNER1:47
into
AGENT14:57
I'll definitely
HOMEOWNER0:15
it,
AGENT03:50pm
let him know.
HOMEOWNER0:41
but
AGENT0:17
Uh,
HOMEOWNER15:04
you know, again, you gotta remember I got, I got physical therapy
AGENT0:15
OK.
HOMEOWNER0:41
about
AGENT03:50pm
11:45.
HOMEOWNER15:05
11 o'clock. It lasts
AGENT4:00
Mhm.
HOMEOWNER15:11
45 minutes, OK? It'll take, it'll take me about 1015 minutes to get from
AGENT1:47
Sounds
HOMEOWNER0:15
my
AGENT0:17
good.
HOMEOWNER03:50pm
si physical therapy
AGENT15:13
I'll have him there
HOMEOWNER3:55
back
AGENT0:27
at
HOMEOWNER03:50pm
to my
AGENT13:56
12.
HOMEOWNER3:47
house.
AGENT15:17
Awesome then, Mr. Nunez, you're all set. Uh, when
HOMEOWNER0:15
OK
AGENT15:21
you get that text message, just give me a like or a thumbs up just to let us know
HOMEOWNER0:15
All
AGENT0:15
you
HOMEOWNER15:25
righty
AGENT15:25
got it and then you're all set, man. All right. You have a good day. No problem.
HOMEOWNER4:00
Mhm.
AGENT15:26
You have a great day, Mrs. Ms.
HOMEOWNER15:25
All righty.
AGENT15:27
Thank you. Bye-bye.
HOMEOWNER15:31
All right, Josh You as well. Goodbye You too. Goodbye
RecordingRE48fa6ef634e44c5547d23b68a89514af ↗
ROBERTA SCHWARTZ
BOOKEDHARD
#20696Jun 24 148 exchangesobjection at 1:35stage Archived
Listen forCondolences offered without breaking stride, then a gentle question surfaces the real objection. The stated objection was standing in for something specific.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER05:51pm
I am not
AGENT0:32
it.
HOMEOWNER1:35
familiar with solar. My wife never wanted solar. Solar has a lot of different things in it that nobody tells you. If you, if you're talking about solar, I'm not interested.
AGENT1:45
Yeah, no worries. I mean, you mentioned you really don't have any familiarity with, with it. Um, so your wife, you mentioned she looked into it?
HOMEOWNER1:50
She did, but she passed away, so I'm, I'm by myself at the house at this point.
AGENT1:58
Gotcha. OK, no worries. I mean, I do send my condolences. Um, is, was there any reason for you that it didn't make sense cause this program,
···
AGENT0:07
Hey, uh hey, Mr. Schwartz.
HOMEOWNER0:11
There's no Mr. Schwartz. Who do you want to talk to?
AGENT0:14
OK, I was going for the homeowner on Louise Avenue.
HOMEOWNER05:50pm
I am
AGENT0:25
Awesome. Uh, my name is Adam. I'm calling because I believe you spoke to a team member of mine very recently in regards to the new energy program. How's your day going?
HOMEOWNER0:32
You really care how my day going? Yes, I spoke with somebody about 10 minutes ago
AGENT0:43
Sure. Uh, well, the reason we're reaching out is because you should have received a letter in the mail about the 26 billing structure changes. I'm not sure if you got the chance to read about
HOMEOWNER3:18
No, I
AGENT0:51
that
HOMEOWNER1:58
didn't
AGENT1:45
one
HOMEOWNER0:45
get
AGENT0:45
yet?
HOMEOWNER0:45
it. I did not get it yet.
AGENT0:51
No worries. It's just a letter stating that the utility company is raising the rates to maintain the power grid. Uh,
HOMEOWNER0:55
That's not, that's nothing new. They always raise it. OK.
AGENT0:59
uh, yeah. So that being said, do you know how much you paid on the most recent power bill?
HOMEOWNER1:04
Yeah, this is the Department of Warner and Power. Chuck Power.
AGENT2:05
Correct
HOMEOWNER1:10
Well, I don't have the bill in front of me, but I would say probably 150.
AGENT1:23
OK. Well, that's exactly why we're reaching out, right? Uh, what it is we're doing is we're helping uh you potentially qualify for the new government endorsed solar programs that are designed to help you cut down on the power bill without you having to come out of
HOMEOWNER0:07
Uh,
AGENT05:51pm
pocket for
HOMEOWNER05:51pm
I am not
AGENT0:32
it.
HOMEOWNER1:35
familiar with solar. My wife never wanted solar. Solar has a lot of different things in it that nobody tells you. If you, if you're talking about solar, I'm not interested.
AGENT1:45
Yeah, no worries. I mean, you mentioned you really don't have any familiarity with, with it. Um, so your wife, you mentioned she looked into it?
HOMEOWNER1:50
She did, but she passed away, so I'm, I'm by myself at the house at this point.
AGENT1:58
Gotcha. OK, no worries. I mean, I do send my condolences. Um, is, was there any reason for you that it didn't make sense cause this program,
HOMEOWNER0:25
because
AGENT0:51
it's
HOMEOWNER0:11
there's
AGENT3:02
like
HOMEOWNER2:01
a lot of bad things on the internet about solar.
AGENT2:05
yeah, on so correct, right on the internet, right? So
HOMEOWNER0:55
That's
AGENT0:11
you
HOMEOWNER1:23
right
AGENT2:25
read it on the internet? OK, no worries. Um, so I think with, with everything that's going on right now, uh, these newer programs that are out, they're just designed for you to eliminate the current power bill you're paying and just swap it out for a cheaper solar boat. So it's a newer solar program that's out right now, where it literally just helps you reduce your bill. That's all it is. That's exactly
HOMEOWNER05:52pm
Do I, do
AGENT2:26
what you're doing
HOMEOWNER2:27
I pay for the panels?
AGENT2:32
No, so you're not paying for panels. You're paying for the electricity that they produce.
HOMEOWNER2:38
I don't pay for the panels, and there is a battery involved.
AGENT2:46
Yeah, yeah. Uh, so that's, that's the way that it works, right? Uh, essentially, as long as you can qualify, it would just be a simple
HOMEOWNER1:10
But
AGENT2:46
bill reduction.
HOMEOWNER0:43
the reason
AGENT2:32
You're not
HOMEOWNER0:51
that the
AGENT2:25
paying.
HOMEOWNER2:49
person that called me earlier said
AGENT05:52pm
Uh-huh.
HOMEOWNER2:54
that they take, they will check if that qualified. So I don't know if I qualify or not.
AGENT3:02
So that, that's actually what my job is to do is ask you a couple questions that don't take longer than a minute to see if you can qualify. So like
HOMEOWNER3:18
Fine
AGENT3:08
for for example, are you, you mentioned you were the homeowner on Louis Avenue, right? So we got that one on, um, uh,
HOMEOWNER0:32
Yes
AGENT3:14
out the way. As far as like the roof's condition, is there any leaks on it, any damages you're aware of?
HOMEOWNER3:18
No, it's a, it's a tile roof, it's a concrete tire roof, it's fine.
AGENT3:29
Awesome. No worries. And, and the main qualification, right, these programs, they're government endorsed, so you do need to have a standing credit score of above 670 or higher? Do you feel like you'd meet that?
HOMEOWNER3:31
credit score is 812.
AGENT3:38
Awesome, man. Awesome, nice. Not a problem. Uh, and then, of course, as far as like sunlight exposure goes, would you say you get exposed to a lot of sunlight?
HOMEOWNER3:42
Can you speak a little bit slower. What did you say?
AGENT3:49
Yeah, sorry about that. Uh, so, as far as like the sunlight exposure goes, would you say you get exposed to a lot of sunlight?
HOMEOWNER3:54
Sum summer Summerville, are you talking about Somerville?
AGENT3:59
Oh, no, uh, like the, so like the sun exposure on the roof, like, would you
HOMEOWNER1:23
Oh,
AGENT3:38
say you
HOMEOWNER05:54pm
Sanic
AGENT05:54pm
get a lot
HOMEOWNER0:14
for,
AGENT3:38
of sunlight?
HOMEOWNER4:03
uh, the, well, there's a good exposure.
AGENT0:25
Awesome.
HOMEOWNER1:10
but
AGENT0:14
OK.
HOMEOWNER0:11
the
AGENT0:11
No.
HOMEOWNER4:11
front of the house facing west. most of the big roof is facing south.
AGENT0:59
Yeah
HOMEOWNER4:13
where the sun comes in
AGENT4:46
Yeah, yeah, no worries. I mean, based on that, right? Uh, it looks like that shouldn't be an issue. Um, pretty much based on the information you gave me, Mr. Schwartz, it looks like potentially you could be a good fit for this newer program. Again, it's just designed to help you just to reduce your bill. Um, the next step for us, right, is really simple. It's just about finding a different day where you have a spare 30 minutes where we can have what's called a 30 minute in home consultation and assessment. What happens is, is we'd have an energy consultant show you a free savings. report. If there's any questions or concerns you have, you can have
HOMEOWNER4:46
Next
AGENT4:47
them answered.
HOMEOWNER4:48
next Thursday.
AGENT4:50
Sorry, what was that
HOMEOWNER4:48
I said next Thursday, which will be 123. Uh. I guess it's the 2nd. Let's see. 12, no, it's the 3rd of
AGENT0:43
Sure.
HOMEOWNER05:55pm
July.
AGENT5:11
Gotcha. OK. Uh, so, uh, are you saying that that's like the day that you have available?
HOMEOWNER0:32
Yes
AGENT5:26
OK. Um, the one thing I was gonna say is uh I'm not sure if uh if there's any possibility you have maybe even a spare 30 minutes, maybe even on a Saturday. Because we,
HOMEOWNER0:07
Uh,
AGENT5:27
because we have the, we have them
HOMEOWNER0:32
yes,
AGENT5:28
specifically,
HOMEOWNER0:59
I do.
AGENT4:50
sorry, what was that?
HOMEOWNER5:35
Uh yes, I do have avail availability on Saturday.
AGENT5:43
OK. The reason I asked, right, because we do have them in the air in this specific area um on Saturday, if there was about that 30 minute time mark that you
HOMEOWNER4:46
What's
AGENT05:55pm
had.
HOMEOWNER05:55pm
the date
AGENT5:47
That would be from my understanding, that's the twenty-seventh.
HOMEOWNER5:50
That will be, I, I, I'm gonna be home.
AGENT5:56
OK, awesome. As far as your availabilities, is that more of like a morning time for you or an afternoon time?
HOMEOWNER5:59
I normally prefer morning
AGENT6:06
OK, cause what I do see here is if you prefer an early morning, we do have a 9 o'clock and a 100 open. What would maybe a 9 work for you?
HOMEOWNER6:14
Uh I have a caregiver that comes in at 9, 10 will be better.
AGENT6:22
OK, no worries. I can definitely put you in for 10 then. Uh, the only thing we would need present is the power bill. Do you do that online or by mail?
HOMEOWNER6:25
I have the older power bill that you need.
AGENT6:29
Awesome, man, no worries then. So that, that's great then it we'll go ahead and pencil
HOMEOWNER0:11
Who,
AGENT05:56pm
you down and
HOMEOWNER05:56pm
who, who's
AGENT0:14
for.
HOMEOWNER6:32
the person that's gonna come?
AGENT6:37
so I can actually provide you with a consultant's name. So his name is actually Bashoy.
HOMEOWNER0:25
B
AGENT05:56pm
So you, B I S
HOMEOWNER0:32
Yes
AGENT6:37
H O Y.
HOMEOWNER6:47
What country are you coming from
AGENT6:51
Uh, so he, he's actually um Egyptian.
HOMEOWNER6:55
I, I'm an Israeli. There will be no, there will be a little bit problem here.
AGENT0:59
Ah.
HOMEOWNER6:58
However, I will talk to him. That will be fine.
AGENT0:14
OK
HOMEOWNER7:07
Uh the last thing I need to know, I need from you is if case you cancel or I have to cancel.
AGENT05:57pm
Uh-huh
HOMEOWNER7:10
I need the telephone number. I can contact your company.
AGENT7:24
Yeah, perfect. So, this is my direct line. Um, I, I understand that this is a landline. What we usually do is prior to him arriving, he will be reaching out to you like 30 minutes prior. Um, just to let you know that he's on the way.
HOMEOWNER7:29
It's fine, but if I need to call you, what telephone number I I need to use?
AGENT7:34
Uh, so that would be this direct line, so that would be 951.
HOMEOWNER7:34
951
AGENT05:57pm
435
HOMEOWNER05:57pm
- 435
AGENT7:46
- 8568
HOMEOWNER7:46
8568. What area code is 951.
AGENT7:50
So 951 here is uh still Los Angeles.
HOMEOWNER05:57pm
Oh, OK, fine.
AGENT8:00
All righty.
HOMEOWNER0:14
OK
AGENT8:00
All righty. Uh, well, we look forward to with the meeting Saturday at 10. You have yourself a great rest of the day.
HOMEOWNER05:58pm
OK, thank you
RecordingRE48557ef7c86a6452db47b222a5390847 ↗
Faras Rabadi
BOOKEDHARD
#19915Jun 1 228 exchangesobjection at 4:02stage Set
Listen forThree objections stacked in one call: not interested, no financing, resale concern. All three worked through.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:14
so
AGENT1:54
Yeah.
HOMEOWNER4:02
because of that, and this is similar to that. I'm not gonna be interested. I'm very specific on everything. And, and I asked too many questions and I'm very
AGENT0:25
No,
HOMEOWNER2:04
specific.
AGENT2:37
it's OK
HOMEOWNER4:25
On, on how it runs, how any, you know, because people need to make money and if they're thinking they're making money, getting all these people into these programs when they don't ask the right questions and they're very thorough, that ain't gonna be me. So, right off the bat, I can tell you because of that, you can let me know if this is something
AGENT10:07
Mhm
HOMEOWNER4:44
that like improved or is this something, again, um similar to what I'm talking about with the restrictions and, and, and then I'm like and then I have to like sell
AGENT1:54
Yeah
HOMEOWNER4:53
uh be responsible for all those stuff. Does that make sense?
AGENT5:58
No, that makes a 100% sense. And I'm glad you have those concerns because I wouldn't recommend program to you that, you know, has those type of restrictions. Honestly, I don't know what type of program they were talking to you about before because with these newer programs, I would want to say they rolled out about a year ago and there shouldn't be any restrictions on them. So what happens is when you get a solar system, it accounts for all your energy usage for the entire year, right? So the energy consultant does is they take into consideration any future usage you might have any plans on, so like getting an electric vehicle or anything like that. And that system is supposed to produce energy for you, so you're able to use it freely and whenever you want. So the fact that they are saying that you're gonna have restrictions on the system, doesn't really make sense to me, and that's not a program that I heard of at all. Uh, at least in regards to the programs that are now out and running for certain homeowners, right? Because at the end of the day, like you said, you do need to be able to qualify for these programs. So as long as you're able to, you shouldn't have any rest ri ction s on the system and when you're able or not able to use it. Does that
HOMEOWNER02:41pm
Uh-huh
AGENT6:00
kinda make sense so far for us?
HOMEOWNER1:54
Yeah
AGENT6:23
Yeah, OK. Well, I mean, I, my job's really simple. It's actually just to ask you a couple questions just of course to see if you are a good fit from what it sounds like it sounds like you potentially could be. And then the next step is just, of course, sitting with one of the consultants so they can break the new program down to you, show you how you can benefit from it and then actually show you how and when you're able to use it because you're able to use it whenever you want. OK?
HOMEOWNER10:07
Mhm.
AGENT6:33
OK. A quick question for you then for us, for your home, do you have any big trees or tall buildings that provide shade over the roof by any chance?
HOMEOWNER6:38
I don't think so now. They don't provide
···
HOMEOWNER0:06
Hello
AGENT0:06
Hi, hello. Is this for us
HOMEOWNER1:56
Yes
AGENT0:14
Hey, Fros, this is Josh. I was just giving you a call here. I believe you just spoke with someone on my team regarding the new energy program. How are you doing today?
HOMEOWNER0:16
I'm doing good. How are you
AGENT0:25
I'm doing really good for us. Thank you for asking. Uh, of course, I, I just wanted to reach out to you, see if you got the notice in the mail about the rate increases with DWP. Did you happen to see that?
HOMEOWNER0:25
No
AGENT0:41
No? OK. Well, they did uh send a notice out earlier in the year stating that the rates are gonna continue to go up by 15%. So a lot of homeowners are seeing that impact, but if you don't mind me asking for asking how much you spent on your most recent power bill with DWP?
HOMEOWNER0:46
Well, I believe water and electricity come together and it's normally
AGENT1:05
Correct.
HOMEOWNER0:48
a little over 2000.
AGENT1:05
Wow, OK. Got you. So you're definitely paying a, a high amount. I know, like you said, right, Water and power do come together. So typically, right, energy tends to be half of the bill. Sometimes a little bit more depending on how much you use. But on a monthly basis, then you're probably paying around $500 as of right now for your energy, correct?
HOMEOWNER1:14
Um I, well, I think, I believe it's, is it every month or every other month? I don't even know, to be honest with you, I
AGENT1:54
Yeah,
HOMEOWNER02:36pm
get it every
AGENT1:22
so, for DWP it typically is every other month. So if you break it down on a monthly basis, you're roughly like around 500 dollars-ish?
HOMEOWNER1:54
yeah
AGENT1:54
Yeah?
HOMEOWNER1:54
yeah.
AGENT1:50
OK. Got you for us. Well, that's why we are calling cause I know what these rate increases, it's just bound to go even higher now. And that's the main reason why we're calling. Not only that, but there are brand new government endorsed solar programs that are very simple now. They're just helping homeowners eliminate their bill with DWP and helping you switch into a cheaper, more sustain able solar bill that will save you around 40% on what you're paying right now. Does that kind of makes sense so far?
HOMEOWNER1:54
Yeah, you're talking about the solar system, correct?
AGENT1:56
Correct, yes, yeah. It's in regards to the
HOMEOWNER2:28
Oh
AGENT1:58
newer programs that rolled out.
HOMEOWNER0:14
OK.
AGENT10:07
Mhm
HOMEOWNER2:04
so um, I don't know what these programs are specifically I've had a meeting with uh with one company a while ago. I would say about um gosh, maybe even a year ago, if not more.
AGENT2:14
Around a year ago? OK.
HOMEOWNER1:54
Yeah,
AGENT6:51
Gotcha.
HOMEOWNER2:21
and then they started talking and it ended up being not something I was interested in,
AGENT10:07
Mhm.
HOMEOWNER2:27
something because simply because it wasn't so much about the saving as all the restrictions. Um
AGENT2:28
Oh, restrictions. OK.
HOMEOWNER1:54
yeah,
AGENT5:58
And when
HOMEOWNER0:14
so
AGENT0:14
you
HOMEOWNER2:27
there's
AGENT2:31
say res uh, go ahead, sorry about that.
HOMEOWNER2:37
it's OK. So the restrictions where you can turn on your AC only in specific time of the day, and you can
AGENT1:50
That's
HOMEOWNER1:50
only
AGENT1:14
very
HOMEOWNER2:37
turn
AGENT3:20
strange.
HOMEOWNER02:38pm
it on. um,
AGENT10:07
Mhm.
HOMEOWNER2:42
specific time of for so long,
AGENT10:07
Mhm
HOMEOWNER2:45
um, that kind of restriction and I don't,
AGENT1:05
Wow
HOMEOWNER2:49
I don't abide by any restrictions, and it's not something I would want.
AGENT1:54
Yeah,
HOMEOWNER0:06
Hi,
AGENT02:38pm
no, of
HOMEOWNER6:23
how you,
AGENT0:25
course.
HOMEOWNER2:57
how are you? Yeah. So because of that, I, I just voted against it. Um so, anyway.
AGENT3:08
No, yeah, of course, and I would be the exact same way, especially if you told me I'm gonna get solar but I'm restricted on when and how I can use it. I would
HOMEOWNER1:54
Yeah
AGENT3:20
definitely not move forward with that as well. So that's very strange. A quick question for you, do you remember the type of program it was like if you had to take out a loan, did you have to put down a down payment, anything like that? or was it a lease
HOMEOWNER0:25
No,
AGENT02:38pm
option?
HOMEOWNER3:24
I don't think it was any of that. Um,
AGENT02:38pm
Hmm,
HOMEOWNER0:14
it
AGENT0:14
OK
HOMEOWNER3:29
was, we qualified for it or they said that I qualified when they look at my bill,
AGENT1:54
Yeah
HOMEOWNER3:34
um, and it was about the restriction for me and
AGENT6:51
Gotcha
HOMEOWNER3:44
then the solar, the solar and I think like they, they do the solar situation and you're responsible for it.
AGENT10:07
Mhm
HOMEOWNER3:55
Um, if you sell the house or if the new owner doesn't want it, it was like, it was just too, too much and I didn't want to deal with any of that.
AGENT3:08
No, yeah,
HOMEOWNER0:14
So
AGENT3:57
of course, of course.
HOMEOWNER0:14
so
AGENT1:54
Yeah.
HOMEOWNER4:02
because of that, and this is similar to that. I'm not gonna be interested. I'm very specific on everything. And, and I asked too many questions and I'm very
AGENT0:25
No,
HOMEOWNER2:04
specific.
AGENT2:37
it's OK
HOMEOWNER4:25
On, on how it runs, how any, you know, because people need to make money and if they're thinking they're making money, getting all these people into these programs when they don't ask the right questions and they're very thorough, that ain't gonna be me. So, right off the bat, I can tell you because of that, you can let me know if this is something
AGENT10:07
Mhm
HOMEOWNER4:44
that like improved or is this something, again, um similar to what I'm talking about with the restrictions and, and, and then I'm like and then I have to like sell
AGENT1:54
Yeah
HOMEOWNER4:53
uh be responsible for all those stuff. Does that make sense?
AGENT5:58
No, that makes a 100% sense. And I'm glad you have those concerns because I wouldn't recommend program to you that, you know, has those type of restrictions. Honestly, I don't know what type of program they were talking to you about before because with these newer programs, I would want to say they rolled out about a year ago and there shouldn't be any restrictions on them. So what happens is when you get a solar system, it accounts for all your energy usage for the entire year, right? So the energy consultant does is they take into consideration any future usage you might have any plans on, so like getting an electric vehicle or anything like that. And that system is supposed to produce energy for you, so you're able to use it freely and whenever you want. So the fact that they are saying that you're gonna have restrictions on the system, doesn't really make sense to me, and that's not a program that I heard of at all. Uh, at least in regards to the programs that are now out and running for certain homeowners, right? Because at the end of the day, like you said, you do need to be able to qualify for these programs. So as long as you're able to, you shouldn't have any rest ri ction s on the system and when you're able or not able to use it. Does that
HOMEOWNER02:41pm
Uh-huh
AGENT6:00
kinda make sense so far for us?
HOMEOWNER1:54
Yeah
AGENT6:23
Yeah, OK. Well, I mean, I, my job's really simple. It's actually just to ask you a couple questions just of course to see if you are a good fit from what it sounds like it sounds like you potentially could be. And then the next step is just, of course, sitting with one of the consultants so they can break the new program down to you, show you how you can benefit from it and then actually show you how and when you're able to use it because you're able to use it whenever you want. OK?
HOMEOWNER10:07
Mhm.
AGENT6:33
OK. A quick question for you then for us, for your home, do you have any big trees or tall buildings that provide shade over the roof by any chance?
HOMEOWNER6:38
I don't think so now. They don't provide
AGENT10:07
Mhm.
HOMEOWNER6:41
the shade over the roof now. I have a few palm trees,
AGENT10:07
Mhm
HOMEOWNER6:46
but they barely have any branches on them to provide any shades.
AGENT6:51
OK, gotcha. No problem. So if they do provide any, it's very minimal and it's not that long throughout the day,
HOMEOWNER1:54
Yeah,
AGENT1:05
correct?
HOMEOWNER6:53
I don't really think they provide anything matter of fact,
AGENT6:51
Gotcha.
HOMEOWNER0:41
but
AGENT0:14
OK.
HOMEOWNER1:54
yeah.
AGENT7:01
No problem. And then for your roof condition, any leaks or damages you're aware of, anything like that or no?
HOMEOWNER6:38
I don't think so.
AGENT0:25
No
HOMEOWNER7:04
I don't know 100% for sure. I mean, when it barely rains out in California. And when it did rain, I don't really to remember and leaking anyway, so I don't think so.
AGENT7:22
OK, that's good. That's good. And then for the type of roof you have, is it like a concrete tile, clay tile, shingles? Do you happen to know?
HOMEOWNER7:29
It's those things that are like um maybe the shingles are called. I don't know what they're called. They're uh they're the one that um like they're bent, they're
AGENT7:35
Oh, OK, they have like a half dome
HOMEOWNER0:06
I
AGENT02:43pm
shape.
HOMEOWNER7:47
actually like Mallorami a roof shingles alakawale. roof Haaksubingallo shingle tariff. Yeah, I think, I think they might be shingles, to be
AGENT7:22
Shingle?
HOMEOWNER02:43pm
quite honest
AGENT0:14
OK.
HOMEOWNER1:14
with you. I
AGENT8:17
Perfect.
HOMEOWNER6:38
think so.
AGENT7:54
No problem at all. And is there anyone else that owns the property with you that's on title
HOMEOWNER0:25
No
AGENT7:56
like a spouse, no, just yourself?
HOMEOWNER02:43pm
No, just me
AGENT8:08
No worries. And lastly, of course, for us, since these programs are government incentivized. You would just need to have a good standing credit score of at least 670 or higher, so I'm guessing you're good on that end as well, correct?
HOMEOWNER8:13
I think I have like I think I have over 800
AGENT8:17
Oh, perfect. Then that shouldn't be an issue at all. OK. Well, it definitely seems
HOMEOWNER0:06
Is
AGENT02:43pm
like for
HOMEOWNER1:50
there
AGENT0:06
us,
HOMEOWNER8:21
a down payment for this or is there any upfront money or is there any money so I
AGENT02:43pm
nothing.
HOMEOWNER8:24
can like cause, cause yeah, cause that could answer a lot of the question.
AGENT1:54
Yeah,
HOMEOWNER0:16
I'm
AGENT02:43pm
nothing
HOMEOWNER8:27
not paying anything whatsoever. I said,
AGENT10:07
Mhm.
HOMEOWNER8:31
I'm not gonna be taking on some sort of a loan. I'm not
AGENT10:07
Mhm
HOMEOWNER8:33
gonna be signing for any of those things, just FYI.
AGENT8:34
Correct. Correct,
HOMEOWNER0:14
OK
AGENT8:53
yes. Yeah. So with these new programs, that is not required anymore, so there's no loans, no liens on the property, no down payment. It's very transferable to the next homeowner, and these are all questions that the energy consultant can actually answer for you during the consultation and show you a full breakdown of how much you can save compared to what you're spending right now as well. OK. Perfect then for us. So, when it comes down to your availability just typically like a morning time or sometime in the afternoon work better for you?
HOMEOWNER9:09
Um, it just depends, certain days, so it depends on what I can do either or.
AGENT9:25
Either or? OK, perfect then. Let me just check here cause I do know we have some consultants available this week and if like morning time works. I do see Wednesday mornings available and if the afternoon works, I do see we have Thursday this afternoon available as well.
HOMEOWNER9:32
So when you say um when you say Thursday, what
AGENT10:07
Mhm.
HOMEOWNER9:34
are we talking about like afternoon
AGENT9:44
Yeah. So what happens is the energy consultant just stops by. They take a look at your latest utility bill. They draft up a savings report for you. They show you the new program, they answer any questions or
HOMEOWNER0:25
No,
AGENT5:58
concerns
HOMEOWNER0:25
no,
AGENT0:14
you
HOMEOWNER0:06
I
AGENT2:14
may
HOMEOWNER02:45pm
meant
AGENT3:20
have.
HOMEOWNER9:46
time-wise, time-wise.
AGENT02:45pm
Oh, timewise,
HOMEOWNER0:06
Or
AGENT0:25
got
HOMEOWNER1:05
like,
AGENT0:14
you.
HOMEOWNER9:48
like, yeah, so, so time-wise, like,
AGENT10:07
Mhm.
HOMEOWNER9:51
let's say Wednesday, what time are we talking about in the
AGENT1:54
Yeah,
HOMEOWNER9:03
morning?
AGENT10:02
so for Wednesday, it looks like here I have from 9 a.m. all the way to around 11:30 available and then Thursday, I have, it looks like 12 p.m. all the way to 7 p.m. available.
HOMEOWNER10:04
Uh, all the way to 7 p.m.?
AGENT10:07
Mhm, correct or Thursday.
HOMEOWNER10:15
um, for Thursday. Like, can we do 6 o'clock on Thursday?
AGENT10:30
Uh, yeah, yeah, I definitely can. I do see that spot open here, so I can definitely go ahead and put you down for 6 o'clock on Thursday, which would be the 4th. Now, for the utility bill, you do get for us. Do you get that online or in the mail?
HOMEOWNER10:30
Online
AGENT10:52
Online? Perfect. Cause what I'm gonna do, I'm just gonna send you a text message confirmation. It's just confirming the time and date, so of course, for this Thursday at 6. If you have some time, if you're able to take a screenshot of page 3 of your utility bill. It shows a bar graph. If you're able to send that into us, we can actually save you some time during the consultation because that's how they're gonna draft up the savings report for you, OK?
HOMEOWNER10:58
Uh, you want me to take a, a screenshot of
AGENT02:46pm
Yeah, like
HOMEOWNER0:25
uh
AGENT11:10
on your phone if you're able to log in or if you're able to take a picture. If for any reason you're unable to send it, just as long as you have that available for the consultant on Thursday. That's just really important because that's how they're gonna draft up the savings report for you.
HOMEOWNER11:15
do they scan it and they come up with the thing. I mean, it's a barcode. Is that what you're saying?
AGENT11:20
Yeah, so it's a, it's a bar graph that shows your annual usage for the entire year. So it
HOMEOWNER1:54
Yeah
AGENT11:25
shows how much energy you're using. So that's what they're gonna go ahead and break down numbers wise and show you how they're gonna come up with the numbers they
HOMEOWNER0:14
OK
AGENT11:27
come up with. Mhm.
HOMEOWNER12:19
That's fine.
AGENT11:42
Awesome then. Perfect then for us, so I got you all set then for it looks like Thursday at 6. Now we do work as a first come, first serve, so what that typically means is since you're taking that time, another homeowner won't be able to take advantage of it. So I really just wanna make sure that Thursday at 6 is a good time for you.
HOMEOWNER11:45
It is a good time. Yeah, and you have the address?
AGENT11:50
Uh, yes, I believe so. It's the one here on 10325 Edgebrook.
HOMEOWNER1:54
Yeah.
AGENT11:50
Is that correct?
HOMEOWNER02:47pm
And also,
AGENT0:14
OK.
HOMEOWNER11:52
it's a gated area.
AGENT02:47pm
Uh-huh
HOMEOWNER11:58
and we do have a, a code for the gate, a gate code.
AGENT12:05
OK, perfect. I can definitely let the energy consultant know that. So the energy consultant that would be going to you, his name would be Bashoy Lay.
HOMEOWNER0:14
OK
AGENT12:08
Mhm. Awesome. And
HOMEOWNER0:14
So
AGENT12:15
then, uh, if you want to provide for me the gate code, I can also go ahead and let them know so that he can go ahead and input it when uh and on his arrival at Thursday
HOMEOWNER0:14
OK,
AGENT10:52
at 6.
HOMEOWNER12:19
that's fine. I can give it to you. It is pound 6714.
AGENT12:21
Mhm. around 6714. OK, perfect.
HOMEOWNER10:07
Mhm.
AGENT12:26
Awesome then. So you're all set for us and we look forward to meeting you this, uh, Thursday at 6.
HOMEOWNER02:47pm
OK, thank you
AGENT12:29
Awesome, no problem. You have a great day.
HOMEOWNER12:30
You too. Bye-bye
AGENT12:30
Bye-bye.
RecordingRE1bf662f7575f2afede8ec80925af2da2 ↗
Rubben Garcia
BOOKEDHARD
#17684Mar 13, 2026 448 exchangesobjection at 05:31 pm
Listen forAn explicit decline stated at 5:31, and the call runs on to a tentative booking. The longest sustained recovery in the corpus at 448 turns.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER05:31pm
so.
AGENT05:31pm
OK
HOMEOWNER05:31pm
uh, we're gonna be passing on this.
AGENT05:31pm
Gotcha, no worries. I, I did just wanna let you know, right? She is paying pretty high in her high months, so her average, like we talked about yesterday was around that 150. And then like I mentioned, right, we get you closer to that 17 to 20 cents, uh, in regards to the price per kilowatt. So it's definitely gonna see, still see savings with it. It's just
HOMEOWNER05:32pm
right
AGENT05:32pm
a matter
HOMEOWNER05:32pm
but
AGENT05:32pm
of
HOMEOWNER05:32pm
you guys or it's gonna be charged
AGENT05:32pm
we have
HOMEOWNER05:32pm
based
AGENT05:32pm
I,
HOMEOWNER05:32pm
off of how much she collects, right?
AGENT05:32pm
it's how much the system produces for her, right? So to give you an example, if she, let's just say, uses 10,000 kilowatts a year, then what we do is we give her a system that produces that 10,000 kilowatts. So instead of purchasing the energy from her energy provider, which I believe it's LADWP at this point or is it California Edison? She eliminates that
HOMEOWNER05:32pm
Yeah.
AGENT05:32pm
and now she just purchases it from that solar system at that cheaper rate. So whether that's 17 or that's 20 cents
HOMEOWNER05:32pm
yeah, so how do you guys determine how you is it usage or is it? based off of how much um, again I don't, I don't know how the term, but how much
···
AGENT05:30pm
Hey, hello, Mr. Garcia
HOMEOWNER05:30pm
Yeah
AGENT05:30pm
Hey, how are you doing? This is uh Josh. I was just uh giving you a call back here. How you doing? Hello, Mr. Garcia, can you hear me? Hello program.
HOMEOWNER05:30pm
Yeah, I
AGENT05:30pm
Alright, there you go.
HOMEOWNER05:30pm
get, OK
AGENT05:30pm
I can
HOMEOWNER05:30pm
I
AGENT05:30pm
hear
HOMEOWNER05:30pm
can
AGENT05:30pm
you a
HOMEOWNER05:30pm
hear
AGENT05:30pm
little bit
HOMEOWNER05:30pm
you
AGENT05:30pm
better. How are you doing?
HOMEOWNER05:30pm
Good. I'm driving so I don't know if the ser, but yeah, good.
AGENT05:30pm
Gotcha, gotcha. I, I was just checking, of course, uh, seeing if, uh, you, you reviewed the link I, I sent over to you.
HOMEOWNER05:31pm
Yeah, I, I took a look at it and, and looked at my mom's uh bills.
AGENT05:31pm
Mhm.
HOMEOWNER05:31pm
She's only paying averages 22 cents uh
AGENT05:31pm
Yeah, probably not. I mean, if you already
HOMEOWNER05:31pm
a kilowatt
AGENT05:31pm
bought
HOMEOWNER05:31pm
hour, so
AGENT05:31pm
uh
HOMEOWNER05:31pm
I don't, and then I don't wanna be stuck with, you
AGENT05:31pm
program
HOMEOWNER05:31pm
know, a 25
AGENT05:31pm
that we're working
HOMEOWNER05:31pm
year.
AGENT05:31pm
we're selling the solar panels
HOMEOWNER05:31pm
So I guess pretty much it's
AGENT05:31pm
we're
HOMEOWNER05:31pm
not gonna work out the way I see it cause
AGENT05:31pm
uh basically
HOMEOWNER05:31pm
I don't want with
AGENT05:31pm
for the people
HOMEOWNER05:31pm
having
AGENT05:31pm
that
HOMEOWNER05:31pm
that for 25
AGENT05:31pm
improve.
HOMEOWNER05:31pm
years. um
AGENT05:31pm
and they just purchased the power
HOMEOWNER05:31pm
I
AGENT05:31pm
generator.
HOMEOWNER05:31pm
sell the house and, you know, that complicates
AGENT05:31pm
I
HOMEOWNER05:31pm
things as well,
AGENT05:31pm
purchase.
HOMEOWNER05:31pm
so.
AGENT05:31pm
OK
HOMEOWNER05:31pm
uh, we're gonna be passing on this.
AGENT05:31pm
Gotcha, no worries. I, I did just wanna let you know, right? She is paying pretty high in her high months, so her average, like we talked about yesterday was around that 150. And then like I mentioned, right, we get you closer to that 17 to 20 cents, uh, in regards to the price per kilowatt. So it's definitely gonna see, still see savings with it. It's just
HOMEOWNER05:32pm
right
AGENT05:32pm
a matter
HOMEOWNER05:32pm
but
AGENT05:32pm
of
HOMEOWNER05:32pm
you guys or it's gonna be charged
AGENT05:32pm
we have
HOMEOWNER05:32pm
based
AGENT05:32pm
I,
HOMEOWNER05:32pm
off of how much she collects, right?
AGENT05:32pm
it's how much the system produces for her, right? So to give you an example, if she, let's just say, uses 10,000 kilowatts a year, then what we do is we give her a system that produces that 10,000 kilowatts. So instead of purchasing the energy from her energy provider, which I believe it's LADWP at this point or is it California Edison? She eliminates that
HOMEOWNER05:32pm
Yeah.
AGENT05:32pm
and now she just purchases it from that solar system at that cheaper rate. So whether that's 17 or that's 20 cents
HOMEOWNER05:32pm
yeah, so how do you guys determine how you is it usage or is it? based off of how much um, again I don't, I don't know how the term, but how much
AGENT05:32pm
Mhm
HOMEOWNER05:32pm
power or how much electricity it collects.
AGENT05:32pm
Yeah, it's based on how much energy she produces, right? Because that system's gonna produce for her that 10,000 kilowatts. So it's gonna produce whatever she uses for her last year's cycle. And that's what we're gonna charge you is whatever that system produces for her.
HOMEOWNER05:33pm
OK
AGENT05:33pm
Mhm. So
HOMEOWNER05:33pm
How
AGENT05:33pm
she's still definitely
HOMEOWNER05:33pm
is
AGENT05:33pm
gonna
HOMEOWNER05:33pm
that a
AGENT05:33pm
be
HOMEOWNER05:33pm
possibility that it produces more than what she's gonna use. Let's say she goes on vacation
AGENT05:33pm
mhm
HOMEOWNER05:33pm
for half the year.
AGENT05:33pm
mhm.
HOMEOWNER05:33pm
and, you know, no power for six months.
AGENT05:33pm
Mhm.
HOMEOWNER05:33pm
She's still gonna get charged the full year like if she was home all year long.
AGENT05:33pm
That is correct because it's what the system produces for her, but that, that's if
HOMEOWNER05:33pm
I.
AGENT05:33pm
she were to go on like right vacation for that long, but it's what that system produces for the homeowner and that's what it charges. That's it. So
HOMEOWNER05:33pm
Yeah, and,
AGENT05:33pm
even
HOMEOWNER05:33pm
and with
AGENT05:33pm
on
HOMEOWNER05:33pm
the battery, I'm assuming produce. let's again, example is the 10,000. produce 10,000 because of the battery pulling in. getting filled up during, during the day and then her using it at night
AGENT05:33pm
Mhm
HOMEOWNER05:33pm
Yeah
AGENT05:33pm
Gotcha. Yeah, so if she were to have a battery pack and quick question again, we're, we're she with California Edison or LEDWP?
HOMEOWNER05:34pm
uh uh Southern California Edison.
AGENT05:34pm
Southern California. OK. So it's actually recommended she has a battery pack because what happens with California Edison is if homeowners were to go solar. If you do not have a battery pack, any excess energy that she were to produce actually gets sent back to them, and they don't give you 100% for whatever you generate, right? So if she were to generate 1000
HOMEOWNER05:34pm
right
AGENT05:34pm
kilowatts for them.
HOMEOWNER05:34pm
Yeah, yeah,
AGENT05:34pm
They only give
HOMEOWNER05:34pm
yeah,
AGENT05:34pm
her 25,
HOMEOWNER05:34pm
and I,
AGENT05:34pm
yeah.
HOMEOWNER05:34pm
I, yeah, I know that especially now
AGENT05:34pm
Mhm.
HOMEOWNER05:34pm
that they update or I don't know when they did it, but the, the the, uh, when they went to the new 3 or whatever it's called like
AGENT05:34pm
Uh, net metering, yeah, 3.0.
HOMEOWNER05:34pm
yeah not metering 3, yeah, they give a lot less because I, I got in earlier so I get,
AGENT05:34pm
Oh,
HOMEOWNER05:34pm
I
AGENT05:34pm
that's
HOMEOWNER05:34pm
don't get
AGENT05:34pm
good
HOMEOWNER05:34pm
the full 100% but I got
AGENT05:34pm
Yeah
HOMEOWNER05:34pm
in on the tube.
AGENT05:34pm
Got you.
HOMEOWNER05:34pm
so
AGENT05:34pm
So you,
HOMEOWNER05:34pm
get
AGENT05:34pm
you
HOMEOWNER05:34pm
more
AGENT05:34pm
got in
HOMEOWNER05:34pm
back
AGENT05:34pm
that net meeting 2.0. That's good.
HOMEOWNER05:34pm
Yeah,
AGENT05:34pm
Well,
HOMEOWNER05:34pm
and I
AGENT05:34pm
at least
HOMEOWNER05:34pm
wish,
AGENT05:34pm
you get a little
HOMEOWNER05:34pm
and
AGENT05:34pm
bit more.
HOMEOWNER05:34pm
do wish, yeah, I wish I would have known a little bit more at the time
AGENT05:34pm
OK
HOMEOWNER05:34pm
I bought mine because I would have got the battery as well, but I didn't.
AGENT05:34pm
Yeah.
HOMEOWNER05:34pm
um
AGENT05:34pm
No, and I completely understand. I mean, uh, at least I still think it's worth at least sitting down and seeing what we could do for you because she's still, it's averaging that, you know, 150. And I know for a fact we can get her down definitely lower than that. So
HOMEOWNER05:35pm
well,
AGENT05:35pm
I,
HOMEOWNER05:35pm
yeah, uh,
AGENT05:35pm
mhm.
HOMEOWNER05:35pm
yeah, it's gonna be lower because again, I, I did the math for the past 3 years.
AGENT05:35pm
Mhm.
HOMEOWNER05:35pm
and she's averaging 24 with, you know, of of course every year it kind of goes a little bit higher just because of the cost,
AGENT05:35pm
Mhm
HOMEOWNER05:35pm
but she's even like this the past 3 months she's averaging 23 cents a kilowatt hour. Uh oh, I don't know if that's the right term, but it's 23 cents per whatever however they, they calculate.
AGENT05:35pm
Gotcha,
HOMEOWNER05:35pm
uh
AGENT05:35pm
gotcha. Yeah. Cause it depends
HOMEOWNER05:35pm
so
AGENT05:35pm
on the time of day as well, like what she uses.
HOMEOWNER05:35pm
right,
AGENT05:35pm
So like
HOMEOWNER05:35pm
and
AGENT05:35pm
if she uses
HOMEOWNER05:35pm
right.
AGENT05:35pm
early morning, that's probably what, 20 cents and then middle of the day is probably that 23 and then the peak is like
HOMEOWNER05:35pm
Uh,
AGENT05:35pm
30,
HOMEOWNER05:35pm
for
AGENT05:35pm
35.
HOMEOWNER05:35pm
yeah, yeah, I don't remember exactly, but yeah, it's, it's just averages out. I just look at how much you used for the day or for the month divided by the price of the what they charge her. So I just don't think, you know because right now you're saying 2017 to 20 some cents.
AGENT05:36pm
Mhm
HOMEOWNER05:36pm
is there and then I, I think you mentioned that it's not gonna go up.
AGENT05:36pm
Correct. It gets
HOMEOWNER05:36pm
after
AGENT05:36pm
locked like that, but it depends on the size of the system. So like, if she were to get a smaller system, right, because it depends on how much she's using for the entire year. Um,
HOMEOWNER05:36pm
right
AGENT05:36pm
then she can get locked in at a lower price per kilowatt, right? Because now that system's not uh bigger, she's using way less energy and so like, it, it really all depends on the size of the system. It's hard to give numbers out when I'm not looking at the bill and seeing exactly how much she's currently using. But that's why I say it's, it's at least worth having the consultation to see if it, she can definitely see the savings from that point. You know, just to, just to have a peace of mind as well, especially with these rate increases. I mean, you're well aware of them as well. We talked about it yesterday.
HOMEOWNER05:36pm
Yeah, I just, I'm not, I'm not too keen on the 25 year.
AGENT05:36pm
Mhm.
HOMEOWNER05:36pm
I guess lease or or term maybe not a lease but the term.
AGENT05:37pm
OK. I mean, there are other options for homeowners. I know there's a new one rolling out that keeps you locked in, like locked in and fixed without the bill ever going up. Uh, their newer programs rolling out. We're actually learning about them. We actually learned about them this week, so we're advising homeowners of them this following week. If that's something you wanna look into as well. Our energy consultant can actually talk to you guys about that because from what we're hearing, these programs are gonna be a lot better for the homeowners because it acts almost as like a, like uh owning the system as soon as that 5 years is up, but it that price would always stay fixed for that duration. Like it would all like at that point. Does that make
HOMEOWNER05:37pm
and
AGENT05:37pm
a little
HOMEOWNER05:37pm
that
AGENT05:37pm
sense?
HOMEOWNER05:37pm
yeah, and then during, OK, just going back to the, during the 25 year
AGENT05:37pm
Mhm.
HOMEOWNER05:37pm
term. if let's say the uh you know, the, the, I don't know the name of it, but the, the
AGENT05:37pm
Mhm
HOMEOWNER05:37pm
piece that converts the power or however I,
AGENT05:37pm
Oh, the inverters
HOMEOWNER05:37pm
uh. yeah, if that goes out then we end up using the Southern California's Edison until it gets repaired, right?
AGENT05:38pm
Correct, yeah, so it,
HOMEOWNER05:38pm
Right
AGENT05:38pm
well, the inverters, they're each for each panel, right? So if one inverter goes out, that doesn't
HOMEOWNER05:38pm
OK, no,
AGENT05:38pm
mean
HOMEOWNER05:38pm
no,
AGENT05:38pm
your
HOMEOWNER05:38pm
then
AGENT05:38pm
whole
HOMEOWNER05:38pm
it's
AGENT05:38pm
system
HOMEOWNER05:38pm
not the
AGENT05:38pm
goes
HOMEOWNER05:38pm
inverter
AGENT05:38pm
up,
HOMEOWNER05:38pm
I'm
AGENT05:38pm
yes.
HOMEOWNER05:38pm
talking about. It's
AGENT05:38pm
OK
HOMEOWNER05:38pm
the box that sits
AGENT05:38pm
Main
HOMEOWNER05:38pm
on
AGENT05:38pm
panel
HOMEOWNER05:38pm
the side
AGENT05:38pm
unit
HOMEOWNER05:38pm
of the house. The what
AGENT05:38pm
Main panel unit
HOMEOWNER05:38pm
Maybe, yeah
AGENT05:38pm
Yeah, that,
HOMEOWNER05:38pm
Uh,
AGENT05:38pm
that's the one that controls
HOMEOWNER05:38pm
if
AGENT05:38pm
the, or that's the one that brings in all that energy. So you're saying if your
HOMEOWNER05:38pm
yeah,
AGENT05:38pm
main
HOMEOWNER05:38pm
so if that goes
AGENT05:38pm
were
HOMEOWNER05:38pm
out,
AGENT05:38pm
to go up.
HOMEOWNER05:38pm
right, so if that goes out then we end up until it gets repaired, we end up having to um use Southern California's or Edison's power
AGENT05:38pm
Mhm
HOMEOWNER05:38pm
until it gets repaired, right?
AGENT05:38pm
Correct. Well, what I can tell you is if your main panel unit were to go out, not even California Edison can bring you power to your home cause your main power unit, right, is what helps turn on everything on your property. So if that were
HOMEOWNER05:38pm
No,
AGENT05:38pm
to go
HOMEOWNER05:38pm
I,
AGENT05:38pm
out,
HOMEOWNER05:38pm
OK,
AGENT05:38pm
yeah, that, yeah.
HOMEOWNER05:38pm
it's then it's not that uh it's,
AGENT05:38pm
OK.
HOMEOWNER05:38pm
I don't know the name of it, but it's
AGENT05:38pm
It's,
HOMEOWNER05:39pm
and
AGENT05:39pm
it's
HOMEOWNER05:39pm
it
AGENT05:39pm
probably,
HOMEOWNER05:39pm
could be different cause
AGENT05:39pm
yeah, it's probably the system itself you're talking like if the solar system were to go out, correct?
HOMEOWNER05:39pm
yes,
AGENT05:39pm
Mhm
HOMEOWNER05:39pm
yeah, the, the panel that controls us that, again, I don't know the if it's what it's called, but at least in my house, I have to, like we're at some time and I don't know if having a battery changes things, but the so, so what happened with me is the solar panel, so that went out on me once.
AGENT05:39pm
OK
HOMEOWNER05:39pm
um, and then, well, I have, I went to Tesla, so they, they went ahead and replaced it, but during the time that I was waiting for it to get replaced. pretty much Edison was providing all the power to me instead of solar. during the day
AGENT05:39pm
Correct,
HOMEOWNER05:39pm
Uh
AGENT05:39pm
yes, and yes.
HOMEOWNER05:39pm
Now, so if that part goes out, then we're gonna for, for this system. what do you guys how fast can you guys get to replace that?
AGENT05:39pm
Yeah, especially if it's something serious as you have no power from that system. We're out the next day. Uh, I can assure you that because there has been,
HOMEOWNER05:39pm
uh
AGENT05:39pm
you know, some homeowners that reach out to us saying, hey,
HOMEOWNER05:40pm
uh.
AGENT05:40pm
uh, a panel or two of mine are out.
HOMEOWNER05:40pm
out
AGENT05:40pm
We're out the next day because we're acting as the new energy provider, essentially, right? Since that system's on top of your house and you're getting energy from that. We would need to respond to that right away. So we, we're out pretty much next day if anything the following day after that.
HOMEOWNER05:40pm
and then you guys are mon or maybe
AGENT05:40pm
Hm.
HOMEOWNER05:40pm
not you but whoever we end up doing the contract with is it are they monitoring the system or do we as the owners we have to call you guys.
AGENT05:40pm
Mhm
HOMEOWNER05:40pm
call
AGENT05:40pm
Yeah
HOMEOWNER05:40pm
them to have, you know, to report the issue.
AGENT05:40pm
Yeah, really good question. So, it does come with a monitoring app. So it's an application where you can check on a daily basis. So if you see something that is a little wrong with the system where you see that a panel's not pulling in energy, you would need to notify us right away so we can go out there and do that. Now, if we notice that the whole entire system's not working and there's nothing being reported, then that's when we'll probably, we'll reach out to you and be like, hey, um, is everything OK with your system? Have you got a checking bill or anything like that? But if it's something in regards to like, oh, you know, uh one of my paddles are a little bit off in production. Then, of course, that would be something the homeowner would need to check on their mobile app.
HOMEOWNER05:41pm
OK
AGENT05:41pm
Mhm
HOMEOWNER05:41pm
I guess whenever those other plans come around, maybe you got you can reach out to me to see if those uh and then I guess I didn't really catch exactly what the new plans. It's just, yeah, I'm just not keen and that's why we didn't lease back then. It's just I don't care to be in a long term contract.
AGENT05:41pm
Gotcha.
HOMEOWNER05:41pm
and
AGENT05:41pm
Mhm. No,
HOMEOWNER05:41pm
because we
AGENT05:41pm
yeah, there
HOMEOWNER05:41pm
never know if we decide to needed to sell, that's gonna make things a bit harder to sell. um I, I'm sure again I don't know if it's how much
AGENT05:41pm
I
HOMEOWNER05:41pm
different it sounds like at least. I know it's a little bit different than a lease, but it's still, um, I don't, you know, if we decide to sell the buyer. is going to have to, I don't, does it automatically go to the buyer to the new
AGENT05:42pm
Mhm
HOMEOWNER05:42pm
buyer, or
AGENT05:42pm
Correct.
HOMEOWNER05:42pm
do they have
AGENT05:42pm
Automatically
HOMEOWNER05:42pm
to get, have so there's no like credit or anything. that needs to be checked
AGENT05:42pm
mm mm. Yeah, nothing like that with these newer programs with the power purchase agreements. They're not like the programs from the past. I know there was horror stories in the past where homeowners need to qualify not only for the home, but now for the solar, and they have to run their credit twice. It's nothing in regards to that with the power purchase agreement, you're, the, the savings that your mother is seeing, she can easily pass that on to the next homeowner and now the homeowner, it's kind of like calling into California to, you know how if you buy a new property, you need to call and be like, hey, I'm
HOMEOWNER05:42pm
Yeah.
AGENT05:42pm
the new homeowner, uh, here's my information. Uh, I'll, I'll be, uh, one making the payments now. Same exact
HOMEOWNER05:42pm
Now
AGENT05:42pm
thing with
HOMEOWNER05:42pm
what
AGENT05:42pm
the solar.
HOMEOWNER05:42pm
yeah, now what if we decide to or we wanna move it to one of our other properties.
AGENT05:42pm
Mm. Gotcha. That's a really good question. I actually don't get asked that a lot, but I'm glad that you did. So if you would want to move the solar, that home is tailored or that solar is tailored for that home, right? Because each home and their energy usage is different. So if you were to like own the system, by all means, you can take it down and take it with you. But we really don't recommend that for homeowners, because right, if you were to take that to a new property. It's not gonna compare to the same energy usage you had on the other property, right? Cause it depends on how big the home was, uh, right, the energy appliances that were in there for more energy efficient or not. So we always recommend homeowners if they were to get solar, if you wanted to move it, the only way you could is if you were to like purchase your cash or finance, but if it's part of a power purchase agreement, then of course it would stay on that property and that new homeowner just takes over it.
HOMEOWNER05:43pm
OK
AGENT05:43pm
Mhm.
HOMEOWNER05:43pm
And then I guess another question is what if we later on we end up needing or we end up using I um I I guess example is I move in with my family over to this house.
AGENT05:44pm
Yeah, you,
HOMEOWNER05:44pm
and
AGENT05:44pm
you use more energy.
HOMEOWNER05:44pm
now we're using more electricity.
AGENT05:44pm
Mhm. Yeah, really good question. Well, that's something
HOMEOWNER05:44pm
and we
AGENT05:44pm
you
HOMEOWNER05:44pm
upgrade later?
AGENT05:44pm
yeah, I mean, that's definitely something that's in the, in the works for homeowners. So if they have existing systems, let's just say for instance if you get an electric vehicle or you do plan on adding a pool. We can definitely add to that system now, but I always like to recommend homeowners if you are looking into solar and if you any future plans of either adding to the property, getting an electric vehicle, maybe adding a jacuzzi or pool, something that draws a lot of power. You want to be pretty transparent with the energy consultant because what they can do is they can add future consumption in for you. So when you do make that switch, you won't get hit the second go from California Edison.
HOMEOWNER05:44pm
Yeah
AGENT05:44pm
Yeah, but
HOMEOWNER05:44pm
right
AGENT05:44pm
if, let's just say for instance, something were to come up that, oh, a family member needs to move in, it's an emergency and you didn't see it coming, then of course we can add to that system as well.
HOMEOWNER05:45pm
yeah, and those other plans that you were mentioning,
AGENT05:45pm
Mhm.
HOMEOWNER05:45pm
is that something that's coming out soon or it's already
AGENT05:45pm
Yeah,
HOMEOWNER05:45pm
out or?
AGENT05:45pm
no, it's already out. Uh, we're just, uh, uh implementing it for homeowners this upcoming week so that's something that my energy consultant can actually talk to you guys about as well. Um, if you have some availability, uh, I know they will be in the area in the later part of the week, uh, for you guys. So if you have
HOMEOWNER05:45pm
Yeah,
AGENT05:45pm
some
HOMEOWNER05:45pm
I
AGENT05:45pm
time,
HOMEOWNER05:45pm
just, I
AGENT05:45pm
mhm.
HOMEOWNER05:45pm
honestly don't care to talk to someone in person. I prefer to do my research and then come up with questions and then get answered because the thing with in person it's
AGENT05:45pm
mhm
HOMEOWNER05:45pm
again I've, I've, I've been through this. They're really pushing on getting and getting in, getting in, uh, it, it just I'd rather not. I'd rather
AGENT05:45pm
Sure
HOMEOWNER05:45pm
just if you guys have a a package or something, you know,
AGENT05:45pm
Mhm
HOMEOWNER05:45pm
like you did give me the link. I kind of did look into it uh yesterday. and uh kind of just seeing what the difference is between the, the a lease and this one, but
AGENT05:46pm
Yeah,
HOMEOWNER05:46pm
um.
AGENT05:46pm
I mean, if you like as well, we don't necessarily have to meet in person. If you wanna do like let's just say a Zoom call to where they can go over all that with you and answer any other additional questions and any any other links to you. They can do that as well. That's, that's not an issue. The only reason why, of course, we would want to do the in-person consultation it's because they do check the main panel unit and take some exterior photos of the roof just to make sure that the property is good to go. But if a Zoom consultation works for you, we can definitely do that as well to where they can just sit there, answer any questions you may have, and then, you know, provide to you the information that you need.
HOMEOWNER05:46pm
OK, and then the, I guess to get the actual amount. or in the the I guess the per kilowatt hour
AGENT05:46pm
Mhm.
HOMEOWNER05:46pm
price. You guys would have to know exactly what size of uh system we're gonna
AGENT05:46pm
Correct, yes.
HOMEOWNER05:46pm
be getting.
AGENT05:46pm
So what we'll need is just page 3 of your mother's utility bill. That shows a bar graph, that bar graph shows her annual usage for the entire year, right? So her high months, her low months, everything in between, and what we do is we calculate that to see how much energy she uses, and then based on how much energy she uses, that would be the correct system size that we give her. So that's why, you know, if you want to do that Zoom consultation as well, they can go over all that with you and show you the breakdown on how it works.
HOMEOWNER05:47pm
OK, and then you, you said that you guys offer a purchase.
AGENT05:47pm
Correct. Yes, there's a
HOMEOWNER05:47pm
OK
AGENT05:47pm
finance options as well as cash options. So if either one works for you guys in that regard, they literally break down each program and see which one works best for, you know, in
HOMEOWNER05:47pm
now
AGENT05:47pm
your mother's
HOMEOWNER05:47pm
is there,
AGENT05:47pm
situation.
HOMEOWNER05:47pm
do you know, is there a price difference of cash or finance?
AGENT05:47pm
Um, no,
HOMEOWNER05:47pm
uh
AGENT05:47pm
not that I know of. I know with finance, it's traditionally like, you know, financing a vehicle, so there might be um uh an interest on it in regards to the cash, it might be
HOMEOWNER05:47pm
well,
AGENT05:47pm
a little
HOMEOWNER05:47pm
yeah,
AGENT05:47pm
bit cheaper,
HOMEOWNER05:47pm
yeah, yeah,
AGENT05:47pm
but
HOMEOWNER05:47pm
for sure,
AGENT05:47pm
yeah.
HOMEOWNER05:47pm
yeah, for sure with the loan. I'm just looking
AGENT05:47pm
yeah
HOMEOWNER05:47pm
at like I guess out the door price type of thing.
AGENT05:48pm
Oh
HOMEOWNER05:48pm
um
AGENT05:48pm
no, out the door traditionally, it's the same exact thing as the cash option. It's just, of course, if you were to finance it, then it has that interest on it.
HOMEOWNER05:48pm
OK, yeah, because I think again, I, I, I don't, I don't really care for that long term
AGENT05:48pm
Mhm.
HOMEOWNER05:48pm
contract. So,
AGENT05:48pm
OK. Yeah,
HOMEOWNER05:48pm
if
AGENT05:48pm
I
HOMEOWNER05:48pm
you
AGENT05:48pm
mean, that's
HOMEOWNER05:48pm
wanna,
AGENT05:48pm
definitely
HOMEOWNER05:48pm
yeah,
AGENT05:48pm
something
HOMEOWNER05:48pm
we can, we can set something up for maybe a a Zoom call just to kinda what is well I guess, uh, yeah, I can provide like the, the, the annual cost and how much it would be
AGENT05:48pm
Mhm
HOMEOWNER05:48pm
as a for a purchase.
AGENT05:48pm
Of course, yeah, I mean, we could definitely do something like that. The only thing we would need prior to the Zoom consultation, it would actually be your mother's energy bill. So if you have that, we would need page one and page 3 of her latest utility bill because that would give us a better indication of what size system she needs and then that's what our energy consultant can actually go over the different options for you.
HOMEOWNER05:48pm
OK, yeah, I can provide that page one, oops, let me get my notes here. page one and page 3.
AGENT05:49pm
Mhm
HOMEOWNER05:49pm
OK, yeah, I can provide that and then yeah, I, I can also take a picture of her, of her panel.
AGENT05:49pm
Perfect. Yeah, that would work out great. And then uh what I can do for you is I can actually set that up for you tentatively if next week works best for you, like on the either a Wednesday or a Thursday in the afternoons or mornings. We do have that time slot available so I can send that Zoom link
HOMEOWNER05:49pm
that
AGENT05:49pm
over and you can meet with the consultant.
HOMEOWNER05:49pm
OK, yeah, and then I know, I know the roof is fairly I guess new because it was, she had it done. 2020,
AGENT05:49pm
Oh, OK.
HOMEOWNER05:49pm
a few years ago, so it's not, so
AGENT05:49pm
Gotcha.
HOMEOWNER05:49pm
I don't have any issues with the roof. uh, as in like, you know, um. yeah, it should be fairly new so. we're good with that
AGENT05:49pm
Perfect. Yeah, as long as you're able to send uh page 1, page 3, and the picture of that main panel unit. I can definitely go ahead and set up that Zoom call and then we can go ahead and uh uh help you out with either the cash option, finance, or, or the power purchase agreement, whichever one you wanna look into, whichever one makes more sense, they can break that all down for you.
HOMEOWNER05:50pm
Yeah, OK, and then,
AGENT05:50pm
Mhm.
HOMEOWNER05:50pm
uh, yeah, so just do you want me to text you that information?
AGENT05:50pm
Uh, yes, yeah,
HOMEOWNER05:50pm
or
AGENT05:50pm
yeah, you can actually send it to this number here, the number I sent you the link to, uh, you can send me all
HOMEOWNER05:50pm
yeah
AGENT05:50pm
that and then what I can do in the meantime, I can tentatively set this for you. Would next week like around Wednesday or Thursday be good for you?
HOMEOWNER05:50pm
yeah, I think well let me, the one that should be uh good for me. Let me see. Well, no, actually my wife has a account I don't have that.
AGENT05:50pm
Mhm
HOMEOWNER05:50pm
so I think Wednesday should be fine.
AGENT05:50pm
Gotcha. And then does the morning or afternoon work better for you, Mr. Garcia?
HOMEOWNER05:50pm
because he probably just I guess can we do like uh more of an evening call?
AGENT05:50pm
Evening? Yeah, of course. So like uh around this time
HOMEOWNER05:50pm
OK
AGENT05:50pm
good, like 5:30, 6.
HOMEOWNER05:51pm
Uh, well, I normally today actually I got off a little bit early. I'm usually I should be available between 6:30, I guess maybe we can do 7.
AGENT05:51pm
Yeah, 7 is perfect because 7's the last uh time slot we do have for that day. So I can do 7.
HOMEOWNER05:51pm
OK.
AGENT05:51pm
So I'll tentatively
HOMEOWNER05:51pm
yeah
AGENT05:51pm
set it for you for Wednesday at 7. Once you send me page 1, page 3, and that main panel unit, I can go ahead and call and confirm to make sure it's all set up.
HOMEOWNER05:51pm
uh
AGENT05:51pm
Uh, but yeah, other than that, I, I can, uh, send you a text message just letting you know you're technically set for Wednesday at 7, and once we receive that, you'll be all set, OK?
HOMEOWNER05:51pm
OK, we can do that. All right, thanks.
AGENT05:51pm
Awesome. Sounds good, Mr. Garcia. Well, it was a pleasure speaking with you again. I'm, I'm happy I'm able to answer all your questions and then the consultant, of course, will be with you, but once you send all that over, we can go ahead and uh confirm for Wednesday at 7.
HOMEOWNER05:51pm
Yeah, all right, thanks
AGENT05:51pm
Sounds good. You have a great, uh, day, Mr. Garcia and enjoy your weekend.
HOMEOWNER05:51pm
All right you too thanks
AGENT05:51pm
Mhm.
HOMEOWNER05:51pm
bye
AGENT05:51pm
Bye-bye.
RecordingREc8b72fc102f10a4b15011696a6f079c3 ↗
CHAMBERS WEIKEL
BOOKEDHARD
#20804Jun 26 401 exchangesobjection at 04:39 pm
Listen forDismissive and a little combative — he's been fielding these calls and says so. 401 turns.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER04:39pm
But uh, yeah, I've had this house paid off for years. I
AGENT04:39pm
OK.
HOMEOWNER04:39pm
keep telling people, it's like, like, well if you need work that bad, I said, well, I really don't need it. I just like to keep my body
AGENT04:40pm
Yeah,
HOMEOWNER04:40pm
exercising
AGENT04:40pm
busy
HOMEOWNER04:40pm
in my brain.
AGENT04:40pm
Mhm
HOMEOWNER04:40pm
But uh yeah, I mean, I don't, I, I don't have any bills, credit cards, anything. I don't let it. I've got credit cards, but they're all paid off monthly.
AGENT04:40pm
Oh
HOMEOWNER04:40pm
I don't, uh,
AGENT04:40pm
gotcha.
HOMEOWNER04:40pm
I
AGENT04:40pm
So
HOMEOWNER04:40pm
don't
AGENT04:40pm
I'm
HOMEOWNER04:40pm
know
AGENT04:40pm
guessing
HOMEOWNER04:40pm
anything.
AGENT04:40pm
uh yeah, I was just gonna say, I'm guessing you got a good standing credit score then like you're above that 660 range.
HOMEOWNER04:40pm
Oh yeah, I got a good credit score and I've got the quite a bit of money packed into my uh retirement funds, of course, at my age now, I'm forced to take uh $42,000 a year on them.
···
HOMEOWNER04:28pm
Uh
AGENT04:28pm
Hey, Chambers
HOMEOWNER04:28pm
yes
AGENT04:28pm
Hey, Chambers. My name is Josh. Uh, I'm reaching out. I believe you just spoke with someone on my team regarding the new energy program. How are you doing today?
HOMEOWNER04:29pm
Uh, during the, not as good as you can anymore.
AGENT04:29pm
There you go, right? Yeah, it's always, it's so good you can do throughout the day. OK, I just wanted to, of course, give you a call, see if you got that notice in the mail. It was regarding the recent billing structure changes. Did you see that by any chance?
HOMEOWNER04:29pm
Uh, there was something I saw uh to do about changing the uh to uh what you might call it. One of the
AGENT04:29pm
Mhm
HOMEOWNER04:29pm
other uh generators or whatever
AGENT04:29pm
Oh, OK.
HOMEOWNER04:29pm
it is.
AGENT04:29pm
One of the other energy companies?
HOMEOWNER04:29pm
Yeah.
AGENT04:29pm
Gotcha. Well, no problem at all. I mean, that's exactly why I was giving you a call. So essentially
HOMEOWNER04:29pm
see.
AGENT04:29pm
what's happening is energy companies, they are raising
HOMEOWNER04:29pm
like
AGENT04:29pm
their rates by 15%,
HOMEOWNER04:29pm
yeah now
AGENT04:29pm
and of course that's just to
HOMEOWNER04:29pm
going to
AGENT04:29pm
maintain
HOMEOWNER04:29pm
do it, I
AGENT04:29pm
their
HOMEOWNER04:29pm
said just
AGENT04:29pm
electricity
HOMEOWNER04:29pm
have
AGENT04:29pm
grid. So
HOMEOWNER04:29pm
the
AGENT04:29pm
what
HOMEOWNER04:29pm
end of January
AGENT04:29pm
that just means for you, it means your
HOMEOWNER04:29pm
in
AGENT04:29pm
energy bill will be going up. Uh, are you currently paying above that $60 right now?
HOMEOWNER04:30pm
$60 a day?
AGENT04:30pm
Uh, oh, no, per month, Cambridge,
HOMEOWNER04:30pm
Oh my
AGENT04:30pm
yeah,
HOMEOWNER04:30pm
God.
AGENT04:30pm
yeah, not a day. If it's a day, your bill will be really, really high.
HOMEOWNER04:30pm
Well, I can tell you, uh, through the wintertime, uh,
AGENT04:30pm
Mhm
HOMEOWNER04:30pm
yeah, you're 1,001,300, 1400 a month.
AGENT04:30pm
Wow, OK, so you definitely
HOMEOWNER04:30pm
I
AGENT04:30pm
consume
HOMEOWNER04:30pm
have,
AGENT04:30pm
a lot of
HOMEOWNER04:30pm
have
AGENT04:30pm
energy
HOMEOWNER04:30pm
two,
AGENT04:30pm
then.
HOMEOWNER04:30pm
I've got 2 heat pumps. I, I got a
AGENT04:30pm
Mm
HOMEOWNER04:30pm
huge houses.
AGENT04:30pm
Gotcha.
HOMEOWNER04:30pm
and
AGENT04:30pm
OK, that makes
HOMEOWNER04:30pm
got
AGENT04:30pm
a
HOMEOWNER04:30pm
2
AGENT04:30pm
lot of
HOMEOWNER04:30pm
heat
AGENT04:30pm
sense
HOMEOWNER04:30pm
pumps and when Duane light came out and said, oh, if you go 100% electric, you, you, you get all these big discounts and oh yeah, my power bill in the wintertime then was, uh, I still had an oil furnace so I changed everything out to electric.
AGENT04:30pm
Oh, yeah, OK. That'll
HOMEOWNER04:30pm
you
AGENT04:30pm
definitely
HOMEOWNER04:30pm
know, but,
AGENT04:30pm
do it.
HOMEOWNER04:30pm
well, my bills went down, uh, you know, drastically, it was $200 and some dollars in the wintertime. And then all of a sudden it's like, oh we can't do that anymore and that then they went through the roof again.
AGENT04:31pm
Yeah, so that, that's the unfortunate thing, right? these energy companies, they realize they're unable to do things like that, so they have to keep up with the demand of the energy that homeowners are using. So
HOMEOWNER04:31pm
Oh
AGENT04:31pm
the reason,
HOMEOWNER04:31pm
yeah
AGENT04:31pm
yeah, I it's unfortunate, so that's why everyone's bills are skyrocketing, but that's the exact reason why we're calling. What we're doing right now, Chambers, is we're just helping homeowners get approved for this new government endorsed program. It helps you get solar installed with no money out of your pocket, and it also reduces your electricity
HOMEOWNER04:31pm
we have
AGENT04:31pm
bill by up to 40%.
HOMEOWNER04:31pm
after. So for
AGENT04:31pm
Uh, if you're able to qualify, so
HOMEOWNER04:31pm
Uh,
AGENT04:31pm
does that
HOMEOWNER04:31pm
I've, I've had some, uh, associates of mine that uh put in a ton of
AGENT04:31pm
Mhm.
HOMEOWNER04:31pm
uh the, the, and they, they came back to me and says, you told me that was stupid for me to do, and I'm really, what I'm paying right now
AGENT04:31pm
Mhm
HOMEOWNER04:31pm
and I spent that $200,000 putting all that stuff in
AGENT04:31pm
Oh wow, they
HOMEOWNER04:31pm
and
AGENT04:31pm
spent a lot
HOMEOWNER04:31pm
and oh he did because he put all, you know, everything in just like everybody kept telling them.
AGENT04:32pm
Mhm
HOMEOWNER04:32pm
but what they, what the people don't know, I'm an engineer. I, I was also in the Air Force and I know that the,
AGENT04:32pm
Oh nice
HOMEOWNER04:32pm
there's a, there's an air base that in Ohio, not too
AGENT04:32pm
Mhm.
HOMEOWNER04:32pm
far from me. And uh that thing used to be they blackened it on uh, if you had a map that it was black and they, they didn't want anybody to know it was there.
AGENT04:32pm
Yeah
HOMEOWNER04:32pm
but uh they, uh, the reason that they used that for all their uh jets and everything. This is way back when. is because it had the least amount of sunshine. 24 hours a day and uh 365 days a year, least amount of sunshine for uh flights going over top because it's usually cloudy. And we have, we have the same thing in the part of Pennsylvania. I'm in the eastern part up by the, the ocean. It's a different animal, but around here, you don't get enough sunlight in there cause the buddy that uh spent over $200,000.
AGENT04:33pm
Mm
HOMEOWNER04:33pm
putting a bunch of it in up north of here, he says, he came back to me, he says, I really have to give you my apology for telling me what to do and I didn't want to take that, and he says, I should listen to you.
AGENT04:33pm
Mhm. Yeah, no, and, and that's expensive for what your, your friend did up north a little bit at $200,000 is not a small system by whatsoever, but. the reason why homeowners are excited or at least with these new programs is because they no longer need to come out of pocket for these systems, so no loans involved, no down payments, there's nothing in regards to the installation cost,
HOMEOWNER04:33pm
that
AGENT04:33pm
as well as no lien on the property chamber,
HOMEOWNER04:33pm
of the country to
AGENT04:33pm
so
HOMEOWNER04:33pm
win a
AGENT04:33pm
it's
HOMEOWNER04:33pm
m ble
AGENT04:33pm
well now they're just
HOMEOWNER04:33pm
for
AGENT04:33pm
designed to of course eliminate
HOMEOWNER04:33pm
uh
AGENT04:33pm
that current bill you're paying with Duquesne Light Company
HOMEOWNER04:33pm
2
AGENT04:33pm
and help you just switch
HOMEOWNER04:33pm
1
AGENT04:33pm
into
HOMEOWNER04:33pm
Yeah.
AGENT04:33pm
a cheaper bill. It's a matter of if your property is able to qualify.
HOMEOWNER04:33pm
found
AGENT04:33pm
I know you mentioned something along the lines of sunlight hours, which is something that we do calculate
HOMEOWNER04:34pm
original.
AGENT04:34pm
for you, just to make sure
HOMEOWNER04:34pm
pinch
AGENT04:34pm
that you are getting the appropriate
HOMEOWNER04:34pm
the
AGENT04:34pm
amount, because if you're not, then of
HOMEOWNER04:34pm
out of the.
AGENT04:34pm
course, getting solar wouldn't even make
HOMEOWNER04:34pm
I
AGENT04:34pm
sense for you
HOMEOWNER04:34pm
the.
AGENT04:34pm
at that point, right?
HOMEOWNER04:34pm
Right
AGENT04:34pm
Mhm. Yeah, so that's why I was just reaching out to you, these programs, they are new and completely different. It's just a matter of if you're able to qualify, so I, I just need to ask you a few questions, Chambers, just to see if you would be a good fit for the program, and if you are, then of course we can help you out. Uh, would you have some time to see if you're able to, you know, take advantage of this program.
HOMEOWNER04:34pm
Yeah, if I saw do everything that was in there and how it goes together. I'm a, a detail nut because I, I'm a long time
AGENT04:34pm
Mhm.
HOMEOWNER04:34pm
engineer, so
AGENT04:34pm
Yeah,
HOMEOWNER04:34pm
the license
AGENT04:34pm
of course
HOMEOWNER04:34pm
per licensed professional engineer.
AGENT04:34pm
Of course, and I completely understand. You just wanna make sure you're getting the cream of the crop when it comes down to the type of system you're getting and everything like that, which is what they do during the consultation as well. So not only did they show you how much you can save, if first and foremost break everything down for you, answer any questions you may have. And then at the end, that's when they're able to see if your property is a good fit for the program. I just, just a quick question for you though, for the property, do you have any like big trees or tall buildings that provide shade on your roof.
HOMEOWNER04:35pm
Uh, I have big trees around me. I, I, I live in, on, I have 2020 acres of property I live on.
AGENT04:35pm
Oh, OK. Nice.
HOMEOWNER04:35pm
I,
AGENT04:35pm
Awesome.
HOMEOWNER04:35pm
I bought this, I bought this, uh, oh, I was in the Air Force at the time back in, uh,
AGENT04:35pm
Awesome
HOMEOWNER04:35pm
uh, like 19, 1971 or 1972.
AGENT04:35pm
Mhm
HOMEOWNER04:35pm
And uh yeah, I paid $100 an acre for it back then, but it's, it's
AGENT04:35pm
Oh,
HOMEOWNER04:35pm
worth a hell of
AGENT04:35pm
awesome
HOMEOWNER04:35pm
a lot more than that now.
AGENT04:35pm
Oh yeah, way more than that. You,
HOMEOWNER04:35pm
Then
AGENT04:35pm
you
HOMEOWNER04:35pm
when,
AGENT04:35pm
should.
HOMEOWNER04:35pm
then when I built the house, the house is uh, two stories, it's big. I do have a large wine cellar in the basement though.
AGENT04:35pm
Oh, nice. Awesome then. I mean, it definitely sounds like, you know, you know what you're doing in regards to the property. So that shouldn't be an issue there. I
HOMEOWNER04:35pm
But
AGENT04:35pm
mean, you
HOMEOWNER04:35pm
uh yeah,
AGENT04:35pm
do have,
HOMEOWNER04:35pm
the
AGENT04:35pm
mhm.
HOMEOWNER04:35pm
trees, I got the trees back and my house sits with the back side of the house's southern uh, matter of fact,
AGENT04:36pm
Perfect.
HOMEOWNER04:36pm
if you said a transit up in the middle of my house right now. It's exactly the front part of the house for me you drive up to it is looking at the north and one's uh to the east and west and then the, the back of my house with all the windows in it is
AGENT04:36pm
Mhm.
HOMEOWNER04:36pm
the uh stuff view because that gets the most sunlight.
AGENT04:36pm
Awesome. Yeah, self facing homes are typically the ones that get the most sunlight and you know, just from my experience, they definitely are. So, that definitely sounds like you got a, you know, good thing there. And then for the roof itself, any leaks, damages, you're aware of anything like that?
HOMEOWNER04:36pm
The roof, uh, just had a brand new roof put on here in February.
AGENT04:36pm
Oh, nice. Pretty much you're good to go then. That shouldn't be an issue. And then,
HOMEOWNER04:36pm
Yeah, yeah,
AGENT04:36pm
uh,
HOMEOWNER04:36pm
it was
AGENT04:36pm
anyone
HOMEOWNER04:36pm
expensive
AGENT04:36pm
else
HOMEOWNER04:36pm
because it's
AGENT04:36pm
uh-huh.
HOMEOWNER04:36pm
a big roof with the offsets
AGENT04:36pm
Oh yeah
HOMEOWNER04:36pm
on it and everything, yeah.
AGENT04:36pm
Oh, yeah, Ruts or, uh, roofs are crazy nowadays how expensive they could be, you know, so I definitely know that when it comes down to roof and the replacing
HOMEOWNER04:36pm
yep
AGENT04:36pm
of them, uh, in regards to the property itself though when you did purchase it, is anyone else on Title with you like a spouse, family member, anyone along those lines or just yourself?
HOMEOWNER04:37pm
Uh, just me now.
AGENT04:37pm
Just
HOMEOWNER04:37pm
I
AGENT04:37pm
you.
HOMEOWNER04:37pm
mean it's
AGENT04:37pm
Mhm
HOMEOWNER04:37pm
my wife passed away now 4 years ago.
AGENT04:37pm
Oh man, I'm sorry to hear that.
HOMEOWNER04:37pm
I had to shut my business down taking care of her for almost a year and uh
AGENT04:37pm
Yeah
HOMEOWNER04:37pm
trying to get your business back up when you're 70 something years old. It's like, well, at your age, it's like, come on now, I'm a damn good engineer.
AGENT04:37pm
Yeah,
HOMEOWNER04:37pm
Then I,
AGENT04:37pm
that
HOMEOWNER04:37pm
I used to do expert witness work and uh the state of Oklahoma has now, uh, banished me from doing any expert with, with, with this work done in the state of Oklahoma.
AGENT04:37pm
Oh,
HOMEOWNER04:37pm
cause
AGENT04:37pm
why is
HOMEOWNER04:37pm
did know that because the most of the ones I did were uh fatalities and construction zones.
AGENT04:37pm
Mm, OK
HOMEOWNER04:37pm
uh, and how you set up the traffic and the tapers and everything, it's, it's a federal document that points this out, and I thought my, I taught my young engineers back when I was doing like things like the Ohio Turnpike went out to 6 lanes.
AGENT04:38pm
Mhm
HOMEOWNER04:38pm
That, that was a 9-year project. Uh, I did all the, all the management on that.
AGENT04:38pm
Oh
HOMEOWNER04:38pm
the,
AGENT04:38pm
wow
HOMEOWNER04:38pm
you know, work, worked on the scheduling the cost of the bids and all that fun stuff.
AGENT04:38pm
Yeah,
HOMEOWNER04:38pm
That was
AGENT04:38pm
I know
HOMEOWNER04:38pm
a that
AGENT04:38pm
that
HOMEOWNER04:38pm
was a good job. They, they love me. They said, oh, we want to keep you, but they don't offer enough money, so,
AGENT04:38pm
Yeah, you're
HOMEOWNER04:38pm
but
AGENT04:38pm
like,
HOMEOWNER04:38pm
uh
AGENT04:38pm
uh, no, I'm OK.
HOMEOWNER04:38pm
but uh yeah, it's um it's a strange world, so, but yeah, I got everything I have here, uh, I got a big six-car garage beside the house also.
AGENT04:38pm
Oh, nice, awesome. Pretty good, I'm pretty sure you got some uh good to go, good classics in there, huh?
HOMEOWNER04:38pm
I used to have a bunch of classic cars. I sold them all. I
AGENT04:38pm
nice
HOMEOWNER04:38pm
did, I did rests,
AGENT04:38pm
That's not on them
HOMEOWNER04:38pm
did res, I did restoration on, I think it was about 12 cars.
AGENT04:38pm
Oh, nice, awesome
HOMEOWNER04:38pm
51 mgTD and that thing was beautiful. I sold it for 18,000.
AGENT04:38pm
Wow,
HOMEOWNER04:38pm
and
AGENT04:38pm
yeah.
HOMEOWNER04:39pm
I had a 75 Jaguar that looked like
AGENT04:39pm
Oh
HOMEOWNER04:39pm
it was brand new.
AGENT04:39pm
That's
HOMEOWNER04:39pm
So
AGENT04:39pm
awesome
HOMEOWNER04:39pm
that, sold that to a guy.
AGENT04:39pm
That's a beautiful
HOMEOWNER04:39pm
with
AGENT04:39pm
car right there, Heritage car right there. I like to
HOMEOWNER04:39pm
00
AGENT04:39pm
say so myself.
HOMEOWNER04:39pm
yeah, that, but I had a whole string of uh foreign cars, Plymouth Dodges, 39,
AGENT04:39pm
Mhm
HOMEOWNER04:39pm
49.
AGENT04:39pm
Wow, yeah, you had the, you had the whole nine yards there.
HOMEOWNER04:39pm
Yeah, it's like, I don't do that anymore.
AGENT04:39pm
Yeah, I
HOMEOWNER04:39pm
That's
AGENT04:39pm
mean,
HOMEOWNER04:39pm
too,
AGENT04:39pm
it, it's
HOMEOWNER04:39pm
that's too much
AGENT04:39pm
definitely
HOMEOWNER04:39pm
work.
AGENT04:39pm
fun. Yeah, it's a lot of work, it's a lot of, I mean, shoot, just keeping up with your daily maintenance on your daily now is a lot of work. You can imagine those that need a lot more attention.
HOMEOWNER04:39pm
Yeah, just mowing grass is always fun, yeah.
AGENT04:39pm
Oh yeah, get on, get on your lawn mower and just go ahead and just mow that grass.
HOMEOWNER04:39pm
But uh, yeah, I've had this house paid off for years. I
AGENT04:39pm
OK.
HOMEOWNER04:39pm
keep telling people, it's like, like, well if you need work that bad, I said, well, I really don't need it. I just like to keep my body
AGENT04:40pm
Yeah,
HOMEOWNER04:40pm
exercising
AGENT04:40pm
busy
HOMEOWNER04:40pm
in my brain.
AGENT04:40pm
Mhm
HOMEOWNER04:40pm
But uh yeah, I mean, I don't, I, I don't have any bills, credit cards, anything. I don't let it. I've got credit cards, but they're all paid off monthly.
AGENT04:40pm
Oh
HOMEOWNER04:40pm
I don't, uh,
AGENT04:40pm
gotcha.
HOMEOWNER04:40pm
I
AGENT04:40pm
So
HOMEOWNER04:40pm
don't
AGENT04:40pm
I'm
HOMEOWNER04:40pm
know
AGENT04:40pm
guessing
HOMEOWNER04:40pm
anything.
AGENT04:40pm
uh yeah, I was just gonna say, I'm guessing you got a good standing credit score then like you're above that 660 range.
HOMEOWNER04:40pm
Oh yeah, I got a good credit score and I've got the quite a bit of money packed into my uh retirement funds, of course, at my age now, I'm forced to take uh $42,000 a year on them.
AGENT04:40pm
Mm,
HOMEOWNER04:40pm
Um.
AGENT04:40pm
OK. Got you, yeah, just to keep them afloat, right?
HOMEOWNER04:40pm
and just because they, they want their taxes.
AGENT04:40pm
Mm, yeah,
HOMEOWNER04:40pm
but
AGENT04:40pm
they do. They always want that.
HOMEOWNER04:40pm
but I've been doing that now for, uh, a number of years, and the value of my retirement accounts. still has a, it's still over a million dollars, so
AGENT04:40pm
Oh, that's
HOMEOWNER04:40pm
it
AGENT04:40pm
perfect
HOMEOWNER04:40pm
doesn't,
AGENT04:40pm
then. Yeah, you're,
HOMEOWNER04:40pm
has
AGENT04:40pm
you're
HOMEOWNER04:40pm
it,
AGENT04:40pm
sitting pretty.
HOMEOWNER04:40pm
I mean, you, I'm taking tons and tons of money. I would take $42,000 a year out that's, that's a lot of money and
AGENT04:41pm
Mhm
HOMEOWNER04:41pm
after 5 years and uh it really hasn't, hasn't affected my, uh,
AGENT04:41pm
Mhm.
HOMEOWNER04:41pm
values. I got me a an accountant. I did that when I started my own business back in 2010. He
AGENT04:41pm
a donkey.
HOMEOWNER04:41pm
is amazing.
AGENT04:41pm
I I was was looking looking at at Yeah, I mean, hey, it sounds like you, you know, you definitely did everything, Chambers.
HOMEOWNER04:41pm
Yeah, I know what I'm doing.
AGENT04:41pm
Yeah I mean, it, it could seem like you could be a good fit for these programs chambers. I mean, like I mentioned, it's nothing coming out of your pocket. It's really just designed to help you save. You know, I don't see why not you would be a good fit for it. The next step, it, it's really simple. It's like having someone come down, break it down to you. Of course, like you said, if you wanna know the in detail stuff on what we use, the type of things that we use, panels and verters, all that good stuff, and that's what their jobs to do is just to break it
HOMEOWNER04:41pm
Yeah.
AGENT04:41pm
all down for you.
HOMEOWNER04:41pm
I, I, and I ask those kind of questions
AGENT04:41pm
Uh,
HOMEOWNER04:41pm
because I'm
AGENT04:41pm
Yeah
HOMEOWNER04:41pm
too detail oriented.
AGENT04:42pm
No, that's good, that's good. I mean, that's why you're an engineer, right? I would hope someone that's an engineer is detailed
HOMEOWNER04:42pm
yep.
AGENT04:42pm
oriented. Yeah
HOMEOWNER04:42pm
I mean, I thought, I taught my young engineers cause there's 22 classes or tests you have to take for the state. There's
AGENT04:42pm
Mhm
HOMEOWNER04:42pm
the EIT, which is an engineering trading. Uh, they gotta take that and pass it, and then you can take the professional engineering licensing exam. but I, I pretty much booked it back when I took it, but
AGENT04:42pm
Gotcha. Yeah, I mean, definitely sounds like you know what you're talking about and you know, you like to know that good detailed information. So, uh if you have some time, I'd love to see if like either Monday or even Tuesday works for you for them to stop by and just see if they're able to help you out because you do pay a really high bill and who doesn't want to pay a cheaper bill if you don't need to come out of pocket for it, right? So, uh, if you have some time, like on Monday or Tuesday, uh, would like a morning or afternoon time work best for you Chambers
HOMEOWNER04:42pm
Monday or Tuesday, uh, do do do. I could do, uh, I get Monday morning or afternoon, doesn't matter to me.
AGENT04:43pm
OK. Uh, I could do Monday at 11 o'clock. Would that be a good time?
HOMEOWNER04:43pm
work. Should
AGENT04:43pm
Should work. Perfect then. I mean,
HOMEOWNER04:43pm
Yeah,
AGENT04:43pm
what I'll do,
HOMEOWNER04:43pm
my, my
AGENT04:43pm
uh-huh.
HOMEOWNER04:43pm
driveway is a 0.5 mile back off of Route 30.
AGENT04:43pm
half a mile back, off a route 30.
HOMEOWNER04:43pm
Yeah, it's a, it's a gravel road. It walks back and there's, there's a couple of houses, other houses that are used by driveway.
AGENT04:43pm
OK, gotcha. So you're like the last house on, on that
HOMEOWNER04:43pm
Yeah, uh,
AGENT04:43pm
uh on that gravel driveway.
HOMEOWNER04:43pm
and I, and I've got to sign up by the other houses with the arrows that point to where the uh house number is.
AGENT04:43pm
Oh, OK,
HOMEOWNER04:43pm
and
AGENT04:43pm
got you then. Perfect. So they shouldn't get lost.
HOMEOWNER04:43pm
it yeah, they shouldn't get lost.
AGENT04:43pm
Awesome then. Murphy then Chambers, well, I can definitely schedule you down there for Monday at 11. Shouldn't be an issue. I, I'll just send you a text message right after this just letting you know you're all set up. And then for that utility bill that you get, do you typically get it online or in the mail?
HOMEOWNER04:43pm
I get them in the mail.
AGENT04:44pm
In the mail? Perfect.
HOMEOWNER04:44pm
Yeah
AGENT04:44pm
Just as long as you have the most recent one or even if you have one that's like a month or two older, that should be fine. They just need that so they can conduct the savings report for you properly and then show you the full breakdown how much you can save, OK?
HOMEOWNER04:44pm
Yeah, I got, uh, yeah, so I get, I got bills laying around. I'll have to make sure I get one out that's so.
AGENT04:44pm
Awesome. Perfect then. Well, definitely sounds like uh you're all set here. I'll go ahead and send you that text message shortly, Chambers. What you could do for me, just give me a like or a thumbs up or just respond back to the message to let me know that you received it. Other than that, I, I, you're all set for this uh Monday at 110 a.m.
HOMEOWNER04:44pm
So if I, I receive your text and I report this guy's an asshole. Is that, is that what you're
AGENT04:44pm
Yeah
HOMEOWNER04:44pm
looking for?
AGENT04:44pm
yeah.
HOMEOWNER04:44pm
OK.
AGENT04:44pm
There you go. You can say that too Yeah, but I'll just send it over to you then. Uh, you should receive it within like 5 to 10 minutes so just keep an eye out and then just as long as you have that bill there, they're able to help you out, chambers.
HOMEOWNER04:44pm
Yup, I can have it ready. Thank you.
AGENT04:44pm
Awesome, perfect, Chambers Lee. You enjoy the rest of your day and your weekend as
HOMEOWNER04:45pm
Yeah.
AGENT04:45pm
well. We look forward to meeting you Monday at 11.
HOMEOWNER04:45pm
Yeah, it's crowded house I live in here too, so.
AGENT04:45pm
Got you, no worries.
HOMEOWNER04:45pm
there's
AGENT04:45pm
All right, you have a good
HOMEOWNER04:45pm
just
AGENT04:45pm
day,
HOMEOWNER04:45pm
me.
AGENT04:45pm
man.
HOMEOWNER04:45pm
All right, bye.
AGENT04:45pm
It was a pleasure speaking with you. You have a good one. Bye-bye.
HOMEOWNER04:45pm
Bye
RecordingREca888438898b319360643cda90f8fcd7 ↗
JASON MULLEN
BOOKEDMEDIUM
#20668Jun 24 76 exchangesobjection at 1:25stage Archived
Listen forAdam doesn't deny it's a sales call. He reframes to what the program actually does.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:57
I all depends on how much I welded.
AGENT1:18
Awesome. OK. Well, the reason we're calling is because right now what it is we're doing is we're helping homeowners in the area. Avoid these rate increases and potentially qualify for these newer government indoor solar programs that are designed to help you to eliminate the current power bill you're paying and just swap it out for a cheaper monthly solar bill as long as you can get approved for it, of course.
HOMEOWNER1:25
So what you're doing is you're trying to sell solar panels.
AGENT1:39
So we're, yeah, we're helping homeowners qualify for these newer solar programs that are designed to do exactly what you're already doing right now. Uh, the only difference is, is you would now be eliminating your current bill with the utility company and just paying for a cheaper monthly solar bill.
HOMEOWNER1:44
And what kind of monthly solar bill is that?
AGENT1:58
Yeah. So instead of you paying right, like your your current utility provider. The monthly solar bill that you're paying would be to the solar company. And it's always anywhere up to 30 to 40% cheaper than what you're paying right now. The, the thing
···
HOMEOWNER01:01pm
Hello
AGENT01:01pm
Hey, Vicky
HOMEOWNER1:39
Yeah
AGENT0:09
How's it going, Chase? My name is
HOMEOWNER0:15
uh
AGENT0:15
uh, I'm calling because I believe you just got off the phone with a team member of mine in regards to the new energy program. How's your day going?
HOMEOWNER0:17
that's going all right.
AGENT0:26
Uh, the reason I'm reaching out is because there's a letter the utility company sent out that they're raising the rates to maintain the power grid. I'm not sure if you got the chance to read about that one yet?
HOMEOWNER01:01pm
I have not, no
AGENT0:37
No worries. So, right, that being said, essentially that's just that you're gonna be seeing an increase on your power bill. Uh, but do you recall how much you paid on the most recent power bill?
HOMEOWNER01:02pm
What's that
AGENT0:47
Uh, do you recall like how much you paid on the most recent electricity bill?
HOMEOWNER0:51
Uh, I think it's right around 75 bucks.
AGENT0:54
OK, got you. And in the summertime, do you ever notice it go up higher than that?
HOMEOWNER0:57
I all depends on how much I welded.
AGENT1:18
Awesome. OK. Well, the reason we're calling is because right now what it is we're doing is we're helping homeowners in the area. Avoid these rate increases and potentially qualify for these newer government indoor solar programs that are designed to help you to eliminate the current power bill you're paying and just swap it out for a cheaper monthly solar bill as long as you can get approved for it, of course.
HOMEOWNER1:25
So what you're doing is you're trying to sell solar panels.
AGENT1:39
So we're, yeah, we're helping homeowners qualify for these newer solar programs that are designed to do exactly what you're already doing right now. Uh, the only difference is, is you would now be eliminating your current bill with the utility company and just paying for a cheaper monthly solar bill.
HOMEOWNER1:44
And what kind of monthly solar bill is that?
AGENT1:58
Yeah. So instead of you paying right, like your your current utility provider. The monthly solar bill that you're paying would be to the solar company. And it's always anywhere up to 30 to 40% cheaper than what you're paying right now. The, the thing
HOMEOWNER1:18
for
AGENT0:09
is,
HOMEOWNER0:09
how
AGENT2:00
oh sorry, go ahead.
HOMEOWNER2:04
for how long? Like the life of the solar panel.
AGENT2:15
So the agreement is in place for 25 years, so you would be locked and fixed at that rate. That way you know exactly how much you're paying, and we can help you avoid those rate increases in the summertime.
HOMEOWNER2:22
So it's a solar panel generates enough power to cover my electricity
AGENT0:15
Uh
HOMEOWNER2:26
and who also gets to kick back you guys then, correct?
AGENT2:36
Uh, so that would be with the uti well, yeah, essentially, yeah, because the solar company would now be the one that you're paying the, the power to. So
HOMEOWNER6:39
But I
AGENT4:15
this
HOMEOWNER2:40
still have to pay you monthly for 25 years.
AGENT2:52
so no, you, you would just be paying uh one monthly bill, right? So you're, you're not gonna be paying the utility company and the solar company. That bill is getting eliminated and you're just swapping it out uh for a cheaper bill to the solar company.
HOMEOWNER3:01
I understand that, but uh, I mean, I worked in the, I work in the solar panel. uh, industry. Like we install solar panels.
AGENT01:04pm
Oh awesome
HOMEOWNER3:12
So they obviously produce more, so like if it produces $85 worth of kilowatts of power that month.
AGENT01:04pm
Uh-huh
HOMEOWNER3:22
I still have to pay you. $50 and then you get the 85 plus my 50. to cover your cost of solar panels.
AGENT4:15
Oh, no, no. So the way that this specific program works, uh, it's, it's a little bit different than how the other ones work. With this one, you're actually not paying for the actual panels. What it is you're doing is you're paying for the electricity that you're producing through them. So it's kind of like what you do right now already, right? The, the, the utility company delivers the power to you. They charge you for it. Instead of you doing that, you're gonna be producing your own electricity and that's how you're gonna be able to reduce the cost of your bill because now you don't have to pay any of those extra fees uh that they charge you The, the thing is, right, as, as good as it all sounds, uh, these newer programs, um, you know, it's, it's obviously a great program, but not everyone can qualify for it. Ultimately, what our job is to do is really just ask you a couple questions I don't take longer than a minute. Uh, just to see if you're a good fit for it, that way if you are right on a different day, we could be able to show you a proper breakdown of what that would look like.
HOMEOWNER0:54
OK
AGENT4:21
OK. So, like, for example, are, are you the homeowner on title here on Green Lane?
HOMEOWNER01:05pm
I am.
AGENT4:26
Awesome. Is there anyone else on title with you like spouse or family member?
HOMEOWNER4:32
Um, I don't think my wife's on, my, my wife lives here.
AGENT01:06pm
Uh-huh.
HOMEOWNER4:34
I don't think she's on a deed with me.
AGENT4:42
OK, no worries. That's not a problem at all. Uh, as far as like the sunlight exposure, would you say that you get exposed to a lot of sunlight on the roof?
HOMEOWNER01:06pm
I do on my
AGENT01:06pm
OK. Gotcha.
HOMEOWNER01:06pm
garage, yes.
AGENT4:54
And as far as that goes, um, let me see. So would you say that there's any leaks or damages on it, on, on either part of the roof?
HOMEOWNER4:57
I would hope not
AGENT5:07
OK, no worries. And the main qualification here, right, since these programs are government endorsed. They just wanna make sure you have a standing credit score of above 660. Do you feel like you'd meet that requirement?
HOMEOWNER01:06pm
I should, yes
AGENT5:42
Awesome. Well, based on the information you gave me, uh, Jason, it looks like potentially you could be a good fit for this program, right? The next step for us is super simple. It's really just about finding a different day, uh, where you have a spare 30 minutes where we can have what's called a 30 minute in home consultation and assessment. What that consists of is we'd be able to show you a free savings report. We can break down to you the information on how these newer programs work and how you can take advantage of them. And ultimately, right, see if we can help you get approved to help you lower it. As far as like your availability on a different day for about 30 minutes? Are you usually more free in like the morning times or afternoon?
HOMEOWNER5:45
Uh, usually in the afternoon.
AGENT5:52
Awesome. But from what I see, afternoons wise, is that looking like sometime after like 2, maybe after 3.
HOMEOWNER6:00
Um, is that the latest you go? Because I normally work till about right around like 4, 4:30.
AGENT6:06
Oh, no worries. So we work as late as 7. If you like, what I can do is I can play it safe and put you for 6, let's say like on Friday.
HOMEOWNER6:09
Uh, yeah, we could give that a try.
AGENT6:17
OK, yeah, if Friday at 6 works, I could definitely do that for you. The only thing that I would ask is as far as the power bill goes, you do that one online or by mail?
HOMEOWNER6:20
Um, I'm not sure how
AGENT0:09
I
HOMEOWNER6:23
she I think she pays it online.
AGENT6:39
OK. As long as, even if you guys need assistance right pulling up the online power bill, we could do that. If you even have like a, a paper copy of it, that would work too. Doesn't necessarily have to be the most recent. But if there is a one, maybe even within the last couple of months, that could work too.
HOMEOWNER0:54
OK
AGENT6:55
Awesome. So what I'm gonna do then right now is you can expect a text message from me letting you know it's set for Friday at 6. the only favor I would ask of you is within the text I send, if you can give me like a like on the message or a thumbs up. That way I know you received it, that'll be great.
HOMEOWNER0:54
OK,
AGENT1:18
Awesome,
HOMEOWNER6:06
I can
AGENT5:42
man.
HOMEOWNER6:17
do that
AGENT6:59
Great speaking with you, man. Have a great rest of the week.
HOMEOWNER01:08pm
Yup, you too
AGENT7:02
Yes, sir. Bye-bye
RecordingREe470c332f1c79eb1811da4e3c8bc5953 ↗
CHARLES LAMB
BOOKEDEASY
#20531Jun 22 74 exchangesobjection at 1:19stage Set
Listen forThe agent answers with a curiosity question rather than a counter-argument. Reopens without pushing.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:04
I
AGENT1:18
approved for it, of course.
HOMEOWNER1:19
don't need it Uh-huh.
AGENT1:26
Uh, but I'm curious, I mean, have you ever looked into the solar programs, heard how any of these newer ones work now?
HOMEOWNER12:21pm
No, I have not
AGENT1:43
Sure. I mean, the way that it works is very simple. It's exactly what you're doing right now with your current utility provider. The only difference is is that you be paying them at a higher cost. Your bill is now gonna be eliminated and just swapped out for a cheaper Monte solar bill.
HOMEOWNER1:50
Oh is there any government programs that like, we would qualify for putting in a folder?
···
HOMEOWNER0:04
Hi, it's Charles
AGENT0:06
Hey, how's it going, Charles? My
HOMEOWNER12:20pm
Can you
AGENT12:20pm
name's
HOMEOWNER12:20pm
pause it
AGENT0:13
I'm calling because I believe we just got off the phone with a team member of mine in regards to the new energy program. How's your day going?
HOMEOWNER2:03
Good.
AGENT0:25
Of Uh, the reason I'm reaching out is just because there's a letter the utility company sent out that you should have received in the mail about the 2026 billing structure changes. Did you happen to see that one yet?
HOMEOWNER0:28
No, I don't remember seeing that one.
AGENT0:35
Not a problem. Uh, essentially, right, it's just stating that you're gonna be seeing an increase on the power bill to maintain the power grid. Uh,
HOMEOWNER1:02
OK.
AGENT0:40
that being said, do you recall like how much you paid on the most recent electricity bill?
HOMEOWNER0:45
Um, my wife usually takes care of that. I'm not really sure
AGENT0:51
Not a problem. Uh, if you had to make a guess though, would you say it was over like $80.90 dollars.
HOMEOWNER0:53
Yeah, I would definitely say so, yeah.
AGENT1:02
OK. Well, that's exactly why we're reaching out, right? With these rate increases going on that 90+ that you're paying can easily go up to about 130, 140. So what it is
HOMEOWNER1:19
Uh-huh.
AGENT1:17
we're doing is we're just helping homeowners in the area right now, potentially qualify for these newer government indoor solar programs that are just designed for you to eliminate the current power bill you're paying and just swap it out for a cheaper monthly solar bill as long as you can get
HOMEOWNER0:04
I
AGENT1:18
approved for it, of course.
HOMEOWNER1:19
don't need it Uh-huh.
AGENT1:26
Uh, but I'm curious, I mean, have you ever looked into the solar programs, heard how any of these newer ones work now?
HOMEOWNER12:21pm
No, I have not
AGENT1:43
Sure. I mean, the way that it works is very simple. It's exactly what you're doing right now with your current utility provider. The only difference is is that you be paying them at a higher cost. Your bill is now gonna be eliminated and just swapped out for a cheaper Monte solar bill.
HOMEOWNER1:50
Oh is there any government programs that like, we would qualify for putting in a folder?
AGENT2:03
So this is actually the gov government endorsed programs essentially what we do is we have to ask you a couple questions to see if you're a good fit for it. That way if you are on a different day, we'd be able to show you what what's called a savings report.
HOMEOWNER12:22pm
Oh, OK
AGENT2:13
Uh, like, for example, that, to qualify for programs like this, it is homeowner based. Uh, would you say you're the homeowner on Hunsinger Road?
HOMEOWNER0:53
Yeah
AGENT2:18
Awesome. Is, is there maybe like a spouse or family member with you on title as well?
HOMEOWNER2:21
Uh, she's, she's not here, no.
AGENT2:29
OK, no worries. Um, as far as like the, the condition of the roof, is there any like leaks or damages you're aware of?
HOMEOWNER2:32
Um, I'm actually looking to get a new roof put on.
AGENT2:36
Awesome, awesome. No worries. So have you recently been looking into that?
HOMEOWNER2:48
Uh, yeah, so we've been, we looked into it last year and um we're going to, we got some quotes and stuff and we're gonna see about getting that put on here like. quite directly we need to call a contractor but we're ready, we're ready to make that move.
AGENT3:05
Yeah, no, absolutely. That makes a lot of sense. Uh, I mean, obviously, right, if that's something you're looking into just so you're aware, with this program, there is an option where you can get the roof replaced and the solar without having to come out of pocket that 15, believe it or not, sometimes 20,000 to replace the roof. Um,
HOMEOWNER1:02
OK
AGENT3:16
as long as you can qualify. Now, these are things that we'd be able to have the energy consultant break down to you in detail. That way you can see your options and see what's uh the best fit for you and your family, of course.
HOMEOWNER12:23pm
Oh, OK
AGENT3:26
Awesome. I mean, the main qualification is, it's the program is government endorsed. You do need to have a standing credit score of above 660. Do you feel like you'd meet
HOMEOWNER1:19
Uh-huh
AGENT3:27
that requirement?
HOMEOWNER3:30
Um, I would, I would hope so.
AGENT3:38
Um, oh, well, let me ask you this. I mean, are you usually like on time with all your utility payments, like any payments you make, things like that, would you say you're on time with them?
HOMEOWNER3:47
I mean, yeah, I, I don't really take care of the bills, but I mean, I hope she, she better be on time with those things. I mean, I don't remember seeing how many light bills or anything in the, in the
AGENT1:02
OK
HOMEOWNER12:24pm
uh in the mail.
AGENT2:18
Awesome
HOMEOWNER3:50
I'd slap her around a little bit.
AGENT3:58
Awesome, no worries, no worries. I mean, if you had to make a, a, a guess as well would you use to say that there's no like bankruptcies or foreclosures under your name?
HOMEOWNER0:28
No.
AGENT4:08
Awesome. OK. Well, I mean, that shouldn't necessarily be an issue. The last thing I would just ask is like as far as like sunlight exposure, would you say you feel you guys get a lot of sunlight on the roof?
HOMEOWNER4:12
Um yeah, I would say so, yeah,
AGENT1:02
OK.
HOMEOWNER0:53
yeah
AGENT4:33
I mean, based on the information you gave me, Charles, it looks like potentially you could be a good fit for this program, right? Our job is really simple. The next step is simply just to find a better date and time on a different day where we can have what's called a 30-minute in-home consultation and assessment. What that consists of is we have an energy consultant show you a proper breakdown of what this would look like. And then answer
HOMEOWNER1:19
Uh-huh.
AGENT4:36
any other specific questions you may have. Uh, as
HOMEOWNER12:25pm
OK. How soon,
AGENT2:29
far
HOMEOWNER4:38
how soon do you think one would come out?
AGENT4:47
uh, as, so we do work from 9 a.m. to 6 p.m. Um, typically, are you more available in like the morning times or is it more afternoons?
HOMEOWNER4:49
No, I'm retired of anytime.
AGENT4:57
Any time works? Cause from what I do see is if you, you have availability tomorrow. I do see that we have a 6 o'clock if that works for you.
HOMEOWNER5:00
Yeah, yeah, I'm 31.
AGENT5:08
OK, awesome. Sounds good. Um, well, so the only thing we would need present right is the power bill. Do you do that one online or by mail?
HOMEOWNER5:11
Uh, I don't, I don't know that
AGENT5:20
So, as, uh, I know you mentioned your partner probably has it. As long as you can have a paper copy present or if we need to assist you in pulling up online. That's um another way where we can go about it.
HOMEOWNER12:25pm
Uh, OK.
AGENT5:34
Awesome. So what I'll do for you then is I'll go ahead and send you a text message. You can expect it within the next 5 or 10 minutes, just letting you know it's up for tomorrow at 6. And then if there's any questions, feel free to write them down and fire away. We'll make sure to take care of that for you.
HOMEOWNER1:02
OK
AGENT5:38
Awesome, man. Have yourself a great rest of the day. We look forward to meeting with you tomorrow at 6.
HOMEOWNER5:40
All right. Thank you
AGENT5:40
Yes, sir. Bye bye
RecordingRE8f863744302c69256088b294155f115a ↗
ALYSE POLLARD
NO BOOKINGMEDIUM
#20688Jun 24 185 exchangesobjection at 05:32 pm
Listen forA prior energy program that disappointed him. The refusal is grounded in experience, not reflex.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER05:32pm
I mean, honestly, it was years ago when I lived in my apartment. but
AGENT05:32pm
Oh
HOMEOWNER05:32pm
I use like a different like energy thing and then like it just didn't it didn't help me in the long run. Like it's not, like I'm not interested. I'm sorry.
AGENT05:32pm
Well, what I can tell you again cause I, it, it might be something that slightly different because this is, this is actually a government endorsed program and for an apartment that this wouldn't qualify, right? This is for homeowner specific, right?
HOMEOWNER05:32pm
OK, OK,
AGENT05:32pm
No. yeah.
HOMEOWNER05:32pm
so it's government-assisted.
AGENT05:32pm
exactly, right? And what it is is
HOMEOWNER05:32pm
OK
AGENT05:32pm
that it's a, it's a government endorsed solar program the way that it works and helps you reduce your bill is that you don't pay
···
HOMEOWNER05:31pm
Hello
AGENT05:31pm
Hi, uh, is this Miss Bullock?
HOMEOWNER05:31pm
Yeah
AGENT05:31pm
Hey, how's it going? My name's uh Andrew. Um, I believe you had spoken to, uh, someone here on my team, um, about, about an hour or so ago about the new energy program. How are you? Sorry, can you hear me?
HOMEOWNER05:31pm
Yeah, can you hear me?
AGENT05:31pm
Yes, no, I can. Um, yeah, so, basically, um, I, I'm sure they mentioned this to you, but I don't know if you got the chance to read the notice that was sent over to you from the utility company, um, about the rate increase.
HOMEOWNER05:31pm
No
AGENT05:31pm
OK, well, basically all it is is that they're gonna be raising the electricity rates by 15% this year to maintain the electric grid. Um, and all that basically means is that your bill is gonna be increasing for this year. Uh, I'm,
HOMEOWNER05:31pm
Fantastic
AGENT05:31pm
I'm just I know, I know, it's, it's, it's, it's unfortunate, but we do have uh, the reason I'm actually reaching out to you is because this new energy program can actually help you reduce your bill and then
HOMEOWNER05:31pm
OK.
AGENT05:31pm
keep you at a more fixed
HOMEOWNER05:31pm
Is
AGENT05:31pm
payment. So, um,
HOMEOWNER05:31pm
this
AGENT05:31pm
I'm
HOMEOWNER05:31pm
like
AGENT05:31pm
just
HOMEOWNER05:31pm
an out of pocket cost for me?
AGENT05:32pm
yeah, there's no out of pocket cost for you. What it is is basically a bill swap. So whatever bill that you're paying right now, we swap it for a cheaper, uh, for a cheaper one, right? Um, do you know roughly
HOMEOWNER05:32pm
Oh no,
AGENT05:32pm
how much you're currently
HOMEOWNER05:32pm
no,
AGENT05:32pm
paying on average?
HOMEOWNER05:32pm
no. I've done, I've done this before. It didn't work out for me.
AGENT05:32pm
Oh, you did. Did someone like knock on your door or give you a call
HOMEOWNER05:32pm
Um,
AGENT05:32pm
about this?
HOMEOWNER05:32pm
I mean, honestly, it was years ago when I lived in my apartment. but
AGENT05:32pm
Oh
HOMEOWNER05:32pm
I use like a different like energy thing and then like it just didn't it didn't help me in the long run. Like it's not, like I'm not interested. I'm sorry.
AGENT05:32pm
Well, what I can tell you again cause I, it, it might be something that slightly different because this is, this is actually a government endorsed program and for an apartment that this wouldn't qualify, right? This is for homeowner specific, right?
HOMEOWNER05:32pm
OK, OK,
AGENT05:32pm
No. yeah.
HOMEOWNER05:32pm
so it's government-assisted.
AGENT05:32pm
exactly, right? And what it is is
HOMEOWNER05:32pm
OK
AGENT05:32pm
that it's a, it's a government endorsed solar program the way that it works and helps you reduce your bill is that you don't pay
HOMEOWNER05:32pm
Oh,
AGENT05:32pm
anything out of pocket
HOMEOWNER05:32pm
it's solar.
AGENT05:32pm
for it. That it is solar, yeah. Have you, have you looked into solar in the past?
HOMEOWNER05:33pm
I, I haven't. I'm just not very educated. on, on that, you know what I mean? It's just like scares me because I'm like dumb.
AGENT05:33pm
Oh,
HOMEOWNER05:33pm
I'm not dumb,
AGENT05:33pm
right, OK.
HOMEOWNER05:33pm
but I'm dumb regarding that. Like I just have no idea what I'm even doing.
AGENT05:33pm
Yeah
HOMEOWNER05:33pm
Like I have no idea if it would benefit me or not. And of course, you're gonna tell me that it's gonna benefit me Um
AGENT05:33pm
Right. Well, I mean, what I can tell you is this, is that what I, all I do is, is to see if you are a good fit, right? Now, I know you said there's a lot of questions. You're not, you, you wanna learn more about it because you just don't know.
HOMEOWNER05:33pm
yeah
AGENT05:33pm
What I actually do is that if, so long as I, I, I, I'd be asking you a few questions, but if you do, then what happens is I set up a consultation for you. where they
HOMEOWNER05:33pm
OK
AGENT05:33pm
come by, they, they actually assess the property. They're gonna sit down with you. Literally go over the whole program for you and then look at your bill and show you exactly what you can actually save with it, and then from there, obviously, uh, see if we can get you approved, right? But they won't
HOMEOWNER05:33pm
Yeah,
AGENT05:33pm
obviously
HOMEOWNER05:33pm
as
AGENT05:33pm
they
HOMEOWNER05:33pm
long,
AGENT05:33pm
don't do
HOMEOWNER05:33pm
as long as
AGENT05:33pm
anything.
HOMEOWNER05:33pm
like I have a consult and my questions answered and like there's no like I can't afford any other out of pocket cost,
AGENT05:34pm
Exactly,
HOMEOWNER05:34pm
you know.
AGENT05:34pm
and that's exactly why I'm reaching out. It's literally a consultation for you to get all your questions answered and they can literally break
HOMEOWNER05:34pm
OK
AGENT05:34pm
down how there is no cost.
HOMEOWNER05:34pm
OK.
AGENT05:34pm
So, um, is
HOMEOWNER05:34pm
Yeah,
AGENT05:34pm
it
HOMEOWNER05:34pm
I'd
AGENT05:34pm
OK
HOMEOWNER05:34pm
be
AGENT05:34pm
if I
HOMEOWNER05:34pm
into
AGENT05:34pm
ask you
HOMEOWNER05:34pm
that.
AGENT05:34pm
a few questions just to see if you're a
HOMEOWNER05:34pm
Mhm.
AGENT05:34pm
good fit. Perfect.
HOMEOWNER05:34pm
Sure
AGENT05:34pm
Um, are you the only person on, on Title for the, the property there on, uh, Phillips Street?
HOMEOWNER05:34pm
I'm sorry, say that again.
AGENT05:34pm
Are you, are you the homeowner on Tidal? Like that, that is your
HOMEOWNER05:34pm
I
AGENT05:34pm
property?
HOMEOWNER05:34pm
am,
AGENT05:34pm
OK,
HOMEOWNER05:34pm
yes
AGENT05:34pm
perfect. And while I'm looking at the overview, but I think you're good here. There's no big trees or anything around your home, right? Looks like there's literally none.
HOMEOWNER05:34pm
Correct
AGENT05:34pm
Perfect Um, how, how about the condition of your roof? Have you had any leaks or any damages or anything recently?
HOMEOWNER05:34pm
Um I haven't replaced my roof, but I think I bought my house in 2019, and I feel like the roof is on in like the 200 like 2010.
AGENT05:34pm
OK. So not too, not too bad. And then just so you know, I mean, uh, when they break everything down for you, they're gonna talk to you about like roofing and everything else. If
HOMEOWNER05:35pm
OK.
AGENT05:35pm
they do get you approved and you, you, you move forward with it, you decide on it. They actually do an infection on your roof. They, they, they can't come in your roof if it's older and obviously put it
HOMEOWNER05:35pm
OK
AGENT05:35pm
on it though. um, but good. Oh, the next question is just, um, because it is a government endorsed program, they do just want to make sure that um homeowners are making their payments on time. Do you know if you're above a 660 FICO score or credit score.
HOMEOWNER05:35pm
I'm sorry, did you ask me, what did you say?
AGENT05:35pm
Yeah, do, do you know if you're above a 660 credit score?
HOMEOWNER05:35pm
Um I, yeah, I think so
AGENT05:35pm
OK, perfect. Yeah, so as long as you just haven't had any like recent late payments usually you should be fine. Um,
HOMEOWNER05:35pm
Yeah
AGENT05:35pm
nothing on that end, right?
HOMEOWNER05:35pm
I'm sorry?
AGENT05:35pm
You, you, no, no, I was just confirming you said that um you should be fine there, right? OK, perfect. And then this is just a silly question but I always have to ask. Uh, you don't have any
HOMEOWNER05:35pm
I'm
AGENT05:35pm
type
HOMEOWNER05:35pm
so
AGENT05:35pm
of a
HOMEOWNER05:35pm
sorry. Can you hold for a second? Can you
AGENT05:35pm
Sure.
HOMEOWNER05:35pm
hold for a second? Thank
AGENT05:35pm
No
HOMEOWNER05:35pm
you.
AGENT05:35pm
problem.
HOMEOWNER05:36pm
I'm sorry, are you there?
AGENT05:36pm
Yeah, I'm here. No worries
HOMEOWNER05:36pm
OK. Go
AGENT05:36pm
OK,
HOMEOWNER05:36pm
ahead
AGENT05:36pm
perfect. So, um, yeah, so it looks like you're gonna be a good fit and like I said, the next step is just to set you up with the energy consultant that's gonna obviously break everything down for you. Um, are mornings or afternoons typically better
HOMEOWNER05:36pm
Um afternoon
AGENT05:36pm
for you? Afternoons. Would you say like around like at 2 p.m., 4:00 p.m. usually works for you.
HOMEOWNER05:36pm
Um, I get off work at 4 p.m., so that would be great.
AGENT05:36pm
OK. Do you wanna maybe try for like a 6 p.m. to be safe. I have availability for tomorrow at 6 p.m. or 5 p.m. if you prefer
HOMEOWNER05:36pm
Um Yeah, do it. let's
AGENT05:36pm
OK, uh, 6 or 5, what do you prefer?
HOMEOWNER05:37pm
Let's do 5.
AGENT05:37pm
5. OK, perfect. So I'll set you up here for 5. I'm gonna be sending you over a confirmation text. Um, if you can do
HOMEOWNER05:37pm
OK.
AGENT05:37pm
me a favor, I don't know if you get the bills online or in the mail, but if you could just send me a screenshot of just the, the picture of the utility bill. um with the bar graph um, or just have it, uh, prepared for the meeting. That's what they're gonna need
HOMEOWNER05:37pm
Cool. Sounds good.
AGENT05:37pm
to, to, to look at to see exactly how many panels you would actually need on the home. But Perfect And OK, so I'm gonna go ahead and send you over the confirmation texts, and I do have you down for tomorrow at, you said uh 5 p.m., right?
HOMEOWNER05:37pm
5 p.m. work
AGENT05:37pm
Perfect. And just before I let you go, it is a first come, first serve type of programs, so I just wanna make sure is there any other reason that you wouldn't be able to make it tomorrow? at 5 p.m. Is that the, the best time for you?
HOMEOWNER05:37pm
Yeah, I get off work at 4, so I'll be home.
AGENT05:37pm
Awesome. OK Sounds good. So I think we're all good here. I'm gonna go ahead and send you over the confirmation text and
HOMEOWNER05:38pm
OK
AGENT05:38pm
then my name's Andrew, so if you have any questions in the meantime feel free to reach out, OK?
HOMEOWNER05:38pm
Did you say your name's Andrew
AGENT05:38pm
It is, yes
HOMEOWNER05:38pm
That's my brother's name. He, he
AGENT05:38pm
Oh, no
HOMEOWNER05:38pm
passed
AGENT05:38pm
way
HOMEOWNER05:38pm
away recently.
AGENT05:38pm
Oh my God.
HOMEOWNER05:38pm
Yeah,
AGENT05:38pm
I'm so sorry to
HOMEOWNER05:38pm
so
AGENT05:38pm
hear that.
HOMEOWNER05:38pm
that, no, yeah, thank you. That's just like a sign, I feel like.
AGENT05:38pm
Oh my God, yeah. Well, I mean,
HOMEOWNER05:38pm
Yeah
AGENT05:38pm
I'm, oh, I'm sorry to hear that,
HOMEOWNER05:38pm
What
AGENT05:38pm
but
HOMEOWNER05:38pm
a
AGENT05:38pm
I'm,
HOMEOWNER05:38pm
great
AGENT05:38pm
yeah.
HOMEOWNER05:38pm
name. Are you called Drew? Did they call you
AGENT05:38pm
They
HOMEOWNER05:38pm
Drew?
AGENT05:38pm
do, yeah. Drew for short.
HOMEOWNER05:38pm
oh my God, that was his, that was my brother Drew, yeah. Uh,
AGENT05:38pm
No Well, it was nice, it was really nice speaking with you and I'm, I'm, I hope uh you get all your questions answered and hopefully we can help you with lowering
HOMEOWNER05:38pm
Thank
AGENT05:38pm
your bill,
HOMEOWNER05:38pm
you.
AGENT05:38pm
OK?
HOMEOWNER05:38pm
I appreciate you. Thank you, Drew.
AGENT05:38pm
Of course. Talk to you
HOMEOWNER05:38pm
OK.
AGENT05:38pm
soon. Take care.
HOMEOWNER05:38pm
OK. Bye-bye
RecordingRE5c3ec6b3b8320a49982f44e49392500e ↗
← All categories"Is this solar?" →