Objection/Handling
Index / Roof damage or new roof
09 / 18 · 6 entries

Roof damage or new roof

Age, leaks, cost, warranty. Often the real blocker.

TerryHVALERIEMLISAMKATEMJorgeMEDUARDOE
Terry Unknown
BOOKEDHARD
#17391Mar 6, 2026 118 exchangesobjection at 2:48stage Lead
Listen forRaw and cost-anchored. Where's that money coming from?
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER2:20
But so you're so solar's involved here. I mean, uh, so what what, what are we trying to accomplish here, um, solar panels on my house or what's going on?
AGENT2:41
Yeah, so the way that it works is, it is in regards to solar panels. However, the way it works is if you get approved, you would be getting solar installed with no money out of pocket, and, and the current power bill you pay would now be eliminated and you'd just be paying for cheaper electricity, up to 30 to 40% cheaper than what you're paying. Um, and then now, that would be your new monthly bill.
HOMEOWNER2:48
But yeah, before we put panels on my roof, I got, I have a really old roof. I, I need to replace my roof.
AGENT2:50
Sure. Yeah, no problem. I mean, the
HOMEOWNER0:19
The
AGENT0:31
way
HOMEOWNER1:12
problem
AGENT2:52
that that yeah.
HOMEOWNER2:58
That's like a, that fucking $17,000 deal, you know, to replace the roof on my house,
AGENT4:56
correct
HOMEOWNER3:03
you know, and, and we're, you know, where's that where's that money coming from? Who's,
AGENT0:23
Yeah
HOMEOWNER3:08
who's gonna put the bill there, man. It's like it it ain't me. I don't have $17,000.
AGENT3:16
Exactly, and that's why we reached out, right? So, I'm glad you brought that up. I don't think anyone has just $20,000 laying around just to replace their roof.
HOMEOWNER3:19
A lot, a lot of people do, but I, I'm not that guy.
AGENT3:50
Yeah, yeah, no worries. So the way that it works is if there's programs we can connect you with where as long as you can qualify, you can replace the roof and bundle the solar without having to come out of pocket. The thing is, right? I would need to verify a couple of questions to make sure you're a good fit. That way you are. Um, if you are, we could find a better day and time to give you a proper breakdown of what that would look like. But keep in mind, now you don't have to come out that 17 to 20,000 to replace the roof. And now you can get the solar and bundle that in with the ro o f at a fixed cost
HOMEOWNER4:02
And how do we know who is, uh, these, these roofers are that can replace the roof on my house. I mean, who are these guys that are that are be doing that if they, if I, if I do qualify.
···
HOMEOWNER10:28am
Hello
AGENT10:28am
Hey, Terry
HOMEOWNER2:41
Yup
AGENT0:19
Hey, how's it going, Terry? My name is Adam. Uh, I'm not sure if you remember me. We spoke very briefly about a week ago, uh, in regards to potentially helping you lower your power bill with the energy program. Does that kinda ring a bell?
HOMEOWNER0:23
Yeah, it does. I'm, I'm in the middle of shaving my face, man. Uh,
AGENT0:19
No
HOMEOWNER0:19
I
AGENT1:43
wor
HOMEOWNER0:23
yeah
AGENT0:31
I is there maybe a better time to reach back out to you that way, of course, we don't just call you uh unexpected.
HOMEOWNER0:43
uh it said uh, I don't think I'm ready for this program, bro. I mean, that, uh, I, you know, I, I don't have money reserves to
AGENT0:23
Yeah,
HOMEOWNER10:29am
do this.
AGENT0:23
yeah,
HOMEOWNER0:19
I,
AGENT1:12
that's,
HOMEOWNER0:43
I don't have
AGENT1:12
that's that's not a problem at all. Uh, that's exactly why this program is designed. It's not designed for you to come out of pocket. It's just made for you to cut down on the power bill. So it's just a simple bill reduction as long as you can get approved. Um, it's a, it's actually, it's a solar program that's doing exactly what you're doing right now. The only difference is you don't take out a loan or come out of pocket for it. You simply just pay for cheaper electricity. Does that make sense
HOMEOWNER1:24
I don't know, man. I, I, I don't know. Uh uh, somehow my, my my bill goes down. and I do nothing
AGENT0:19
No.
HOMEOWNER1:28
and I pay for paper bill.
AGENT1:43
Well, well, yeah, the way the program works is you're simply just gonna be paying for cheaper energy, right? And the thing is, you wouldn't need to qualify for it. That's why we reached out. Um, but to set the expectation properly. I mean, would you say that you are paying over 100 or 120?
HOMEOWNER1:47
for electricity, yeah, I think so, yeah.
AGENT2:08
Yeah, yeah, and, and, again, Terry, that's, that's exactly why we were calling with these rate increases going on, right? You're obviously looking to put as much money back into your pocket. I know you mentioned you don't have any money reserves. This program is, is simply just made for you to eliminate the current power bill you pay and just pay for cheaper electricity through this new government endorsed solar program.
HOMEOWNER2:20
But so you're so solar's involved here. I mean, uh, so what what, what are we trying to accomplish here, um, solar panels on my house or what's going on?
AGENT2:41
Yeah, so the way that it works is, it is in regards to solar panels. However, the way it works is if you get approved, you would be getting solar installed with no money out of pocket, and, and the current power bill you pay would now be eliminated and you'd just be paying for cheaper electricity, up to 30 to 40% cheaper than what you're paying. Um, and then now, that would be your new monthly bill.
HOMEOWNER2:48
But yeah, before we put panels on my roof, I got, I have a really old roof. I, I need to replace my roof.
AGENT2:50
Sure. Yeah, no problem. I mean, the
HOMEOWNER0:19
The
AGENT0:31
way
HOMEOWNER1:12
problem
AGENT2:52
that that yeah.
HOMEOWNER2:58
That's like a, that fucking $17,000 deal, you know, to replace the roof on my house,
AGENT4:56
correct
HOMEOWNER3:03
you know, and, and we're, you know, where's that where's that money coming from? Who's,
AGENT0:23
Yeah
HOMEOWNER3:08
who's gonna put the bill there, man. It's like it it ain't me. I don't have $17,000.
AGENT3:16
Exactly, and that's why we reached out, right? So, I'm glad you brought that up. I don't think anyone has just $20,000 laying around just to replace their roof.
HOMEOWNER3:19
A lot, a lot of people do, but I, I'm not that guy.
AGENT3:50
Yeah, yeah, no worries. So the way that it works is if there's programs we can connect you with where as long as you can qualify, you can replace the roof and bundle the solar without having to come out of pocket. The thing is, right? I would need to verify a couple of questions to make sure you're a good fit. That way you are. Um, if you are, we could find a better day and time to give you a proper breakdown of what that would look like. But keep in mind, now you don't have to come out that 17 to 20,000 to replace the roof. And now you can get the solar and bundle that in with the ro o f at a fixed cost
HOMEOWNER4:02
And how do we know who is, uh, these, these roofers are that can replace the roof on my house. I mean, who are these guys that are that are be doing that if they, if I, if I do qualify.
AGENT4:32
Yeah, so they would be installers that we connect you with. The, they're actually the ones that would go ahead and help take care of that for you. Uh, ultimately, what my job is to do is to ask you those few questions that I, like I mentioned earlier, to make sure you're a good fit. That way, if you are, we would find a better day and time where we can have a 30-minute in-home consultation and assessment, and the, the guys that go out there, they'll go ahead and break all of that stuff down for you. Cause it seems like you have a couple of questions and concerns of what it would look like. And we wanna see how you can take advantage of these newer programs that are out.
HOMEOWNER4:42
All right, so, um, well, a 30-minute conversation, uh, we could probably do that, uh, about 4 o'clock.
AGENT8:45
Well I
HOMEOWNER4:45
3, 3:30 or 4 o'clock today.
AGENT4:56
Let me double check here. Uh, let me see. So you, just to be clear, so you also mentioned that you, uh, you would need a new roof just cause it's old, correct?
HOMEOWNER5:06
Yeah, it's not, it's not leaking, but yeah, it's an old roof and it in the pretty soon my insurance company is gonna be down my, on my back to replace it.
AGENT0:19
OK
HOMEOWNER5:09
uh, before, before they reinsure
AGENT10:33am
OK, no worries,.
HOMEOWNER10:33am
me again.
AGENT5:25
And I mean, the thing is right before anything, uh there's a couple of things you wouldn't need to meet to qualify cause I wouldn't wanna, you know, go ahead and, you know, try and set you up and then unfortunately, we find out you don't qualify, right? So, for example,
HOMEOWNER1:12
Right.
AGENT5:27
are you the homeowner of the property here on Leanne Avenue?
HOMEOWNER10:34am
Yes, I am
AGENT5:32
OK. Is there anyone else on Title the property with yourself like a spouse
HOMEOWNER6:13
Oh
AGENT5:34
or family member? Nope.
HOMEOWNER0:19
no
AGENT5:43
OK. And since these programs are government endorsed, they just want to make sure you have a standing credit score of above 680. Do you feel like you'd meet that requirement?
HOMEOWNER5:45
I'm over 800, yeah
AGENT5:52
Awesome, man. No worries. And as far as the actual uh there, there's no, of course, there's a silly question, but there's no existing solar system on the property.
HOMEOWNER10:34am
There's what
AGENT5:59
It's a silly question, but it's just to reconfirm that there's no existing solar system on the property.
HOMEOWNER10:34am
No, there's no,
AGENT0:23
Of
HOMEOWNER10:34am
none.
AGENT6:03
course. OK. So what, what
HOMEOWNER1:24
and
AGENT0:19
I
HOMEOWNER6:13
Why do you think the, the, uh, necessity for me, for me to have a like uh uh a fantastic credit rating. Why, why is that that they want that to be.
AGENT6:25
there, that's a very great question, Terry. So, the only reason that is is because since it's government endorsed, they just want to make sure that you're on time with your utility payments and that you don't have any like bankruptcies or any foreclosures on your name.
HOMEOWNER6:39
uh, I, I had a blotch on my record back in 2017. I have, I have a blotch on, on my, on my uh but
AGENT1:43
But
HOMEOWNER0:19
uh
AGENT0:19
that
HOMEOWNER6:46
I believe that I believe that's gone now, but, but I, you know, I know I did have a, a problem
AGENT6:49
uh but that was like 9 years ago, correct?
HOMEOWNER6:52
Yes, but in 2017,
AGENT0:19
OK.
HOMEOWNER0:23
yeah.
AGENT6:58
Yeah, no worries. As long as it's past 7 years, uh, then that, that won't be an issue. But you
HOMEOWNER0:43
It's
AGENT7:31
mentioned, right, that you, you did have it in the past. That's cleared up. So that's not a problem at all. Um, now the next step, right, is what we do is we have a 30-minute in-home consultation and assessment where what will happen is the energy consultant, he's gonna meet with you. He's gonna break down this program for you, answer any questions that you may have. And then, feel free to write down any questions for him in regards to the solar and the whole roof situation as well. What we're gonna do is we're gonna show you a savings report to see if you can get approved to help you cut down on the bill as well as, you know, help you with that roof situation, OK?
HOMEOWNER7:35
All right, OK, yeah.
AGENT7:41
OK. So, lastly, I mean, as far as the power bill goes, do you do that one online or do you do that by mail?
HOMEOWNER7:41
Online.
AGENT8:01
OK. If what you can actually do for me to save you some time during the consultation. Um, on page 3 of the bar graph on page 3 of your power bill, there's a bar graph. I'm gonna send you a text right now letting you know it's set for later today at you, you mentioned 4, 3:30 would work for you?
HOMEOWNER8:06
Today's Friday, shit.
AGENT0:23
Yeah
HOMEOWNER0:19
Uh
AGENT10:36am
I spoke to you
HOMEOWNER0:43
you know,
AGENT0:19
uh
HOMEOWNER10:36am
maybe, maybe
AGENT0:19
that.
HOMEOWNER8:12
today, today's a busy day at the end. I, I, I neglected to remem remember that it was
AGENT3:50
No worries.
HOMEOWNER8:18
Friday right now. I have a lot of work, a lot of work to do in my job. but
AGENT8:24
If you'd like, cause obviously, right, it is such short notice. If you'd like, I could put you down for Monday at 3:30.
HOMEOWNER8:28
Yeah, let's try, let's try Monday for 3:30, yeah.
AGENT8:40
OK, so let me double check here. So Monday at 3:30, um, do you feel like that's the best time for you? Or would you prefer a later time? Cause we work as late as 7 p.m. I just wanna make sure that we give, uh, uh, as much time as we can for you.
HOMEOWNER8:45
Well, I 77 p.m. I'm trying to make dinner for my son and I, and it's just a nightmare.
AGENT8:53
No worries. So then, what I'll go ahead and do for you then is I'll put you in for Monday at 40 p.m. How does that sound? Do you think that would work better for you?
HOMEOWNER8:59
Monday at 4, that's uh yeah, that's all right
AGENT9:31
OK, Monday at 4 sounds good. So what I'll go ahead and do for you then is I'm gonna send you a text right now letting you know it's scheduled for Monday at 4:00 p.m. If, what you can do for me, um, if you can do me the favor of I'm within that text that I send you, if you can give me a like or a thumbs up on the message. That way I know you received it. That'll be great. Um, and lastly, I always just like to say, since we work as a first come, first serve appointment basis. Uh, I do wanna make sure Monday at 4 is the best possible time for you just because, right, we do have the consultant coming by breaking down everything. So I just wanna make sure it works for you
HOMEOWNER9:37
4 o'clock Yeah, yeah, that should, should be fine.
AGENT9:45
OK. Sounds good then, Terry. Well, I'll go ahead and send that text to you very shortly. We look forward to meeting you Monday at 4. And again, if you can give me that like or thumbs up, that would be great.
HOMEOWNER9:48
What's the, what's the name of your firm again?
AGENT9:53
Yeah, it's a local Energy Partners. I can actually send you a, uh, as well a link to the, to the company website.
HOMEOWNER0:19
OK
AGENT9:31
Sounds good
HOMEOWNER4:42
All right.
AGENT9:59
Sounds good. Take
HOMEOWNER10:38am
Alrighty
AGENT10:02
care. Take care. See you Monday at 4. Take care.
HOMEOWNER10:38am
Bye-bye.
RecordingREc84e1542fb9eec7d9a065cf20aee1b1f ↗
VALERIE JOHNSON
BOOKEDMEDIUM
#21500Jul 31 139 exchangesobjection at 0:55stage DQ
Listen forA hard block, priced at $35-40k. Adam converts the blocker into the reason to meet. The objection becomes the selling point.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER1:06
Yup
AGENT0:42
I was calling back because I know obviously you wanted to get an option from them. I was reaching out because what we're able to do is provide you a separate quote. That way we can show you and compare apples to apples to see what's the best fit for you and your family.
HOMEOWNER0:55
Yeah, we're, we're, we're not gonna, we're not gonna go that route right now. I just got, uh, uh, too much. I can't, uh, I need to get a new roof before I even think about this, and I'm just not in a it's not the right time for me
AGENT1:03
Sure, absolutely. So it seems like obviously what's holding you back is the uh the concern of like replacing the roof, coming out of pocket for it, things like that.
HOMEOWNER1:06
Yup, pretty much
AGENT1:31
Yeah, no, that makes a lot of sense, man. Uh, the one thing I can, you know, leave you with is that I don't know if the other company advised you, but uh there is an option right now that's available as long as you can qualify, where you're able to replace the roof without having to come out of pocket that 15, 20,000 to replace it. You're now able to replace the roof and bundle that in with the solar at a lower fixed cost. Um, of course, as long as you can qualify for it.
HOMEOWNER1:36
When you say qualify, what do you have to do to qualify?
···
HOMEOWNER03:49pm
Hello
AGENT0:08
Hey, Mr. Johnson Hey,
HOMEOWNER0:55
Yeah
AGENT0:18
how's it going, Mr. Johnson? Uh, my name is Adam. I'm not sure if you remember me. We spoke very briefly about a week ago. Uh, it was in regards to, uh, the solar program. How's your day going?
HOMEOWNER03:49pm
Yeah. Good,
AGENT0:28
Good,
HOMEOWNER03:49pm
thanks
AGENT0:28
good. Uh, I know that you advised that you were meeting with a company, um, I, I believe it was, I think it was like last week that you ended up saying you were gonna meet with them. Um,
HOMEOWNER1:06
Yup
AGENT0:42
I was calling back because I know obviously you wanted to get an option from them. I was reaching out because what we're able to do is provide you a separate quote. That way we can show you and compare apples to apples to see what's the best fit for you and your family.
HOMEOWNER0:55
Yeah, we're, we're, we're not gonna, we're not gonna go that route right now. I just got, uh, uh, too much. I can't, uh, I need to get a new roof before I even think about this, and I'm just not in a it's not the right time for me
AGENT1:03
Sure, absolutely. So it seems like obviously what's holding you back is the uh the concern of like replacing the roof, coming out of pocket for it, things like that.
HOMEOWNER1:06
Yup, pretty much
AGENT1:31
Yeah, no, that makes a lot of sense, man. Uh, the one thing I can, you know, leave you with is that I don't know if the other company advised you, but uh there is an option right now that's available as long as you can qualify, where you're able to replace the roof without having to come out of pocket that 15, 20,000 to replace it. You're now able to replace the roof and bundle that in with the solar at a lower fixed cost. Um, of course, as long as you can qualify for it.
HOMEOWNER1:36
When you say qualify, what do you have to do to qualify?
AGENT1:42
Well, I, I'm assuming you would be a good fit for in terms of qualifying if you just met with a company, but just to
HOMEOWNER3:22
Mm.
AGENT1:51
reconfirm, uh, the main qualifications, right, is to, the main one is really just to have a standing credit score of above 660. Do you feel like you'd meet that?
HOMEOWNER1:52
Oh, yeah, no problem.
AGENT2:00
Awesome. And as far as for me to set the expectation proper for you. Uh, do you recall like how much you were paying on the most recent power bill?
HOMEOWNER03:51pm
500 or so
AGENT2:08
OK, so that obviously, it's really high then. OK, so yeah,
HOMEOWNER0:55
Yeah.
AGENT2:49
in, in a situation like this where we're able to do is we're actually able to help you to basically eliminate the, the, what happens is, is instead of you paying your current power bill at a higher cost, that one's going to be eliminated and swapped out for a cheaper bill. Now what happens with the roof is you're able to replace that and get the solar at a lower fixed cost, and you're still gonna see savings since you're, your payment is really high. So what we're able to do is help you cut down on it. And then, of course, you wouldn't have to come out of pocket for the roof. So now you're killing two birds with one stone. Now, this is something that the energy consult can get more into detail for you. Obviously, uh, on a different day that you have more available for about 30 minutes.
HOMEOWNER2:51
Yeah, just real quick.
AGENT0:18
Sure.
HOMEOWNER3:01
The one thing that turned me off is that there was um I don't know what he called it, but it was like a 3.9%. charge
AGENT0:18
The
HOMEOWNER3:05
every year it goes up or something like that, can't,
AGENT0:18
I
HOMEOWNER3:08
but um, yeah. You
AGENT0:18
I,
HOMEOWNER0:28
know
AGENT0:55
yeah,
HOMEOWNER03:52pm
what I'm talking
AGENT9:11
hear
HOMEOWNER0:18
about
AGENT3:17
you Yeah, so actually, funny enough, so I, I'm glad you brought that up. So you're tagging what you're referring to is the yearly rate increase, so that's the, the rate escalator.
HOMEOWNER03:52pm
Yes
AGENT3:22
It's see, so that's what turned you off from, from moving forward with it. Is that about right?
HOMEOWNER3:25
Uh, that was part of it, yeah.
AGENT3:57
OK. Well, uh, the really cool thing, um, is that right now there's a a newer option that we actually just got introduced to. So what it is is you're able to own the system and you're able to not have a, an annual rate increase. So the fixed payment that you would now be getting with the solar. That's gonna be the same payment throughout the entire term. So there's no 3.5% or 3.9% as a rate increase every single year. This is actually a newer option that got introduced. I want to say a couple months back, but
HOMEOWNER03:53pm
Mhm
AGENT4:07
homeowners are starting to take into consideration this program because now you're literally fixed, so your payment's not gonna go up throughout any point in time in the throughout the term.
HOMEOWNER4:15
So what kind of um what I say, uh so what is coming out of my pocket for this?
AGENT0:08
So
HOMEOWNER03:53pm
Nothing.
AGENT4:31
yeah, so it, it works very similar, right? It's no money out of pocket, essentially qualifying is the key factor based on the main qualification, it seemed like you were a good fit. Um, of course, these programs are homeowner based, so you would have to be the homeowner and I believe you advised you were on uh on Grove Street.
HOMEOWNER03:54pm
Correct, yes
AGENT4:50
Yeah. Yeah, so with this program, right, it works very similar. It's no money out of pocket. You're, you're able to have ownership of the system. What we do is basically very similar to how you've been approached before. Uh, we have a consultopye breakdown the program for you. They, they give you a better insight of how it would look now with this new version that's out that way it
HOMEOWNER03:54pm
Mhm
AGENT5:01
makes a little bit more sense for you, uh, and then obviously, we show you a free savings report, help you guys, you know, cut down on that bill and help you guys with the roof since I'm sure roof coats are very expensive right now.
HOMEOWNER5:07
Yeah, but I think you said something like 15 to 20. I think it's looking more towards 35 to 40.
AGENT03:54pm
Wow.
HOMEOWNER0:55
Yeah
AGENT5:17
Yeah, I mean, yeah, no absolutely, man. I mean, I wouldn't move forward with, with trying to get solar if I have to fix the roof, that's, that's insanely expensive. Um, definitely,
HOMEOWNER3:22
Mm
AGENT5:32
no, yeah, I mean, that's why I feel like this option would probably be best for you if, um, it makes a lot more sense in the sense of, uh, I guess from like a financial standpoint, um, just because you can take advantage of, I guess you can call it an incentive of replacing the roof without coming out of pocket for it.
HOMEOWNER5:37
I mean, uh, you know that saying, it sounds too good to be true, right?
AGENT5:39
And no, absolutely, that then
HOMEOWNER0:55
It's
AGENT5:48
that's the thing. Not everyone can qualify for it. So that's why it does sound too good to be true. That's kind of like the catch is that if, if you don't qualify, then you wouldn't be a good fit for it.
HOMEOWNER03:55pm
mhm
AGENT5:58
Um, but the main qualification is to have a standing credit score above 660 and to have uh a lot of sunlight exposure on the roof with like no trees covering it.
HOMEOWNER6:12
mm, I, I think we have like one tree that might like in the morning, it kind of covers it, but I think overall, it should be actually not bad, but um
AGENT5:17
Yeah. I
HOMEOWNER0:08
so
AGENT6:20
mean, that ultimately what we're able to do is we, we draw um uh a layout on the overall aerial site view that we get that design beforehand that way of course we don't waste any of your time, make sure it's a good fit, um, based off what we're seeing online, at least from what I just checked just in case. Uh, it doesn't seem like it should be an issue. I do see that it's at the very corner, um,
HOMEOWNER03:56pm
Mhm
AGENT6:46
so it shouldn't be too much of a problem. Um, but these are things that we can break down to you obviously on a different day and further detail for about 30 minutes that way you can see the, the benefit of why homeowners are making the transition to this newer program.
HOMEOWNER6:51
I mean I don't know how you guys can do this or whoever does it,
AGENT03:56pm
Uh-huh.
HOMEOWNER7:03
at least the other company was basically saying, I'm going to buy power from them pretty much, right? That's they're, I'm not I don't know, I don't think I'm paying Edison. I'm paying this
AGENT0:18
The,
HOMEOWNER0:28
company.
AGENT0:18
the
HOMEOWNER03:56pm
Does that
AGENT0:18
solar
HOMEOWNER03:56pm
sound right?
AGENT7:10
company. Yeah, so I know what program you're referring to. So the program you're referring to specifically is the power purchase agreement.
HOMEOWNER03:56pm
Yes,
AGENT0:08
So
HOMEOWNER03:56pm
that's the one.
AGENT03:56pm
exactly,
HOMEOWNER1:06
Yup.
AGENT7:23
right. So I'm very knowledgeable with that program. Um, this program works very similar. The only difference with this one is that you'd gain full ownership and that you won't have an annual rate increase on it. So that's
HOMEOWNER0:55
Yeah,
AGENT0:42
what
HOMEOWNER7:28
that's, uh, the, the annual increase is what turned me off. I mean, like,
AGENT0:55
yeah.
HOMEOWNER7:34
no, I'm not gonna do that. I'm not, you know, by the end of 10 years, I'm right back to where I was.
AGENT0:55
Yeah.
HOMEOWNER0:08
So,
AGENT7:57
Yeah, I mean, there's different benefits with different programs. Obviously, right people that that they value different things when it comes to solar. Some people, it's just a savings aspect. Other, it's like the long term, right? Obviously the long term also uh is important to take a look at. Um, this one kinda has the best of both worlds. The thing is, right, not everyone can get approved for it. That's ultimately why we're reaching out.
HOMEOWNER8:01
so say I go and I say, yeah, I wanna do this, then
AGENT03:57pm
Chip.
HOMEOWNER8:08
what you guys go like, oh well, we'll check some things and we'll get back to you. That, that kinda how it works?
AGENT8:23
So, so the way that it works is basically my job it's really just to help find a better day and time, uh, on a different day that you have about a spare 30 minutes where we can have them pop by and and show you this different option. What they do is they sit down with you, they take a look at the bill with you, and they're gonna
HOMEOWNER03:57pm
Mhm
AGENT8:41
show you a breakdown comparison of what you're paying with Edison. What you'll be paying with them in the future and then how you can cut down and avoid all those rate increases, uh, with solar. So that's ultimately the way that we work it. I don't know if there's typically a time that you have more available, maybe more on like a morning time or an afternoon time for about 30 minutes on a different day.
HOMEOWNER3:08
Um yeah
AGENT8:51
Cause from what I'm seeing, uh, uh, uh, I'll be really honest with you, uh, Mr. Johnson, from what
HOMEOWNER03:58pm
Mhm
AGENT9:01
I'm seeing, I know we're getting a little bit tied up, um, but as far as like availabilities goes typically it takes roughly 30 minutes, 45 on the longer end if you have more questions. Um, but from what I'm seeing, I know that they are available specifically in the area uh on the weekend. I don't know if you have any availability maybe sometime tomorrow or Sunday.
HOMEOWNER9:16
No, not this weekend, but I, I can do it next week if that's
AGENT0:18
OK.
HOMEOWNER0:18
OK.
AGENT9:24
Sure. Let me double check cause I, I, we have different consultants. I just wanna make sure that I don't give you one that's not in the area. Um,
HOMEOWNER3:22
Mm.
AGENT9:41
let me see here. As far as next week goes, from what I'm seeing, we do have an opening. We're pretty free on Monday and Tuesday. Monday, I would say is more flexible. Uh, as far as like timing goes, are, are you usually more free mornings or is it more like
HOMEOWNER0:18
No,
AGENT03:59pm
afternoons?
HOMEOWNER9:43
afternoon for sure.
AGENT9:43
Uh afternoon for sure. OK. Let me double check here. Afternoon, is that looking like sometime after 4, some after 2?
HOMEOWNER9:50
After 4
AGENT10:07
OK. What I'm seeing here is that if anytime after 4 does work, I do see that we have an opening at, let me check here. From my understanding, it's a a 6 p.m. If a 6 p.m. works for you, we definitely have that open. We work as late as 7 o'clock.
HOMEOWNER10:14
Um OK, that sounds OK.
AGENT10:30
OK, awesome. So again, my name's Adam. I'm the verifications manager. Ultimately what I'm gonna do for you is I'm gonna send you a confirmation text letting you know it's set for Monday at 6. If you can do me the kind favor right up just giving me a like or thumbs up on it. That way I know you received it. That'll be great.
HOMEOWNER1:06
Yup.
AGENT10:36
And uh yeah, the only thing we need present man is just the powerful. As long as you have that, we'll take care of everything for you.
HOMEOWNER10:38
Yup, I can get that
AGENT10:40
Awesome, man. Great speaking with you. I hope you have yourself a great weekend.
HOMEOWNER10:48
And, yeah, you just on Monday, just like remind me if you can send me a text like hey, don't forget you have a 6 o'clock or something.
AGENT4:50
Yeah, yeah,
HOMEOWNER1:31
That's
AGENT0:55
yeah,
HOMEOWNER2:49
something
AGENT0:18
if you
HOMEOWNER10:30
you can do?
AGENT10:57
absolutely, man. Yeah, what, what I'll go ahead and do for you is, uh, why don't I go ahead and send you a text like in the morning on Monday morning just to give you that reminder.
HOMEOWNER10:59
Sure, that's fine
AGENT11:00
Awesome, man. All righty. Have yourself a
HOMEOWNER11:00
All right.
AGENT10:40
great weekend.
HOMEOWNER04:00pm
Thanks. Bye.
AGENT04:00pm
Yes, yes, sir.
RecordingRE8dd153f7178c23b65704b398213d0f55 ↗
LISA LECORCHICK
BOOKEDMEDIUM
#20554Jun 23 91 exchangesobjection at 3:50stage Signed
Listen forShe isn't being difficult — she's being considerate. Josh thanks her for the honesty FIRST, then removes the premise. Best lesson in not accepting a self-disqualification.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER3:43
I mean, I don't even know what all involved. I know what saved me money. monthly on my electric
AGENT5:11
Mhm
HOMEOWNER3:50
bill, but um I don't have money to replace a new roof, nor whatever this would cost me to install solar,
AGENT2:08
Gotcha
HOMEOWNER3:51
so I don't wanna waste
AGENT1:26
Oh
HOMEOWNER3:53
anybody's time, so I'm just
AGENT0:25
Of course,
HOMEOWNER3:53
being upfront
AGENT0:25
no,
HOMEOWNER2:35
about
AGENT0:25
and
HOMEOWNER0:13
that.
AGENT4:54
I really appreciate that you're telling me this, and this is why you're gonna love this program. The reason being is cause there's no out of pocket cost to the homeowner, right? There's no big loan you need to take out. There's no down payment. Nothing for the installation costs, even no lien on the property. And then in regards to the roof, like I said, that's something they can actually check for you because if the roof is damaged or if it isn't a replacement really soon. That's something that they can actually advise you. So that's something that they do check before even, of course, getting on the roof or even touching it. So, in regards to that with these new types of programs, they're made very simple now. They're meant just to help homeowners save, because of the crazy rate increases that happen every single year. Uh, I'm not too sure if you know this year went up 12. Last year it went up around 8%. So annually with uh all the energy companies within Pennsylvania. They go up anywhere around that 8 to 10% annually for just within the past 3 years alone. So that's why these programs were designed
HOMEOWNER5:11
Mhm
AGENT5:11
because homeowners are seeing that increase on their energy bill every single year, and this is just meant to help them save as long as they're able to qualify for it from what you answered, it definitely sounds like you could. It's just a matter of sitting down with the consultant to see if they're able to help you out. Mhm. So, uh, in regards to the availability, Lisa does mornings or like afternoons work or does the weekend work best for you?
···
HOMEOWNER0:05
Hello, this is Lisa
AGENT0:13
Hey Lisa, how are you? This is Josh. I was just giving you a call. I believe you spoke with someone on my team yesterday. It was just regarding the new energy program. Is that
HOMEOWNER0:13
Yes.
AGENT0:25
correct? Yeah, OK, I can do that. I was just reaching out, of course, to see if you got that notice in the mail from the Pennsylvania Energy Companies. It was just regarding the most recent rate increases. Did you happen to see that?
HOMEOWNER09:30am
No, I didn't
AGENT0:44
No? OK, no worries. I mean, you, you might have actually seen it on the news as well, but pretty much what's going on, Energy company, they are raising their rates as high as 12% this year, so unfortunately what that means, it just means everyone's energy bill's gonna go up. Uh, if you don't mind me asking me, so do you know how much you paid on your most recent power bill?
HOMEOWNER0:47
Uh, I don't know. I was over 200 bucks.
AGENT09:30am
200. Around
HOMEOWNER0:25
Yeah
AGENT0:55
Wow, OK. Definitely a high amount. Does tend to go up more during the summer or during the wintertime for you.
HOMEOWNER09:30am
Um it varies
AGENT1:26
Berries, OK. No worries. Well, that's why we are just giving you a call, Lisa, because with the, with the 12% rate increase, everyone's bills are just bound to go up, unfortunately. But the reason why we're calling is there's brand new government endorsed solar programs that are really just designed to help you eliminate that bill that you have with your energy company and help you switch into a cheaper, more sustainable solar bill that can roughly save you around 40%. Uh, does that all kind of make sense so far?
HOMEOWNER5:11
Mhm
AGENT1:38
Yeah? OK. Well, Lisa, my job, it's really simple. It's actually just to go ahead and see if you are a good fit for these programs and then of course if you are, we just select the best time and date to go over those details for you, OK? OK. Uh, a quick question for you then for your property, are there any big trees or tall buildings that provide shade over your roof by any chance?
HOMEOWNER09:31am
Mm, not really
AGENT1:53
Not really? OK. Got you. So your property gets a good amount of sunlight then, correct?
HOMEOWNER09:31am
Yeah, yeah
AGENT2:01
Awesome. And then for the roof, are there any leaks or damages that you're currently aware of, anything like that or nothing?
HOMEOWNER2:06
Um, nothing, but I do know it probably needs replaced sooner than later.
AGENT2:08
Gotcha. OK, so it's a little bit on the older side?
HOMEOWNER2:12
Uh, yeah, I'm not sure. I've only been here a few years,
AGENT5:11
Mhm.
HOMEOWNER2:16
but um I know there's some soft spots and so forth.
AGENT2:27
Gotcha. OK. Well, if that is the case, that's something that we actually do check before even touching your roof, right? So we don't even come close to a roof that's not structurally strong enough to sustain the system, let alone if
HOMEOWNER5:11
Mhm.
AGENT2:35
it has a little bit of life left on it, that is something we advise as well. But that's something that the consultant can actually talk to you about in the consultation as well, OK?
HOMEOWNER5:11
Mhm
AGENT2:44
OK. And then for the property as well, is there anyone else that owns the property with you that's on title like a spouse or a family member or is it just yourself?
HOMEOWNER09:32am
Just myself
AGENT2:58
Just yourself. Perfect. OK. And then, since of course these uh programs are government endorsed. You would just need to have a good standing credit score of at least 660 or higher, so I'm guessing you're good on that end as well, correct? Yeah,
HOMEOWNER09:32am
Yup
AGENT3:05
Alisa. awesome, I know this is a silly question, but there's no existing solar system on the property right now, correct?
HOMEOWNER0:25
Correct
AGENT3:30
Correct. OK. Awesome. Then, well, it definitely seems like from the questions that you answered, you could be a good fit for the program. The next step, like I mentioned, it is really, really simple. It's just selecting that better time and dates for the consultant can actually stop by, break it all down, and then, of course, answer any questions you may have. Um, so, when it comes down to your availability, just typically like mornings or afternoons work better for you?
HOMEOWNER3:36
Well, I mean, I'm gonna be upfront. I don't have much extra cash to even
AGENT5:11
Mhm.
HOMEOWNER3:43
I mean, I don't even know what all involved. I know what saved me money. monthly on my electric
AGENT5:11
Mhm
HOMEOWNER3:50
bill, but um I don't have money to replace a new roof, nor whatever this would cost me to install solar,
AGENT2:08
Gotcha
HOMEOWNER3:51
so I don't wanna waste
AGENT1:26
Oh
HOMEOWNER3:53
anybody's time, so I'm just
AGENT0:25
Of course,
HOMEOWNER3:53
being upfront
AGENT0:25
no,
HOMEOWNER2:35
about
AGENT0:25
and
HOMEOWNER0:13
that.
AGENT4:54
I really appreciate that you're telling me this, and this is why you're gonna love this program. The reason being is cause there's no out of pocket cost to the homeowner, right? There's no big loan you need to take out. There's no down payment. Nothing for the installation costs, even no lien on the property. And then in regards to the roof, like I said, that's something they can actually check for you because if the roof is damaged or if it isn't a replacement really soon. That's something that they can actually advise you. So that's something that they do check before even, of course, getting on the roof or even touching it. So, in regards to that with these new types of programs, they're made very simple now. They're meant just to help homeowners save, because of the crazy rate increases that happen every single year. Uh, I'm not too sure if you know this year went up 12. Last year it went up around 8%. So annually with uh all the energy companies within Pennsylvania. They go up anywhere around that 8 to 10% annually for just within the past 3 years alone. So that's why these programs were designed
HOMEOWNER5:11
Mhm
AGENT5:11
because homeowners are seeing that increase on their energy bill every single year, and this is just meant to help them save as long as they're able to qualify for it from what you answered, it definitely sounds like you could. It's just a matter of sitting down with the consultant to see if they're able to help you out. Mhm. So, uh, in regards to the availability, Lisa does mornings or like afternoons work or does the weekend work best for you?
HOMEOWNER0:44
Um,
AGENT3:30
Afternoons?
HOMEOWNER2:06
probably
AGENT0:13
OK.
HOMEOWNER3:30
afternoon
AGENT5:32
I'm looking here, would potentially tomorrow in the afternoon work for you? I have any time after 3 o'clock from tomorrow all the way to Friday.
HOMEOWNER09:35am
Oh, Mm We
AGENT5:41
Thursday?
HOMEOWNER5:41
can try Thursday.
AGENT5:49
OK. And what time would work best for you? I have any time after, actually 2 o'clock available. So anytime after 2 all the way to, it looks like 7 p.m.
HOMEOWNER09:35am
Um um.
AGENT5:11
Mhm
HOMEOWNER6:05
I just thinking, um, let's
AGENT4:54
3
HOMEOWNER0:25
do
AGENT0:55
p.m.?
HOMEOWNER4:54
3
AGENT0:13
OK,
HOMEOWNER0:55
p.m.
AGENT6:10
perfect. And you said uh Thursday, correct? Perfect. So I
HOMEOWNER0:25
Yeah
AGENT6:21
can definitely go ahead and put you down then for Thursday at 3. Now, just for your utility bill, do you typically get that online or do you get that in the mail? Online?
HOMEOWNER0:25
Uh,
AGENT2:58
Perfect.
HOMEOWNER6:21
online
AGENT6:37
Cause what I'm gonna do, Lisa, I'm just gonna go ahead and send you a, a text message confirmation. It's just of course confirming for Thursday at 3. If you have some time, what you're actually able to do is take a screenshot of your bar graph. It should be on page 3. It's just a bar graph that shows your annual usage.
HOMEOWNER5:11
Mhm
AGENT6:47
If you send that over to us, that would actually save you some time during the consultation because that's how they're gonna draft up the savings report for you, OK? Perfect, Lisa.
HOMEOWNER0:13
OK
AGENT7:08
So I'll be sending you that text message shortly for Thursday at 3 p.m. Now, I always like to say this just to make sure we do work as a first come first serve, so what that means since you're taking that time for Thursday at 3, another homeowner won't be able to take advantage. So I really just wanna make sure that 3 o'clock works for you on Thursday. Perfect, Lisa. Awesome.
HOMEOWNER0:25
Yeah
AGENT7:23
Uh, I'll be sending you the text message shortly then. In the meantime, I know you probably don't have your bill right on you. So just give me a like or a thumbs up just to let us know that you got the message and then whenever you have that time, you can go ahead and send over that bill so we can help you out, OK? Awesome then Lisa, well, you
HOMEOWNER7:31
All right
AGENT7:28
have a great rest of your day. We look forward to meeting you, uh, this Thursday at 3. No problem.
HOMEOWNER0:13
OK,
AGENT09:37am
Bye-bye
HOMEOWNER7:31
thank you All right, bye.
RecordingRE20f6d85e7d6968c6d609fa7a1c3d1c91 ↗
KATE TURNER
BOOKEDMEDIUM
#20656Jun 25 133 exchangesobjection at 2:46stage Signed
Listen forAn objection nobody scripted for — will solar void the new roof warranty?
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:15
OK
AGENT2:38
120 or 130. You can see that drop down to like 80 $70 or so.
HOMEOWNER2:46
So we have like uh we just got a new roof and we have like a warranty on the roof. So I don't know if that would like disqualify our warranty on our roof.
AGENT0:36
No,
HOMEOWNER3:09
would be
AGENT0:28
you're
HOMEOWNER0:15
my
AGENT0:36
not
HOMEOWNER11:40am
only thing
AGENT3:09
Yeah, no, the good news is that it actually comes with a, with 25 year warranties, um, so you're also covered on the, on the roofing. And they also do an inspection to make sure that obviously the roof is in good condition. So you are covered on, on that as well too. What they're basically doing is they try to mimic what, what you're already doing with the utility company. Um, just at a cheaper rate. So you would be covered
HOMEOWNER0:15
OK
AGENT3:19
So, just a few questions just to see if you are a good fit. Um, there's a couple other factors, but, um, you're, are you the only person on Tidal for, for your property there? Mm
HOMEOWNER3:25
Um, no, my ex-husband is still. We haven't like taken care of that
···
HOMEOWNER11:37am
Hello
AGENT7:24
Hi, Kate.
HOMEOWNER0:15
Yes
AGENT0:15
Hey, how's it going, Kate? My name's uh Andrew. I'm just reaching out to you because I, I think you spoke to someone here on my team yesterday about the uh the new energy program. How are you
HOMEOWNER0:15
OK
AGENT11:37am
doing today
HOMEOWNER0:15
I
AGENT11:37am
Yeah, sorry,
HOMEOWNER0:15
think
AGENT0:15
uh
HOMEOWNER11:37am
I did
AGENT0:28
yeah, yeah, it was, it was probably brief, but basically, uh, in regards to uh a new energy program that can, that helps with reducing your electric bill. Uh, they, they, they mentioned that, I don't know if you saw the notice in the mail from the utility company, um, thinking that they're gonna increase the rates. Uh, it was on the back of the bill. Did you happen to see that?
HOMEOWNER0:40
I don't think I saw that
AGENT0:50
OK. Well, basically all it is is that they're gonna be increasing it by about 15%. Um, and what we're doing is helping homewards kind of avoid those rate increases and, and reduce their bill. Do you know roughly
HOMEOWNER0:15
OK
AGENT0:54
how much you're paying for electricity on average right now or if you're paying at least over $60.
HOMEOWNER0:59
Um yeah, I usually we do.
AGENT1:03
OK, is it much over that or is just a bit over, like, maybe like 80,
HOMEOWNER0:50
Well,
AGENT1:19
100?
HOMEOWNER1:10
it just depends like typically our bill was like 55 in the winter and then cause we have like gas heat
AGENT0:54
Right
HOMEOWNER1:13
and then if we run AC and fans in the summer, it goes above
AGENT1:19
OK. Would you say it's about 100 or so in the summertime? $80
HOMEOWNER1:22
Um, probably like 150.
AGENT1:25
Oh wow, OK, it's a big jump. OK. So,
HOMEOWNER1:30
Well, yeah, cause we, we go from not like just using lights and whatever, and then we have like AC and fans,
AGENT3:49
gotcha.
HOMEOWNER0:15
so.
AGENT1:37
OK. So, yeah, well, then it definitely looks like you'd be a good fit. Um, my job is basically just to see if you'd be a good fit for it, but just
HOMEOWNER11:38am
Mhm
AGENT2:08
so you know how it actually works. What it is, it, it's actually a government endorsed uh uh program. The way that it works is that if you get, you and the home can get approved, uh, you get a solar system installed on your home. It's, there's no money out of pocket that you have to, to, to come out with. And all it basically does is it eliminates the bill that you have right now, uh, and then it just swaps it out for a cheaper and a fixed solar bill. Um, the key thing is just making sure that you can actually qualify for it and that's why, that's what I'm reaching out to you for. Do you mind if I ask you a couple of questions to see if you might be a good fit for it?
HOMEOWNER2:11
So is it like solar on the roof?
AGENT2:32
Yeah, so it's a solar system that gets installed on your home at no cost, right? But what it basically does is that it, it eliminates the bill that you have right now, and you just pay for the energy that's coming from the solar at a cheaper rate than you would your utility. And normally, you're typically seeing a reduction of about 30 to about 40% on the bill. So if you're paying let's say
HOMEOWNER0:15
OK
AGENT2:38
120 or 130. You can see that drop down to like 80 $70 or so.
HOMEOWNER2:46
So we have like uh we just got a new roof and we have like a warranty on the roof. So I don't know if that would like disqualify our warranty on our roof.
AGENT0:36
No,
HOMEOWNER3:09
would be
AGENT0:28
you're
HOMEOWNER0:15
my
AGENT0:36
not
HOMEOWNER11:40am
only thing
AGENT3:09
Yeah, no, the good news is that it actually comes with a, with 25 year warranties, um, so you're also covered on the, on the roofing. And they also do an inspection to make sure that obviously the roof is in good condition. So you are covered on, on that as well too. What they're basically doing is they try to mimic what, what you're already doing with the utility company. Um, just at a cheaper rate. So you would be covered
HOMEOWNER0:15
OK
AGENT3:19
So, just a few questions just to see if you are a good fit. Um, there's a couple other factors, but, um, you're, are you the only person on Tidal for, for your property there? Mm
HOMEOWNER3:25
Um, no, my ex-husband is still. We haven't like taken care of that
AGENT0:15
OK.
HOMEOWNER11:40am
yet, so
AGENT3:36
Got it. Well, I'm, I'm just curious if, if this was something that would work for you, would he need to, to be there for it, or is that something that you are able to make a decision on if it helps you with reducing
HOMEOWNER0:36
No,
AGENT3:37
your, your bill.
HOMEOWNER3:40
I mean I can, like I don't think he really cares, so.
AGENT3:49
OK. I gotcha. OK. And then um I guess the next question is, do you happen to have any big trees or anything that would be blocking the sun that would cause like a lot of shade.
HOMEOWNER3:56
Uh, no, I think we have some trees, but I don't, they're not very tall, like they're not like I'm pretty sure the roof is higher than all the
AGENT0:28
Yeah,
HOMEOWNER3:49
trees.
AGENT4:02
I'm looking at it now. Yeah, I think you should be OK. They're a little bit further out and they're not blocking anything. Perfect.
HOMEOWNER0:28
Yeah
AGENT4:08
OK. And then you said the other qualifying question is just making sure that the roof is in good condition, but you just replaced it, right? So that one,
HOMEOWNER11:41am
We did,
AGENT4:09
that should be fine, right?
HOMEOWNER11:41am
yeah. Mhm.
AGENT4:20
Perfect. Awesome. And then because it is a government endorsed program. They do want to make sure that you do make your payments on time so they do ask um if you have at least a 660 credit score or higher.
HOMEOWNER0:15
I
AGENT3:49
Do you happen to have a
HOMEOWNER11:41am
I probably
AGENT4:29
OK, yeah, just 660 is the minimum requirement. So as long as you haven't had any late payments or anything like that.
HOMEOWNER4:33
I mean, I'm sure I've had late payments, but I think my credit score is high enough.
AGENT4:35
It's still high, OK. As long
HOMEOWNER1:03
Like
AGENT0:28
as
HOMEOWNER5:26
when
AGENT11:41am
it's over.
HOMEOWNER4:37
look at my, like a, like,
AGENT11:41am
credit karma
HOMEOWNER11:41am
think it's OK.
AGENT0:15
OK
HOMEOWNER4:44
I don't know, like on my like mortgage thing, there's like a, I don't know. It, it looks like it's OK.
AGENT4:52
OK, perfect. Sounds good. And then um this is a silly question but I always have to ask, but you don't obviously have any type of existing solar system on your home?
HOMEOWNER0:36
No
AGENT5:17
OK Perfect. Um, so it looks like you'd be a good fit. Um, my job, I commences with you is what we do is we actually set you up with an energy consultant. Um, they actually stopped by your property for a 30-minute in-home assessment and then what they do is they're gonna be able to break down how the program works and they'll show you side by side um exactly how much you can save with it, and then ultimately see if they can help you get approved for the for for for reduction on the bill. Um, are you
HOMEOWNER0:15
OK
AGENT5:20
typically more available mornings or afternoons?
HOMEOWNER5:26
Uh, when I, I'm a teacher, so I'm home. like in the summer
AGENT5:38
Oh, OK, perfect. Um, let me just check here. Um, would you have some availability tomorrow. Let's see. maybe like around 10 a.m.
HOMEOWNER5:48
Um, honestly, next week would be better. The kids are with their dad all next week, so I'll be home. and not have kids around. So, like
AGENT0:15
OK
HOMEOWNER5:50
if you could do next week, that probably would be an easier thing.
AGENT6:06
We definitely can. I know that they're in the area right now. They're living in um in your area, uh, like this week. I, I'm gonna double check to make sure that they're in there next week. Give me one second, um but if not, is there availability maybe more in the evening time or something that would work better for you
HOMEOWNER0:28
Yeah,
AGENT0:28
with.
HOMEOWNER6:09
maybe more like afternoon, evening would be better.
AGENT0:15
OK,
HOMEOWNER6:09
So I think we have
AGENT0:28
yeah
HOMEOWNER6:11
some doctor's appointments in the morning.
AGENT6:18
OK, so maybe like, I'd like to just get them while they're out there for you, rather than have to like kinda go back and forth with you. I would, uh, maybe
HOMEOWNER11:43am
Mhm.
AGENT6:21
like a 5 or a 6 p.m. They work basically until 8:00 p.m. so
HOMEOWNER2:08
Sure,
AGENT6:22
anytime between that,
HOMEOWNER7:18
yeah, that
AGENT11:43am
you're fine.
HOMEOWNER7:18
that's fine
AGENT6:27
OK. So how about, I'll, I'll put you down for 6 p.m.
HOMEOWNER0:15
OK
AGENT6:42
Awesome Perfect. So I'll, I'll go ahead and set you up for 6:00 p.m. You're gonna get a confirmation text from me, um, right after the call. Um, if you could just do me a favor, what is important is that we do get a copy of the utility bill, or at least that you have it there for the meeting. So that's what's gonna determine how much like uh how many panels you would need and they, they look at
HOMEOWNER0:15
OK.
AGENT6:51
your energy usage. Um, would you be able to send over a picture of that, or do you at least have it for the meeting?
HOMEOWNER6:56
Um, I have it probably online. Like
AGENT0:15
OK.
HOMEOWNER6:57
I have an account online. I can pull it up.
AGENT7:05
OK, perfect. So, if you have some time to do it, um, before tomorrow, send it over. If not, so long as you can pull it up, that should be fine. OK. Perfect. So I'm gonna send that over to you right now and just before I let you go, they always have me ask, um, tomorrow at 6 p.m. would be like the best possible time. Uh just so I can make sure I can lock you in into the schedule.
HOMEOWNER7:18
Yeah, that's fine.
AGENT7:24
Perfect Hi, Kate. It was really nice talking to you. My name's Andrew, by the way.
HOMEOWNER0:15
OK,
AGENT7:25
If you have any questions
HOMEOWNER11:44am
thank
AGENT0:15
in
HOMEOWNER0:15
you
AGENT11:44am
the meantime,
HOMEOWNER11:44am
so much.
AGENT7:27
feel free to reach out, OK?
HOMEOWNER11:44am
OK, thank you
AGENT7:30
All right. You're welcome.
HOMEOWNER11:44am
Mhm.
AGENT11:44am
Take care
RecordingRE3ec81c39dd6060133e24e102cb7b3bec ↗
Jorge Nunez
BOOKEDMEDIUM
#19416May 11 649 exchangesobjection at 3:40stage Held
Listen forWind-stripped shingles, already planning a partial re-roof.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER3:33
regular shingles.
AGENT2:38
Correct
HOMEOWNER3:40
Um, yeah So I'm looking into having somebody come down and, and, um, redo the roof, uh,
AGENT4:00
Mhm
HOMEOWNER3:43
at least half of it, where the wind
AGENT2:35
at least
HOMEOWNER03:39pm
really hits.
AGENT3:03
Gotcha.
HOMEOWNER3:46
which is the problem of the, which
AGENT3:03
Gotcha
HOMEOWNER3:47
is the front of the house, but with you guys, if you're gonna, if you're gonna put the um the uh solar panels, the solar panels are gonna be on the back end of the house
AGENT4:00
Mhm. Correct. Yes. Where he gets the most production is typically where we do put the panels, but the good
HOMEOWNER2:35
Mm.
AGENT4:08
thing about us as well is we don't even come close to a roof that's not structurally strong enough to sustain the system. So if there is like damage or anything like that, that, you know, where
HOMEOWNER0:27
No,
AGENT0:47
it's
HOMEOWNER0:27
no,
AGENT03:39pm
the point,
HOMEOWNER03:39pm
there's no
AGENT1:35
yeah.
HOMEOWNER3:11
damage.
AGENT4:20
OK. Gotcha. No problem. And that shouldn't be an issue. And then, uh, you already mentioned it was a shingle roof, so that's good there. And is there anyone else that owns the property with you. That's a title, like a spouse
···
HOMEOWNER1:15
You know
AGENT0:06
Hi, hello, Mr. Nunez.
HOMEOWNER03:35pm
Can I help you
AGENT0:15
Hi, Mr. Nuniz. My name's Josh. I was just giving you a call. I believe you just spoke with someone on my team regarding the new energy program. How are you doing today?
HOMEOWNER0:17
Right I'm good, thank you. How are you
AGENT0:27
I'm doing really good. Thank you for asking, Mr. Nunez. Um, of course, we were just calling and seeing if you got that notice in the mail. It was just regarding the recent rate increases. Did you happen to see that by any chance?
HOMEOWNER0:30
No, no, no, no, I didn't receive anything. I, I told the lady that
AGENT4:00
Mhm
HOMEOWNER0:35
uh generally, I don't take these calls. I just cut everybody off and that's it.
AGENT0:15
OK
HOMEOWNER0:41
But I'm already, I'm already getting information from Southern California Edison about um
AGENT4:00
Mhm.
HOMEOWNER0:47
energy plants and, and uh um what you might call it, solar, solar stuff.
AGENT4:00
Mhm
HOMEOWNER0:54
So they, they, they have people that they refer me to or they refer them to me. uh, but already, already a figure on mine as far as what I'm gonna be paying a month because they have all Southern California has all the figures.
AGENT2:38
Correct,
HOMEOWNER0:15
So
AGENT4:00
yes
HOMEOWNER1:15
my question, my question to you is, you know, what is it that you're offering here that's gonna be um equal or not beating whatever they, they're offering me.
AGENT1:35
Yeah, really good question. I'm glad you asked that, Mr. Nina. So we actually work alongside California Edison. So whenever you inquire about like solar or anything like that, uh, they just give your information to us and we go ahead and make a call. Now, of course, I don't know if they gave your information to you or anything like that, but we just reached out to you because that's what we do. We're a
HOMEOWNER4:00
Mhm
AGENT1:47
sole brokerage, right? So we're able to go ahead and hunt down the best deal for you when it comes down to solar. Now it sounds like uh you've been looking into it or starting, wanting to, have you got a consultation yet regarding your property or anything like that?
HOMEOWNER03:37pm
Uh, I will be
AGENT03:37pm
You will be? OK
HOMEOWNER1:53
Somebody, somebody, yeah, somebody will be coming down but
AGENT3:03
Gotcha.
HOMEOWNER1:15
you know, what
AGENT0:15
OK
HOMEOWNER1:54
do, what do you have
AGENT2:04
Yeah, so every solar company has access to the same types of programs that are out. So whether if you go with Sunrun, Tesla, uh, whoever it may be, at the end of the day,
HOMEOWNER4:00
Mhm
AGENT2:35
we all have access to the same program. So at the end of the day, it's what the company can do for you, right? Whether that be giving you an extra panel for production, uh, battery pack, whatever it may be, whatever incentives those certain companies are offering. What I could say is with us, we have beaten out Sunrun quite a few times when it comes down to quoting for homeowners, even Tesla, as a matter of fact. So if you're looking into getting multiple consultations. That's exactly what I recommend homeowners to do. At least get, you know, around 3 to 4 quotes coming in before making a decision, but it sounds like
HOMEOWNER4:00
mhm
AGENT2:38
it's, that you're already considering, correct?
HOMEOWNER0:17
Right.
AGENT3:03
OK. Gotcha. Well, uh, uh, my job is really simple, Mr. Nunez. It's just to actually go ahead and see if you are a good fit for these programs and then of course if you are, uh, we just select a better time and date to Kaon can stop by. They break down all those questions for you or answers. Uh, they show you a savings report and they get to answer any questions or concerns you may have. Um, for your property though, do you have any like big trees or tall buildings that
HOMEOWNER0:27
No,
AGENT3:04
provide shade?
HOMEOWNER03:38pm
there's no,, no,
AGENT3:07
Nothing
HOMEOWNER03:38pm
there's no
AGENT1:35
like that
HOMEOWNER3:07
trees, no bushes, nothing like
AGENT0:15
OK.
HOMEOWNER0:27
that.
AGENT3:11
And what about the roof condition? Any leaks or damage you're aware of, anything like that?
HOMEOWNER3:14
Uh, yeah, well, I'm looking into that too because uh
AGENT4:00
Mhm
HOMEOWNER3:17
the wind there's, it gets pretty windy around there
AGENT4:00
Mhm.
HOMEOWNER3:20
and it's already killed off, uh, some
AGENT1:47
Oh
HOMEOWNER3:23
of the um uh um uh shingles.
AGENT3:25
Gotcha. OK. So it's
HOMEOWNER1:47
Oh,
AGENT4:20
a shingle
HOMEOWNER0:15
so
AGENT0:41
out.
HOMEOWNER3:32
I, yeah, so I, I, um, uh, the, the regular sing, not the tile, but the the
AGENT1:35
Yeah.
HOMEOWNER3:33
regular shingles.
AGENT2:38
Correct
HOMEOWNER3:40
Um, yeah So I'm looking into having somebody come down and, and, um, redo the roof, uh,
AGENT4:00
Mhm
HOMEOWNER3:43
at least half of it, where the wind
AGENT2:35
at least
HOMEOWNER03:39pm
really hits.
AGENT3:03
Gotcha.
HOMEOWNER3:46
which is the problem of the, which
AGENT3:03
Gotcha
HOMEOWNER3:47
is the front of the house, but with you guys, if you're gonna, if you're gonna put the um the uh solar panels, the solar panels are gonna be on the back end of the house
AGENT4:00
Mhm. Correct. Yes. Where he gets the most production is typically where we do put the panels, but the good
HOMEOWNER2:35
Mm.
AGENT4:08
thing about us as well is we don't even come close to a roof that's not structurally strong enough to sustain the system. So if there is like damage or anything like that, that, you know, where
HOMEOWNER0:27
No,
AGENT0:47
it's
HOMEOWNER0:27
no,
AGENT03:39pm
the point,
HOMEOWNER03:39pm
there's no
AGENT1:35
yeah.
HOMEOWNER3:11
damage.
AGENT4:20
OK. Gotcha. No problem. And that shouldn't be an issue. And then, uh, you already mentioned it was a shingle roof, so that's good there. And is there anyone else that owns the property with you. That's a title, like a spouse
HOMEOWNER0:27
No
AGENT4:21
or family member,
HOMEOWNER0:30
No, no,
AGENT03:39pm
just yourself. OK.
HOMEOWNER0:30
no, no.
AGENT4:33
Got you. And then for these program s of course, since they are government endorsed, you would just need to have a good standing credit score of at least 670 or higher. So I'm guessing you're good on that end as well,
HOMEOWNER0:15
OK,
AGENT2:38
correct?
HOMEOWNER03:39pm
so, so I, I am,
AGENT4:00
Mhm.
HOMEOWNER4:38
but I don't want anybody running my credit until I say it's OK.
AGENT4:39
No, yeah, of course
HOMEOWNER4:41
because I already, I run, I run into this with Sunrun
AGENT1:47
Oh,
HOMEOWNER0:41
already.
AGENT4:43
and they ran it without your permission?
HOMEOWNER4:45
and they run it without my permission.
AGENT03:40pm
Oh, got you
HOMEOWNER4:49
And there was another company that they that uh Bright Light or something like
AGENT0:17
Uh,
HOMEOWNER0:27
that
AGENT03:40pm
lightreach
HOMEOWNER4:50
and need the same shit.
AGENT03:40pm
Lightreach,
HOMEOWNER1:35
Yeah.
AGENT0:15
OK
HOMEOWNER4:55
Bright, as bright light or bright, they're, they're based in Florida
AGENT3:03
Gotcha.
HOMEOWNER03:40pm
or somewhere. I don't know.
AGENT0:15
OK.
HOMEOWNER4:59
And they run, and they run my credit and they, they,
AGENT1:47
Oh
HOMEOWNER5:02
they did a hard search on it and I saw it on my credit file
AGENT1:35
Yeah
HOMEOWNER5:07
because I looked my cre I, I, I look at my credit file every 3 days at least once a week. And I saw that they, it
AGENT1:35
Yeah,
HOMEOWNER0:27
got
AGENT1:35
yeah,
HOMEOWNER03:40pm
run and I, I
AGENT0:27
no,
HOMEOWNER5:14
never authorized
AGENT5:14
that's definitely
HOMEOWNER4:41
this.
AGENT4:49
something.
HOMEOWNER5:19
And within then there was a big, it was a big, it was, it was a big
AGENT4:00
Mhm.
HOMEOWNER5:25
fiasco between the two companies there. And that's why I, you know, everybody, anybody that calls me up,
AGENT4:00
Mhm
HOMEOWNER5:27
I always just say no thank you and that's it.
AGENT3:03
Gotcha
HOMEOWNER5:32
And I just blocked the number, but since I'm already looking seriously looking into this thing through Edison. OK? And they've already gave me the names of the companies that,
AGENT2:38
Correct
HOMEOWNER5:45
you know, I could be calling up that, that actually that I will be calling, um, and they already gave me a price more
AGENT4:00
Mhm
HOMEOWNER5:48
or less because they have all the information as to what my monthly payment is gonna be. You know, and it all started with only a
AGENT1:35
Yeah,
HOMEOWNER6:53
backup,
AGENT5:53
now you're looking
HOMEOWNER5:52
only
AGENT1:47
into
HOMEOWNER6:53
a battery
AGENT03:41pm
the whole thing.
HOMEOWNER5:57
because we have, we've got a lot of, we, we get a lot of PS what is that? PSPs
AGENT5:58
though, where they, where they,
HOMEOWNER12:39
or whatever.
AGENT6:00
yeah, they shut off the
HOMEOWNER0:27
here
AGENT0:15
energy.
HOMEOWNER6:01
in Riverside. So where, where
AGENT1:47
so we're
HOMEOWNER0:15
are you
AGENT03:41pm
located out
HOMEOWNER03:41pm
where are
AGENT0:15
in
HOMEOWNER0:15
you
AGENT4:08
Los
HOMEOWNER0:27
calling
AGENT03:41pm
Angeles,
HOMEOWNER0:41
from?
AGENT6:05
so not that far. Yeah.
HOMEOWNER6:10
Oh, OK. Yeah. So we get, we get a lot of uh uh a lot of PSPs whatever here and
AGENT1:35
Yeah
HOMEOWNER6:16
sometimes with no reason at all and,
AGENT03:41pm
Oh yeah
HOMEOWNER6:24
and I got medical equipment. I got me medical equipment at the house. And the other day, just a few days ago, um, the electricity got caught off
AGENT1:47
Oh
HOMEOWNER2:35
around
AGENT03:41pm
wow
HOMEOWNER6:28
3:30 in the morning. So I could, I couldn't use the uh, you know, it woke me up because I couldn't use
AGENT2:35
exactly
HOMEOWNER6:36
the uh the equipment. and then about uh around 5:30,
AGENT03:41pm
Mm, wow,
HOMEOWNER0:15
it
AGENT0:15
OK.
HOMEOWNER6:42
went back on. So my, my question to them was, you know, hey, I got
AGENT4:00
Mhm
HOMEOWNER6:53
medical equipment. What do I do here? You know, you guys got to help me with this thing, so they recommended a battery backup. and or a um
AGENT4:00
Mhm,
HOMEOWNER6:55
a, a solar, a solar thing
AGENT4:00
mhm
HOMEOWNER03:42pm
on the roof. So
AGENT3:25
Gotcha. OK.
HOMEOWNER03:42pm
that's where
AGENT3:03
Well,
HOMEOWNER0:15
I'm
AGENT0:06
I
HOMEOWNER0:27
at
AGENT1:15
know
HOMEOWNER0:17
right
AGENT14:36
we can
HOMEOWNER1:15
now.
AGENT7:07
definitely help out with that if it comes down to it, because having metal equipment, you do need that running, right? Especially if there's a, a blackout or anything that does happen.
HOMEOWNER4:00
Mhm
AGENT7:24
So by all means, our energy control can definitely talk to you about that as well, and show you what it would look like. So, um, in regards to, of course, uh, the other thing that you brought up, uh, which was regarding um what was that question you asked me the first time around. Sorry about that.
HOMEOWNER0:17
Uh.
AGENT03:42pm
Uh, you, you
HOMEOWNER0:47
What
AGENT7:27
said about the
HOMEOWNER0:15
was
AGENT4:33
credit.
HOMEOWNER03:42pm
the what
AGENT7:40
So yeah, we, we don't even run your credit until you're able to move forward and everything makes sense for you, right? So, and the thing is, it's not a hard credit check with us. It's a soft one, but yeah, that, yeah,
HOMEOWNER1:47
Oh
AGENT0:35
that's
HOMEOWNER4:00
yes,
AGENT5:52
only
HOMEOWNER10:12
it is.
AGENT0:27
if you
HOMEOWNER4:00
Yes,
AGENT7:40
move
HOMEOWNER0:15
it
AGENT7:40
forward.
HOMEOWNER0:41
is.
AGENT7:45
So we're not gonna be like Sunrun, right, and run your credit prior. We don't
HOMEOWNER10:43
Uh-huh.
AGENT7:47
do anything like that, yeah.
HOMEOWNER7:49
Well, they did. I mean, both companies,
AGENT4:00
Mhm.
HOMEOWNER7:51
they, they told me exactly what you're telling me,
AGENT03:43pm
No, yeah, we,
HOMEOWNER0:27
and
AGENT0:15
we
HOMEOWNER5:02
they did
AGENT0:35
don't
HOMEOWNER5:02
a hard
AGENT2:04
run
HOMEOWNER4:33
credit
AGENT03:43pm
credit at
HOMEOWNER7:40
check.
AGENT7:54
all. Yeah, we don't run
HOMEOWNER03:43pm
Expecting
AGENT03:43pm
credit at all
HOMEOWNER7:51
what you're
AGENT4:38
until
HOMEOWNER7:51
telling
AGENT9:41
you say
HOMEOWNER0:15
me
AGENT8:18
yes, I, I wanna move forward with the application because first and foremost it's an application. because we need to check to see if the property's still gonna pan out. So what we do is we do a site inspection where someone comes out and they check the property and everything that's if you're willing to move forward and then that's when it gets right. But other than that, no one's gonna touch it. The, that, yeah
HOMEOWNER8:21
OK, I hope, I hope you're
AGENT1:35
Yeah.
HOMEOWNER8:26
right, man, because these people lied to me and when they try to come back and say, well, we're gonna move forward with this and that.
AGENT1:35
Yeah,
HOMEOWNER8:37
I said, no,
AGENT0:27
no,
HOMEOWNER3:55
you guys
AGENT0:15
we,
HOMEOWNER8:28
told me you weren't gonna run my
AGENT03:43pm
definitely gonna do
HOMEOWNER0:15
you
AGENT0:27
that.
HOMEOWNER8:33
guys were on my credit and I don't know, we're, we're, we wait until then I said no. I'm looking at it right now and my credit file.
AGENT8:37
No, yeah, exactly.
HOMEOWNER0:15
So
AGENT0:27
No,
HOMEOWNER4:38
I don't want
AGENT03:43pm
won't do that
HOMEOWNER0:27
here.
AGENT8:40
until we get your.
HOMEOWNER8:45
period. Oh no, no, reconsider, no, I'm not reconsidering anything. If you lie to me in any
AGENT2:35
Exactly,
HOMEOWNER5:27
way,
AGENT0:27
no,
HOMEOWNER03:44pm
shape
AGENT0:27
and
HOMEOWNER0:27
or
AGENT0:15
I'm,
HOMEOWNER0:41
form,
AGENT8:47
I'll be the exact
HOMEOWNER1:15
you're
AGENT2:04
same
HOMEOWNER0:41
out.
AGENT0:15
one.
HOMEOWNER8:54
and, and and and I'm I'm, I, and I'm, you know, and I'm gonna be honest with you, I'm referring this to you
AGENT03:44pm
Oh yeah,
HOMEOWNER3:55
guys
AGENT0:27
of course,
HOMEOWNER0:54
too.
AGENT3:20
and I
HOMEOWNER5:53
Now you
AGENT03:44pm
completely
HOMEOWNER03:44pm
personally,
AGENT03:44pm
get it.
HOMEOWNER9:03
but the company, you know, just to get, just to get the sale or just to get the job, you guys are gonna lie to me and tell me something and then all
AGENT4:00
Mhm.
HOMEOWNER03:44pm
of a sudden, no,
AGENT0:27
No,
HOMEOWNER0:27
no,
AGENT3:20
and I,
HOMEOWNER0:47
it's
AGENT0:06
I
HOMEOWNER9:05
not gonna happen that
AGENT10:26
agree
HOMEOWNER5:27
way.
AGENT9:41
with you, Mr. Nunez. I'll be the same exact way, especially if uh a company came out told me they weren't gonna do it, and then they ended up doing it. So yes, I, I would definitely be dotting my eyes and crossing my T's as well, but uh, I can assure you we don't do anything until you say yes I wanna move forward with the application and that's when they ask, of course, for the last four digits of your social and where where I help you out. Other than that, they just go to your property, take a look at your energy bill to see how much you're using, and they create a savings report from that savings report, they determine how much you're able to save and only if you are saying yes, you want to move forward with the application, then they would ask. But other than that, they will not run it.
HOMEOWNER03:45pm
Mm Well,
AGENT4:00
Mhm.
HOMEOWNER9:48
uh, Edison gave me a savings report.
AGENT03:45pm
Mm, OK,
HOMEOWNER5:25
That's why
AGENT0:27
got
HOMEOWNER0:54
they
AGENT0:15
you.
HOMEOWNER1:35
gave
AGENT0:15
So
HOMEOWNER5:38
me the
AGENT0:35
that's
HOMEOWNER0:15
name
AGENT10:38
probably
HOMEOWNER2:04
of the
AGENT5:25
why
HOMEOWNER2:04
company
AGENT0:54
they're
HOMEOWNER0:15
to
AGENT0:41
already
HOMEOWNER0:15
call.
AGENT4:43
ran it.
HOMEOWNER9:54
OK? So I already, I already,
AGENT4:00
Mhm
HOMEOWNER9:58
already, I already know more or less you know, what I'm gonna, you know, if, if I move forward with them, with the companies that they told
AGENT0:27
Of
HOMEOWNER0:15
me,
AGENT03:45pm
course, yeah,
HOMEOWNER4:41
I already
AGENT4:20
no problem.
HOMEOWNER9:58
know more
AGENT3:03
And then
HOMEOWNER5:48
or less
AGENT0:27
for
HOMEOWNER0:47
what
AGENT0:15
the
HOMEOWNER10:12
I'm gonna pay. So if you guys, if you guys, if you guys come in and you guys beat that price, and I'm not gonna tell you what it is until you
AGENT03:45pm
oh yeah,
HOMEOWNER3:55
guys
AGENT0:27
of course
HOMEOWNER10:14
tell me this is what we're gonna be able to do for you,
AGENT10:15
And then do you
HOMEOWNER0:15
then
AGENT15:04
remember
HOMEOWNER13:07
I'll tell
AGENT2:04
type
HOMEOWNER0:15
you,
AGENT0:27
of
HOMEOWNER10:02
nay
AGENT0:15
program
HOMEOWNER0:27
or
AGENT0:27
it was?
HOMEOWNER10:02
nay.
AGENT10:26
Was it a power purchase agreement? Was it a lease? Was it a finance option? Did you happen to know what option it was? No it's OK.
HOMEOWNER1:47
Oh
AGENT10:27
Typically with uh
HOMEOWNER03:45pm
gosh, I
AGENT0:41
California
HOMEOWNER03:45pm
forgot.
AGENT0:41
Edison,
HOMEOWNER0:27
Um
AGENT10:38
if you're not looking to, you know, like own the system if that's not a big priority for you, then more than likely they probably presented to you a, a power purchase agreement option. Yeah, so
HOMEOWNER10:43
uh-huh. Oh, and then, there, there was a company that there
AGENT4:00
Mhm.
HOMEOWNER10:49
was this company, one of these two companies that told me that, you know, uh, if I
AGENT4:00
Mhm
HOMEOWNER11:02
if I was to get the program uh, that my neighbor, in case there was a bad uh, bad electrical problem that they cut off the electricity or so that, you know, I will be able to supply my neighbors
AGENT1:35
Yeah,
HOMEOWNER11:03
for electricity.
AGENT0:27
no.
HOMEOWNER11:05
I said, what the fuck am I gonna supply my neighbors for?
AGENT11:06
I haven't heard
HOMEOWNER03:46pm
Let them
AGENT4:08
of that.
HOMEOWNER11:09
pay for their own thing. I'm not gonna supply my neighbors
AGENT0:35
That's
HOMEOWNER6:53
with this.
AGENT03:46pm
hilarious
HOMEOWNER11:12
Yeah, no, he came out with this stupid thing, man.
AGENT11:36
no. That
HOMEOWNER0:27
And
AGENT03:46pm
doesn't
HOMEOWNER8:37
I said,
AGENT1:35
make
HOMEOWNER0:27
no,
AGENT11:38
no sense
HOMEOWNER03:46pm
you're crazy?
AGENT6:16
at all.
HOMEOWNER11:22
I'm not surprised, you know, I may, I may be, I may be a, I may be a, uh, uh, uh, a decent person,
AGENT1:35
Yeah.
HOMEOWNER11:24
respectable and stuff like that. I get along with my neighbors, but
AGENT0:27
No,
HOMEOWNER0:06
I
AGENT0:35
that's,
HOMEOWNER11:26
sure I'm gonna give
AGENT0:35
that's
HOMEOWNER0:15
my
AGENT03:46pm
funny.
HOMEOWNER03:46pm
stuff up. If
AGENT2:35
exactly
HOMEOWNER11:36
they want if they want electricity, they can pay for themselves. Oh well, no, that's what this program does for the uh for your neighbors. So your neighbor on the right-hand side and your neighbor on the left-hand side will
AGENT0:27
no,
HOMEOWNER11:38
be able to grab
AGENT0:27
that
HOMEOWNER6:24
electricity
AGENT11:38
makes no sense.
HOMEOWNER11:41
when, when, uh, when the PSP
AGENT1:35
Yeah,
HOMEOWNER11:42
comes in and like, you know what,
AGENT0:47
what
HOMEOWNER03:47pm
where do
AGENT0:41
about
HOMEOWNER0:06
I
AGENT0:15
you
HOMEOWNER0:41
get
AGENT0:27
and
HOMEOWNER11:51
my money from? You know, oh shit, man, you know, yeah, they, they, are they gonna, are they gonna pay me for this thing? Well, no, it just,
AGENT03:47pm
Yeah, yeah,
HOMEOWNER11:52
it just gets the.
AGENT0:27
no,
HOMEOWNER5:25
I, you
AGENT0:06
I
HOMEOWNER1:15
know
AGENT3:03
mean
HOMEOWNER11:55
what, get up. Get
AGENT1:35
yeah,
HOMEOWNER0:41
out,
AGENT03:47pm
was gonna say that
HOMEOWNER03:47pm
out. You, you,
AGENT11:38
makes no
HOMEOWNER0:15
you
AGENT7:40
sense.
HOMEOWNER12:00
make no sense to me at all. Oh no, no, you gotta understand. I said, no, I
AGENT1:35
Yeah.
HOMEOWNER12:02
understand. I'm trying to, you guys are trying to screw me here and I'm
AGENT4:08
that, that
HOMEOWNER03:47pm
not at all,
AGENT11:38
makes no
HOMEOWNER0:27
not
AGENT7:40
sense
HOMEOWNER03:47pm
going
AGENT6:16
at all
HOMEOWNER12:04
along with this
AGENT1:04
because
HOMEOWNER0:30
thing.
AGENT11:38
your neighbor would need to have access to your main panel unit in order to, you know, pull the energy so that makes no sense whatsoever.
HOMEOWNER10:43
Uh-huh
AGENT12:14
Yeah, but all right, Mr. Nunes, I mean
HOMEOWNER2:35
Exactly,
AGENT12:15
it, it definitely seems like
HOMEOWNER0:17
right.
AGENT12:16
you can benefit from at least another
HOMEOWNER0:15
So.
AGENT12:26
consultation here. Um, if you have some availability this week, they are available from mornings all the way up until afternoons. So if you have some time, I'd love to go ahead and see if we're able to help you out.
HOMEOWNER12:37
OK, so if you guys can make it here tomorrow at noon time. I'll be more than happy to, you know, uh, see you
AGENT0:27
Got
HOMEOWNER3:55
guys
AGENT0:27
you, got
HOMEOWNER3:55
you guys
AGENT0:15
you.
HOMEOWNER2:35
can
AGENT0:15
OK
HOMEOWNER12:39
do your measurement or whatever it is.
AGENT1:47
Oh
HOMEOWNER12:45
I will not, but, however, I cannot sign any papers. because I don't want to sign any papers
AGENT0:27
No,
HOMEOWNER0:27
that
AGENT1:35
yeah,
HOMEOWNER0:15
all
AGENT0:27
of
HOMEOWNER3:11
of a
AGENT0:27
course.
HOMEOWNER03:48pm
sudden you guys
AGENT0:27
and
HOMEOWNER3:55
are gonna
AGENT0:06
I
HOMEOWNER03:48pm
be running
AGENT03:48pm
completely
HOMEOWNER03:48pm
a credit
AGENT12:00
understand
HOMEOWNER0:15
on
AGENT0:27
that,
HOMEOWNER4:41
this.
AGENT13:07
especially from the experiences you already had, and that is definitely something I'll tell the consultant. It'll just be more to, of course, see what we're able to help you save, right? Everything looks good, then they can definitely help you move forward, but that's only with your consent. But it's just to talk to you about the types of programs and see if we're even able to help you out, OK? OK. Cool. Uh, let me
HOMEOWNER4:00
Mhm
AGENT13:15
see for tomorrow just because I know we have a couple for tomorrow and you said around noon time works, correct? OK, correct. Let me see.
HOMEOWNER13:16
noontime, yeah
AGENT13:22
Uh, give me one second here. Um, mhm.
HOMEOWNER13:25
I have a physical, I, I have a um uh what you might call it, uh, uh,
AGENT0:15
OK
HOMEOWNER13:27
physical, uh, therapy at 11
AGENT0:15
OK.
HOMEOWNER13:33
o'clock. It only lasts 45 minutes. and then I'm only like 10 minutes away from the house. So my next,
AGENT4:00
Mhm
HOMEOWNER13:36
then after that, I have another appointment with uh with a
AGENT3:03
Gotcha.
HOMEOWNER13:37
cardiologist and my uh surgeon. So,
AGENT03:49pm
Would, and OK,
HOMEOWNER1:15
you know,
AGENT4:33
would
HOMEOWNER13:56
12
AGENT03:49pm
potentially
HOMEOWNER13:42
noon is what is
AGENT13:56
Wednesday
HOMEOWNER03:49pm
open for
AGENT13:56
or Thursday
HOMEOWNER0:15
me.
AGENT13:56
be a good day for you just because I am looking here I do see a couple consultations lingering around 12 right now. So I don't know if we'll be able to squeeze you in, but would Wednesday or Thursday work better for you, Mr. Ninoz? 12 o'clock. OK, I could definitely
HOMEOWNER0:27
and
AGENT03:49pm
do Wednesday
HOMEOWNER03:49pm
I have to
AGENT0:27
at
HOMEOWNER0:15
be
AGENT14:01
12 then because I do see an opening here but all right, What I'm gonna do, I'm
HOMEOWNER0:15
OK
AGENT14:02
just gonna send you a, a text message then,
HOMEOWNER12:14
All right
AGENT14:20
Mr. Nunez, just letting you know you're all set for this upcoming Wednesday, which would be the 13th at 12:00 p.m. Uh, I just wanna make sure that that time does work out for you just because we do work as a first come, first serve. So since you're taking that time slot, another homeowner won't be able to take advantage, so 12 p.m. does work out for you the best on Wednesday, correct?
HOMEOWNER03:49pm
OK, so just,
AGENT1:47
Sounds
HOMEOWNER0:15
just
AGENT0:17
good
HOMEOWNER14:26
make sure he's there before 12 p.m. I
AGENT4:00
Mhm
HOMEOWNER14:31
don't want to know that he's gonna be coming here and, oh well, you know what, uh, we,
AGENT1:47
Oh
HOMEOWNER03:49pm
we can't
AGENT1:35
yeah.
HOMEOWNER12:37
make it.
AGENT1:35
Yeah,
HOMEOWNER13:07
It'll
AGENT0:35
that's
HOMEOWNER03:49pm
have to
AGENT5:25
why I
HOMEOWNER13:56
2
AGENT0:27
did
HOMEOWNER13:33
o'clock
AGENT03:49pm
it, yeah.
HOMEOWNER14:36
or we can do another day this week because if that happens
AGENT14:36
My name is Josh. I'm
HOMEOWNER0:27
if
AGENT0:15
the
HOMEOWNER0:27
that,
AGENT14:37
verification
HOMEOWNER14:37
if that happened,
AGENT03:49pm
manager.
HOMEOWNER14:43
what's your name? I'm sorry? Josh. OK, Josh. OK. So if that happens, Josh,
AGENT1:47
Oh,
HOMEOWNER8:37
then I,
AGENT1:35
yeah
HOMEOWNER14:45
uh, uh, you guys are out. I just don't,
AGENT4:33
You're good
HOMEOWNER14:48
I don't need to be moving things around. But right now, my
AGENT0:27
Got
HOMEOWNER03:50pm
schedule
AGENT0:15
you,
HOMEOWNER0:41
is
AGENT15:26
Mrs.
HOMEOWNER03:50pm
pretty tight
AGENT03:50pm
In the years. I
HOMEOWNER0:15
on
AGENT03:50pm
completely
HOMEOWNER14:50
everything that I'm
AGENT12:00
understand.
HOMEOWNER14:53
doing. So I don't need to be,
AGENT1:35
Yeah.
HOMEOWNER14:54
you know, it's not like I'm very desperate
AGENT0:15
OK,
HOMEOWNER2:35
to do
AGENT0:27
no
HOMEOWNER4:41
this.
AGENT3:46
problem
HOMEOWNER03:50pm
but I am
AGENT0:27
No
HOMEOWNER1:47
looking
AGENT3:46
problem.
HOMEOWNER1:47
into
AGENT14:57
I'll definitely
HOMEOWNER0:15
it,
AGENT03:50pm
let him know.
HOMEOWNER0:41
but
AGENT0:17
Uh,
HOMEOWNER15:04
you know, again, you gotta remember I got, I got physical therapy
AGENT0:15
OK.
HOMEOWNER0:41
about
AGENT03:50pm
11:45.
HOMEOWNER15:05
11 o'clock. It lasts
AGENT4:00
Mhm.
HOMEOWNER15:11
45 minutes, OK? It'll take, it'll take me about 1015 minutes to get from
AGENT1:47
Sounds
HOMEOWNER0:15
my
AGENT0:17
good.
HOMEOWNER03:50pm
si physical therapy
AGENT15:13
I'll have him there
HOMEOWNER3:55
back
AGENT0:27
at
HOMEOWNER03:50pm
to my
AGENT13:56
12.
HOMEOWNER3:47
house.
AGENT15:17
Awesome then, Mr. Nunez, you're all set. Uh, when
HOMEOWNER0:15
OK
AGENT15:21
you get that text message, just give me a like or a thumbs up just to let us know
HOMEOWNER0:15
All
AGENT0:15
you
HOMEOWNER15:25
righty
AGENT15:25
got it and then you're all set, man. All right. You have a good day. No problem.
HOMEOWNER4:00
Mhm.
AGENT15:26
You have a great day, Mrs. Ms.
HOMEOWNER15:25
All righty.
AGENT15:27
Thank you. Bye-bye.
HOMEOWNER15:31
All right, Josh You as well. Goodbye You too. Goodbye
RecordingRE48fa6ef634e44c5547d23b68a89514af ↗
EDUARDO ZAYCO
BOOKEDEASY
#216441:40 pm 75 exchangesobjection at 2:13stage Trash
Listen forRoof age raised as a concern. Reframed as something the consultation verifies.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER11:42am
On right now
AGENT2:06
Yeah, on the property
HOMEOWNER2:13
leaks, no leaks, but the roof has been there for since 1996.
AGENT11:42am
Gotcha.
HOMEOWNER2:40
It's
AGENT0:18
OK.
HOMEOWNER2:13
been
AGENT0:30
So,
HOMEOWNER11:42am
a while
AGENT2:40
OK, so it's a, it's a fairly older roof, no worries. I mean, those are things that we can help check off for you, right, if there's anything that needs to be, you know, fixed or anything like that. We have programs that we can help assist you with, um, or you don't come out of pocket for it. Um, of course, that's something that the energy consultant can also break down to in further detail. Uh, but as far as like the, the sunlight exposure on the property. Would you say you get exposed to a lot of sunlight on the roof?
HOMEOWNER11:43am
So, oh yeah.
AGENT0:11
Oh.
HOMEOWNER11:43am
Mhm. Yeah
AGENT2:55
Awesome. And then, right, these programs, they're government endorsed, so you would just need to have a standing credit score of above 660. Do you feel like you'd meet that?
HOMEOWNER11:43am
Way over that
···
HOMEOWNER0:11
No. Hello. Hello
AGENT0:11
Oh.
HOMEOWNER0:12
another robot,
AGENT0:15
Hey, Eduardo. Hey,
HOMEOWNER11:40am
yeah, how come
AGENT0:30
how's
HOMEOWNER0:18
it took you the one.
AGENT11:40am
it? Hi hi
HOMEOWNER0:19
looking for what one tumor.
AGENT0:30
sorry about that. Uh, my, my name is Adam. I'm calling because I believe you just recently spoke with a team member of mine. Uh, it was in regards to the new energy program. How's your day going
HOMEOWNER11:41am
OK. Yeah,
AGENT11:41am
Good, good.
HOMEOWNER0:42
yeah.
AGENT0:38
I believe they advised you were paying like over 100 or 120 on the power bill. Is that about correct?
HOMEOWNER0:42
About 250 power bills, yeah.
AGENT0:48
OK, well, 250. I mean, and, and is that every two months or is that every single month?
HOMEOWNER0:51
Every single month in the summer months.
AGENT1:16
OK. I mean, yeah, obviously that's a really high bill and, and just to be very uh straightforward with you, Eduardo. The reason we're calling is because with these rate increases going on you're gonna see it rise up more, uh, so we're helping homeowners like yourself potentially qualify for this government endorsed solar program that's just made for you now to pay for cheaper power without you paying for panels. You're just paying for cheaper electricity. As long as you can get approved for it.
HOMEOWNER1:24
OK. So, uh, do they put the 2nd mortgage on my property?
AGENT1:42
No, no, no, no. Nothing like that. So it doesn't affect your property tax. It doesn't add alien to the property. Essentially, as long as you and your property can qualify it just simply helps you reduce your bill by 40%. Uh, but my job, Eduardo, it was really simple. It was just to ask you a couple quick questions uh just to see if you're a good fit.
HOMEOWNER11:42am
Mhm
AGENT1:44
Um, do you mind if I ask you a couple quick questions?
HOMEOWNER2:40
Sure
AGENT1:52
OK, awesome. Uh, so as far as like the title here on North Keystone Street. Are you the homeowner on title?
HOMEOWNER1:42
Yes
AGENT2:01
Great. Uh, and as far as like the condition of the roof on the property, is there any like leaks, any damages you're aware of?
HOMEOWNER11:42am
On right now
AGENT2:06
Yeah, on the property
HOMEOWNER2:13
leaks, no leaks, but the roof has been there for since 1996.
AGENT11:42am
Gotcha.
HOMEOWNER2:40
It's
AGENT0:18
OK.
HOMEOWNER2:13
been
AGENT0:30
So,
HOMEOWNER11:42am
a while
AGENT2:40
OK, so it's a, it's a fairly older roof, no worries. I mean, those are things that we can help check off for you, right, if there's anything that needs to be, you know, fixed or anything like that. We have programs that we can help assist you with, um, or you don't come out of pocket for it. Um, of course, that's something that the energy consultant can also break down to in further detail. Uh, but as far as like the, the sunlight exposure on the property. Would you say you get exposed to a lot of sunlight on the roof?
HOMEOWNER11:43am
So, oh yeah.
AGENT0:11
Oh.
HOMEOWNER11:43am
Mhm. Yeah
AGENT2:55
Awesome. And then, right, these programs, they're government endorsed, so you would just need to have a standing credit score of above 660. Do you feel like you'd meet that?
HOMEOWNER11:43am
Way over that
AGENT3:01
Awesome. That's, that's great, man. That's great.
HOMEOWNER11:43am
Why then
AGENT0:42
Yeah
HOMEOWNER3:05
Do I have to pay anything in this or what?
AGENT0:30
Uh
HOMEOWNER3:07
Why, why are you asking me about my credit score?
AGENT3:19
that, that's a very good question, Eduardo. So the reason I ask, right, it's just because since it's government endorsed, they just want to make sure that like you're on time with your payments and that you don't have any like bankruptcies or foreclosures under your name.
HOMEOWNER0:11
No?
AGENT3:57
Perfect. Yeah, that's, that's all it is. So this program, it's a simple bill reduction, right? You're just paying for cheaper power. Um, based on the information you gave me, Eduardo. I mean, it looks like you could be a good fit for it. Ultimately, the next step is super simple. Our job is really just to help find a better date and time where he where he can have what's called a 30 minute in home consultation and assessment. What it consists of is we'll show you a free savings report where you don't have to come out of pocket to lower your bill. If there's any questions you have, we answer them for you. And then, of course, right, we can see if we can help you get approved. Uh, as far as like your availabilities on a different day, are you usually more free in like the morning times or in the afternoons?
HOMEOWNER11:44am
Morning bus
AGENT4:04
Morning times? OK. Is that looking like usually 9 o'clock, 10 o'clock, anything like that?
HOMEOWNER4:09
Uh so 11 o'clock time maybe.
AGENT4:16
OK. Cause from my, what I see as far as 11 o'clock, we do have tomorrow and then Thursday open. Would maybe tomorrow 1 work for you?
HOMEOWNER4:20
Yeah, that's fine
AGENT4:26
That's fine? OK, awesome. So the only thing, right, we would need present is the power bill. Do you do that one online or by mail?
HOMEOWNER4:31
Uh, I get, I, I get a bill and then I pay online.
AGENT4:50
OK. As long as you can have a, even a paper copy present. That's not an issue. We can show you the savings report that way. Um, the last thing I'm gonna do for you is I'm just gonna be sending you a text message to this number on your phone letting you know it's set. Uh, if you can do me the kind favor of giving me like a like or thumbs up on it. That way I know you acknowledged it, that would be great.
HOMEOWNER4:53
What do I do? What do I do I'm sorry.
AGENT4:58
Uh, so I'll, I will actually send the text message within the next 5 minutes. So you'll receive it uh right after this call.
HOMEOWNER5:02
And what do I do? Do I reply to you or what?
AGENT5:08
Yeah, just give me like a, a like on it or say thank you or OK whatever uh would be fine. That's not a problem.
HOMEOWNER0:18
OK
AGENT5:11
Awesome. All righty. It was great speaking
HOMEOWNER3:19
So the
AGENT1:16
with you, Eduardo.
HOMEOWNER5:14
3611 o'clock, 11
AGENT0:42
Yeah.
HOMEOWNER5:15
o'clock tomorrow, OK.
AGENT5:16
Correct. Yeah, 11 o'clock
HOMEOWNER0:18
OK.
AGENT5:18
tomorrow Perfect. All righty. Take care,
HOMEOWNER5:08
Thank you
AGENT5:21
Edoyo. Uh-huh, of course. You're welcome.
RecordingREdb0cff65529d2497c778ad56197ca92d ↗
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