Michael Turner
BOOKEDHARDListen for“Still getting a bill” — the objection in four words, from a homeowner who already has solar. 249 turns.
ObjectionHow it was handledHomeowner's reaction
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HOMEOWNER04:40pm
OK, yeah, yeah, I was even telling him that. I said, what, what's the point? Why did I go so if I'm
AGENT04:41pm
Yeah,
HOMEOWNER04:41pm
still getting a bill
AGENT04:41pm
exactly
HOMEOWNER04:41pm
from you guys.
AGENT04:41pm
Right?
HOMEOWNER04:41pm
Yeah,
AGENT04:41pm
It
HOMEOWNER04:41pm
I
AGENT04:41pm
doesn't
HOMEOWNER04:41pm
got
AGENT04:41pm
make
HOMEOWNER04:41pm
it, what I,
AGENT04:41pm
sense
HOMEOWNER04:41pm
what I owe you
AGENT04:41pm
Uh-huh.
HOMEOWNER04:41pm
for, for this, this billing period. It last than it was when I was telling you the whole thing.
AGENT04:41pm
Yeah
HOMEOWNER04:41pm
It's still basically the 400+ dollars that I've been paying. Uh
AGENT04:41pm
no
HOMEOWNER04:41pm
and
AGENT04:41pm
it, it's
HOMEOWNER04:41pm
he didn't,
AGENT04:41pm
not
HOMEOWNER04:41pm
he didn't explain it to me and he, you know, in depth or anything where I understood what was going on. That's why. And I, and
···
HOMEOWNER04:36pm
Hello
AGENT04:36pm
Hey, Mike, how are you doing? This is Josh.
HOMEOWNER04:36pm
Hey, how are you doing?
AGENT04:36pm
I'm
HOMEOWNER04:36pm
Well,
AGENT04:36pm
doing really good, really good.
HOMEOWNER04:36pm
between you
AGENT04:36pm
glad I caught you.
HOMEOWNER04:36pm
coffee I yeah I was gonna say between me calling you and you call me.
AGENT04:36pm
It was a little back and forth there, but it's OK, we got
HOMEOWNER04:36pm
I've
AGENT04:36pm
it set
HOMEOWNER04:36pm
been so
AGENT04:36pm
it.
HOMEOWNER04:36pm
I've been so busy.
AGENT04:36pm
No, it's OK, no worries. Uh, how can I help you out, uh, Michael?
HOMEOWNER04:36pm
Well, I, I needed somebody to come over and, and direct me and
AGENT04:36pm
Uh-huh
HOMEOWNER04:36pm
what, what I'm, what I'm doing with my system
AGENT04:36pm
OK, got you.
HOMEOWNER04:36pm
Uh.
AGENT04:36pm
You want like a, a breakdown of like on the app of how it works and everything
HOMEOWNER04:36pm
Right, right,
AGENT04:36pm
like that.
HOMEOWNER04:36pm
right. Yeah, because I got, we got a, I got an email from uh the pop the Edison.
AGENT04:37pm
Mhm
HOMEOWNER04:37pm
and they were, uh, so I called them and was talking to them a little bit, and they, they wanted more or less know. what was going on or how I felt, you know, about switching over and solo and all that. I said,
AGENT04:37pm
Oh
HOMEOWNER04:37pm
well, I can't really tell you. I, I've only had so I've been turned down for like 3 weeks, 4 weeks.
AGENT04:37pm
Yeah
HOMEOWNER04:37pm
So I had, I had nothing to base it on.
AGENT04:37pm
OK
HOMEOWNER04:37pm
Uh, and then, uh, uh
AGENT04:37pm
Gotcha. And then just a
HOMEOWNER04:37pm
I
AGENT04:37pm
quick
HOMEOWNER04:37pm
think, how much money do we owe, uh are we gonna owe money? I, I know there was a small hookup fee or something that
AGENT04:37pm
Yeah, no, so with this program, uh, like
HOMEOWNER04:37pm
they
AGENT04:37pm
I mentioned, you don't owe anything, right? You just pay for the energy that of course that system produces for you. Now I
HOMEOWNER04:37pm
uh
AGENT04:37pm
know you said you got an email from California Edison. Um,
HOMEOWNER04:37pm
right
AGENT04:37pm
I just wanna let you know, Michael, just be weary because there are, um, pretty much solicitors out there that would pretend to be California Edison. I actually
HOMEOWNER04:38pm
Uh
AGENT04:38pm
just had another homeowner I helped install the same time as yourself. He
HOMEOWNER04:38pm
right
AGENT04:38pm
received a letter from quote unquote someone from Edison asking them about their system, and it turned out to not be California Edison, they were pretending
HOMEOWNER04:38pm
Mhm
AGENT04:38pm
to be California Edison to get some information. So just be
HOMEOWNER04:38pm
Right
AGENT04:38pm
wary of emails like that out there. I can actually, uh, uh, I, I can actually repeat what they said. They might have told you the same thing, but I have it right here. Give me one second. Let me, let me
HOMEOWNER04:38pm
OK
AGENT04:38pm
look at it for you. So, 1 2nd here. Give me 1 2nd as I double check. All right. Let me see. So, the email said I'm reaching out in regards to the property here and then they stated the property. I did the meter spot on your panel and haven't received an inspection yet. It has been on our backlog for more than 45 days, and we require you to cancel your job if I don't hear back from you. And this
HOMEOWNER04:39pm
Right
AGENT04:39pm
was some uh uh fake technician from Southern California Edison that a homeowner emailed over to me, um, for that email, if you'd like, you can actually forward it over to me as well, and I can
HOMEOWNER04:39pm
right
AGENT04:39pm
let you know if that's a credible, like Southern California Edison rep, or if it's someone just trying to get some information.
HOMEOWNER04:39pm
I had to go to my junk toy now or whatever they call it,
AGENT04:39pm
Yeah, so just,
HOMEOWNER04:39pm
see what,
AGENT04:39pm
just
HOMEOWNER04:39pm
see what
AGENT04:39pm
be,
HOMEOWNER04:39pm
it is.
AGENT04:39pm
just be careful.
HOMEOWNER04:39pm
But I, I know I, I did really talk to Edison because I have their
AGENT04:39pm
that
HOMEOWNER04:39pm
phone number. I didn't
AGENT04:39pm
got
HOMEOWNER04:39pm
go,
AGENT04:39pm
you
HOMEOWNER04:39pm
I, I didn't go off that. I know I talked to him. I, I talked to him for a little bit and that's why I wanted to know about the system because it confused me.
AGENT04:39pm
Mhm.
HOMEOWNER04:39pm
they said I, I owed 220 bucks. So I called, I gotta pay 205, but a matter of fact, they called me too people from uh who do, who takes care of the, the, uh, monthly payment.
AGENT04:39pm
Uh-huh.
HOMEOWNER04:39pm
They called, they called me too. And uh I was talking to them and, and like I said, I, I, the electric company said I owe them 200 and like $30 and then 205 to the solar company
AGENT04:40pm
Yeah
HOMEOWNER04:40pm
and I'm going, wait, this ain't right.
AGENT04:40pm
Yeah,
HOMEOWNER04:40pm
So you
AGENT04:40pm
so,
HOMEOWNER04:40pm
can't.
AGENT04:40pm
of course, yeah, you're always gonna have that uh bill coming in from. now that pass bill that you might have received from California Edison, it might
HOMEOWNER04:40pm
Uh-huh
AGENT04:40pm
have been a, a overdue balance during that transition period of when you were going into solo. So that might
HOMEOWNER04:40pm
Right.
AGENT04:40pm
be because that's
HOMEOWNER04:40pm
Oh
AGENT04:40pm
system should be covering 100% of your usage like we stated,
HOMEOWNER04:40pm
OK.
AGENT04:40pm
um, of
HOMEOWNER04:40pm
right
AGENT04:40pm
course, if you were to overuse on the system, like how I explain, if you were to like run the AC nonstop and just keep that thing going. Uh,
HOMEOWNER04:40pm
Yeah,
AGENT04:40pm
then, of
HOMEOWNER04:40pm
we don't
AGENT04:40pm
course,
HOMEOWNER04:40pm
do that
AGENT04:40pm
right, you're gonna get a second bill stating that you owe, but
HOMEOWNER04:40pm
Right
AGENT04:40pm
if you're like a break d ow n how the application works, I can see if there's someone in the area so they can go ahead and go out to you and explain everything, OK?
HOMEOWNER04:40pm
OK, yeah, yeah, I was even telling him that. I said, what, what's the point? Why did I go so if I'm
AGENT04:41pm
Yeah,
HOMEOWNER04:41pm
still getting a bill
AGENT04:41pm
exactly
HOMEOWNER04:41pm
from you guys.
AGENT04:41pm
Right?
HOMEOWNER04:41pm
Yeah,
AGENT04:41pm
It
HOMEOWNER04:41pm
I
AGENT04:41pm
doesn't
HOMEOWNER04:41pm
got
AGENT04:41pm
make
HOMEOWNER04:41pm
it, what I,
AGENT04:41pm
sense
HOMEOWNER04:41pm
what I owe you
AGENT04:41pm
Uh-huh.
HOMEOWNER04:41pm
for, for this, this billing period. It last than it was when I was telling you the whole thing.
AGENT04:41pm
Yeah
HOMEOWNER04:41pm
It's still basically the 400+ dollars that I've been paying. Uh
AGENT04:41pm
no
HOMEOWNER04:41pm
and
AGENT04:41pm
it, it's
HOMEOWNER04:41pm
he didn't,
AGENT04:41pm
not
HOMEOWNER04:41pm
he didn't explain it to me and he, you know, in depth or anything where I understood what was going on. That's why. And I, and
AGENT04:41pm
a
HOMEOWNER04:41pm
I sit there and, you know, look at the graph, you know, on the, on the app,
AGENT04:41pm
yeah
HOMEOWNER04:41pm
you know, where it shows how much I'm producing and that, that really don't understand it. Yeah, I
AGENT04:41pm
OK
HOMEOWNER04:41pm
mean, it always shows up at the top that it, it says uh normal in the in the green up at the top and I go through all the little graphs and it shows how much is imported and exported, and how much is usage and how much I produce and, and it looks like I always produce more than we use.
AGENT04:41pm
Yeah, so that bill might have been a lingering bill from the past that they're just wanting you to pay because,
HOMEOWNER04:42pm
right
AGENT04:42pm
right, if you were to overar your energy, then that's
HOMEOWNER04:42pm
Right?
AGENT04:42pm
when you'll receive a larger bill from like California Edison or just the bill for medicine in general. So it might have been
HOMEOWNER04:42pm
Right
AGENT04:42pm
during that trench you remember how I told you, give it 2
HOMEOWNER04:42pm
That's
AGENT04:42pm
months to see
HOMEOWNER04:42pm
Right.
AGENT04:42pm
how solar's been working for you because if you're receiving a bill after 2 months, then we can take a look into it and see what's going on.
HOMEOWNER04:42pm
Right. And so I was telling Cindy, because she said the same thing to me because, uh, which I, I had more or less broken down and said, all right, I will take care of
AGENT04:42pm
Yeah
HOMEOWNER04:42pm
uh Addison, you guys just take care of uh the, I'll take care of the solar part. You just take care of the electric bill
AGENT04:42pm
Yeah,
HOMEOWNER04:42pm
for this month,
AGENT04:42pm
exactly.
HOMEOWNER04:42pm
I said, most likely, I, I said the same thing. It,
AGENT04:42pm
Gotcha
HOMEOWNER04:42pm
uh, I'm thinking, it's probably uh a carryover from before
AGENT04:42pm
Yeah Yeah, more than likely it is a carryover. Uh,
HOMEOWNER04:42pm
that
AGENT04:42pm
when you receive your next so that will be like a truer bill for you because that's when you'll, of course, uh, have
HOMEOWNER04:43pm
so
AGENT04:43pm
that so
HOMEOWNER04:43pm
what, what would you say might from the Edison, once everything's normal, what I'm, what kind of bill I'm getting from them.
AGENT04:43pm
Yeah, the only bill that you'll be receiving from them would be the connection fee. So that connection fee, uh, they did go up to year in California and so I think it's around $15 or $50 or $20
HOMEOWNER04:43pm
Yeah, that,
AGENT04:43pm
around
HOMEOWNER04:43pm
that's
AGENT04:43pm
that.
HOMEOWNER04:43pm
what I thought, that's what I thought you said.
AGENT04:43pm
Yeah, so that's the only bill
HOMEOWNER04:43pm
And
AGENT04:43pm
that you should be receiving. Like I mentioned,
HOMEOWNER04:43pm
right.
AGENT04:43pm
the only other time that you put a bill from California Edison. If, if
HOMEOWNER04:43pm
Uh-huh.
AGENT04:43pm
you were to overuse
HOMEOWNER04:43pm
Oh
AGENT04:43pm
on your energy, and then that
HOMEOWNER04:43pm
I
AGENT04:43pm
solar
HOMEOWNER04:43pm
got it
AGENT04:43pm
system can't produce that that much energy for, you get what I'm saying? Like if you were to
HOMEOWNER04:43pm
Right
AGENT04:43pm
overuse, then that system, you would need to pull from California Edison, and that's from California Edison gives you a bill,
HOMEOWNER04:43pm
Right.
AGENT04:43pm
but
HOMEOWNER04:43pm
And see,
AGENT04:43pm
yeah,
HOMEOWNER04:43pm
I,
AGENT04:43pm
we
HOMEOWNER04:43pm
and that don't happen for the fact, I, I, I, I, I checked into that too, to where I, I got, I even printed it out for everybody. This is when you can do laundry. You got all this time. This is when you do not do nothing.
AGENT04:43pm
yeah exactly. So
HOMEOWNER04:43pm
I don't even want, I don't want you running your electric pencil sharpener.
AGENT04:44pm
there you go Exactly, but yeah,
HOMEOWNER04:44pm
Yeah,
AGENT04:44pm
I mean
HOMEOWNER04:44pm
but
AGENT04:44pm
it.
HOMEOWNER04:44pm
then if you can get somebody to come out and kind of show me that, uh, pull it up. I'm, I'm on the computer and have them kind of talk me through to where I know what the graphs mean,
AGENT04:44pm
Yeah,
HOMEOWNER04:44pm
so I
AGENT04:44pm
of course.
HOMEOWNER04:44pm
can kind
AGENT04:44pm
I,
HOMEOWNER04:44pm
of read
AGENT04:44pm
I can
HOMEOWNER04:44pm
it.
AGENT04:44pm
show you, I can uh potentially have someone out. Now, I double checked that we give you a little bit of time before we send someone out, probably like,
HOMEOWNER04:44pm
But
AGENT04:44pm
uh, you know, about a week or so depending on where
HOMEOWNER04:44pm
yeah.
AGENT04:44pm
their availability's at, but
HOMEOWNER04:44pm
Yeah
AGENT04:44pm
at least I can keep you in the loop. In the meantime,
HOMEOWNER04:44pm
Right.
AGENT04:44pm
what do you do for me, Michael.
HOMEOWNER04:44pm
Uh, uh.
AGENT04:44pm
Go ahead
HOMEOWNER04:44pm
OK.
AGENT04:44pm
and send me a picture of that bill on what you owe for
HOMEOWNER04:44pm
Uh
AGENT04:44pm
California Edison, so send me page
HOMEOWNER04:44pm
OK
AGENT04:44pm
1 and page 3, just so I can go ahead and take a look and just make sure.
HOMEOWNER04:44pm
OK. Yeah, it should be coming any day, that's that's it.
AGENT04:44pm
Got
HOMEOWNER04:44pm
within
AGENT04:44pm
you. OK
HOMEOWNER04:44pm
that, next day or two, I'll take a picture of it and shoot it over to you.
AGENT04:44pm
Awesome. That's perfect. Thank you then.
HOMEOWNER04:44pm
All right, I appreciate it, Josh. Thanks.
AGENT04:44pm
No problem, Michael. Anytime, man. You enjoy the rest of your day.
HOMEOWNER04:44pm
You too
AGENT04:44pm
OK. Thank
HOMEOWNER04:45pm
Mm.
AGENT04:45pm
you. Bye-bye
HOMEOWNER04:45pm
Bye
RecordingRE15cd066326bab52485ba567ea95bc42f ↗