Objection/Handling
Index / Friend pays two bills
06 / 18 · 6 entries

Friend pays two bills

Second-hand evidence from a neighbour, brother, or friend.

Michael Turner
BOOKEDHARD
#13142Feb 25, 2026 249 exchangesobjection at 04:41 pm
Listen for“Still getting a bill” — the objection in four words, from a homeowner who already has solar. 249 turns.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER04:40pm
OK, yeah, yeah, I was even telling him that. I said, what, what's the point? Why did I go so if I'm
AGENT04:41pm
Yeah,
HOMEOWNER04:41pm
still getting a bill
AGENT04:41pm
exactly
HOMEOWNER04:41pm
from you guys.
AGENT04:41pm
Right?
HOMEOWNER04:41pm
Yeah,
AGENT04:41pm
It
HOMEOWNER04:41pm
I
AGENT04:41pm
doesn't
HOMEOWNER04:41pm
got
AGENT04:41pm
make
HOMEOWNER04:41pm
it, what I,
AGENT04:41pm
sense
HOMEOWNER04:41pm
what I owe you
AGENT04:41pm
Uh-huh.
HOMEOWNER04:41pm
for, for this, this billing period. It last than it was when I was telling you the whole thing.
AGENT04:41pm
Yeah
HOMEOWNER04:41pm
It's still basically the 400+ dollars that I've been paying. Uh
AGENT04:41pm
no
HOMEOWNER04:41pm
and
AGENT04:41pm
it, it's
HOMEOWNER04:41pm
he didn't,
AGENT04:41pm
not
HOMEOWNER04:41pm
he didn't explain it to me and he, you know, in depth or anything where I understood what was going on. That's why. And I, and
···
HOMEOWNER04:36pm
Hello
AGENT04:36pm
Hey, Mike, how are you doing? This is Josh.
HOMEOWNER04:36pm
Hey, how are you doing?
AGENT04:36pm
I'm
HOMEOWNER04:36pm
Well,
AGENT04:36pm
doing really good, really good.
HOMEOWNER04:36pm
between you
AGENT04:36pm
glad I caught you.
HOMEOWNER04:36pm
coffee I yeah I was gonna say between me calling you and you call me.
AGENT04:36pm
It was a little back and forth there, but it's OK, we got
HOMEOWNER04:36pm
I've
AGENT04:36pm
it set
HOMEOWNER04:36pm
been so
AGENT04:36pm
it.
HOMEOWNER04:36pm
I've been so busy.
AGENT04:36pm
No, it's OK, no worries. Uh, how can I help you out, uh, Michael?
HOMEOWNER04:36pm
Well, I, I needed somebody to come over and, and direct me and
AGENT04:36pm
Uh-huh
HOMEOWNER04:36pm
what, what I'm, what I'm doing with my system
AGENT04:36pm
OK, got you.
HOMEOWNER04:36pm
Uh.
AGENT04:36pm
You want like a, a breakdown of like on the app of how it works and everything
HOMEOWNER04:36pm
Right, right,
AGENT04:36pm
like that.
HOMEOWNER04:36pm
right. Yeah, because I got, we got a, I got an email from uh the pop the Edison.
AGENT04:37pm
Mhm
HOMEOWNER04:37pm
and they were, uh, so I called them and was talking to them a little bit, and they, they wanted more or less know. what was going on or how I felt, you know, about switching over and solo and all that. I said,
AGENT04:37pm
Oh
HOMEOWNER04:37pm
well, I can't really tell you. I, I've only had so I've been turned down for like 3 weeks, 4 weeks.
AGENT04:37pm
Yeah
HOMEOWNER04:37pm
So I had, I had nothing to base it on.
AGENT04:37pm
OK
HOMEOWNER04:37pm
Uh, and then, uh, uh
AGENT04:37pm
Gotcha. And then just a
HOMEOWNER04:37pm
I
AGENT04:37pm
quick
HOMEOWNER04:37pm
think, how much money do we owe, uh are we gonna owe money? I, I know there was a small hookup fee or something that
AGENT04:37pm
Yeah, no, so with this program, uh, like
HOMEOWNER04:37pm
they
AGENT04:37pm
I mentioned, you don't owe anything, right? You just pay for the energy that of course that system produces for you. Now I
HOMEOWNER04:37pm
uh
AGENT04:37pm
know you said you got an email from California Edison. Um,
HOMEOWNER04:37pm
right
AGENT04:37pm
I just wanna let you know, Michael, just be weary because there are, um, pretty much solicitors out there that would pretend to be California Edison. I actually
HOMEOWNER04:38pm
Uh
AGENT04:38pm
just had another homeowner I helped install the same time as yourself. He
HOMEOWNER04:38pm
right
AGENT04:38pm
received a letter from quote unquote someone from Edison asking them about their system, and it turned out to not be California Edison, they were pretending
HOMEOWNER04:38pm
Mhm
AGENT04:38pm
to be California Edison to get some information. So just be
HOMEOWNER04:38pm
Right
AGENT04:38pm
wary of emails like that out there. I can actually, uh, uh, I, I can actually repeat what they said. They might have told you the same thing, but I have it right here. Give me one second. Let me, let me
HOMEOWNER04:38pm
OK
AGENT04:38pm
look at it for you. So, 1 2nd here. Give me 1 2nd as I double check. All right. Let me see. So, the email said I'm reaching out in regards to the property here and then they stated the property. I did the meter spot on your panel and haven't received an inspection yet. It has been on our backlog for more than 45 days, and we require you to cancel your job if I don't hear back from you. And this
HOMEOWNER04:39pm
Right
AGENT04:39pm
was some uh uh fake technician from Southern California Edison that a homeowner emailed over to me, um, for that email, if you'd like, you can actually forward it over to me as well, and I can
HOMEOWNER04:39pm
right
AGENT04:39pm
let you know if that's a credible, like Southern California Edison rep, or if it's someone just trying to get some information.
HOMEOWNER04:39pm
I had to go to my junk toy now or whatever they call it,
AGENT04:39pm
Yeah, so just,
HOMEOWNER04:39pm
see what,
AGENT04:39pm
just
HOMEOWNER04:39pm
see what
AGENT04:39pm
be,
HOMEOWNER04:39pm
it is.
AGENT04:39pm
just be careful.
HOMEOWNER04:39pm
But I, I know I, I did really talk to Edison because I have their
AGENT04:39pm
that
HOMEOWNER04:39pm
phone number. I didn't
AGENT04:39pm
got
HOMEOWNER04:39pm
go,
AGENT04:39pm
you
HOMEOWNER04:39pm
I, I didn't go off that. I know I talked to him. I, I talked to him for a little bit and that's why I wanted to know about the system because it confused me.
AGENT04:39pm
Mhm.
HOMEOWNER04:39pm
they said I, I owed 220 bucks. So I called, I gotta pay 205, but a matter of fact, they called me too people from uh who do, who takes care of the, the, uh, monthly payment.
AGENT04:39pm
Uh-huh.
HOMEOWNER04:39pm
They called, they called me too. And uh I was talking to them and, and like I said, I, I, the electric company said I owe them 200 and like $30 and then 205 to the solar company
AGENT04:40pm
Yeah
HOMEOWNER04:40pm
and I'm going, wait, this ain't right.
AGENT04:40pm
Yeah,
HOMEOWNER04:40pm
So you
AGENT04:40pm
so,
HOMEOWNER04:40pm
can't.
AGENT04:40pm
of course, yeah, you're always gonna have that uh bill coming in from. now that pass bill that you might have received from California Edison, it might
HOMEOWNER04:40pm
Uh-huh
AGENT04:40pm
have been a, a overdue balance during that transition period of when you were going into solo. So that might
HOMEOWNER04:40pm
Right.
AGENT04:40pm
be because that's
HOMEOWNER04:40pm
Oh
AGENT04:40pm
system should be covering 100% of your usage like we stated,
HOMEOWNER04:40pm
OK.
AGENT04:40pm
um, of
HOMEOWNER04:40pm
right
AGENT04:40pm
course, if you were to overuse on the system, like how I explain, if you were to like run the AC nonstop and just keep that thing going. Uh,
HOMEOWNER04:40pm
Yeah,
AGENT04:40pm
then, of
HOMEOWNER04:40pm
we don't
AGENT04:40pm
course,
HOMEOWNER04:40pm
do that
AGENT04:40pm
right, you're gonna get a second bill stating that you owe, but
HOMEOWNER04:40pm
Right
AGENT04:40pm
if you're like a break d ow n how the application works, I can see if there's someone in the area so they can go ahead and go out to you and explain everything, OK?
HOMEOWNER04:40pm
OK, yeah, yeah, I was even telling him that. I said, what, what's the point? Why did I go so if I'm
AGENT04:41pm
Yeah,
HOMEOWNER04:41pm
still getting a bill
AGENT04:41pm
exactly
HOMEOWNER04:41pm
from you guys.
AGENT04:41pm
Right?
HOMEOWNER04:41pm
Yeah,
AGENT04:41pm
It
HOMEOWNER04:41pm
I
AGENT04:41pm
doesn't
HOMEOWNER04:41pm
got
AGENT04:41pm
make
HOMEOWNER04:41pm
it, what I,
AGENT04:41pm
sense
HOMEOWNER04:41pm
what I owe you
AGENT04:41pm
Uh-huh.
HOMEOWNER04:41pm
for, for this, this billing period. It last than it was when I was telling you the whole thing.
AGENT04:41pm
Yeah
HOMEOWNER04:41pm
It's still basically the 400+ dollars that I've been paying. Uh
AGENT04:41pm
no
HOMEOWNER04:41pm
and
AGENT04:41pm
it, it's
HOMEOWNER04:41pm
he didn't,
AGENT04:41pm
not
HOMEOWNER04:41pm
he didn't explain it to me and he, you know, in depth or anything where I understood what was going on. That's why. And I, and
AGENT04:41pm
a
HOMEOWNER04:41pm
I sit there and, you know, look at the graph, you know, on the, on the app,
AGENT04:41pm
yeah
HOMEOWNER04:41pm
you know, where it shows how much I'm producing and that, that really don't understand it. Yeah, I
AGENT04:41pm
OK
HOMEOWNER04:41pm
mean, it always shows up at the top that it, it says uh normal in the in the green up at the top and I go through all the little graphs and it shows how much is imported and exported, and how much is usage and how much I produce and, and it looks like I always produce more than we use.
AGENT04:41pm
Yeah, so that bill might have been a lingering bill from the past that they're just wanting you to pay because,
HOMEOWNER04:42pm
right
AGENT04:42pm
right, if you were to overar your energy, then that's
HOMEOWNER04:42pm
Right?
AGENT04:42pm
when you'll receive a larger bill from like California Edison or just the bill for medicine in general. So it might have been
HOMEOWNER04:42pm
Right
AGENT04:42pm
during that trench you remember how I told you, give it 2
HOMEOWNER04:42pm
That's
AGENT04:42pm
months to see
HOMEOWNER04:42pm
Right.
AGENT04:42pm
how solar's been working for you because if you're receiving a bill after 2 months, then we can take a look into it and see what's going on.
HOMEOWNER04:42pm
Right. And so I was telling Cindy, because she said the same thing to me because, uh, which I, I had more or less broken down and said, all right, I will take care of
AGENT04:42pm
Yeah
HOMEOWNER04:42pm
uh Addison, you guys just take care of uh the, I'll take care of the solar part. You just take care of the electric bill
AGENT04:42pm
Yeah,
HOMEOWNER04:42pm
for this month,
AGENT04:42pm
exactly.
HOMEOWNER04:42pm
I said, most likely, I, I said the same thing. It,
AGENT04:42pm
Gotcha
HOMEOWNER04:42pm
uh, I'm thinking, it's probably uh a carryover from before
AGENT04:42pm
Yeah Yeah, more than likely it is a carryover. Uh,
HOMEOWNER04:42pm
that
AGENT04:42pm
when you receive your next so that will be like a truer bill for you because that's when you'll, of course, uh, have
HOMEOWNER04:43pm
so
AGENT04:43pm
that so
HOMEOWNER04:43pm
what, what would you say might from the Edison, once everything's normal, what I'm, what kind of bill I'm getting from them.
AGENT04:43pm
Yeah, the only bill that you'll be receiving from them would be the connection fee. So that connection fee, uh, they did go up to year in California and so I think it's around $15 or $50 or $20
HOMEOWNER04:43pm
Yeah, that,
AGENT04:43pm
around
HOMEOWNER04:43pm
that's
AGENT04:43pm
that.
HOMEOWNER04:43pm
what I thought, that's what I thought you said.
AGENT04:43pm
Yeah, so that's the only bill
HOMEOWNER04:43pm
And
AGENT04:43pm
that you should be receiving. Like I mentioned,
HOMEOWNER04:43pm
right.
AGENT04:43pm
the only other time that you put a bill from California Edison. If, if
HOMEOWNER04:43pm
Uh-huh.
AGENT04:43pm
you were to overuse
HOMEOWNER04:43pm
Oh
AGENT04:43pm
on your energy, and then that
HOMEOWNER04:43pm
I
AGENT04:43pm
solar
HOMEOWNER04:43pm
got it
AGENT04:43pm
system can't produce that that much energy for, you get what I'm saying? Like if you were to
HOMEOWNER04:43pm
Right
AGENT04:43pm
overuse, then that system, you would need to pull from California Edison, and that's from California Edison gives you a bill,
HOMEOWNER04:43pm
Right.
AGENT04:43pm
but
HOMEOWNER04:43pm
And see,
AGENT04:43pm
yeah,
HOMEOWNER04:43pm
I,
AGENT04:43pm
we
HOMEOWNER04:43pm
and that don't happen for the fact, I, I, I, I, I checked into that too, to where I, I got, I even printed it out for everybody. This is when you can do laundry. You got all this time. This is when you do not do nothing.
AGENT04:43pm
yeah exactly. So
HOMEOWNER04:43pm
I don't even want, I don't want you running your electric pencil sharpener.
AGENT04:44pm
there you go Exactly, but yeah,
HOMEOWNER04:44pm
Yeah,
AGENT04:44pm
I mean
HOMEOWNER04:44pm
but
AGENT04:44pm
it.
HOMEOWNER04:44pm
then if you can get somebody to come out and kind of show me that, uh, pull it up. I'm, I'm on the computer and have them kind of talk me through to where I know what the graphs mean,
AGENT04:44pm
Yeah,
HOMEOWNER04:44pm
so I
AGENT04:44pm
of course.
HOMEOWNER04:44pm
can kind
AGENT04:44pm
I,
HOMEOWNER04:44pm
of read
AGENT04:44pm
I can
HOMEOWNER04:44pm
it.
AGENT04:44pm
show you, I can uh potentially have someone out. Now, I double checked that we give you a little bit of time before we send someone out, probably like,
HOMEOWNER04:44pm
But
AGENT04:44pm
uh, you know, about a week or so depending on where
HOMEOWNER04:44pm
yeah.
AGENT04:44pm
their availability's at, but
HOMEOWNER04:44pm
Yeah
AGENT04:44pm
at least I can keep you in the loop. In the meantime,
HOMEOWNER04:44pm
Right.
AGENT04:44pm
what do you do for me, Michael.
HOMEOWNER04:44pm
Uh, uh.
AGENT04:44pm
Go ahead
HOMEOWNER04:44pm
OK.
AGENT04:44pm
and send me a picture of that bill on what you owe for
HOMEOWNER04:44pm
Uh
AGENT04:44pm
California Edison, so send me page
HOMEOWNER04:44pm
OK
AGENT04:44pm
1 and page 3, just so I can go ahead and take a look and just make sure.
HOMEOWNER04:44pm
OK. Yeah, it should be coming any day, that's that's it.
AGENT04:44pm
Got
HOMEOWNER04:44pm
within
AGENT04:44pm
you. OK
HOMEOWNER04:44pm
that, next day or two, I'll take a picture of it and shoot it over to you.
AGENT04:44pm
Awesome. That's perfect. Thank you then.
HOMEOWNER04:44pm
All right, I appreciate it, Josh. Thanks.
AGENT04:44pm
No problem, Michael. Anytime, man. You enjoy the rest of your day.
HOMEOWNER04:44pm
You too
AGENT04:44pm
OK. Thank
HOMEOWNER04:45pm
Mm.
AGENT04:45pm
you. Bye-bye
HOMEOWNER04:45pm
Bye
VALENTIN ABRICA
BOOKEDMEDIUM
#20950Jul 1 156 exchangesobjection at 3:45stage Archived
Listen forTHE DIAGNOSTIC QUESTION: the agent asks how long ago the friend got his system. 'In the beginning when they first started' dates the objection to an older program. Ask when before you argue what.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER3:40
Yeah, I, I do have friends and then
AGENT04:56pm
Mhm
HOMEOWNER3:45
they have like one of my friends and uh and uh son Fernando Valley that he, they, they put a lien on his house
AGENT1:03
Oh,
HOMEOWNER04:56pm
and I said,
AGENT1:03
OK, gotcha.
HOMEOWNER1:16
yeah,
AGENT3:55
How long ago
HOMEOWNER1:16
yeah.
AGENT3:55
was, how long ago did he get his solar, if you don't mind me asking? Do you have
HOMEOWNER1:25
Um,
AGENT0:03
a
HOMEOWNER4:00
yeah, I like, yeah, I, I think it's like in the beginning when they first start.
AGENT4:02
uh, OK. That makes a lot of
HOMEOWNER1:16
Yeah
AGENT4:06
sense then, Valentin cause programs, even 3 years ago. So if they didn't,
HOMEOWNER04:56pm
Uh-huh
AGENT4:52
if they didn't get solar within 2 to 3 years, programs before that, it did put a lien on the property. With this new program, there's no loan involved, so there's no loan you need to take out. There is no down payment. There's nothing for the insulation and no lien on the property. The reason being there's none of those things is because since these are government-backed programs, meaning that since the government is helped funding these programs, homeowners are now able to qualify for them just as long as yourself and your property qualify. So as long as yourself and your property qualify, Valentine. Like I mentioned, that's how you're able to get the system, but then the only thing you pay for is the energy that you use. So it's exactly like how you're doing right now with Southern California Edison. You know how you purchased
HOMEOWNER04:57pm
Uh-huh
AGENT4:55
energy from them. So
HOMEOWNER1:16
Yeah
AGENT5:02
instead of purchasing energy from them, you eliminate that bill and you just have a cheaper solar bill. So to give you an example,
HOMEOWNER7:25
All right
AGENT5:12
yeah, to give you an example, if you're paying like 200, we can get you as low as $100 sometimes even less. It just really depends. So that's why I was just calling to see if you're a good fit, OK?
HOMEOWNER5:17
Uh, let me, let me, let me talk to my wife about it first.
···
HOMEOWNER04:52pm
Hello
AGENT0:03
Hey, Valentine.
HOMEOWNER04:52pm
Uh-huh
AGENT0:03
Hey, Valentine. My name's Josh. I was just giving you a call. I believe you just spoke with someone on my team regarding the new energy program. How are you doing?
HOMEOWNER04:53pm
Doing good
AGENT0:26
Good, Valentina. I was just giving you a call, of course, seeing if you got the notices from California Edison. It was on the back of your bill or you actually might have seen it on the news too. It was about the rate increases this year. Did you happen to catch those?
HOMEOWNER0:33
OK, but uh, how, how this thing works? Because uh somebody showed up yesterday.
AGENT04:53pm
Uh-huh.
HOMEOWNER0:41
I, and I really, uh, you know, like they make it look like it's so, you know.
AGENT04:53pm
Mhm
HOMEOWNER0:44
I, I know nothing is free in, in this country, but
AGENT1:48
Correct
HOMEOWNER0:55
they, they said there's something about uh I get like uh upgrade on my Windows or my, well, some of my windows or
AGENT1:03
Oh
HOMEOWNER0:56
something like that.
AGENT1:03
Oh, OK. Gotcha. So the company that went out to you, was it in regards to just Windows or what was it about?
HOMEOWNER1:09
I thought they said uh, uh, Windows, uh not the, the solar,
AGENT04:53pm
Mhm.
HOMEOWNER1:16
yeah, the like uh my fridge, my water heater or
AGENT04:54pm
Gotcha. OK
HOMEOWNER0:56
something like that, but
AGENT1:25
No worries. So what they were talking to you about where there's different incentivized programs that can help you lower your current energy bill. Um, the one
HOMEOWNER04:54pm
Uh-huh
AGENT1:48
we're calling to you about are the new solar programs are available, so I'm reaching out because Valentin, you may qualify for a government program that can reduce your electricity bill by 40%. Now, that's why I'm reaching out to see, you know, if you are able to qualify. So for your property here, uh, I know you do mention that nothing in life is free, and I, and I want to point that out that you're correct. What happens is you just eliminate the bill right now that you're paying with Edison. And you switch it for a cheaper bill. So you're still gonna have a bill. It's just gonna be much cheaper than what you're currently paying. Around 40%, sometimes even a little bit more. So for your Bill Valentine, do you know how much you paid for your most recent energy
HOMEOWNER0:13
OK
AGENT2:09
bill? Like how much on the most recent one?
HOMEOWNER2:13
Uh, it seems like I told the guy, you know, it's, it's, it all depends
AGENT1:48
Correct,
HOMEOWNER0:33
because
AGENT1:16
yeah
HOMEOWNER2:16
sometimes he's like 80
AGENT0:13
OK
HOMEOWNER2:18
and things is like 100,
AGENT04:55pm
Mhm
HOMEOWNER2:22
sometimes 100. like he saw one of 197.
AGENT04:55pm
Gotcha. So, OK.
HOMEOWNER0:33
but
AGENT04:55pm
It varies.
HOMEOWNER04:55pm
yeah. yes
AGENT2:38
OK. Well, no problem. I understand that Bill's very especially here in California, right? Because summer months tend to be really high. So that's probably your high bills. And then, of course, your average bills are anywhere between that $80 to like $100 range, correct?
HOMEOWNER0:33
Yes.
AGENT2:48
OK. Well, Valentino, you are paying a high amount for your energy and with the rate increases that California implemented, so I'm not too sure if you know this
HOMEOWNER2:38
Mm.
AGENT2:50
year, California Edison
HOMEOWNER0:13
OK
AGENT3:15
raised their rates by 15%. So that 80 to 100 you're paying can easily jump up to 130, 150 now. And then even on the higher end, you can probably be passing 200. So that's why we're giving homeowners a call because it's just as long as yourself and your property are able to qualify Valentine. That's how you're able to get the system. The only thing you pay for is for the cheaper energy costs, and that's it. So, for the property,
HOMEOWNER2:38
Mm.
AGENT3:20
do you have any like big trees or tall buildings that provide shade over your roof by any chance?
HOMEOWNER3:24
No, but that's the thing, that's another thing, you know.
AGENT04:56pm
Mhm.
HOMEOWNER3:28
I'm afraid to put uh, go on so because uh uh you know, I hear a lot of bad things about it,
AGENT1:03
Oh, OK.
HOMEOWNER0:41
you know.
AGENT3:37
If you don't mind me asking, what bad things have you heard? Like, do you have any friends or family members that got into solar?
HOMEOWNER3:40
Yeah, I, I do have friends and then
AGENT04:56pm
Mhm
HOMEOWNER3:45
they have like one of my friends and uh and uh son Fernando Valley that he, they, they put a lien on his house
AGENT1:03
Oh,
HOMEOWNER04:56pm
and I said,
AGENT1:03
OK, gotcha.
HOMEOWNER1:16
yeah,
AGENT3:55
How long ago
HOMEOWNER1:16
yeah.
AGENT3:55
was, how long ago did he get his solar, if you don't mind me asking? Do you have
HOMEOWNER1:25
Um,
AGENT0:03
a
HOMEOWNER4:00
yeah, I like, yeah, I, I think it's like in the beginning when they first start.
AGENT4:02
uh, OK. That makes a lot of
HOMEOWNER1:16
Yeah
AGENT4:06
sense then, Valentin cause programs, even 3 years ago. So if they didn't,
HOMEOWNER04:56pm
Uh-huh
AGENT4:52
if they didn't get solar within 2 to 3 years, programs before that, it did put a lien on the property. With this new program, there's no loan involved, so there's no loan you need to take out. There is no down payment. There's nothing for the insulation and no lien on the property. The reason being there's none of those things is because since these are government-backed programs, meaning that since the government is helped funding these programs, homeowners are now able to qualify for them just as long as yourself and your property qualify. So as long as yourself and your property qualify, Valentine. Like I mentioned, that's how you're able to get the system, but then the only thing you pay for is the energy that you use. So it's exactly like how you're doing right now with Southern California Edison. You know how you purchased
HOMEOWNER04:57pm
Uh-huh
AGENT4:55
energy from them. So
HOMEOWNER1:16
Yeah
AGENT5:02
instead of purchasing energy from them, you eliminate that bill and you just have a cheaper solar bill. So to give you an example,
HOMEOWNER7:25
All right
AGENT5:12
yeah, to give you an example, if you're paying like 200, we can get you as low as $100 sometimes even less. It just really depends. So that's why I was just calling to see if you're a good fit, OK?
HOMEOWNER5:17
Uh, let me, let me, let me talk to my wife about it first.
AGENT0:13
OK.
HOMEOWNER5:22
It's a, it's a, it's a way to, uh, call you back or?
AGENT5:40
Yeah, so this number here, this is my main office line and I'll be more than happy to, you know, give you a call with your wife if that's something you want me to explain to her because even though these programs sound good. A lot of homeowners don't qualify for them because of their property. So is it OK if I ask you a few questions before you talk to your wife just to see if you are, and then if
HOMEOWNER1:03
Oh
AGENT5:42
you aren't, you don't have to talk to her about it.
HOMEOWNER7:25
All right
AGENT5:50
OK. Uh, I know you said for your roof, you have no trees, but what about the roof condition? Are there any leaks or damages?
HOMEOWNER5:54
Uh no, not so far, no.
AGENT5:59
None? OK, perfect. And then for the type of roof you have, is it shingles, concrete tile, clay tile. Do you happen to know?
HOMEOWNER6:01
It's a concrete tile.
AGENT6:12
Concrete tile. Perfect. That's not an issue. We definitely worked with concrete tile before. And then for the property, do you and your wife own it together? Like is she on Tidal with you or is it just yourself?
HOMEOWNER04:59pm
I think a bot.
AGENT6:25
Both. OK, perfect. That's not an issue at all. And then since these programs are government endorsed Valentin, you would just need to have a good standing credit score of at least 660 or higher, so I'm guessing you're good there too, correct?
HOMEOWNER6:28
Uh, I haven't checked that,
AGENT04:59pm
OK, no worries.
HOMEOWNER0:33
but,
AGENT04:59pm
Any, any
HOMEOWNER0:26
uh,
AGENT6:31
like bankruptcies
HOMEOWNER0:26
uh.
AGENT6:33
or foreclosures in the past 7
HOMEOWNER0:26
no,
AGENT04:59pm
years? No?
HOMEOWNER5:54
no, no,
AGENT04:59pm
OK. No worries.
HOMEOWNER0:26
no.
AGENT6:40
Just because if you did have a bankruptcy or foreclosure within 7 years, they would automatically
HOMEOWNER0:26
Uh.
AGENT6:41
disqualify you from the program, meaning that
HOMEOWNER1:03
oh
AGENT6:44
they wouldn't even give you a chance. So it sounds like you
HOMEOWNER0:03
I
AGENT04:59pm
should be
HOMEOWNER0:26
see
AGENT6:50
good there. Shouldn't be an issue. And I know this last question's silly, but no existing solar on the property, correct?
HOMEOWNER04:59pm
Uh-huh
AGENT6:53
No? OK. Well, Valentina,
HOMEOWNER0:26
no
AGENT7:03
I know you saw, said you still need to speak to your wife to see if this is something you guys wanna do, and I'll be the same way, especially, you know, me and my wife will make decisions together. Go ahead, speak to your
HOMEOWNER1:16
Yeah
AGENT7:24
wife if you like, I can have this tentatively set up for you like on Tuesday or Wednesday so it gives you some time just because I know we're going into uh the July 4th year, so homeowners are gonna be busy. I can tentatively set it for you like in the afternoon like around 5:30 or 6. Speak to your wife. I can give you a call Monday just to make sure that that time works for you, OK, Valentine?
HOMEOWNER7:25
All right, that sounds
AGENT0:56
That
HOMEOWNER0:26
good.
AGENT7:27
sounds good. Perfect then. Uh,
HOMEOWNER1:16
Yeah.
AGENT7:30
for the time, would a Tuesday or Wednesday be better for you and your wife?
HOMEOWNER7:34
To uh call me back or
AGENT7:50
Uh, this is just a tentatively set a time, just so that you don't lose your spot because a lot of homeowners are booking for Tuesday and Wednesday, and I would hate for you not to take advantage. So I can give you a call Monday, um, but for the time with the Tuesday or Wednesday work for you? It doesn't mean you're gonna sit down. It just means that that time is safe for you.
HOMEOWNER7:55
Uh, you know, I, I like to talk with her first
AGENT0:13
OK
HOMEOWNER7:57
and then uh maybe I don't want to set up right now because, uh,
AGENT1:16
Yeah,
HOMEOWNER0:41
you know,
AGENT05:00pm
no, it's good,
HOMEOWNER0:26
uh.
AGENT8:03
it's good. No worries then. I'll give you a call Monday. What time Monday would work for, for me to give you a call?
HOMEOWNER8:06
uh, I get off of work at 4,
AGENT0:13
OK.
HOMEOWNER05:00pm
so maybe
AGENT2:07
around
HOMEOWNER8:09
4:30.
AGENT8:09
4:30. Perfect, Jonathan, go ahead and speak to your wife. Remember, these programs don't cost you guys anything. It's just a matter if you're, if you're able to, uh, if your property is able to qualify. So just explain that to her and then I can give you a call on Monday, OK?
HOMEOWNER0:13
OK
AGENT8:22
Awesome, Valentine. You have
HOMEOWNER0:13
All
AGENT0:03
a
HOMEOWNER2:07
right
AGENT05:01pm
great day
HOMEOWNER0:13
You
AGENT05:01pm
Mhm.
HOMEOWNER05:01pm
too. Bye.
Michael Rudd
NO BOOKINGHARD
#21620Jul 30 313 exchangesobjection at 5:12stage Hot Prospect
Listen forThe textbook version in the homeowner's own words — neighbour testimony, multiple companies, the two-bills mechanic named explicitly.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER1:06
Well,
AGENT1:41
can
HOMEOWNER5:12
my neighbors and that have solar and that, and they say they regret doing that because, and they from different companies and everything.
AGENT2:46
sure
HOMEOWNER5:15
You're paying two bills, you're paying your electric
AGENT0:38
Yeah
HOMEOWNER5:18
bill plus the filler
AGENT20:35
Yeah, I can
HOMEOWNER0:32
So
AGENT6:18
explain
HOMEOWNER0:19
what is
AGENT6:18
to you.
HOMEOWNER5:20
different from you?
AGENT5:59
Yeah, absolutely. So, it's not necessarily the reason that they got two bills was because of the program. Unfortunately, what happens in a situation like that is when you, your neighbors got the solar, they only got the proper, uh, they only got the electricity, uh, that was basically designed for their system at the time. So what happens is they up their usage over time and that caused them to get a second bill. Now, what we do to prevent that is we ask you, hey, Ms. uh, do you plan on, you know, adding an electric vehicle? Do you plan on, you know, upgrading on the home, things like that. That way, we provide you with more electricity and we prevent you from getting two bills.
HOMEOWNER6:03
No, I'm not gonna get electric vehicle.
AGENT6:18
Sure. No, yeah, no worries. That, that was just me explaining to you as to what happened. So essentially, your neighbors, they ran, they basically upped their usage, so they over uh used whatever they were expecting to. In other words So I just
···
AGENT09:30am
Hi, Ms. Rutt
HOMEOWNER0:06
I Yes, who's calling
AGENT09:30am
Hi, my name is
HOMEOWNER0:19
Hi
AGENT0:13
Adam. I'm calling because, uh, you spoke to a team member of mine yesterday. It was in regards to the energy program. How's your day going?
HOMEOWNER0:19
It's, it's fine, but what is this all about?
AGENT0:32
Yes, so we're reaching out because we're helping homeowners in the area lower their power bill with this government endorsed solar program that's now made for you not to pay for panels and just pay for cheaper electricity than what you're currently paying right now.
HOMEOWNER0:36
Right, but I don't want to finance nothing.
AGENT0:38
Yeah, uh, awesome
HOMEOWNER0:39
So what is this program
AGENT1:01
Yeah, awesome. So with this program, you don't have to finance anything. Essentially what it is is if you qualify, your bill will now get eliminated and swapped out for a cheaper bill up to 40%. So you're not financing anything, you're not taking a loan out, you're just doing a simple bill reduction. Uh, the thing is, Ms. Rudd, you would need to qualify. My job was really just ask you a couple quick questions just to see if you're a good fit.
HOMEOWNER1:06
Oh, well, wait a minute, that's free in this world, you know that,
AGENT0:38
Yeah,
HOMEOWNER0:32
right?
AGENT1:24
absolutely, and I'm, I'm a complete agreement with you, so I don't want you to think that this is free. The way that it works is instead of you paying your current power bill at a higher cost. Your bill's not gonna be eliminated and swapped out for a cheaper bill. So you're still gonna be getting a bill. It's just 40% cheaper than what you're currently paying.
HOMEOWNER1:27
Right, but what's
AGENT09:31am
Mhm
HOMEOWNER1:30
the glitch to this.
AGENT1:41
Yeah, well, so the thing is the catch is is that not everyone can qualify for it, right? So as good as it all sounds, not everyone can take advantage of this program, which is ultimately why we're reaching out. Does that make sense?
HOMEOWNER1:42
Right, and then what
AGENT09:31am
Uh-huh.
HOMEOWNER1:44
kind of solar panels are they?
AGENT1:53
Yeah, so there's different kinds, right? More, more of your preference, uh, are you asking in terms of like the, like if they're American made, Chinese made, things like that.
HOMEOWNER09:31am
Well, right.
AGENT2:11
OK. So there's different options, right? We do have American-made panels. We have Canadian made panels, Chinese panels, uh, there's different ones. Um, but as far as like the, the specific ones that we use that they're called Q cells. They're the top of the line. That's what's, that's the top of the line right now.
HOMEOWNER0:13
Mm.
AGENT0:32
So
HOMEOWNER2:16
I'll look into that
AGENT2:16
absolutely, yeah,
HOMEOWNER0:19
but
AGENT0:38
yeah
HOMEOWNER2:21
are they placed on the roof or placed somewhere else? Because
AGENT0:13
at
HOMEOWNER2:27
nowadays, I hear they don't do the roof uh. panels
AGENT2:46
Sure. No, yeah, so, I mean, there is different options right now. I will say preferably the way that it works is it is on the roof. Um, essentially, right, if you have a lot of sunlight exposure, uh, then you would be able to do that. Um, as far as like, the, if you don't mind me asking, as far as like the condition of the roof, was there any leaks you were aware of or any damages at all?
HOMEOWNER4:28
No, there's
AGENT0:13
OK.
HOMEOWNER2:49
no leak, no damages.
AGENT2:59
Awesome. OK. I mean, that's one of the qualifications, right, just for me to set the expectation proper. Um, you also advised you were the homeowner of Brighton Court. Is that correct?
HOMEOWNER09:32am
Yes, I am
AGENT3:10
OK. Now, lastly, Ms. Rudd, I mean, really since the program is government endorsed that they do need to make sure that you have a standing credit score of above 660.
HOMEOWNER3:13
Uh I'm fine with that, but I called
AGENT0:32
No.
HOMEOWNER3:16
Edison and they said there's no programs.
AGENT0:32
So,
HOMEOWNER0:32
So
AGENT3:37
so it's
HOMEOWNER0:19
is
AGENT1:53
like
HOMEOWNER09:33am
this a scam
AGENT3:37
no, so just to be clear with you, this is not an, an Edison program. It's the program itself is called the Power Purchase Agreement. So it's a government endorsed solar program. So essentially what happens is, let's say hypothetically speaking, you get approved. You would then be getting the solar installed and Edison would go out and activate the system for you.
HOMEOWNER3:43
So you're just pretty much like sunun and all the other ones, right?
AGENT4:02
Uh, no, so we're not Sunrun. We're local energy partners. So essentially what we do is we basically we have on a different day we have an energy consultant pop by, show you a free savings report for about 30 minutes. They answer any questions or concerns you have. They show you a free savings report, right? And then ultimately see if we can help you get approved to help you lower that bill.
HOMEOWNER4:10
Well I don't wanna give my information up because I really don't know who you are or
AGENT1:24
Absolutely.
HOMEOWNER1:01
anything.
AGENT4:28
No, no, there's no information that I need. The, the only questions were, were those specific ones that I asked, which it seems like you could be a good fit for it. Um, essentially, it seems like obviously you'd probably want to get a better understanding how it looks and then, and how it works and get more uh inside of that. Is that fair to say?
HOMEOWNER4:32
OK, so what was the name of this program?
AGENT4:35
Power purchase agreement, so it's PPA for short.
HOMEOWNER4:43
OK, I'm looking that up and I don't see it.
AGENT4:46
I can actually send you a direct link to it. This is your direct number, correct?
HOMEOWNER0:06
Yes
AGENT5:05
Perfect. So you can go ahead and look at this as well. That way you're familiar with it. It's a government endorsed solar program that's literally just made for you to pay for cheaper power. So it, it, it's kind of in the name you're just purchasing the power that you're producing. So I
HOMEOWNER1:06
Well,
AGENT1:41
can
HOMEOWNER5:12
my neighbors and that have solar and that, and they say they regret doing that because, and they from different companies and everything.
AGENT2:46
sure
HOMEOWNER5:15
You're paying two bills, you're paying your electric
AGENT0:38
Yeah
HOMEOWNER5:18
bill plus the filler
AGENT20:35
Yeah, I can
HOMEOWNER0:32
So
AGENT6:18
explain
HOMEOWNER0:19
what is
AGENT6:18
to you.
HOMEOWNER5:20
different from you?
AGENT5:59
Yeah, absolutely. So, it's not necessarily the reason that they got two bills was because of the program. Unfortunately, what happens in a situation like that is when you, your neighbors got the solar, they only got the proper, uh, they only got the electricity, uh, that was basically designed for their system at the time. So what happens is they up their usage over time and that caused them to get a second bill. Now, what we do to prevent that is we ask you, hey, Ms. uh, do you plan on, you know, adding an electric vehicle? Do you plan on, you know, upgrading on the home, things like that. That way, we provide you with more electricity and we prevent you from getting two bills.
HOMEOWNER6:03
No, I'm not gonna get electric vehicle.
AGENT6:18
Sure. No, yeah, no worries. That, that was just me explaining to you as to what happened. So essentially, your neighbors, they ran, they basically upped their usage, so they over uh used whatever they were expecting to. In other words So I just
HOMEOWNER0:13
OK,
AGENT09:36am
sent you a
HOMEOWNER0:32
so
AGENT6:20
link right here.
HOMEOWNER6:32
OK Is it on a text
AGENT6:36
Yeah, it's, it's on your tech, you should have received it right now through your, through your number.
HOMEOWNER6:45
Solar PPA, what is it and
AGENT0:38
Yeah
HOMEOWNER6:47
how does it work?
AGENT0:38
Yeah.
HOMEOWNER6:50
OK, so I'll read that in a while, but,
AGENT09:36am
Uh-huh.
HOMEOWNER6:47
so how does it work?
AGENT7:31
Yeah, so essentially the way that it works is let's say you and your property qualifies, you're able to get solar installed on the property with no money out of pocket. You're not taking a loan out, you're not financing anything. What it does is it eliminates your current Edison bill, and it swaps it out for a cheaper solar bill up to 40%. So what our job is to do is our job is to help find a better date and time on a different day where we can have an energy pop by for about 30 minutes. We show you a free savings report. If there's any questions you have you can write them down. Our job is to make sure to answer them for you and give you a proper breakdown of what the program entails and what it would look like for you in your home in terms of savings.
HOMEOWNER7:35
OK, so you asked me what my credit score is and that
AGENT0:38
Yeah.
HOMEOWNER7:38
is that because I need to finance it, right?
AGENT7:51
No, so that's a very great question. So the reason that credit score is asked is because since it's a government endorsed program. They do want to make sure that you're on time with your payments and that you don't have any bankruptcies or foreclosures under your name.
HOMEOWNER09:37am
No, I don't
AGENT7:54
Perfect. So, yeah, that's
HOMEOWNER0:19
But
AGENT7:57
the only reason, uh, sorry, go ahead.
HOMEOWNER8:00
uh what do you mean make your payments?
AGENT09:37am
So like
HOMEOWNER18:04
I thought
AGENT0:13
your
HOMEOWNER8:05
we're not gonna have a payment, you said
AGENT8:10
no, so, yeah, so you're not gonna have an Edison payment anymore. You're gonna be paying a cheaper solar payment. So that's
HOMEOWNER0:38
Yeah,
AGENT4:28
the only
HOMEOWNER8:22
that, that's exactly what it is. It's a solar payment because you're saving the thing and you're gonna do that, you're gonna add, you're still gonna have electric bill because my sister has solar
AGENT09:38am
uh-huh
HOMEOWNER8:27
and she pays like $45 right now with the heat and everything,
AGENT09:38am
uh-huh.
HOMEOWNER8:30
she pays 45. My other son has solar. He has a very large house and
AGENT09:38am
Uh-huh.
HOMEOWNER8:36
a very big pool and everything and
AGENT09:38am
Mhm
HOMEOWNER8:44
he still pays like $100 or 1 $50 which is fine for the square footage in the pool
AGENT0:38
Yeah
HOMEOWNER8:47
size and they, they run their air conditioner all day.
AGENT09:38am
Uh-huh
HOMEOWNER8:55
But see, he still pays the bill and likely they have paid off the solar no matter what. and the batteries and everything, but they didn't have, they didn't finance anything because it was a long term finance and they don't want no liens on their house.
AGENT0:38
Yeah
HOMEOWNER9:11
So. so what am I, who am I gonna be paying?
AGENT0:38
Yeah.
HOMEOWNER9:13
But Leslie Company.
AGENT9:23
No, so, great, great question. So instead of you paying Edison, you'd be now paying the solar company. So you're just gonna be paying a cheaper power bill to the solar company. They're going to serve as your new utility provider.
HOMEOWNER9:31
So and who's the solar company?
AGENT9:38
Yeah, so we work as a brokerage, right, so our job is to connect you with the best solar company in the area from what it looks like it would be Paxton Energy.
HOMEOWNER9:38
Paxton
AGENT09:39am
Yeah, energy
HOMEOWNER9:46
Aren't they from Arizona
AGENT9:50
No, they're, they're actually located here in uh in the San Fernando Valley.
HOMEOWNER9:52
I've never heard of them.
AGENT0:38
Yeah,
HOMEOWNER0:06
I
AGENT1:44
they,
HOMEOWNER11:13
thought
AGENT1:44
they
HOMEOWNER9:57
there's something like that in um Arizona.
AGENT10:22
oh, OK, so yeah, I'm, I'm not too familiar with them, but essentially what we do, right, is we have an energy consultant go out to you. Uh, they go about for about 30 minutes. They show you a free breakdown of what it would look like to for your property. That way you can see the benefit of cutting down on your bill without you having to come a dime out of pocket, um, and, and essentially that's why homeowners are making the transition. It's just more if you can qualify, but based
HOMEOWNER0:32
No,
AGENT0:36
on
HOMEOWNER10:29
but I, I wanna know who is paying for the solar panels.
AGENT10:45
sure, yeah, great question. So, no, you're, you're not paying for the solar panels. Uh, the reason that is is because you're just purchasing the electricity that the panels produce for you. So it's not like the other programs where you're paying for the actual panels. Um, with this one, you're just paying for electricity at a cheaper cost.
HOMEOWNER10:52
So you guys, let's just say I do this. You guys are gonna come. You're
AGENT0:13
Uh.
HOMEOWNER10:54
gonna install, do the installation,
AGENT09:40am
Uh-huh.
HOMEOWNER10:59
put the panels, and the batteries, right?
AGENT09:40am
Yeah, correct
HOMEOWNER11:07
OK. So you're telling me, I get that free, but I gotta pay for the electricity, uh, but I
AGENT0:13
Uh.
HOMEOWNER11:13
thought there is no electricitylessing my bill right now it's $250 a month.
AGENT09:41am
Uh-huh
HOMEOWNER11:17
so I'm still gonna be paying that
AGENT0:32
No
HOMEOWNER11:20
because obviously somebody has to pay for the solar.
AGENT11:46
Yeah, no, yes, so that, that's the great thing about it, right? So it, it's not that you're paying for the solar panels, the, the solar panels themselves are gonna produce electricity for you through the through obviously through the panels on the roof. So what happens is, let's say hypothetically that $250 you're paying, that's gonna be now reduced up to 40%, so you won't be paying $250 anymore. You'd now be paying a much cheaper solar bill. And, and that's actually the purpose of solar,
HOMEOWNER0:13
OK,
AGENT0:19
but
HOMEOWNER11:49
but where does Edison come in? Because Edison's
AGENT0:38
yeah.
HOMEOWNER11:51
in control of the electricity.
AGENT12:03
Yeah. So where, where Edison comes in, right, let's say hypothetically speaking, you move forward and you get the solar installed, you would now be getting activated by Edison. They would come out and activate the system for you.
HOMEOWNER0:32
Right,
AGENT0:38
Yeah
HOMEOWNER12:17
but I have to pay for the services and everything, so how are, is my bill being paid through Edison because they're the ones that are control of the electrical.
AGENT10:45
so no
HOMEOWNER5:59
the electricity
AGENT12:34
so you're not gonna be tied in with Edison anymore. The only thing you would get anything related to Edison, it's just the connection fee because they, they obviously, you can never be off the grid. No one can. Um, but that's it. You just get a small connection fee, but you're not going to be paying Edison for power anymore.
HOMEOWNER12:40
and how uh how long does the permitting take for medicine?
AGENT12:47
Uh, not too long. It typically it could take maybe rough to maybe like 2 weeks or so. Obviously don't quote me on it, but what
HOMEOWNER0:32
No,
AGENT3:37
hap
HOMEOWNER12:56
that's, that's, that's not correct. Everybody I know, they, they permit takes it out at least 3 months to 6 months.
AGENT13:17
Oh, so typically it depends with what company you go with and like what, uh, because I, I have heard of that too. I have heard of like Tesla, they take it up to like 6 months, believe it or not. Um, but with the, with the installers that we work with, typically I would say at most, obviously if there's any issues, it would probably take up to 3 weeks, maybe a month. But that's on rare occasions,
HOMEOWNER0:13
Mm.
AGENT13:25
right? If there's any issues like within the property. But based on what you told me, it doesn't seem like there's anything that needs to be fixed or, you know, changed or anything.
HOMEOWNER13:29
Mm, not to my knowledge. I with
AGENT0:13
Mm
HOMEOWNER13:30
this hot weather, I
AGENT0:38
Yeah
HOMEOWNER13:32
you can't even tell if I got a leak in the roof yet until the rankings, but last year I did not have a leak on the roof for the years before.
AGENT09:43am
Sure. OK.
HOMEOWNER5:12
and that
AGENT09:43am
No, yeah, I'm,
HOMEOWNER0:32
so
AGENT14:04
uh, uh, I'm, I'm, I'm glad that I asked these questions just to set the expectation proper for you, uh, because I would hate to waste any of your time obviously if this is not even something you could take advantage of. Um, but essentially, right, that's all the reason we're calling for, uh, essentially if there's a different day that you have about 30 minutes where we can have them pop by and break all this stuff down for you, show your free savings report. Uh, is, is it usually You in like a morning time or afternoon time?
HOMEOWNER14:07
Well, I, I got a question, who
AGENT2:46
Sure.
HOMEOWNER14:09
manufactures your panels?
AGENT14:18
Yeah, so as far as that goes, that's more of like your preference if, if you want like the American made, uh, that's who would be more manufacturing it.
HOMEOWNER14:32
Well, I see these commercials and there's a lot of new updated panels that you don't have to put on the roof like you did in the past of big bulky ones.
AGENT09:44am
Uh-huh.
HOMEOWNER14:36
and that, so do you guys have the latest styles?
AGENT14:56
So we, we, we have the latest styles in terms of like, uh, obviously like product production and everything. We make sure to get you connected with the top of the line. So that's the good thing with the, as far as like the way that we work as we make sure to get you the top of the line, that way you get the most efficient, um, production, cause that's clearly that's probably the most important thing when you're getting sold.
HOMEOWNER0:13
Mm.
AGENT7:51
So that
HOMEOWNER15:01
So what makes you guys different than sunroof?
AGENT15:30
yeah, so it's, so obviously, right, never bashing on any other company, right? All these companies are great. Uh, the only difference is that with us our job is specifically to connect you with the best possible deal out there. I'm sure when you're looking into solar, you obviously want to get the best amount of savings and obviously the best amount of service. So with us, we make sure to walk your hand throughout the whole process that way, right, if you have any questions, you don't have to wait through customer service. You can connect to us directly and we're, we're right on top of it.
HOMEOWNER15:36
OK, so my, my foot, I have questions here but
AGENT2:46
Sure.
HOMEOWNER15:45
I'm not gonna have any uh liens on the house cause there's no contract according to paying off those panels,
AGENT2:59
Correct.
HOMEOWNER2:59
correct?
AGENT15:56
There's no lien attached to the property. It doesn't affect your property tax because you're not financing anything. B. I was just reaching out about that notice you
HOMEOWNER5:59
Hm.
AGENT0:13
you
HOMEOWNER18:49
I don't know.
AGENT0:36
don't.
HOMEOWNER15:58
This sounds kind
AGENT0:36
on
HOMEOWNER0:13
of
AGENT8:27
with the
HOMEOWNER0:32
not
AGENT16:01
Bill has vision
HOMEOWNER16:04
this suspicious, very suspicious.
AGENT16:25
It, it's, uh, it sounds really too good to be true. The thing is, Miss. right, I can guarantee you it's simply because not everyone can qualify for it. We've helped plenty of homeowners get approved for these programs. Uh, that's why we're reaching out. Um, obviously, it looks like you wanna look into how you can take advantage of it. Obviously your kids got it. Um, it's really just a great program that just helps you lower your power bill.
HOMEOWNER16:30
Well, they, they didn't get this program. They, you know, they paid for it.
AGENT10:22
Oh OK
HOMEOWNER16:33
One of them has a 2 ADT, which is
AGENT09:46am
Uh-huh
HOMEOWNER09:46am
freedom and,
AGENT2:46
Sure
HOMEOWNER16:38
you know, there's always contracts and everything.
AGENT17:04
Yeah, so the, the good thing is that right with solar there's different variety, right? There's different options with this one it's literally designed for homeowners that don't wanna finance anything and just wanna pay for cheaper power. The thing is, I know you have a lot of great questions. That's exactly what the consultation is for. It's for us to answer all of them for you that way you can see in writing and get a better understanding of how it works. That way, obviously there's no confusion and you can see that everything I'm telling you is exactly what it is and in writing.
HOMEOWNER17:08
OK, I have another question.
AGENT2:46
Sure.
HOMEOWNER17:10
Actually, I have my Edison thing right here in
AGENT2:46
Sure
HOMEOWNER17:18
front of me, but let's say not that I probably won't do it. I've been here for what, how,
AGENT1:06
know
HOMEOWNER17:20
how. I'm the owner of the house since it was built, but
AGENT0:38
Awesome
HOMEOWNER17:23
the whole thing is what if
AGENT0:32
just
HOMEOWNER17:26
maybe in 5 or 10 years we decide to move. Then how does that work?
AGENT18:01
yeah, great, that's a very great question. That's obviously a very common question, Ms. Red. So, what happens in a situation like that, let's say even within a year, randomly you just decide to sell, you're like, oh, I don't want to be here anymore. I want to sell. It's fully transferable, so you're not paying anything off the way that it works is you'd be transferring the savings that you're getting onto the next homeowner. So they would now be able to take advantage of your savings. So it's kind of like when any homeowner moves into a property, right? They, they sign up to get tied into the utility. It's the same ex act thing with this. You would just be transferring over to them.
HOMEOWNER18:04
I thought they would have to qualify though.
AGENT18:10
Well, yeah, of course, but let's say hypothetically speaking, right, they're qualifying for your property. That means that they'll be able to qualify for the solar.
HOMEOWNER1:06
Oh.
AGENT0:38
Yeah.
HOMEOWNER18:20
yeah, I mean, I'm not moving. I still have a 10 grandchildren that have to graduate.
AGENT09:48am
No, that, that,
HOMEOWNER5:12
and that.
AGENT18:23
that's awesome. That's awesome.
HOMEOWNER18:26
so that's kind of 10 more years at least,
AGENT2:46
Sure.
HOMEOWNER09:48am
or 12.
AGENT18:10
Well, yeah
HOMEOWNER2:11
Um
AGENT18:49
I mean, that, uh, obviously, Ms. R, it looks like he has a lot of great questions. That's ultimately why we're reaching out. If there was any other questions you had, our, our job is to make sure to have the consultant answer them for you. Uh, at least from what I'm seeing, I, I don't know if you have any availability maybe on a different day for about 30 minutes, uh, maybe even like a morning time or an afternoon time?
HOMEOWNER18:52
well, not this week. I have those grandkids over
AGENT0:38
Awesome
HOMEOWNER18:58
here. That's why I can't answer the phone yesterday. It was
AGENT6:18
worries
HOMEOWNER09:48am
a bad
AGENT4:28
No No.
HOMEOWNER09:48am
timing. Um
AGENT19:01
From, from what I see,
HOMEOWNER19:09
I'm gonna, I, I'm gonna talk to my husband first and then do you have a phone number? Well, do I call you back on this phone number or you have a special line?
AGENT19:27
So this would be my direct line. Um, obviously, right, we would want to make sure that your husband is on board and on the same page with everything, uh, as well, um, it, I know that this week isn't good. Typically, would you say that early in the week would work better for you? Maybe like a Monday or Tuesday? Next week?
HOMEOWNER19:34
I'm not gonna say nothing until I talk to my husband.
AGENT19:36
Gotcha. OK, absolutely. We'll
HOMEOWNER0:13
Mm
AGENT19:38
go ahead and speak with him because
HOMEOWNER0:06
I
AGENT0:13
uh
HOMEOWNER2:46
mean
AGENT7:57
sorry go ahead.
HOMEOWNER19:44
that's what uh marriage does. You got to communicate.
AGENT1:24
Absolutely
HOMEOWNER19:47
Well, I've been married 56 years.
AGENT0:38
Awesome
HOMEOWNER19:55
and that felt he gives communication. So, do I call you back when I want to fit this appointment?
AGENT20:05
Uh, yeah, well, so definitely speak with your husband, right? Go over it with him. Uh, what I could do is maybe I can touch base with you guys sometime next week, maybe on Monday or Tuesday and see where things pan out for you guys.
HOMEOWNER20:09
Well, not Monday and Tuesday. I like I said, I got those kids
AGENT0:13
OK.
HOMEOWNER20:10
here because they start school on
AGENT0:13
OK,
HOMEOWNER20:15
the 6th.
AGENT09:50am
got you.
HOMEOWNER20:15
and that, so anytime after the 6th.
AGENT20:19
OK, yeah, absolutely. We could definitely do that then. We'll we'll touch base then. That's perfect.
HOMEOWNER20:22
OK, and what was your name again?
AGENT20:24
So my name is Adam. I'm the verifications manager.
HOMEOWNER20:35
Oh, Adam. OK Yeah. I can, um, I kids, Adam. OK, um, yeah, we're all just not answer the call if I don't know who you are.
AGENT20:36
Of course, yeah.
HOMEOWNER5:12
and that.
AGENT09:50am
I, I'll advise
HOMEOWNER20:42
because that lady who called yesterday was like I, I don't even know if she knew what she was doing.
AGENT09:50am
uh-huh.
HOMEOWNER20:49
and that. So, um I'll look into it and I'll ask people about
AGENT0:38
Yeah.
HOMEOWNER20:57
PPP and um then uh be able to answer more clearly before I talk to my husband, I'm gonna look into it.
AGENT20:59
Absolutely. Perfect. That sounds good.
HOMEOWNER21:01
Yeah. All right, thank you, Adam.
AGENT0:13
Of
HOMEOWNER1:01
Have
AGENT18:10
course.
HOMEOWNER21:03
a wonderful day.
AGENT21:03
You too. Thank you
HOMEOWNER0:13
OK.
AGENT09:51am
so much.
HOMEOWNER09:51am
Bye-bye.
Ross Moores
NO BOOKINGHARD
#11634Aug 7 394 exchangesobjection at 12:39stage Signed
Listen forLived experience rather than hearsay — he already has solar and it didn't deliver.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER12:29
No, because we should be getting some relief from the solar. So now we should maybe, um, I don't know. We're, we're paying for it. There's a lot of panels up there.
AGENT15:31
Mhm.
HOMEOWNER12:39
What are those panels doing if we're still paying the uh, you know the 400 $500 a month electric bill.
AGENT12:50
Yeah, but at the same time, I completely get where you're coming from. It is obviously they, they, a lot of panels that are up there, but your usage, then your usage has multiplied by 2. yet you're
HOMEOWNER3:53
Well,
AGENT9:49
paying
···
AGENT0:11
Hey, Ross.
HOMEOWNER12:08pm
Hello. Yeah.
AGENT0:11
Hey, Ross, it's Bichoy here. How are you?
HOMEOWNER0:12
I'm OK. How are you
AGENT0:28
I'm doing great. I'm doing great. Um, I called, I called Dame, but she told me to give you a call um instead. So I wanted to, cause I did receive obviously the uh pictures of the, of your electric bill. So I just wanted to go over that with you. Is now a good time
HOMEOWNER12:08pm
Yeah, OK
AGENT0:33
OK. Now, now is a good time for me to go over it?
HOMEOWNER0:11
He.
AGENT0:43
OK. So, um, obviously, I have reviewed your bill, and I, I'm comparing everything to the system that we designed. Um, I
HOMEOWNER15:31
Mhm
AGENT0:54
don't, I don't know if you recall during the consultation when we originally met, um, cause obviously, I'm looking at your electric bill. Last July because I'm looking at this July how much power you guys have used and compared to last July in 2025. Your
HOMEOWNER1:25
Right
AGENT1:14
usage um, last year, you have, you were using 39.45 kilowatt hours every single day for
HOMEOWNER1:25
right
AGENT1:25
this year, you guys are using 62.7 kilowatt hours a day, right? That's, I'm just talking about the month of July. So your, basically your usage had gone up, you know, from
HOMEOWNER1:34
Yeah, literally doubled
AGENT1:54
yeah, so if you recall, and that's why I'm giving you a call just so we can be on the same page. Your system is working, but if you recall during the consultation, when the first system that we designed, um, it was a total of 21 panels with the right amount of batteries, but when you guys saw
HOMEOWNER12:09pm
Uh-huh
AGENT2:11
the system, you guys said that you either your usage was gonna go down or you guys were having some people move out. So you guys weren't gonna be using the same amount of power that you know that's obviously that was shown in the in the system. So
HOMEOWNER1:25
Right
AGENT2:17
we, uh, you basically removed panels, um,
HOMEOWNER1:34
Yeah
AGENT2:24
because you guys that know our usage is gonna go down, so remove panels, we just want to cover our future usage.
HOMEOWNER11:21
I know.
AGENT12:10pm
So we rem
HOMEOWNER2:28
There was, that was, yeah, just two panels.
AGENT2:31
uh, it, it was 4 panels. We, we had to remove
HOMEOWNER0:28
to
AGENT1:14
4
HOMEOWNER12:10pm
be removed.
AGENT2:43
panels, um, so we had to remove 4 panels and we basically that's the system that you guys said, yeah, this is, this is the right amount of usage that we're gonna use, um, we're not
HOMEOWNER0:28
So
AGENT2:45
gonna use it anymore. So
HOMEOWNER6:32
what
AGENT12:10pm
later
HOMEOWNER0:28
is
AGENT0:54
on,
HOMEOWNER0:28
that?
AGENT0:54
looking at
HOMEOWNER3:53
Well,
AGENT0:28
the,
HOMEOWNER1:54
it was
AGENT2:49
sorry, go for it.
HOMEOWNER2:57
it was honey. Basically we've got up. 30, 30 terawatt hours since
AGENT1:34
Yeah.
HOMEOWNER1:14
last year.
AGENT3:02
If you, and this is on your Edison bill like it's not a number that I'm making up
HOMEOWNER0:12
OK,
AGENT3:03
if you don't mind.
HOMEOWNER3:17
last week's bill was was sure to fill right out. Sure. But why are we getting any relief at all? Nothing is coming off our let Edisonville at all. Nothing comes so. And it's also a question I had too
AGENT15:31
Mhm.
HOMEOWNER3:24
when we, when we lose power we lose power, to everything. I mean,
AGENT1:34
Yeah,
HOMEOWNER0:11
I
AGENT0:28
so
HOMEOWNER0:54
don't
AGENT3:53
and that's again, this is something that I was gonna go over with you. I'm literally covering everything, like, you know, little by little so we can be on the same page. And, and we'll go over the batteries as well. The, and that's, this is something that I just wanted to basically, you know, have in front of you guys with your, from your electric bill. So if you can, uh, you guess sent me page 3 of your Edison bill. Do you mind if you open that bill in
HOMEOWNER1:34
yeah
AGENT3:53
front of you?
HOMEOWNER4:08
Oh, you got the bill? I sent him, uh, three pages. Do you have the bill? No, I, I don't. Uh, no, she doesn't, we don't have a, a paper paper of the bill.
AGENT0:28
Uh,
HOMEOWNER7:55
I can
AGENT0:28
in,
HOMEOWNER0:54
look
AGENT2:11
in the
HOMEOWNER7:55
at it.
AGENT15:00
text message,
HOMEOWNER0:12
OK.
AGENT4:11
in the group message that we have, if
HOMEOWNER0:11
I
AGENT0:11
you
HOMEOWNER12:12pm
can look
AGENT12:12pm
can look at
HOMEOWNER16:33
Yeah, yeah
AGENT4:14
page 3 with me because I have it in front of me right now.
HOMEOWNER12:12pm
OK, hold on
AGENT16:33
Yeah, yeah.
HOMEOWNER4:35
Mm OK. All right. Bye bye. Yeah. I got it right here. I got that too. OK.
AGENT4:45
Let me, let me know when you, when you have it in front of you so we can, we can go over it together.
HOMEOWNER3:53
Page 3
AGENT4:50
Yes, we're where it shows the uh the bar graph.
HOMEOWNER12:12pm
Yeah, that
AGENT4:59
Yeah, so if you look right in the middle of the page where it says your past and current electricity usage.
HOMEOWNER1:34
Yeah
AGENT5:08
So where it says total electricity you use this month in kilowatt hours and then the bottom of it it says total electricity
HOMEOWNER0:28
that
AGENT12:13pm
you exported
HOMEOWNER12:13pm
time Yeah
AGENT5:36
this month. So you guys actually sent 11 kilowatt hours cause at some point you guys uh weren't like using all of the power that your system, that your solar generated, so you sent it to Southern California Edison, but the number that I want you guys to take a look at under that line, it says electricity usage and it says last year, 39. 45 this year is 62.70.
HOMEOWNER12:13pm
do Yes,
AGENT0:28
So
HOMEOWNER3:53
well,
AGENT13:57
I'll, I'll,
HOMEOWNER0:28
the
AGENT0:28
that
HOMEOWNER10:49
only
AGENT0:11
I
HOMEOWNER5:51
difference would be the, the motorhome which we explained to you guys that we were, you know, the motor home.
AGENT6:19
the, um, actually, and again, uh, just so we can all be on the same page when we designed the original system, it was gonna cover all of your electricity usage and a little bit more, um, but you guys requested that we remove some panels because the electricity usage is gonna drop. It wasn't gonna go more. It was actually gonna go down because people were moving out. So we took away panels. but the
HOMEOWNER1:34
Yeah,
AGENT6:22
opposite,
HOMEOWNER1:34
yeah,
AGENT3:17
and it
HOMEOWNER0:11
you
AGENT6:21
shows on the electricity bill that
HOMEOWNER0:12
I'm
AGENT6:22
the opposite actually
HOMEOWNER3:02
like.
AGENT6:24
happened. You guys are using
HOMEOWNER3:53
well
AGENT12:14pm
more. Yeah.
HOMEOWNER6:32
because we, uh, it was not because we weren't gonna use more or less or whatever. That has nothing to do with it.
AGENT15:31
Mhm.
HOMEOWNER7:05
I, I, and I had said two panels. I didn't say 4, I said 2 pound because it was the amount of, uh, our monthly payment. you know, you, you guys said, well, what would you be comfortable with? I gave you a number and you said, well, we'd have to take away 2 panels. I said, fine, do it. It was 2 and I didn't know it was 4, but still, OK, even so, that sucks, but um we should still see some relief. two
AGENT15:31
Mhm
HOMEOWNER7:12
bills. You see for the rat, yeah,
AGENT1:34
Yeah
HOMEOWNER7:14
the damn stuff.
AGENT7:55
So, and, and just letting you know, like the electricity usage that it says there, and I can send you the breakdown of how your system is performing as well. You are basically using 1800 kilowatt hours on top of what the solar is generating. So the usage technically it multiplied by 2. So the, the solar and I can send you the breakdown of how much power you guys consumed from your solar on top of how much power you guys consumed with Southern California Edison, so that would give you a better idea as if why the solar itself is not giving you all the amount that you're using. So it's
HOMEOWNER0:11
It's,
AGENT7:05
still,
HOMEOWNER0:28
uh,
AGENT0:54
when
HOMEOWNER0:11
it's,
AGENT7:56
you're looking at
HOMEOWNER1:33
you know,
AGENT22:10
both
HOMEOWNER8:06
it's not giving us any relief. I mean, could, I mean, it's our solar still should be given us at least a couple 100 bucks for you to leave. A couple
AGENT15:31
mhm
HOMEOWNER12:16pm
$100 release,
AGENT15:31
Mhm
HOMEOWNER8:21
something, but it's not, it's not, it's not, it's the same. Our Edison there is the exact same if not more, than um without the solid, I, I don't get that.
AGENT1:54
Yeah, so,
HOMEOWNER0:43
We
AGENT1:03
because,
HOMEOWNER2:57
got
AGENT8:58
yeah, and, and that's, that's the part that I was trying to and I obviously I'll give you a call again when I have all the numbers in front of me so I can show you if without the solar at all for the amount of power that you guys actually used. This is how much your Edison bill would have been, and because the solar is installed, this is how much solar and your Edison built in regards of the total amount that you pay, is how much you're actually saving. Um, I'll get the actual graph so we can go over it. I'll send it to you guys so we can go over it and then we can compare everything side by side.
HOMEOWNER9:17
you want me to go over and fix it. Fix it. Well if you think you can, I don't know what you're gonna show us. that's going to make it OK for it not. giving us any relief at all though, you know, uh, we had somebody else look at our Edison bill
AGENT15:31
Mhm
HOMEOWNER9:29
and, and look at uh our contract and look at everything and they still said it was wrong. You guys, it, it, that we should still be getting some kind of um some kind of relief
AGENT1:34
Yeah
HOMEOWNER9:34
And uh but they did suggest that we got some more uh batteries. That's what they suggested. If, if anything, but um they didn't understand why why we were still paying the full amount to Edison. We, why we weren't getting some uh kind of solar relief there.
AGENT0:28
So
HOMEOWNER0:28
But
AGENT9:50
unfortunately,
HOMEOWNER0:54
if you
AGENT10:05
like, because your usage had gone up more than what you used last year, so the amount is the same, so if you look, if you go back to your July of 2025, um, and this is something that you can pull online, um, it,
HOMEOWNER3:53
well,
AGENT3:53
do you
HOMEOWNER0:11
I,
AGENT13:37
happen to
HOMEOWNER0:11
I
AGENT10:08
recall how much you
HOMEOWNER0:28
do.
AGENT10:10
paid for July 2025?
HOMEOWNER10:13
yeah, probably around 400 to $500
AGENT1:34
Yeah.
HOMEOWNER10:20
you know, listen, um, the, the, we knew, we just had the house remodeled,
AGENT15:31
Mhm
HOMEOWNER10:49
so we had many splits put in and um um not, so we, we, it was a new AC system or whatever, and these mini splits are supposed to be more economical too, cause you only turn them on in the room, you know, but we do have the RV going. but um it's, it's, it's still, we explained this to the person that came out and and uh sold us the units itself that and I only um told them that I wanted to, to make it to the payments that we wanted to, and, and we said is that, is that still gonna um be planning for the house and he assured us that that would still be plenty for the house.
AGENT1:34
Yeah
HOMEOWNER11:18
We still might have to pay something to look for electrical, for electricity, but it would still be plenty to supply the house.
AGENT15:31
Mhm. So the,
HOMEOWNER7:05
Even
AGENT0:28
the
HOMEOWNER11:21
though I know, even
AGENT0:28
go
HOMEOWNER9:17
though
AGENT0:33
for
HOMEOWNER12:19pm
we had didn't,
AGENT0:11
it.
HOMEOWNER11:29
we weren't paying as much last year as we are now because we're using more, I mean, God, it's been a really brutal
AGENT11:29
It's been a
HOMEOWNER17:29
freaking
AGENT11:30
hot summer, yeah.
HOMEOWNER11:32
it's been horrible, yeah.
AGENT1:34
Yeah.
HOMEOWNER11:41
But we just feel we, we, we're just we're not getting the relief somewhere, whether it's on the solar panels or it's the batteries or what.
AGENT12:16
The only, and again, uh like we will have uh, uh, once I have the graph, I'll, and so we can break down everything in regards to how much you would have been paying with Southern California Edison. The only thing that I'll leave you off as of now obviously until I have the graph with me. Last July, as you said, you guys were paying $450 to $500. Now your electricity usage doubled and you're paying that $470 the same amount. So if, wouldn't you think if your electricity usage have doubled, you would have been paying double, um, if the system itself wasn't working.
HOMEOWNER12:29
No, because we should be getting some relief from the solar. So now we should maybe, um, I don't know. We're, we're paying for it. There's a lot of panels up there.
AGENT15:31
Mhm.
HOMEOWNER12:39
What are those panels doing if we're still paying the uh, you know the 400 $500 a month electric bill.
AGENT12:50
Yeah, but at the same time, I completely get where you're coming from. It is obviously they, they, a lot of panels that are up there, but your usage, then your usage has multiplied by 2. yet you're
HOMEOWNER3:53
Well,
AGENT9:49
paying
HOMEOWNER0:11
it
AGENT2:11
the same amount
HOMEOWNER12:20pm
and that's not
AGENT0:28
that
HOMEOWNER0:43
every
AGENT12:16
you would
HOMEOWNER1:25
month
AGENT12:20pm
have paid.
HOMEOWNER13:01
though. That's not every month though, because if you notice last month's echoes, I don't know what the deal with that is, is because last month it was $270.
AGENT15:31
mhm
HOMEOWNER13:31
That's kind of weird. And then this month it was, but it's still the same if you go on the bill and it, it tells you how much Edison, how much solar we used compared to where, but Edison's taken out and it's nothing We're not using any solar compared to what it, what Edison is saying on our bill. If you'll
AGENT0:28
Uh
HOMEOWNER13:01
notice
AGENT13:37
I'll get you like, do you happen to have a copy of June's bill as well?
HOMEOWNER12:21pm
I'm sorry,
AGENT0:33
or
HOMEOWNER12:21pm
excuse me
AGENT13:46
would you happen to have a copy of last month's June? Would you happen to have a copy of the bill?
HOMEOWNER13:51
Yeah, I could get that, but you can just see that on page one.
AGENT13:57
Uh, yeah, I, I will, I'll still need to look at that bar graph. so I can know exactly the electricity
HOMEOWNER0:28
So I
AGENT0:28
that,
HOMEOWNER5:51
would
AGENT0:28
but
HOMEOWNER0:43
have
AGENT0:28
the
HOMEOWNER0:28
to
AGENT1:54
first
HOMEOWNER10:05
go back
AGENT1:33
one
HOMEOWNER0:28
in
AGENT1:34
Yeah.
HOMEOWNER14:04
and um yeah, and, and, and make sure That up or whatever.
AGENT1:34
Yeah,
HOMEOWNER0:11
I
AGENT23:30
please
HOMEOWNER14:09
just have to go back in. But um OK, um
AGENT12:22pm
Let me get
HOMEOWNER0:28
so
AGENT14:11
the graph so we can,
HOMEOWNER12:22pm
you, you're
AGENT0:11
I
HOMEOWNER14:15
gonna get the graph. Where, where's these graphs and why don't you have them now?
AGENT14:28
um, I have to request it from, from Good Leap itself. It's not something that I just it's because it's confidential information, it's your information, so I have to ask good leap to send me a picture of that graph, and then we can go over them together.
HOMEOWNER14:33
Well, oh, so we have the grit. Can we get the grass?
AGENT14:35
Uh, you should have it in, um, on your app.
HOMEOWNER14:42
Uh app, what app? Moo Edison app, I guess.
AGENT14:42
Let me, I'll send
HOMEOWNER0:28
Um.
AGENT14:43
you the name of
HOMEOWNER0:43
and
AGENT15:00
the app over text message, um, so you can, um, basically log in to that app and then it would literally tell you how much power your system is generating, how much power you're sending out to Southern California Edison and how much power you are getting from Southern California.
HOMEOWNER0:12
OK.
AGENT0:12
OK?
HOMEOWNER15:23
All right. And you say that we're using, you know, all this much more and whatnot, we're, you know, we're, what can we do though, how can we say? How come we're having, we have all this solar, we have the battery. How can we fix this problem? We can't not use our electricity.
AGENT15:31
Mhm So the other, uh, obviously, the other option would be to add to your existing system, but based off your usage,
HOMEOWNER1:34
Yeah
AGENT15:37
we will need to add um we, we, we will need to add a lot of panels now because your usage has doubled.
HOMEOWNER15:47
But then our monthly but you how much, how can you prove? OK, I've got a question for you. If we
AGENT15:31
Mhm
HOMEOWNER15:52
add 4 more panels back. What would, what would our payment be then?
AGENT16:02
Um, if you add more panels, you, I, I, this is something that I'll need to check if you just add 4 panels, but you will still basically owe
HOMEOWNER4:14
Hm
AGENT16:05
money to Southern California Edison just because you, your
HOMEOWNER1:34
Yeah
AGENT16:06
electricity just doubled.
HOMEOWNER16:10
We're just gonna break and double, yeah, so,
AGENT1:34
Yeah
HOMEOWNER16:33
so why, then what? Yeah Yeah, I don't see that the solar panels are really if we added the 4 or more panels, right? And we're still using it much more electricity. Um, would that be, yeah, we'd still be yelling and screaming about, hey, what's this doing? It's not doing a damn thing for us,
AGENT15:31
Mhm.
HOMEOWNER1:25
right?
AGENT17:02
Yeah. The only, obviously if you wanna eliminate all of the Edison bill we'll need to obviously look at um your actual usage, which is what you're using currently right now and then we will need to add panels to cover all of your uh which is doable, it's possible, but we will need to add more definitely be more than 4 panels. It will need to be a lot more. If that's something that you're interested to look into. I'll be obviously more than happy to do that
HOMEOWNER17:29
Yeah Yeah, but see, the thing, the thing is, is I, I, since all this has been happening, I have been literally talking to so many people that have solar. And they use, they use, especially right now during this hot summer, they use so much and they, they're freaking electric bill. is like 10 bucks.
AGENT1:34
Yeah,
HOMEOWNER8:06
10
AGENT1:34
yeah
HOMEOWNER12:25pm
to $20
AGENT4:50
Yes.
HOMEOWNER17:42
and they're using more if not the same uh or more than they were before they got the, so what are they doing different, you know,
AGENT15:31
Mhm
HOMEOWNER17:45
I know we're using more too. It's
AGENT1:34
Yeah
HOMEOWNER17:49
just not making sense though. It's not making sense and it really doesn't make any sense then you're saying to buy uh 4 more panels, the payment will go up and we're still not we're still gonna be not getting any relief. Yeah, we're still gonna be paying then twice as much doubt to you guys and then uh freaking still to the Edison, yeah.
AGENT18:15
Yeah, so I'll, that part for you, right? So, for your friends or neighbors that have solar panels, what basically
HOMEOWNER1:34
Yeah
AGENT19:24
what happened is during the original consultation that we, you know, that we, when we all met, um, you, you know, during that consultation when they had a consultation with another company, they usually tell them, hey, our, we're planning to do this, we're planning to do this, we're planning to do that, we're adding this that we're adding 4 mini splits, we're adding 2 mini splits, we're adding a mobile home, we're adding to all of this, so we're basically when we're building out a system, we would say OK this is how much extra power that you will need for, you know, when you, when you do all of this additions, we can account for it and you're basically not getting any bills from Southern California Edison. But what happened during the consultation was the opposite. When we looked at your bill, and we said, OK, this is how much power this is how many panels you will need with solar to give you 110%. So 10% more electricity to cover your current usage right now. What happened was when we showed you that this is the amount of power that you need. During the consultation, you guys were saying no, we're our usage is actually gonna
HOMEOWNER3:53
Well,
AGENT2:11
go down,
HOMEOWNER0:11
I
AGENT19:27
right? So we didn't account
HOMEOWNER3:53
well,
AGENT19:49
for any future usage, we accounted for your electric for you, you know, the past year's usage that it will even go lower than what we had. So, when, you know, when you guys did all the additions with the mini splits with the mobile home, everything that you guys added these things, they use a lot of power. A lot, a lot of power than,
HOMEOWNER12:27pm
yeah, but we
AGENT12:27pm
than most
HOMEOWNER19:54
already
AGENT12:27pm
homeowners.
HOMEOWNER19:54
have, we already had it. We'd already had that when we met with you guys and signed up.
AGENT15:31
Mhm.
HOMEOWNER0:43
Everything
AGENT0:28
But,
HOMEOWNER12:27pm
was done
AGENT20:01
yeah, but at the same time, you guys were saying it's gonna, you know, our usage is gonna go lower.
HOMEOWNER20:07
so we were, it was still uh what part of the year was, it was in January. It was still winter.
AGENT0:28
Um,
HOMEOWNER12:28pm
you know, so
AGENT0:28
the
HOMEOWNER12:28pm
we didn't know
AGENT12:28pm
bell,
HOMEOWNER20:10
what the summer rates
AGENT1:34
yeah.
HOMEOWNER20:13
were gonna be, but winter's more expensive I think than summer,
AGENT20:14
Yeah, the bill that we
HOMEOWNER0:28
but
AGENT20:22
had just letting you know, just so we, we would all be on the same page. It was from October 2024 to October 2025.
HOMEOWNER1:34
yeah.
AGENT20:23
That's the bill that
HOMEOWNER1:34
yeah
AGENT20:27
we had. So when we met them, he said, are you doing, are you planning to add
HOMEOWNER0:28
uh
AGENT20:33
an electric vehicle? Are you planning to add any type of appliances, um, when we had the consultation, you guys actually
HOMEOWNER3:02
like
AGENT2:11
said,
HOMEOWNER0:11
you
AGENT20:36
no, our usage is going to drop. It's
HOMEOWNER0:28
No,
AGENT20:37
not going to go up. So we, we said, OK, then
HOMEOWNER0:43
we
AGENT0:11
you
HOMEOWNER0:28
did
AGENT1:03
guys
HOMEOWNER20:48
tell you about the RV because we, we, we, we had the RV and the RV gone didn't have
AGENT15:31
mhm
HOMEOWNER20:54
it. We, we had Silvia electric panel thing for the RV. We had that.
AGENT20:59
When did you
HOMEOWNER12:28pm
We didn't know
AGENT2:43
get
HOMEOWNER1:03
how much
AGENT10:49
RV,
HOMEOWNER6:19
it was gonna
AGENT0:54
if
HOMEOWNER11:29
really
AGENT3:03
you don't mind
HOMEOWNER0:28
go.
AGENT20:59
me asking? When did you
HOMEOWNER12:16
huh
AGENT3:03
guys get the, uh, the RV, if you don't mind me asking?
HOMEOWNER21:07
We've had the RV there for since we moved in here,
AGENT0:12
OK.
HOMEOWNER1:34
yeah,
AGENT0:12
OK,
HOMEOWNER12:29pm
about 2.5 years.
AGENT22:10
OK. So, so that's basically what's, what, you know, what's happening and that's, you know, that's why you guys are seeing a second bill is because the, and again, I'm, I'm glad that we're both on the same page on this. Your usage had doubled. Um, so it, it was covering your, you know, your 2025, you know, basically your electric usage for all 2025 and end of 2024. Uh, but when your electric bill, when your usage had doubled, obviously that's, that's when you're, when you start pulling electricity from Southern California Edison. And I'm more than happy to get you the graph, and then I can show you, OK, without solar, this is what you would have been paying with Southern California Edison. This is how much solar is saving you right now. Um, but if you guys would like to see what things would look like if we cover all of your electricity usage, so your you're basically eliminating you know, your electric bill with Southern California Edison. Obviously, this is, I'm more than happy to show you that and then we can go over that option as well.
HOMEOWNER22:23
But yeah, um I'd like to know how to see how much we would be paying if you guys were to cover everything. We weren't paying anything to Edison.
AGENT0:12
OK
HOMEOWNER22:27
How much it you know, how much the monthly
AGENT0:12
OK.
HOMEOWNER22:29
paying a month.
AGENT22:50
I'll be more than happy to show you that. Um, in, in the meantime, if you can, um, sorry to ask you about this, if you can send me the, the June 2026 bill, um, and I can work on, you know, just basically to, you know, the option that we were talking about, how much will it need?
HOMEOWNER22:51
Last year's bill at this time?
AGENT4:08
Uh, no,
HOMEOWNER0:28
No,
AGENT22:53
just last month
HOMEOWNER12:30pm
96 last
AGENT1:34
Yeah,
HOMEOWNER22:56
month. Oh, last month. Oh, OK,
AGENT22:53
just last
HOMEOWNER1:34
yeah.
AGENT1:25
month
HOMEOWNER23:01
And then you're gonna send me uh something, uh, an app
AGENT14:43
Yeah, I'll send you the name of the app so you can download it and then you can see how your system is performing, how much power your system is making, and then, um,
HOMEOWNER4:08
Oh,
AGENT5:08
and then
HOMEOWNER23:15
and then with everything that we got, we'll get together with, we'll, we'll meet again or we'll
AGENT4:50
yes.
HOMEOWNER12:31pm
talk again.
AGENT12:31pm
Yup. Yup.
HOMEOWNER0:12
OK.
AGENT12:31pm
Awesome.
HOMEOWNER12:31pm
Sounds good.
AGENT23:21
Thank you guys very much
HOMEOWNER4:35
All right.
AGENT23:30
for the call and then, um, please send me that picture right away and then obviously I'll, um, once I have the graph, I'll give you guys a call and then we'll go over everything again together.
HOMEOWNER23:34
OK, OK, send it, send it to Danelle's phone.
AGENT23:38
Yeah, yeah, I'll, I'll send it to the group message that, you know, that we, that we have together.
HOMEOWNER12:31pm
Yeah. OK, OK,
AGENT23:21
Thank you guys very much.
HOMEOWNER23:21
thank you.
AGENT23:21
Thank you.
HOMEOWNER4:35
All right, bye-bye.
AGENT4:35
Bye-bye.
Majed Zeidan
NO BOOKINGMEDIUM
#18087Apr 1, 2026 347 exchangesobjection at 1:48stage Cancelled
Listen forFriend on a solar loan for ten years, and the payment increased.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:34
No,
AGENT8:46
than that
HOMEOWNER1:48
I, my friend, he has that solar, he said, uh, I didn't, I don't know who installed
AGENT09:32am
ends well.
HOMEOWNER1:52
it for him, but, uh, he paid I installed
AGENT4:34
correct
HOMEOWNER2:01
the so many panels, and he's paying this loan that's like steady $198 a month for, for 10 years or something.
AGENT09:32am
Mhm
HOMEOWNER0:34
that
AGENT0:34
is
HOMEOWNER6:52
increased
AGENT2:06
it uh, do you know like his system size
HOMEOWNER1:15
for.
AGENT2:09
at all? How, how many panels, the batteries that you think that he has whatsoever?
HOMEOWNER2:15
Well, uh, uh, some people are, this guy has 12. I know another guy who 17 panels. The guy was
···
AGENT0:04
mine yesterday in regards
HOMEOWNER0:49
Hi,
AGENT0:04
Hey Ma. Hey Mago,
HOMEOWNER6:52
Sho
AGENT09:30am
good morning.
HOMEOWNER09:30am
Good morning
AGENT0:08
How are you doing?
HOMEOWNER0:11
Huh, back at work, doing good.
AGENT0:34
Good, good, good. Um, I actually, um, I'm, I'm, I saw your message in the morning. I was driving, so I, I just wanted to wait until I get to the office so I can speak with you a little bit more, so I, I obviously saw your uh, your message in regards of, you know, that it does not make sense. Can you tell me a little bit more in regards of uh what makes it not make sense at the moment?
HOMEOWNER0:37
Well, you know, I'm, so
AGENT0:34
that
HOMEOWNER0:40
I'm basically mortgaging your
AGENT0:34
our
HOMEOWNER0:41
uh the power system
AGENT09:31am
but do you
HOMEOWNER14:35
for 25.
AGENT0:44
know like how much you paid on the most recent
HOMEOWNER1:42
and
AGENT1:30
program?
HOMEOWNER0:49
at the end I think it's probably will be on my roof, right? It'll be mine.
AGENT09:31am
Mhm
HOMEOWNER09:31am
Uh, it just
AGENT1:42
And
HOMEOWNER09:31am
seems like, you
AGENT1:25
would
HOMEOWNER0:34
know,
AGENT09:31am
benefit or is
HOMEOWNER09:31am
even, you know,
AGENT09:31am
DWP?
HOMEOWNER0:55
according to the calculation, a $1000
AGENT2:36
OK.
HOMEOWNER09:31am
a month, but
AGENT0:37
Well,
HOMEOWNER0:34
I'm
AGENT1:48
that's
HOMEOWNER3:52
still
AGENT4:47
exactly
HOMEOWNER4:47
gonna
AGENT6:52
why
HOMEOWNER09:31am
have to owe
AGENT09:31am
we I'm
HOMEOWNER0:59
some kind of money
AGENT09:31am
sure in the
HOMEOWNER0:34
to
AGENT1:00
summer time you
HOMEOWNER3:52
Edison.
AGENT1:02
probably tend to notice it go up higher than usual.
HOMEOWNER0:11
uh
AGENT09:31am
So what
HOMEOWNER0:11
at
AGENT19:15
it is
HOMEOWNER4:07
this time,
AGENT3:52
we're
HOMEOWNER0:04
I
AGENT0:08
doing
HOMEOWNER09:31am
don't see me
AGENT0:34
is
HOMEOWNER21:23
using
AGENT09:31am
we're helping
HOMEOWNER1:07
that much power because I don't have an
AGENT09:31am
these works
HOMEOWNER1:08
electric car or anything.
AGENT1:23
yeah.
HOMEOWNER0:34
So
AGENT0:34
that
HOMEOWNER0:04
I
AGENT09:32am
are just
HOMEOWNER1:12
just didn't seem that I'm mortgaging
AGENT1:42
and
HOMEOWNER2:01
this
AGENT1:13
what you're currently
HOMEOWNER1:15
solar panel for
AGENT1:15
as long as you can get
HOMEOWNER4:13
25
AGENT09:32am
a pair
HOMEOWNER1:19
years for like $78,077,000.
AGENT09:32am
I mean. the
HOMEOWNER1:23
you know, I really needed the electric, yeah,
AGENT4:34
correct.
HOMEOWNER1:25
probably would have.
AGENT09:32am
And, and if you
HOMEOWNER09:32am
thought
AGENT0:44
don't
HOMEOWNER1:29
about
AGENT1:26
mind me asking,
HOMEOWNER09:32am
it, but
AGENT09:32am
have you ever heard
HOMEOWNER4:47
mean,
AGENT1:29
anything about like
HOMEOWNER1:30
similar system
AGENT1:30
programs or anything like that.
HOMEOWNER1:35
uh, you know, again, I'm not talking about CAA even if you get, if you get to get a regular
AGENT2:36
OK,
HOMEOWNER1:15
solar
AGENT0:34
the
HOMEOWNER0:41
system.
AGENT1:37
reason I ask is just
HOMEOWNER1:15
you can
AGENT1:07
because
HOMEOWNER09:32am
get a loan
AGENT1:38
these older programs
HOMEOWNER1:15
for
AGENT0:08
are
HOMEOWNER0:44
much
AGENT0:04
in
HOMEOWNER09:32am
lower
AGENT0:04
regards
HOMEOWNER1:44
payment
AGENT22:04
to getting
HOMEOWNER1:02
than
AGENT1:15
solar
HOMEOWNER0:34
that.
AGENT1:42
and clo on your roof
HOMEOWNER1:00
Mm.
AGENT1:44
alone for a much less payment
HOMEOWNER0:34
No,
AGENT8:46
than that
HOMEOWNER1:48
I, my friend, he has that solar, he said, uh, I didn't, I don't know who installed
AGENT09:32am
ends well.
HOMEOWNER1:52
it for him, but, uh, he paid I installed
AGENT4:34
correct
HOMEOWNER2:01
the so many panels, and he's paying this loan that's like steady $198 a month for, for 10 years or something.
AGENT09:32am
Mhm
HOMEOWNER0:34
that
AGENT0:34
is
HOMEOWNER6:52
increased
AGENT2:06
it uh, do you know like his system size
HOMEOWNER1:15
for.
AGENT2:09
at all? How, how many panels, the batteries that you think that he has whatsoever?
HOMEOWNER2:15
Well, uh, uh, some people are, this guy has 12. I know another guy who 17 panels. The guy was
AGENT09:33am
Mhm
HOMEOWNER2:28
17 panels. I think his system cost him 30, around less than 40 with the battery and then if, you know, paid some downpayment financing. But again, all these guys, they have electric cars and stuff, they
AGENT1:23
Yeah,
HOMEOWNER09:33am
use them. and
AGENT1:23
yeah.
HOMEOWNER2:36
you know, even my wife was excited, then she, when she looked the numbers, she goes, well, you know, it doesn't make that much sense since we don't have an electric car right now.
AGENT4:47
I mean,
HOMEOWNER1:42
And
AGENT3:52
I'm, I'm, I'm look cause I'm obviously looking at what you I'm comparing side to side, um, in regards of with solar, right? the the the whole thing of the program is, you know, it's, it's for homeowners to not take out a loan, right? It's not made for our homeowners to take out a loan and you're not getting an additional bill, um. from Edison in regards of like electricity. We're covering all of your electricity and more. but 14% more electricity for you to run, uh, you know, you told me about the portable AC that you guys have in, in your bedroom. Um, so like you guys would be comfortable with your usage with those 14% extra power and you're saving close to $100 a month, every single month. Um, now, not in the future, like starting as soon as your system gets activated, you are, you know, you're saving $100. And in addition to that, you know, you, you, if the main electrical panel, if it needs to be upgraded, if any of that, it's still, you know, you're, you're, you're not paying any of that out of, out of your pocket. Um, do you feel like you want to have ownership on the system like you want the system to be yours?
HOMEOWNER4:07
at this time, I don't feel like I wanna own anything that I don't have to be responsible for. I don't want more, you know, uh, like this time, you said $1000 but then the following, following year, you guys are increasing
AGENT1:00
Mm.
HOMEOWNER4:11
the payment by the end of the year, by the end of the.
AGENT0:08
you.
HOMEOWNER4:13
25 year paying
AGENT1:23
Yeah.
HOMEOWNER4:18
almost, I don't know if $300 for for electricity. I haven't really.
AGENT4:34
So the, the 3, so, oh yeah, so now I get you in regards of like you're, you're looking at it, well, now I'm saving up, uh, you know, $1200 for example, but next year solar is going up by 3.5%. So it's not going to be 1200 anymore. Am I getting this correct?
HOMEOWNER4:47
Yeah, it's not gonna be exactly, and everything's gonna, I mean, you, everybody I talked to, they still get uh some electric bills from Edison, you know, and it was around $1000 per year. I,
AGENT3:52
Oh
HOMEOWNER4:52
I granted guys bill were like in the 40 to $500 before
AGENT1:23
yeah
HOMEOWNER4:59
and also, you know, my situation's like, I don't know, man, the cloudy days, I know these things don't work very well on cloudy days.
AGENT1:23
Yeah
HOMEOWNER5:12
I know you got you, yeah, so like I said, at the end, I'm paying 76 $77,000 for the system that I can probably buy for $35,000 have it installed and owned
AGENT1:23
Yeah.
HOMEOWNER8:46
when I
AGENT0:34
So
HOMEOWNER5:13
need to, you know.
AGENT1:23
yeah,
HOMEOWNER0:34
So
AGENT0:34
so,
HOMEOWNER4:07
at this time,
AGENT5:16
uh, there are two
HOMEOWNER1:52
but
AGENT6:52
things that I, I, because they're, obviously you said two major things. I, I just want to make sure that you, you know, in, in regards of, cause I have obviously the, not the solution, but I know where you're, I understand where, where you're coming from. So, if you remember in the consultation, the reason why your, your friends might be getting two bills. It's for two reasons. Reason number 1 is from the beginning, the, the, the, the, the company that they decided to get solar from. They didn't even look at their bar graph in the bill, right? They just said, OK, this home is the size of of this home is whatever square foot, most likely they will need this amount of panels, and that's pretty much it. So they didn't really look at their usage. They just throw out a few panels, and that's pretty much it. Or a company actually did take a look at their usage. However, uh maybe they added an electric vehicle or their usage, you know, like they had people move into their home, so that was their usage increased. That's why if you recall in the consultation, I told you, hey, like right now this is gonna cover you in regards of your usage right now and that's why you're seeing a lot of savings. You've seen close to $100 every single month. But if you ever decide to get an electric vehicle, reach out to me because we will need to add panels, so you wouldn't be getting two bills from Edison and from solar. Uh, does that make sense in regards of why they got or why are they getting two bills at the moment?
HOMEOWNER6:54
yeah, uh, uh, yeah,
AGENT1:23
Yeah.
HOMEOWNER6:56
that makes sense. in that part
AGENT8:05
And the reason that in regards of owning, cause I do understand like at the moment, you feel like, well, I don't want to have ownership or I don't want to feel like, OK, I, I, I'm responsible for anything at the moment. Maybe later down the line, it's something that I could consider. The beauty about the power purchase agreement maggot is after 5 years from now, if you decide that you want to have ownership on the system. This is an option that you could have. So you basically give me a call and you tell me Bhoi, I'm in a better position now. I, or not a better position, I want to have ownership at the moment in regards of uh owning the panels. send someone out, they do an appraise on the system based off market value in 5 years. So it's going to be obviously cheaper than how much the system is right now. Then they basically say, OK, Megan, this system right now costs X amount of dollars. Would you like to take ownership? He said yes, great. He said no, then you continue with the power purchase agreement. That's assuming if you would like to have ownership later down the line.
HOMEOWNER8:46
Yeah, well, like I said, if, uh, right now when I get a car, I'll just get the system I need installed right away properly the first time around. I don't wanna add bits and pieces. Like I said, right now, uh putting the stuff on the roof and then I have to be responsible for what happened with that doesn't happen. Um seems like, uh, you know, if I, if my electric bill was higher than that, yeah, it would make sense to make the $200. But for me it's $100 a month. say that, you know, I spend that on a haircut so my kid's haircut and stuff, so it's not gonna be that much, uh. more savings for tubs.
AGENT0:34
So
HOMEOWNER0:11
Uh.
AGENT8:54
saving $100 a month, you, you like $1200 in the, in the whole year, you don't think that's enough savings at the moment.
HOMEOWNER9:17
uh, no, cause, you know, again, uh, I, I'm gonna have something that's gonna be on my roof that is the the the life of the roof, you know, and then, uh, I don't know, you know, I think, uh, you know, we'll probably, I mean, I think all prices eventually gonna go down and, and electricity will become cheaper, but uh for
AGENT0:34
The
HOMEOWNER0:34
now
AGENT9:19
prices with Edison is gonna get cheaper.
HOMEOWNER9:36
well, I think they raised their, uh, again, they can only raise the public with the public unity allows them. On the other hand your agent 3.5% every year. So that's more than 10% every 3 years. I don't think Edison just did a great 10% of the years.
AGENT3:52
Edison
HOMEOWNER0:34
you know
AGENT9:46
just raised 13% this year. Last year they increased 22.6%. It's, it's literally on their website. I can send you those links.
HOMEOWNER9:49
I, I was that happened, that happened
AGENT4:34
The 3
HOMEOWNER0:34
the
AGENT09:40am
gopher.
HOMEOWNER10:12
Royals and uh, even with all the cities, I still, I find it, you know affordable, you know, with $270. I know I paid a lot less before because first of all, I had less usage. I did, you know what, had they installed solar when it first came out. Everybody was doing it 10 years ago. I wouldn't be sufficient for me because I have more kids now and I have more use for power. So you never
AGENT09:41am
Mhm
HOMEOWNER10:34
know what these things when you're install them or you need them or not, uh, how well they work, but if I was to have to electric cars, then yeah, I would say definitely I need to install something right now. I don't have that. I only drive 67 miles to work and there's no reason for me to buy. you know, maybe when my kids go to college or something, I'll find, I'll figure something out.
AGENT2:36
OK.
HOMEOWNER10:37
But now, uh I'm gonna have
AGENT2:36
OK
HOMEOWNER09:41am
to decline it
AGENT10:40
You don't have to what sorry
HOMEOWNER10:44
Decline, uh, you know, like the agreement
AGENT09:41am
Yeah, but,
HOMEOWNER09:41am
not to
AGENT1:23
yeah,
HOMEOWNER09:41am
proceed for
AGENT11:49
but, but, by all means. I, again, I just, in, in regards of like savings uh you know, you can, I can send you the, a bunch of documents and I can also send, you know, you can go on Edison's website for the just the past two years, your bill has gone up by close to 35%. just the past two years. Um, by the end of, you know, from last year until the end of this year, you will be up by a 35%, with the 3.5% with solar if you know inflation is still affecting you, don't get me wrong, like you're not inflation proof, but, you know, it's, it's kind of like you compare, let's say you got solar 2 years ago with solar, you're, you know, your cost of electricity is going up by 7% compared to Southern California Edison where it went up by 35%. Inflation is affecting you. You're just in control of how much inflation is basically, you know, like affecting your cost of electricity. Does, does that make, do, do you get where I'm coming from?
HOMEOWNER12:04
Yeah, I know, but then I don't think electricity prices went up every year before the last 3 years. That was stable for a long time. And then every time, you know, both cause of deregulation every time there's a national disaster, they have to come up with money to
AGENT12:08
weren't weren't able able to
HOMEOWNER12:07
pay somebody, yeah. problem, so
AGENT12:08
they they they they get it
HOMEOWNER1:52
but
AGENT0:34
to
HOMEOWNER0:11
uh
AGENT2:28
30
HOMEOWNER1:23
yeah.
AGENT09:43am
minutes
HOMEOWNER1:48
that's
AGENT09:43am
oh, I,
HOMEOWNER0:34
not
AGENT13:10
I, I, I completely get what you're coming again like cause I, I think, you know, I, I 100% see where you're coming from. Um, I will send you, again, by all means, I'll put everything on, on, in regard to like cancellation or hold for you. I'll send you information in regards of how much it has gone up, uh, literally, if you go on Chad GBT and you write Southern California Edison rate increase in the past 10 years. They're gonna tell you in the past 10 years, it increased about 83%. um for from 2022 to 2025. it went up by 25%. This is Chat GBT. I'm, I'm not like making up those numbers. If you type it, because I know you, you said I'm gonna put in everything on ChatGBT. If you literally go on a chat GBT right now while you and I are speaking, just type in Southern California Edison rate increase the past 10 years. That's all
HOMEOWNER13:11
I actually, I was kidding. I don't need to have chat.
AGENT14:35
No, I'm, I'm,, I, I again like I, I, I see where you're coming from because you're comparing your solar right now and compared to, well, I don't know what's happening with Southern California Edison, but the what I was telling you in regards of, you know, in regards to the rate increases with Southern California Edison, I wasn't making up numbers to, to make you feel like, oh, solar makes sense. Solar, inflation is affecting you, you know, it, it's sad because the, the, the, the world that we live in, we can't be inflation proof. However, in regards of like responsibility in regards of anything that has to do with the pan, you're covered with everything for 25 years. Panels, batteries, everything, right? You, the whole purpose of the power purchase agreement is your own, you're just, you just buy your electricity at a cheaper rate. And instead of you spending $270 on power and seeing your bill increased by a 13, 15%, 8%, and you have no control over it. You have to, you, you, you, you don't have a say, right? You, you don't have power over how much they're increasing with solar, you're saving $100 now, right? And then the, and instead of it being affecting you by literally, I can send you a screenshot right now of ChatGBT, um, and
HOMEOWNER0:04
I,
AGENT14:35
instead of you
HOMEOWNER09:45am
I believe you.
AGENT14:36
have no con yeah, and instead of you have
HOMEOWNER1:23
yeah.
AGENT14:35
no control over
HOMEOWNER0:44
up.
AGENT09:45am
anything. It's
HOMEOWNER0:49
it's
AGENT9:36
only
HOMEOWNER4:13
5
AGENT09:45am
at a 3.5%.
HOMEOWNER14:44
more years, probably qualify for a senior discount anyway myself.
AGENT14:45
What does it say?
HOMEOWNER09:45am
I said, you
AGENT09:45am
frustrated
HOMEOWNER14:48
know, probably 56 more years I'll qualify for
AGENT0:44
like
HOMEOWNER14:44
a senior
AGENT09:45am
uh lower
HOMEOWNER14:44
discount
AGENT0:34
that
HOMEOWNER1:48
that's
AGENT0:11
or.
HOMEOWNER14:51
limited income, one of ours
AGENT0:11
uh
HOMEOWNER14:53
so with Edison and stuff like that.
AGENT15:16
Oh, you, you would be surprised. I, I can help you, I can send you pictures of bills with Southern California Edison with CAR discount. Care discount, they give you about 25% in savings. So you,, your bill is not gonna, solar will still be cheaper than if you get your electricity with Southern California Edison, and you're under care.
HOMEOWNER1:23
Yeah
AGENT17:06
Uh, uh, that's what I'm telling you, man, like I've been, I've been in, in the solar industry for the past like 6+ years. So I, I see where you're coming from, but in, in regards of like data and numbers. Southern California Edison will the, will never go down. They will never go down. I can, you know, I can send you documents from their website. I can send you documents from Chad GBT himself. You literally, I swear to God, literally said residential electricity rates increased about 83% over the past decade. That's what Southern California Edison. So it, I, I see where you're coming from that, obviously, and like the 25 years. This is how much I'm going to be spending with solar, but keep in mind, in 10 years, batteries, the battery itself will need to be replaced. The battery life is a 10-year, um the battery, it's a, it's like a foam battery. Batteries will typically last about 8 to 10 years, with a power purchase agreement, this is not something that you need to worry about because if it's covered under warranty, so if the pat whenever it's time for the battery to be changed, someone out, you know, I'll literally reach out to you, tell you, hey, you're, you know, someone who will be at your property. They need to change your battery. You get a brand new battery for you to last, you know, the next 10 years. So, you're basically agreeing that, hey, I want to have a new utility provider. I'm gonna save a lot on my power There's nothing that I could pay out of pocket. I'm covered under warranty for the next 25 years, and I'm saving a lot in compared to if I just stay with Southern California Edison. even even with with a a 3.5%, Because Because Because if you're solar at 170 Let me check
HOMEOWNER17:10
And what if, what if I sell the house and the new owner doesn't want the system. You have to buy
AGENT3:52
Very
HOMEOWNER09:48am
it out.
AGENT09:48am
good That's a
HOMEOWNER0:34
So.
AGENT17:53
very, that's like the number one thing that we get asked, right? Solar right now, oh, that's, I was looking at the, yeah, solar right now, Megan, it's, it's so popular in California, like new builds, right now they need to come with solar, like any new structure that's coming up, it needs to come with solar. So when you're selling your property, right? When you're selling your home, if you decide to sell your home, your realtor is gonna be putting solar as a feature of your home, like your home, because it, it's, it's literally electricity. You know, you're, you're, you're just getting your power from solar. It doesn't put a lien on the house. There is nothing that you need to pay out of your pocket to get out of the house. It just gets transferred to them. So that
HOMEOWNER1:52
But
AGENT0:34
any
HOMEOWNER3:52
those
AGENT17:55
person that's going
HOMEOWNER18:02
usually
AGENT17:56
into your property.
HOMEOWNER1:23
yeah
AGENT17:58
What is it, sorry?
HOMEOWNER18:02
the new construction that usually the panels are leased they're not owned by the house,
AGENT1:23
Yeah,
HOMEOWNER09:48am
uh, tenant,
AGENT09:48am
they're and,
HOMEOWNER1:23
yeah.
AGENT17:55
and they're usually like 6 panels or 77 panels or something like that. But the point that I'm trying to make is that the counties and cities, especially in California, they want everyone to go green. New builds, new structures. They have to come with sober. So when you're putting your home first for a sale if you decide to sell your property at any moment. It actually puts equity on your home because it's, you're, you have electricity, all this electricity for a much cheaper rate than whatever it is that you're gonna, you know, what the homeowner was gonna pay for Southern California Edison, they're going into a property they will know exactly how much they're going to pay for power from now on. So, you can Google it, you can chat GBT it. It will put equity on the property, not crazy equity, but it's actually it's a plus on the property that you have solar. It's not a negative. And every person that's going into your home, they, you know, that's looking to buy your home, your realtor is gonna put solar as one of the features. So every single person that's coming into the house, they already know that this home has solar. No one is gonna go into your property and be like, oh, this home is beautiful, but hey, it has hope.
HOMEOWNER0:49
right.
AGENT19:27
Do you see where I'm coming from? It's like if you have a pool in your backyard or you don't have a pool, if I'm looking for a pool and your home doesn't have a pool, I'm not gonna, I'm not gonna put an offer on your home.
HOMEOWNER19:30
Well, I suppose is more of a liability, to tell you the truth, most
AGENT1:23
Yeah
HOMEOWNER09:50am
of the time.
AGENT4:47
Exactly.
HOMEOWNER6:52
Maybe
AGENT1:15
Solar,
HOMEOWNER1:35
again
AGENT1:35
again
HOMEOWNER19:57
they wanna go back and give more credit and stuff like that, stimulate this, but it looks like uh uh, you know, uh, maybe I, I might have missed the train for a couple of years ago. I would have gotten, cause right now I can't sell electricity back to Edison like most of these other guys are doing. That's why they might have to be paying, they don't have as many bigger system and they're not paying the big two bills because at
AGENT1:07
because
HOMEOWNER21:23
night
AGENT6:52
they didn't
HOMEOWNER2:28
they
AGENT19:59
have batteries. Yes.
HOMEOWNER20:00
yeah, the old one don't have batteries but.
AGENT20:05
But even with batteries, that's what I was telling you, like, even with batteries, you and
HOMEOWNER1:23
yeah.
AGENT20:19
the first year, you're saving $1200 even when solar goes up that 3.5% and compared to Edison, if they go up, another, I'm not even gonna tell you 13%. This year they're going up 13%. But
HOMEOWNER4:47
I mean
AGENT11:49
let's
HOMEOWNER1:15
you can
AGENT09:51am
say next
HOMEOWNER0:08
you
AGENT1:19
year
HOMEOWNER09:51am
think about
AGENT2:28
they
HOMEOWNER0:34
it.
AGENT09:51am
go up 7%.
HOMEOWNER20:23
how much power that battery
AGENT0:34
Your
HOMEOWNER20:25
store and the store for, for a
AGENT0:34
what
HOMEOWNER0:04
day,
AGENT17:58
is it,
HOMEOWNER2:15
2
AGENT10:40
sorry
HOMEOWNER20:49
days. When you keep saying that your system has a battery, how long, uh, how, what storage does the battery have because it's not listed in the the whatever in your paperwork. And when the guy came out yesterday, my wife asked him, he goes, I don't know if you're buying the battery or they're buying the battery. So, so it's like uh how long is the storage? I keep keep saying I'll never have to use from Edison.
AGENT1:23
Yeah
HOMEOWNER20:55
uh, you know, except the connection fee, which is I don't know how much the connection fee, $20 to $25. I have no idea. But
AGENT1:19
7
HOMEOWNER2:28
then,
AGENT21:02
to $10 the connection fee. And in regard, I'm just letting you know, Maggie, like if you have questions, the person that went out to your property,
HOMEOWNER0:04
yes.
AGENT21:12
they're, they're, they're not consulted. They just go out, they do the inspection, they don't have the knowledge in regards of anything. They just go, they measure, and that's pretty much it. In
HOMEOWNER1:48
that's
AGENT21:13
regards of capacity,
HOMEOWNER09:52am
what yeah
AGENT21:13
be in regards of capacity, for the past year, you have been using about 9 kilowatt hours at nighttime. right?
HOMEOWNER23:08
Thank you.
AGENT09:52am
That kept
HOMEOWNER23:08
Thank
AGENT22:04
the capacity for the battery is a 13.5. So, even if you decide to use a little bit extra power currently at nighttime, the battery will cover you. I, we give you more electricity during daytime, more electricity during nighttime. The only thing that I told you in regards to, yes, you will be getting a 2nd bill in regards to getting electricity from Edison. If you get an electric vehicle. So if you decide to get an electric vehicle, let me know beforehand. But it, until you get an electric vehicle, if you don't get an electric vehicle, you right now without the electric vehicle, you're seeing about $1200 a year. I don't
HOMEOWNER1:23
Yeah.
AGENT22:06
know, man, that's a lot of money
HOMEOWNER22:12
And yeah, it's, it's actually fills up my tank, man, for one of the freaking mini vans.
AGENT1:23
Yeah
HOMEOWNER09:53am
It's like 88.
AGENT1:23
Yeah,
HOMEOWNER8:05
dollars
AGENT0:44
like.
HOMEOWNER22:30
So I hear you. but again, it's relative. Hey, I'll let you know when I get an electric car, I'll definitely call you back and we'll probably consider the system again, but right now, sorry, I don't think I wanna move forward.
AGENT22:55
OK. No, no problem at all. Um, you know, I, I, you know, every few months you, you'll see me like pop by. If you have any questions, we can, um, I'll, I'll even send you like a breakdown in regards of like your bill right now, how things would potentially look like in the next few years, if you decide to stay with Edison, how things would potentially look like. and compared to solar, and then you can compare it eye to eye.
HOMEOWNER23:01
OK, that's, that's fine. We can, I'll, I'll, I'll I'll review it
AGENT23:07
Sounds
HOMEOWNER2:36
when
AGENT0:11
good
HOMEOWNER0:04
I
AGENT23:07
Awesome. Sounds good, Megan. Have a good rest of your day, man. Good
HOMEOWNER15:16
Oh, you
AGENT13:10
speaking
HOMEOWNER09:54am
too.
AGENT0:34
with you.
HOMEOWNER23:08
Thank you. Bye-bye.
William Gifford
NO BOOKINGMEDIUM
#16220Feb 4, 2026 218 exchangesobjection at 1:47stage Cancelled
Listen forBrother's panels in Bakersfield.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER1:34
Yeah, that makes sense.
AGENT1:42
OK. I mean, but, but I am curious. I mean, had, had you ever looked into the solar in the past or like familiar with it at all?
HOMEOWNER1:47
Um, well, my brother got solar panels on his house in Bakersfield and
AGENT01:15pm
Uh-huh
HOMEOWNER1:50
I've asked him basically, you know, what did it cost you?
AGENT0:31
Yeah
HOMEOWNER1:54
And uh and it's pretty expensive.
AGENT1:55
Well, the thing is,
HOMEOWNER0:10
It
AGENT2:00
it, it can be expensive depending on the programs you look into. Like
HOMEOWNER1:32
right
AGENT2:04
there's programs where you have to take loans out or like finances and things like
···
HOMEOWNER01:13pm
Hello hello
AGENT01:13pm
Hey, William.
HOMEOWNER0:53
Yes
AGENT0:10
How's it going, William? My name is Adam.
HOMEOWNER2:25
Good.
AGENT2:25
Good,
HOMEOWNER0:26
Hi,
AGENT01:14pm
good. Hi, I'm
HOMEOWNER0:10
Adam.
AGENT0:17
following up on a notice you should have received in the mail about the wildfires. I'm not sure if you get a chance to read about that one yet.
HOMEOWNER0:19
Uh, what is it about?
AGENT0:26
It's about a notice you should have received in the mail about the wildfires. Not sure if you're familiar with it, maybe seen it on the news at all?
HOMEOWNER0:31
Um, yeah, I got about the vents and everything and the
AGENT0:36
Well, it's just about the wildfires that took place this past year. Essentially, the utility company
HOMEOWNER1:32
Right.
AGENT0:41
just sent out a letter that they're hiking up the rates again. Uh, by 20%, all that
HOMEOWNER0:36
OK
AGENT0:46
really means is your power bill is gonna go up. But do you recall like how much you paid on your most recent power bill?
HOMEOWNER0:53
I, um, I just made a payment yesterday at $300 on the electric.
AGENT0:36
OK,
HOMEOWNER0:55
And I, and I think I still owe
AGENT1:32
so
HOMEOWNER01:14pm
$100 on it.
AGENT1:07
OK, gotcha. No worries. And I mean, as far as that goes, is that like the very highest that you pay or do you ever notice it go up a little bit more and like
HOMEOWNER1:12
Normally it's about a 150 a month, usually probably is behind a month on.
AGENT0:36
OK.
HOMEOWNER0:19
uh.
AGENT1:32
Well, I mean, right with these rate increases, they're only starting to go up a little bit more, and the reason we're even reaching out is just because we're helping homeowners qualify for these newer government endorsed solar programs that are just made for you to eliminate your current power bill and just swap it out for a cheaper one as long as you can get approved for it, of course. Does that make
HOMEOWNER0:36
OK.
AGENT1:34
sense?
HOMEOWNER1:34
Yeah, that makes sense.
AGENT1:42
OK. I mean, but, but I am curious. I mean, had, had you ever looked into the solar in the past or like familiar with it at all?
HOMEOWNER1:47
Um, well, my brother got solar panels on his house in Bakersfield and
AGENT01:15pm
Uh-huh
HOMEOWNER1:50
I've asked him basically, you know, what did it cost you?
AGENT0:31
Yeah
HOMEOWNER1:54
And uh and it's pretty expensive.
AGENT1:55
Well, the thing is,
HOMEOWNER0:10
It
AGENT2:00
it, it can be expensive depending on the programs you look into. Like
HOMEOWNER1:32
right
AGENT2:04
there's programs where you have to take loans out or like finances and things like
HOMEOWNER0:26
Hi
AGENT0:17
that.
HOMEOWNER1:32
Right
AGENT2:07
That could be expensive. These
HOMEOWNER0:10
I
AGENT2:09
programs are now just designed to help you eliminate
HOMEOWNER01:16pm
what do you
AGENT0:26
your
HOMEOWNER01:16pm
wanna do?
AGENT2:11
current power bill and swap it
HOMEOWNER0:36
OK
AGENT2:14
out for a cheaper one. The thing is, as good as it all sounds, you would need to qualify for it. So my job is just ask you a couple questions to make sure you're a good fit for it. That way, if you are, we could find a better day and time to give you a proper breakdown of what that would look like.
HOMEOWNER0:36
OK,
AGENT0:36
OK.
HOMEOWNER2:28
or do you need to know?
AGENT2:33
So for example, like as far as the title of the property here on West Moyer Avenue, are you the homeowner on Taro?
HOMEOWNER2:37
I have two homes on West Moyer.
AGENT2:45
OK, so you have two properties on Westmoyer, uh, on the, are you currently in the 345 uh.
HOMEOWNER01:16pm
Yes, yes.
AGENT8:12
Awesome.
HOMEOWNER2:49
And the 341 is also fine.
AGENT2:55
Oh, cool. OK. So, I, right, we're reaching out in regards to the 3451 right now, but I know, is there anyone else on side of the property with yourself?
HOMEOWNER3:01
Is what now? What did you ask
AGENT2:37
Oh,
HOMEOWNER01:16pm
Excuse me, I
AGENT1:32
so
HOMEOWNER01:16pm
didn't hear it
AGENT3:06
yeah, no worries. Uh, is there anyone else on the title with you or is it just yourself?
HOMEOWNER3:15
Um, actually, it's uh I have to check on that. It might be in, it's in a trust fund is what it is.
AGENT2:37
Oh,
HOMEOWNER0:26
on the
AGENT0:36
OK
HOMEOWNER2:45
345.
AGENT0:36
OK.
HOMEOWNER0:31
Yeah.
AGENT3:21
No worries. I mean, if it's on a trust, but you mentioned you're on the trust.
HOMEOWNER01:17pm
Yeah, I'm on the trust
AGENT3:06
Yeah, no
HOMEOWNER0:26
It's
AGENT1:07
worries
HOMEOWNER3:29
my, it's my residence till I pass and then my kids get it.
AGENT2:28
OK. No
HOMEOWNER0:31
Yeah
AGENT3:33
worries. That's, that's not an issue at all. Um,
HOMEOWNER8:10
All right
AGENT3:46
so that checks off, right? Now, the main qualification is really just to make sure that since these programs are government endorsed. They just want to make sure that you have a standing credit score of above 680. Do you feel like you'd meet that requirement?
HOMEOWNER3:59
680, I'd have to check. I have had a few things go against me here recently, but it's not, I mean, I got, I got a $23 bill to uh Allstate Insurance that
AGENT01:17pm
Uh-huh.
HOMEOWNER4:02
they turned over to a collection agency,
AGENT01:17pm
uh-huh.
HOMEOWNER4:09
and I have a $67 bill. that was turned over to our collection agency, which I will take care of.
AGENT0:17
Sure
HOMEOWNER4:10
by the end of this month,
AGENT0:17
Sure
HOMEOWNER4:12
but it that's the end of this month.
AGENT4:18
Yeah, no worries. But so it's really just minor fees that you had to pay, um,
HOMEOWNER1:32
Right.
AGENT01:18pm
but, but as
HOMEOWNER0:31
Yeah.
AGENT4:24
far as like all the utility payments and all your other like credit card payments are usually on time.
HOMEOWNER4:38
Yeah, well, utility payments, um, yeah, I just paid 1200 and $1200 and some dollars on my water bill to get it caught up.
AGENT0:36
OK
HOMEOWNER4:41
And I paid $300 on my electric.
AGENT01:18pm
Mhm.
HOMEOWNER4:52
Hopefully I'll get caught up by uh you know, the end of this month, and then I have a gas bill, I gotta get caught up on, but I'm working on, working it down. You know, that's all I can do.
AGENT4:58
Yeah, no worries. And right, obviously, I, I know you mentioned that you're working
HOMEOWNER0:17
You
AGENT01:18pm
on those
HOMEOWNER0:31
got
AGENT2:25
down.
HOMEOWNER5:01
stickers in his feet. OK,
AGENT0:31
Um
HOMEOWNER5:04
go ahead and say that again.
AGENT5:12
no, yeah, but I, I mean, as far as like all around, like, are you typically like on time with all those payments? Like do you usually make all those payments month
HOMEOWNER0:31
Yeah,
AGENT0:17
to
HOMEOWNER0:17
the,
AGENT1:12
month on
HOMEOWNER0:31
yeah,
AGENT2:25
time
HOMEOWNER5:16
I, I, yeah, I make the payments, you know.
AGENT01:19pm
OK. OK. I, I
HOMEOWNER0:36
It's just
AGENT8:22
always
HOMEOWNER01:19pm
been
AGENT5:21
just like to Oh sorry, go ahead
HOMEOWNER5:25
it's since the pandemic as you all, you know, when I got behind on these stupid things.
AGENT5:37
Oh, OK. Well, I do know this, if there are uh some debt that you do need to, you know, obviously take care of. That is something that I know that we've assisted homeowners with, uh, in that sense,
HOMEOWNER0:36
OK.
AGENT5:46
um, like obviously to help you with the debt. Um, so that shouldn't necessarily be an issue. Those are things that the energy consultant himself actually would go over with you. Um,
HOMEOWNER0:36
OK
AGENT5:54
but that shouldn't be a problem. Now, as far as the condition of the roof, is there any leaks on it at all or any damages on it?
HOMEOWNER01:19pm
No, no,
AGENT0:36
OK.
HOMEOWNER01:19pm
not at all.
AGENT6:01
Perfect. And then lastly, it's really just to reconfirm that there's no existing solar system on the property.
HOMEOWNER01:19pm
No, there's
AGENT0:17
No.
HOMEOWNER6:04
no solar system on the property.
AGENT01:19pm
OK, awesome
HOMEOWNER6:08
But it's, OK, but it is a mobile home.
AGENT6:12
Yes, so that's, that's one thing I did wanna also double check with. As far as
HOMEOWNER0:31
Yeah.
AGENT6:14
that goes, is it double whited?
HOMEOWNER6:17
Yeah, it's a devil line for the
AGENT0:36
OK.
HOMEOWNER01:20pm
pop out.
AGENT6:21
OK, no worries. And you mentioned you on the, the that part of the land.
HOMEOWNER6:33
I own the, I own 341,345, and then I've bought the park, the city walking park next door to the 345. I own that now too.
AGENT01:20pm
Oh, awesome. OK,
HOMEOWNER0:31
Yeah,
AGENT6:35
great. Well, then,
HOMEOWNER1:32
so
AGENT6:50
then that shouldn't be an issue, William. I mean, it seems like potentially you could be a good fit for this program. Um, obviously, right, the next step for us is just really simple. It's just to help you find a better date and time where we can have a consultant breakdown see how this newer program works. They would
HOMEOWNER0:36
OK
AGENT6:58
answer any questions that you have and then ultimately see if you can get approved to help you guys cut down on the bill and as well as help you settle some of that debt. Um as far as your availability goes for something like that, are you usually more free in like the morning times or in the afternoons?
HOMEOWNER7:06
Uh, usually in the afternoons.
AGENT7:08
Usually in the afternoons. As far as afternoons, is that looking like a one o'clock, a 2 o'clock.
HOMEOWNER7:14
Yeah, I 1 o'clock, one o'clock.
AGENT1:12
1
HOMEOWNER0:10
I,
AGENT7:12
o'clock?
HOMEOWNER0:31
yeah.
AGENT7:23
OK, cause what I do see here is as far as the one o'clock goes, we do have Friday open at 1 o'clock. Would that work for you?
HOMEOWNER7:27
Um, as far as I know, yeah, it,
AGENT0:36
OK
HOMEOWNER7:29
it, it's one o'clock on Friday.
AGENT01:21pm
Yup.
HOMEOWNER0:36
OK.
AGENT0:36
OK.
HOMEOWNER01:21pm
All right. And
AGENT1:07
Now,
HOMEOWNER7:34
then when we're talking on the phone, or will they be coming
AGENT7:34
so it, what it is
HOMEOWNER0:41
by?
AGENT7:43
is it's just a 30 minute in home consultation and assessment. They're just gonna take a look at your bill with you to answer any questions or concerns you have. And then ultimately
HOMEOWNER8:10
All right
AGENT7:46
see if, you know, you can get approved to help you cut down on that bill.
HOMEOWNER8:10
All right.
AGENT8:12
Awesome.
HOMEOWNER7:49
Yeah, sounds good
AGENT8:02
So what I'll do for you then right now is I'm gonna send you a text letting you know it's scheduled for Friday at 1. If what you can do for me is, as far as just the bar graph portion of the power bill, as long as you can have that present, that'll actually help us
HOMEOWNER01:21pm
Ouch
AGENT8:07
conduct that savings report and it is really important to have just because without it we can't do anything. So as long as
HOMEOWNER0:36
OK
AGENT8:10
you can have it ready there, that'll be great.
HOMEOWNER8:10
All right. Sounds
AGENT8:33
man.
HOMEOWNER2:25
good
AGENT8:12
Awesome, Awesome And,, and
HOMEOWNER0:36
OK.
AGENT8:22
then lastly, before I let you go, I always just like to reconfirm that Friday at 1 would be the best possible time for you. The only reason I ask is just because we do work as a first come first serve appointment basis. So any homework
HOMEOWNER0:36
OK
AGENT8:26
that doesn't takes advantage of another that. So I just wanna make sure that works best for you.
HOMEOWNER01:22pm
Yeah, OK. Yeah,
AGENT8:12
Awesome
HOMEOWNER5:46
that should
AGENT8:33
man
HOMEOWNER01:22pm
be fine.
AGENT8:33
Awesome, man. I'm gonna go ahead and send you a text. My name is Adam, I'm the verifications manager. Lastly, if you could just give me a like or a thumbs up on the message that way I know you received it, that'll be great.
HOMEOWNER8:40
OK. Sounds good
AGENT8:40
Sounds good, man. Have
HOMEOWNER8:10
All right
AGENT8:41
yourself a great rest of the week.
HOMEOWNER01:22pm
You too. OK
AGENT01:22pm
Thank