Don't trust solar companies

07 / 18 · 5 entries

A specific injury from a specific company. Find out which.

Jorge Nunez

BOOKEDHARD

#19416May 11 649 exchangesobjection at 4:45stage Held

Listen forJosh solves the specific injury rather than defending the industry. Diagnose the actual grievance, then address that one thing.

ObjectionHow it was handledHomeowner's reaction

···

HOMEOWNER0:41

already.

AGENT4:43

and they ran it without your permission?

HOMEOWNER4:45

and they run it without my permission.

AGENT03:40pm

Oh, got you

HOMEOWNER4:49

And there was another company that they that uh Bright Light or something like

AGENT0:17

Uh,

HOMEOWNER0:27

that

AGENT03:40pm

lightreach

HOMEOWNER4:50

and need the same shit.

AGENT03:40pm

Lightreach,

HOMEOWNER1:35

Yeah.

AGENT0:15

HOMEOWNER4:55

Bright, as bright light or bright, they're, they're based in Florida

···

HOMEOWNER1:15

You know

AGENT0:06

Hi, hello, Mr. Nunez.

HOMEOWNER03:35pm

Can I help you

AGENT0:15

Hi, Mr. Nuniz. My name's Josh. I was just giving you a call. I believe you just spoke with someone on my team regarding the new energy program. How are you doing today?

HOMEOWNER0:17

Right I'm good, thank you. How are you

AGENT0:27

I'm doing really good. Thank you for asking, Mr. Nunez. Um, of course, we were just calling and seeing if you got that notice in the mail. It was just regarding the recent rate increases. Did you happen to see that by any chance?

HOMEOWNER0:30

No, no, no, no, I didn't receive anything. I, I told the lady that

AGENT4:00

Mhm

HOMEOWNER0:35

uh generally, I don't take these calls. I just cut everybody off and that's it.

AGENT0:15

HOMEOWNER0:41

But I'm already, I'm already getting information from Southern California Edison about um

AGENT4:00

Mhm.

HOMEOWNER0:47

energy plants and, and uh um what you might call it, solar, solar stuff.

AGENT4:00

Mhm

HOMEOWNER0:54

So they, they, they have people that they refer me to or they refer them to me. uh, but already, already a figure on mine as far as what I'm gonna be paying a month because they have all Southern California has all the figures.

AGENT2:38

Correct,

HOMEOWNER0:15

AGENT4:00

yes

HOMEOWNER1:15

my question, my question to you is, you know, what is it that you're offering here that's gonna be um equal or not beating whatever they, they're offering me.

AGENT1:35

Yeah, really good question. I'm glad you asked that, Mr. Nina. So we actually work alongside California Edison. So whenever you inquire about like solar or anything like that, uh, they just give your information to us and we go ahead and make a call. Now, of course, I don't know if they gave your information to you or anything like that, but we just reached out to you because that's what we do. We're a

HOMEOWNER4:00

Mhm

AGENT1:47

sole brokerage, right? So we're able to go ahead and hunt down the best deal for you when it comes down to solar. Now it sounds like uh you've been looking into it or starting, wanting to, have you got a consultation yet regarding your property or anything like that?

HOMEOWNER03:37pm

Uh, I will be

AGENT03:37pm

You will be? OK

HOMEOWNER1:53

Somebody, somebody, yeah, somebody will be coming down but

AGENT3:03

Gotcha.

HOMEOWNER1:15

you know, what

AGENT0:15

HOMEOWNER1:54

do, what do you have

AGENT2:04

Yeah, so every solar company has access to the same types of programs that are out. So whether if you go with Sunrun, Tesla, uh, whoever it may be, at the end of the day,

HOMEOWNER4:00

Mhm

AGENT2:35

we all have access to the same program. So at the end of the day, it's what the company can do for you, right? Whether that be giving you an extra panel for production, uh, battery pack, whatever it may be, whatever incentives those certain companies are offering. What I could say is with us, we have beaten out Sunrun quite a few times when it comes down to quoting for homeowners, even Tesla, as a matter of fact. So if you're looking into getting multiple consultations. That's exactly what I recommend homeowners to do. At least get, you know, around 3 to 4 quotes coming in before making a decision, but it sounds like

HOMEOWNER4:00

mhm

AGENT2:38

it's, that you're already considering, correct?

HOMEOWNER0:17

Right.

AGENT3:03

OK. Gotcha. Well, uh, uh, my job is really simple, Mr. Nunez. It's just to actually go ahead and see if you are a good fit for these programs and then of course if you are, uh, we just select a better time and date to Kaon can stop by. They break down all those questions for you or answers. Uh, they show you a savings report and they get to answer any questions or concerns you may have. Um, for your property though, do you have any like big trees or tall buildings that

HOMEOWNER0:27

No,

AGENT3:04

provide shade?

HOMEOWNER03:38pm

there's no,, no,

AGENT3:07

Nothing

HOMEOWNER03:38pm

there's no

AGENT1:35

like that

HOMEOWNER3:07

trees, no bushes, nothing like

AGENT0:15

OK.

HOMEOWNER0:27

that.

AGENT3:11

And what about the roof condition? Any leaks or damage you're aware of, anything like that?

HOMEOWNER3:14

Uh, yeah, well, I'm looking into that too because uh

AGENT4:00

Mhm

HOMEOWNER3:17

the wind there's, it gets pretty windy around there

AGENT4:00

Mhm.

HOMEOWNER3:20

and it's already killed off, uh, some

AGENT1:47

HOMEOWNER3:23

of the um uh um uh shingles.

AGENT3:25

Gotcha. OK. So it's

HOMEOWNER1:47

Oh,

AGENT4:20

a shingle

HOMEOWNER0:15

AGENT0:41

out.

HOMEOWNER3:32

I, yeah, so I, I, um, uh, the, the regular sing, not the tile, but the the

AGENT1:35

Yeah.

HOMEOWNER3:33

regular shingles.

AGENT2:38

Correct

HOMEOWNER3:40

Um, yeah So I'm looking into having somebody come down and, and, um, redo the roof, uh,

AGENT4:00

Mhm

HOMEOWNER3:43

at least half of it, where the wind

AGENT2:35

at least

HOMEOWNER03:39pm

really hits.

AGENT3:03

Gotcha.

HOMEOWNER3:46

which is the problem of the, which

AGENT3:03

Gotcha

HOMEOWNER3:47

is the front of the house, but with you guys, if you're gonna, if you're gonna put the um the uh solar panels, the solar panels are gonna be on the back end of the house

AGENT4:00

Mhm. Correct. Yes. Where he gets the most production is typically where we do put the panels, but the good

HOMEOWNER2:35

Mm.

AGENT4:08

thing about us as well is we don't even come close to a roof that's not structurally strong enough to sustain the system. So if there is like damage or anything like that, that, you know, where

HOMEOWNER0:27

No,

AGENT0:47

it's

HOMEOWNER0:27

no,

AGENT03:39pm

the point,

HOMEOWNER03:39pm

there's no

AGENT1:35

yeah.

HOMEOWNER3:11

damage.

AGENT4:20

OK. Gotcha. No problem. And that shouldn't be an issue. And then, uh, you already mentioned it was a shingle roof, so that's good there. And is there anyone else that owns the property with you. That's a title, like a spouse

HOMEOWNER0:27

AGENT4:21

or family member,

HOMEOWNER0:30

No, no,

AGENT03:39pm

just yourself. OK.

HOMEOWNER0:30

no, no.

AGENT4:33

Got you. And then for these program s of course, since they are government endorsed, you would just need to have a good standing credit score of at least 670 or higher. So I'm guessing you're good on that end as well,

HOMEOWNER0:15

OK,

AGENT2:38

correct?

HOMEOWNER03:39pm

so, so I, I am,

AGENT4:00

Mhm.

HOMEOWNER4:38

but I don't want anybody running my credit until I say it's OK.

AGENT4:39

No, yeah, of course

HOMEOWNER4:41

because I already, I run, I run into this with Sunrun

AGENT1:47

Oh,

HOMEOWNER0:41

already.

AGENT4:43

and they ran it without your permission?

HOMEOWNER4:45

and they run it without my permission.

AGENT03:40pm

Oh, got you

HOMEOWNER4:49

And there was another company that they that uh Bright Light or something like

AGENT0:17

Uh,

HOMEOWNER0:27

that

AGENT03:40pm

lightreach

HOMEOWNER4:50

and need the same shit.

AGENT03:40pm

Lightreach,

HOMEOWNER1:35

Yeah.

AGENT0:15

HOMEOWNER4:55

Bright, as bright light or bright, they're, they're based in Florida

AGENT3:03

Gotcha.

HOMEOWNER03:40pm

or somewhere. I don't know.

AGENT0:15

OK.

HOMEOWNER4:59

And they run, and they run my credit and they, they,

AGENT1:47

HOMEOWNER5:02

they did a hard search on it and I saw it on my credit file

AGENT1:35

Yeah

HOMEOWNER5:07

because I looked my cre I, I, I look at my credit file every 3 days at least once a week. And I saw that they, it

AGENT1:35

Yeah,

HOMEOWNER0:27

got

AGENT1:35

yeah,

HOMEOWNER03:40pm

run and I, I

AGENT0:27

no,

HOMEOWNER5:14

never authorized

AGENT5:14

that's definitely

HOMEOWNER4:41

this.

AGENT4:49

something.

HOMEOWNER5:19

And within then there was a big, it was a big, it was, it was a big

AGENT4:00

Mhm.

HOMEOWNER5:25

fiasco between the two companies there. And that's why I, you know, everybody, anybody that calls me up,

AGENT4:00

Mhm

HOMEOWNER5:27

I always just say no thank you and that's it.

AGENT3:03

Gotcha

HOMEOWNER5:32

And I just blocked the number, but since I'm already looking seriously looking into this thing through Edison. OK? And they've already gave me the names of the companies that,

AGENT2:38

Correct

HOMEOWNER5:45

you know, I could be calling up that, that actually that I will be calling, um, and they already gave me a price more

AGENT4:00

Mhm

HOMEOWNER5:48

or less because they have all the information as to what my monthly payment is gonna be. You know, and it all started with only a

AGENT1:35

Yeah,

HOMEOWNER6:53

backup,

AGENT5:53

now you're looking

HOMEOWNER5:52

only

AGENT1:47

into

HOMEOWNER6:53

a battery

AGENT03:41pm

the whole thing.

HOMEOWNER5:57

because we have, we've got a lot of, we, we get a lot of PS what is that? PSPs

AGENT5:58

though, where they, where they,

HOMEOWNER12:39

or whatever.

AGENT6:00

yeah, they shut off the

HOMEOWNER0:27

here

AGENT0:15

energy.

HOMEOWNER6:01

in Riverside. So where, where

AGENT1:47

so we're

HOMEOWNER0:15

are you

AGENT03:41pm

located out

HOMEOWNER03:41pm

where are

AGENT0:15

HOMEOWNER0:15

you

AGENT4:08

Los

HOMEOWNER0:27

calling

AGENT03:41pm

Angeles,

HOMEOWNER0:41

from?

AGENT6:05

so not that far. Yeah.

HOMEOWNER6:10

Oh, OK. Yeah. So we get, we get a lot of uh uh a lot of PSPs whatever here and

AGENT1:35

Yeah

HOMEOWNER6:16

sometimes with no reason at all and,

AGENT03:41pm

Oh yeah

HOMEOWNER6:24

and I got medical equipment. I got me medical equipment at the house. And the other day, just a few days ago, um, the electricity got caught off

AGENT1:47

HOMEOWNER2:35

around

AGENT03:41pm

wow

HOMEOWNER6:28

3:30 in the morning. So I could, I couldn't use the uh, you know, it woke me up because I couldn't use

AGENT2:35

exactly

HOMEOWNER6:36

the uh the equipment. and then about uh around 5:30,

AGENT03:41pm

Mm, wow,

HOMEOWNER0:15

AGENT0:15

OK.

HOMEOWNER6:42

went back on. So my, my question to them was, you know, hey, I got

AGENT4:00

Mhm

HOMEOWNER6:53

medical equipment. What do I do here? You know, you guys got to help me with this thing, so they recommended a battery backup. and or a um

AGENT4:00

Mhm,

HOMEOWNER6:55

a, a solar, a solar thing

AGENT4:00

mhm

HOMEOWNER03:42pm

on the roof. So

AGENT3:25

Gotcha. OK.

HOMEOWNER03:42pm

that's where

AGENT3:03

Well,

HOMEOWNER0:15

I'm

AGENT0:06

HOMEOWNER0:27

AGENT1:15

know

HOMEOWNER0:17

right

AGENT14:36

we can

HOMEOWNER1:15

now.

AGENT7:07

definitely help out with that if it comes down to it, because having metal equipment, you do need that running, right? Especially if there's a, a blackout or anything that does happen.

HOMEOWNER4:00

Mhm

AGENT7:24

So by all means, our energy control can definitely talk to you about that as well, and show you what it would look like. So, um, in regards to, of course, uh, the other thing that you brought up, uh, which was regarding um what was that question you asked me the first time around. Sorry about that.

HOMEOWNER0:17

Uh.

AGENT03:42pm

Uh, you, you

HOMEOWNER0:47

What

AGENT7:27

said about the

HOMEOWNER0:15

was

AGENT4:33

credit.

HOMEOWNER03:42pm

the what

AGENT7:40

So yeah, we, we don't even run your credit until you're able to move forward and everything makes sense for you, right? So, and the thing is, it's not a hard credit check with us. It's a soft one, but yeah, that, yeah,

HOMEOWNER1:47

AGENT0:35

that's

HOMEOWNER4:00

yes,

AGENT5:52

only

HOMEOWNER10:12

it is.

AGENT0:27

if you

HOMEOWNER4:00

Yes,

AGENT7:40

move

HOMEOWNER0:15

AGENT7:40

forward.

HOMEOWNER0:41

is.

AGENT7:45

So we're not gonna be like Sunrun, right, and run your credit prior. We don't

HOMEOWNER10:43

Uh-huh.

AGENT7:47

do anything like that, yeah.

HOMEOWNER7:49

Well, they did. I mean, both companies,

AGENT4:00

Mhm.

HOMEOWNER7:51

they, they told me exactly what you're telling me,

AGENT03:43pm

No, yeah, we,

HOMEOWNER0:27

and

AGENT0:15

HOMEOWNER5:02

they did

AGENT0:35

don't

HOMEOWNER5:02

a hard

AGENT2:04

run

HOMEOWNER4:33

credit

AGENT03:43pm

credit at

HOMEOWNER7:40

check.

AGENT7:54

all. Yeah, we don't run

HOMEOWNER03:43pm

Expecting

AGENT03:43pm

credit at all

HOMEOWNER7:51

what you're

AGENT4:38

until

HOMEOWNER7:51

telling

AGENT9:41

you say

HOMEOWNER0:15

AGENT8:18

yes, I, I wanna move forward with the application because first and foremost it's an application. because we need to check to see if the property's still gonna pan out. So what we do is we do a site inspection where someone comes out and they check the property and everything that's if you're willing to move forward and then that's when it gets right. But other than that, no one's gonna touch it. The, that, yeah

HOMEOWNER8:21

OK, I hope, I hope you're

AGENT1:35

Yeah.

HOMEOWNER8:26

right, man, because these people lied to me and when they try to come back and say, well, we're gonna move forward with this and that.

AGENT1:35

Yeah,

HOMEOWNER8:37

I said, no,

AGENT0:27

no,

HOMEOWNER3:55

you guys

AGENT0:15

we,

HOMEOWNER8:28

told me you weren't gonna run my

AGENT03:43pm

definitely gonna do

HOMEOWNER0:15

you

AGENT0:27

that.

HOMEOWNER8:33

guys were on my credit and I don't know, we're, we're, we wait until then I said no. I'm looking at it right now and my credit file.

AGENT8:37

No, yeah, exactly.

HOMEOWNER0:15

AGENT0:27

No,

HOMEOWNER4:38

I don't want

AGENT03:43pm

won't do that

HOMEOWNER0:27

here.

AGENT8:40

until we get your.

HOMEOWNER8:45

period. Oh no, no, reconsider, no, I'm not reconsidering anything. If you lie to me in any

AGENT2:35

Exactly,

HOMEOWNER5:27

way,

AGENT0:27

no,

HOMEOWNER03:44pm

shape

AGENT0:27

and

HOMEOWNER0:27

AGENT0:15

I'm,

HOMEOWNER0:41

form,

AGENT8:47

I'll be the exact

HOMEOWNER1:15

you're

AGENT2:04

same

HOMEOWNER0:41

out.

AGENT0:15

one.

HOMEOWNER8:54

and, and and and I'm I'm, I, and I'm, you know, and I'm gonna be honest with you, I'm referring this to you

AGENT03:44pm

Oh yeah,

HOMEOWNER3:55

guys

AGENT0:27

of course,

HOMEOWNER0:54

too.

AGENT3:20

and I

HOMEOWNER5:53

Now you

AGENT03:44pm

completely

HOMEOWNER03:44pm

personally,

AGENT03:44pm

get it.

HOMEOWNER9:03

but the company, you know, just to get, just to get the sale or just to get the job, you guys are gonna lie to me and tell me something and then all

AGENT4:00

Mhm.

HOMEOWNER03:44pm

of a sudden, no,

AGENT0:27

No,

HOMEOWNER0:27

no,

AGENT3:20

and I,

HOMEOWNER0:47

it's

AGENT0:06

HOMEOWNER9:05

not gonna happen that

AGENT10:26

agree

HOMEOWNER5:27

way.

AGENT9:41

with you, Mr. Nunez. I'll be the same exact way, especially if uh a company came out told me they weren't gonna do it, and then they ended up doing it. So yes, I, I would definitely be dotting my eyes and crossing my T's as well, but uh, I can assure you we don't do anything until you say yes I wanna move forward with the application and that's when they ask, of course, for the last four digits of your social and where where I help you out. Other than that, they just go to your property, take a look at your energy bill to see how much you're using, and they create a savings report from that savings report, they determine how much you're able to save and only if you are saying yes, you want to move forward with the application, then they would ask. But other than that, they will not run it.

HOMEOWNER03:45pm

Mm Well,

AGENT4:00

Mhm.

HOMEOWNER9:48

uh, Edison gave me a savings report.

AGENT03:45pm

Mm, OK,

HOMEOWNER5:25

That's why

AGENT0:27

got

HOMEOWNER0:54

they

AGENT0:15

you.

HOMEOWNER1:35

gave

AGENT0:15

HOMEOWNER5:38

me the

AGENT0:35

that's

HOMEOWNER0:15

name

AGENT10:38

probably

HOMEOWNER2:04

of the

AGENT5:25

why

HOMEOWNER2:04

company

AGENT0:54

they're

HOMEOWNER0:15

AGENT0:41

already

HOMEOWNER0:15

call.

AGENT4:43

ran it.

HOMEOWNER9:54

OK? So I already, I already,

AGENT4:00

Mhm

HOMEOWNER9:58

already, I already know more or less you know, what I'm gonna, you know, if, if I move forward with them, with the companies that they told

AGENT0:27

HOMEOWNER0:15

me,

AGENT03:45pm

course, yeah,

HOMEOWNER4:41

I already

AGENT4:20

no problem.

HOMEOWNER9:58

know more

AGENT3:03

And then

HOMEOWNER5:48

or less

AGENT0:27

for

HOMEOWNER0:47

what

AGENT0:15

the

HOMEOWNER10:12

I'm gonna pay. So if you guys, if you guys, if you guys come in and you guys beat that price, and I'm not gonna tell you what it is until you

AGENT03:45pm

oh yeah,

HOMEOWNER3:55

guys

AGENT0:27

of course

HOMEOWNER10:14

tell me this is what we're gonna be able to do for you,

AGENT10:15

And then do you

HOMEOWNER0:15

then

AGENT15:04

remember

HOMEOWNER13:07

I'll tell

AGENT2:04

type

HOMEOWNER0:15

you,

AGENT0:27

HOMEOWNER10:02

nay

AGENT0:15

program

HOMEOWNER0:27

AGENT0:27

it was?

HOMEOWNER10:02

nay.

AGENT10:26

Was it a power purchase agreement? Was it a lease? Was it a finance option? Did you happen to know what option it was? No it's OK.

HOMEOWNER1:47

AGENT10:27

Typically with uh

HOMEOWNER03:45pm

gosh, I

AGENT0:41

California

HOMEOWNER03:45pm

forgot.

AGENT0:41

Edison,

HOMEOWNER0:27

AGENT10:38

if you're not looking to, you know, like own the system if that's not a big priority for you, then more than likely they probably presented to you a, a power purchase agreement option. Yeah, so

HOMEOWNER10:43

uh-huh. Oh, and then, there, there was a company that there

AGENT4:00

Mhm.

HOMEOWNER10:49

was this company, one of these two companies that told me that, you know, uh, if I

AGENT4:00

Mhm

HOMEOWNER11:02

if I was to get the program uh, that my neighbor, in case there was a bad uh, bad electrical problem that they cut off the electricity or so that, you know, I will be able to supply my neighbors

AGENT1:35

Yeah,

HOMEOWNER11:03

for electricity.

AGENT0:27

no.

HOMEOWNER11:05

I said, what the fuck am I gonna supply my neighbors for?

AGENT11:06

I haven't heard

HOMEOWNER03:46pm

Let them

AGENT4:08

of that.

HOMEOWNER11:09

pay for their own thing. I'm not gonna supply my neighbors

AGENT0:35

That's

HOMEOWNER6:53

with this.

AGENT03:46pm

hilarious

HOMEOWNER11:12

Yeah, no, he came out with this stupid thing, man.

AGENT11:36

no. That

HOMEOWNER0:27

And

AGENT03:46pm

doesn't

HOMEOWNER8:37

I said,

AGENT1:35

make

HOMEOWNER0:27

no,

AGENT11:38

no sense

HOMEOWNER03:46pm

you're crazy?

AGENT6:16

at all.

HOMEOWNER11:22

I'm not surprised, you know, I may, I may be, I may be a, I may be a, uh, uh, uh, a decent person,

AGENT1:35

Yeah.

HOMEOWNER11:24

respectable and stuff like that. I get along with my neighbors, but

AGENT0:27

No,

HOMEOWNER0:06

AGENT0:35

that's,

HOMEOWNER11:26

sure I'm gonna give

AGENT0:35

that's

HOMEOWNER0:15

AGENT03:46pm

funny.

HOMEOWNER03:46pm

stuff up. If

AGENT2:35

exactly

HOMEOWNER11:36

they want if they want electricity, they can pay for themselves. Oh well, no, that's what this program does for the uh for your neighbors. So your neighbor on the right-hand side and your neighbor on the left-hand side will

AGENT0:27

no,

HOMEOWNER11:38

be able to grab

AGENT0:27

that

HOMEOWNER6:24

electricity

AGENT11:38

makes no sense.

HOMEOWNER11:41

when, when, uh, when the PSP

AGENT1:35

Yeah,

HOMEOWNER11:42

comes in and like, you know what,

AGENT0:47

what

HOMEOWNER03:47pm

where do

AGENT0:41

about

HOMEOWNER0:06

AGENT0:15

you

HOMEOWNER0:41

get

AGENT0:27

and

HOMEOWNER11:51

my money from? You know, oh shit, man, you know, yeah, they, they, are they gonna, are they gonna pay me for this thing? Well, no, it just,

AGENT03:47pm

Yeah, yeah,

HOMEOWNER11:52

it just gets the.

AGENT0:27

no,

HOMEOWNER5:25

I, you

AGENT0:06

HOMEOWNER1:15

know

AGENT3:03

mean

HOMEOWNER11:55

what, get up. Get

AGENT1:35

yeah,

HOMEOWNER0:41

out,

AGENT03:47pm

was gonna say that

HOMEOWNER03:47pm

out. You, you,

AGENT11:38

makes no

HOMEOWNER0:15

you

AGENT7:40

sense.

HOMEOWNER12:00

make no sense to me at all. Oh no, no, you gotta understand. I said, no, I

AGENT1:35

Yeah.

HOMEOWNER12:02

understand. I'm trying to, you guys are trying to screw me here and I'm

AGENT4:08

that, that

HOMEOWNER03:47pm

not at all,

AGENT11:38

makes no

HOMEOWNER0:27

not

AGENT7:40

sense

HOMEOWNER03:47pm

going

AGENT6:16

at all

HOMEOWNER12:04

along with this

AGENT1:04

because

HOMEOWNER0:30

thing.

AGENT11:38

your neighbor would need to have access to your main panel unit in order to, you know, pull the energy so that makes no sense whatsoever.

HOMEOWNER10:43

Uh-huh

AGENT12:14

Yeah, but all right, Mr. Nunes, I mean

HOMEOWNER2:35

Exactly,

AGENT12:15

it, it definitely seems like

HOMEOWNER0:17

right.

AGENT12:16

you can benefit from at least another

HOMEOWNER0:15

So.

AGENT12:26

consultation here. Um, if you have some availability this week, they are available from mornings all the way up until afternoons. So if you have some time, I'd love to go ahead and see if we're able to help you out.

HOMEOWNER12:37

OK, so if you guys can make it here tomorrow at noon time. I'll be more than happy to, you know, uh, see you

AGENT0:27

Got

HOMEOWNER3:55

guys

AGENT0:27

you, got

HOMEOWNER3:55

you guys

AGENT0:15

you.

HOMEOWNER2:35

can

AGENT0:15

HOMEOWNER12:39

do your measurement or whatever it is.

AGENT1:47

HOMEOWNER12:45

I will not, but, however, I cannot sign any papers. because I don't want to sign any papers

AGENT0:27

No,

HOMEOWNER0:27

that

AGENT1:35

yeah,

HOMEOWNER0:15

all

AGENT0:27

HOMEOWNER3:11

of a

AGENT0:27

course.

HOMEOWNER03:48pm

sudden you guys

AGENT0:27

and

HOMEOWNER3:55

are gonna

AGENT0:06

HOMEOWNER03:48pm

be running

AGENT03:48pm

completely

HOMEOWNER03:48pm

a credit

AGENT12:00

understand

HOMEOWNER0:15

AGENT0:27

that,

HOMEOWNER4:41

this.

AGENT13:07

especially from the experiences you already had, and that is definitely something I'll tell the consultant. It'll just be more to, of course, see what we're able to help you save, right? Everything looks good, then they can definitely help you move forward, but that's only with your consent. But it's just to talk to you about the types of programs and see if we're even able to help you out, OK? OK. Cool. Uh, let me

HOMEOWNER4:00

Mhm

AGENT13:15

see for tomorrow just because I know we have a couple for tomorrow and you said around noon time works, correct? OK, correct. Let me see.

HOMEOWNER13:16

noontime, yeah

AGENT13:22

Uh, give me one second here. Um, mhm.

HOMEOWNER13:25

I have a physical, I, I have a um uh what you might call it, uh, uh,

AGENT0:15

HOMEOWNER13:27

physical, uh, therapy at 11

AGENT0:15

OK.

HOMEOWNER13:33

o'clock. It only lasts 45 minutes. and then I'm only like 10 minutes away from the house. So my next,

AGENT4:00

Mhm

HOMEOWNER13:36

then after that, I have another appointment with uh with a

AGENT3:03

Gotcha.

HOMEOWNER13:37

cardiologist and my uh surgeon. So,

AGENT03:49pm

Would, and OK,

HOMEOWNER1:15

you know,

AGENT4:33

would

HOMEOWNER13:56

AGENT03:49pm

potentially

HOMEOWNER13:42

noon is what is

AGENT13:56

Wednesday

HOMEOWNER03:49pm

open for

AGENT13:56

or Thursday

HOMEOWNER0:15

me.

AGENT13:56

be a good day for you just because I am looking here I do see a couple consultations lingering around 12 right now. So I don't know if we'll be able to squeeze you in, but would Wednesday or Thursday work better for you, Mr. Ninoz? 12 o'clock. OK, I could definitely

HOMEOWNER0:27

and

AGENT03:49pm

do Wednesday

HOMEOWNER03:49pm

I have to

AGENT0:27

HOMEOWNER0:15

AGENT14:01

12 then because I do see an opening here but all right, What I'm gonna do, I'm

HOMEOWNER0:15

AGENT14:02

just gonna send you a, a text message then,

HOMEOWNER12:14

All right

AGENT14:20

Mr. Nunez, just letting you know you're all set for this upcoming Wednesday, which would be the 13th at 12:00 p.m. Uh, I just wanna make sure that that time does work out for you just because we do work as a first come, first serve. So since you're taking that time slot, another homeowner won't be able to take advantage, so 12 p.m. does work out for you the best on Wednesday, correct?

HOMEOWNER03:49pm

OK, so just,

AGENT1:47

Sounds

HOMEOWNER0:15

just

AGENT0:17

good

HOMEOWNER14:26

make sure he's there before 12 p.m. I

AGENT4:00

Mhm

HOMEOWNER14:31

don't want to know that he's gonna be coming here and, oh well, you know what, uh, we,

AGENT1:47

HOMEOWNER03:49pm

we can't

AGENT1:35

yeah.

HOMEOWNER12:37

make it.

AGENT1:35

Yeah,

HOMEOWNER13:07

It'll

AGENT0:35

that's

HOMEOWNER03:49pm

have to

AGENT5:25

why I

HOMEOWNER13:56

AGENT0:27

did

HOMEOWNER13:33

o'clock

AGENT03:49pm

it, yeah.

HOMEOWNER14:36

or we can do another day this week because if that happens

AGENT14:36

My name is Josh. I'm

HOMEOWNER0:27

AGENT0:15

the

HOMEOWNER0:27

that,

AGENT14:37

verification

HOMEOWNER14:37

if that happened,

AGENT03:49pm

manager.

HOMEOWNER14:43

what's your name? I'm sorry? Josh. OK, Josh. OK. So if that happens, Josh,

AGENT1:47

Oh,

HOMEOWNER8:37

then I,

AGENT1:35

yeah

HOMEOWNER14:45

uh, uh, you guys are out. I just don't,

AGENT4:33

You're good

HOMEOWNER14:48

I don't need to be moving things around. But right now, my

AGENT0:27

Got

HOMEOWNER03:50pm

schedule

AGENT0:15

you,

HOMEOWNER0:41

AGENT15:26

Mrs.

HOMEOWNER03:50pm

pretty tight

AGENT03:50pm

In the years. I

HOMEOWNER0:15

AGENT03:50pm

completely

HOMEOWNER14:50

everything that I'm

AGENT12:00

understand.

HOMEOWNER14:53

doing. So I don't need to be,

AGENT1:35

Yeah.

HOMEOWNER14:54

you know, it's not like I'm very desperate

AGENT0:15

OK,

HOMEOWNER2:35

to do

AGENT0:27

HOMEOWNER4:41

this.

AGENT3:46

problem

HOMEOWNER03:50pm

but I am

AGENT0:27

HOMEOWNER1:47

looking

AGENT3:46

problem.

HOMEOWNER1:47

into

AGENT14:57

I'll definitely

HOMEOWNER0:15

it,

AGENT03:50pm

let him know.

HOMEOWNER0:41

but

AGENT0:17

Uh,

HOMEOWNER15:04

you know, again, you gotta remember I got, I got physical therapy

AGENT0:15

OK.

HOMEOWNER0:41

about

AGENT03:50pm

11:45.

HOMEOWNER15:05

11 o'clock. It lasts

AGENT4:00

Mhm.

HOMEOWNER15:11

45 minutes, OK? It'll take, it'll take me about 1015 minutes to get from

AGENT1:47

Sounds

HOMEOWNER0:15

AGENT0:17

good.

HOMEOWNER03:50pm

si physical therapy

AGENT15:13

I'll have him there

HOMEOWNER3:55

back

AGENT0:27

HOMEOWNER03:50pm

to my

AGENT13:56

12.

HOMEOWNER3:47

house.

AGENT15:17

Awesome then, Mr. Nunez, you're all set. Uh, when

HOMEOWNER0:15

AGENT15:21

you get that text message, just give me a like or a thumbs up just to let us know

HOMEOWNER0:15

All

AGENT0:15

you

HOMEOWNER15:25

righty

AGENT15:25

got it and then you're all set, man. All right. You have a good day. No problem.

HOMEOWNER4:00

Mhm.

AGENT15:26

You have a great day, Mrs. Ms.

HOMEOWNER15:25

All righty.

AGENT15:27

Thank you. Bye-bye.

HOMEOWNER15:31

All right, Josh You as well. Goodbye You too. Goodbye

RecordingRE48fa6ef634e44c5547d23b68a89514af ↗

BRAD JUNK

BOOKEDHARD

#20304Jun 17 774 exchangesobjection at 6:46stage Signed

Listen forThird-party authority stacked against the pitch. The agent concedes the article was true of older programs. He never tells the homeowner his realtor was wrong.

ObjectionHow it was handledHomeowner's reaction

···

HOMEOWNER2:34

seeing

AGENT09:11am

Road?

HOMEOWNER6:46

the thing that it was, is my real estate agent was not too cool on it, and I read an article that said it's actually harder to sell your house, but I don't know

AGENT6:54

Yeah, so here, I'll, I'll, I'll give

HOMEOWNER0:46

Yeah,

AGENT6:55

you a little bit of insight on

HOMEOWNER1:07

that's

AGENT5:53

that is

HOMEOWNER0:56

what it

AGENT0:40

that

HOMEOWNER0:40

was,

AGENT4:46

um a

HOMEOWNER0:46

yeah.

AGENT7:05

lot of these uh uh solar programs, I think uh where people had trouble with like that they transfer ability and again this is kind of what the consultation will go over with it is that the other

HOMEOWNER0:46

Yeah.

AGENT7:20

programs you would, let's say there's like finance options where you'd have to buy them and then transferring a loan over with kind of like a, a pain with these programs, uh, like a PTA and whatnot. Um, it works kind of like the utility company when obviously when you transfer ownership,

···

HOMEOWNER0:07

Good afternoon, Brad speaking.

AGENT0:17

Hey, how's it going, Brad? My name's uh Andrew. I'm actually just uh reaching out to you because I believe you spoke to someone on my team yesterday about the new energy program. How are you doing today?

HOMEOWNER0:20

Uh, pretty good. I don't think I did.

AGENT0:40

Oh, really? Um, maybe there's a mix up here. I have, I have a note here um that they spoke to you yesterday, but, um, well, I mean, while I have you on the phone, just so you have an idea as to why we were reaching out is that um right now, there is a notice that was sent over by the utility providers. Um, I don't know if you received it. It was, uh, it was, it was in regards to the changing in the billing structuring.

HOMEOWNER0:46

Um, yeah, I think I might have received it. It's

AGENT0:17

OK,

HOMEOWNER09:05am

in a pot.

AGENT0:40

well,

HOMEOWNER09:05am

It's in a pile.

AGENT09:05am

yeah, no, I,

HOMEOWNER1:17

Sorry.

AGENT0:56

I'll explain it, but basically what it is is that they, they announced that they're gonna be increasing their rates again this year by about 15%.

HOMEOWNER0:40

Right.

AGENT0:40

um,

HOMEOWNER0:07

AGENT0:17

and

HOMEOWNER0:40

oh,

AGENT0:17

all

HOMEOWNER09:05am

wait

AGENT0:40

that

HOMEOWNER09:05am

a minute.

AGENT0:56

basically

HOMEOWNER09:05am

On top

AGENT5:53

means

HOMEOWNER0:59

of what was just approved,

AGENT2:58

correct. Yeah

HOMEOWNER09:05am

So they're

AGENT0:17

HOMEOWNER0:56

gonna

AGENT0:17

the

HOMEOWNER09:05am

go up

AGENT09:05am

reason I

HOMEOWNER2:34

AGENT0:40

was

HOMEOWNER09:05am

75%

AGENT0:17

reaching

HOMEOWNER1:07

then you're saying, oh Jesus, that's terrible.

AGENT0:46

Yeah,

HOMEOWNER10:04

Yup.

AGENT1:17

yeah, yeah, and, and that's kind of why we're reaching out, um, uh, uh, sorry, Brad, do you know roughly if you're paying at least over 60 to $70 a month for electricity.

HOMEOWNER1:48

Oh, I think I am. Uh, I have to look, you know, I just got the bill, and I have to look at it's biweekly, uh, I mean, I couldn't look at actually, I couldn't look at the current one because I was looking online and it says it wasn't available. I was just gonna look today and it said it wasn't available yet to look online, so. so yeah, I don't know if it was weekly. I don't know if it's monthly or bimonthly or triple monthly because it's also connected to the sewer and the trash. So you have to look at it to get the breakdown, do you know what I mean? It's a little tricky.

AGENT0:40

Right.

HOMEOWNER0:40

Well,

AGENT09:06am

No, yeah, yeah,

HOMEOWNER0:46

yeah

AGENT2:34

totally understand. Well then, well, just so you know the reason that I was actually reaching out to you about is because if you are paying at least over $60 a month. Then right now what we're doing is we're actually helping homeowners, um, kind of like help with like avoiding the rate increases uh with this new uh energy programs. The way that the program works is that so long as you and your home can get approved. Uh, it's the government endorsed a solar program where what happens is that if you qualify, the solar system gets installed on your home. You don't pay any, any, anything out of pocket for the installation. But what it basically does is help with replacing your current electricity bill for a cheaper solar bill. In most cases, we're seeing um the the they'll reduced by about 40%, um, obviously you qualify.

HOMEOWNER0:40

Oh,

AGENT2:35

Does that make

HOMEOWNER0:46

yeah.

AGENT5:53

sense?

HOMEOWNER2:37

Which company are, are you actually?

AGENT2:40

I'm with Local Energy Partners.

HOMEOWNER2:42

You were 12 point? Is that what it's called?

AGENT0:17

I'm

HOMEOWNER0:17

You

AGENT1:17

sorry

HOMEOWNER09:07am

said 12.

AGENT2:50

No, no, no, I'm with a local Energy Partners.

HOMEOWNER2:53

Oh, just a local one. You don't know really. OK.

AGENT2:58

Correct. Yeah, I mean, just, just uh to kinda clarify what I basically do. I'm, I'm a verification

HOMEOWNER0:46

Yeah

AGENT3:07

manager. Uh, what I do is I actually connect you with your with your local uh solar company. Uh, we, obviously, the top one in your area, and they help you get approved for this type

HOMEOWNER0:17

OK,

AGENT09:07am

of program,

HOMEOWNER0:17

cause I

AGENT0:40

right?

HOMEOWNER3:09

was just looking

AGENT0:40

Um,

HOMEOWNER0:40

AGENT0:17

HOMEOWNER0:17

one

AGENT0:56

what I

HOMEOWNER1:48

online

AGENT0:20

did

HOMEOWNER3:09

today, which is strange because I was wondering maybe that's where you got my name, but I'm on my work computer. I was just looking at Trinity's

AGENT09:07am

oh no

HOMEOWNER2:34

solar

AGENT2:34

way

HOMEOWNER3:32

because I walked my dog yesterday, and I was talking to a guy about his solar and his whole family has it, him, his cousins, and everybody, and Trinity, so, so I was looking at their stuff. Right as you called Ashley, it was very weird. huh Yeah

AGENT0:40

Oh really?

HOMEOWNER0:40

but

AGENT3:41

Wow, small world. And then how, how, how is their experience been with, with, uh, with solar and I'm assuming they got something approved

HOMEOWNER0:17

because,

AGENT3:42

for the same type of

HOMEOWNER0:07

AGENT0:17

program.

HOMEOWNER4:07

mean, like you said, he had it and then his daughter had it and then the cousins have it all through that Trinity cellar. Um, I don't know. He wasn't he wasn't, you know, what I mean, we chat for a while. It sounds like it's a little mixed. It sounds like in the winter, it doesn't produce enough for electricity, but it certainly produces enough to offset his summer. electricity. So I was like, interesting. All right.

AGENT2:58

Correct

HOMEOWNER4:46

So I was trying to figure, but he didn't know like overall. he didn't have like, OK, I, I, I'm saving for 40% overall, basically, you know what I mean? He all my old utility bills. So he, he wasn't able to tell me that. But now, now that I'm looking at all this, um, and understand that program more like you, you, you, you, you technically lease them, but actually you're just really getting paid for them to put the panels on the roof in the long run. You just, you know, like maybe 100 bucks a month, you, you're just, you know, getting paid 100 bucks a month out their solar panels on the roof because you don't really buy them, correct? You're more like you, it's not a, yeah.

AGENT4:55

What Yeah, so, uh, it, it worked, it works a little bit different than at least. Um, I know leases are very popular. The way that this

HOMEOWNER09:09am

Uh-huh

AGENT5:03

with this one works is basically the solar system gets installed on your home, and all you basically do is you're paying for the power that's coming from the panels. You're just paying

HOMEOWNER0:40

Right

AGENT5:14

it at a cheaper rate than you would your utility company, right? And that's why in most cases when, when you actually meet, meet with a consultant, what they basically do is they'll look at your energy bill and

HOMEOWNER0:46

Yeah

AGENT5:22

they'll obviously make sure that they can show you how you can offset your bill. Um, and basically now switch from paying your current utility bill,

HOMEOWNER0:40

Right.

AGENT09:09am

now to the

HOMEOWNER09:09am

Now, he's

AGENT2:34

solar

HOMEOWNER1:48

also

AGENT1:48

bill and,

HOMEOWNER1:07

saying

AGENT1:17

and that's

HOMEOWNER0:17

AGENT0:40

really

HOMEOWNER09:09am

still

AGENT0:56

what,

HOMEOWNER09:09am

gets the

AGENT0:56

what

HOMEOWNER0:40

bill

AGENT09:09am

they kind of

HOMEOWNER11:55

though

AGENT1:48

break down

HOMEOWNER5:03

from

AGENT6:00

for you.

HOMEOWNER0:17

the

AGENT0:40

Um,

HOMEOWNER5:27

electric company,

AGENT5:28

kind of like the questions that you had.

HOMEOWNER5:36

but then he also gets credits So he might get like a negative bill. So then like you've got credits and then it builds up.

AGENT2:58

Correct.

HOMEOWNER9:10

Yeah. OK.

AGENT5:53

Great question. Yeah, so, basically, what that is referring to is called the net metering and that basically means is that because they work alongside with the utility company in the sense that in the daytime, your

HOMEOWNER0:40

Right

AGENT6:00

energy is produced by solar, but in the nighttime, obviously solar is not uh working for you, but what happens is that the utility

HOMEOWNER09:10am

Right, the

AGENT2:37

company

HOMEOWNER6:16

extra,

AGENT6:01

will actually

HOMEOWNER2:58

correct.

AGENT4:46

buy the

HOMEOWNER0:46

Yeah, I,

AGENT0:17

energy

HOMEOWNER0:07

AGENT5:03

from,

HOMEOWNER2:34

understand,

AGENT09:10am

from you,

HOMEOWNER0:46

yeah.

AGENT6:05

um, and then actually

HOMEOWNER6:06

understand they produce more than

AGENT6:54

give

HOMEOWNER0:07

AGENT09:10am

you credit uh

HOMEOWNER0:17

use

AGENT6:08

for return for the nighttime usage.

HOMEOWNER09:10am

at certain

AGENT11:37

Exactly,

HOMEOWNER1:48

time.

AGENT0:40

right.

HOMEOWNER6:11

Yes, absolutely. That totally

AGENT0:46

Yeah,

HOMEOWNER5:22

makes

AGENT0:17

HOMEOWNER6:16

sense. And then they buy the extra and then of course, your, the company that installs them, they get to actually,

AGENT0:17

HOMEOWNER6:24

you know, probably more than I do, I'm sure. So they get, or at least the equal amount, yeah, so they get a money back too. Yeah.

AGENT09:10am

I, uh,

HOMEOWNER09:10am

No, yeah,

AGENT11:37

exactly.

HOMEOWNER9:10

that's what I

AGENT0:17

HOMEOWNER1:48

said.

AGENT4:07

it sounds

HOMEOWNER8:05

guess

AGENT2:34

HOMEOWNER0:17

I'm

AGENT0:17

you,

HOMEOWNER09:10am

ready to

AGENT14:59

you, again,

HOMEOWNER0:17

AGENT0:17

you

HOMEOWNER0:40

that.

AGENT6:33

have a good idea of that. Have you ever

HOMEOWNER0:07

AGENT09:11am

sat down

HOMEOWNER09:11am

bought

AGENT2:34

with

HOMEOWNER7:56

the house.

AGENT6:34

anybody to kind of break that down

HOMEOWNER0:07

AGENT1:17

for

HOMEOWNER0:56

year

AGENT0:40

your

HOMEOWNER0:17

and

AGENT2:34

home?

HOMEOWNER09:11am

a half

AGENT09:11am

there on

HOMEOWNER6:33

ago

AGENT09:11am

Park

HOMEOWNER2:34

seeing

AGENT09:11am

Road?

HOMEOWNER6:46

the thing that it was, is my real estate agent was not too cool on it, and I read an article that said it's actually harder to sell your house, but I don't know

AGENT6:54

Yeah, so here, I'll, I'll, I'll give

HOMEOWNER0:46

Yeah,

AGENT6:55

you a little bit of insight on

HOMEOWNER1:07

that's

AGENT5:53

that is

HOMEOWNER0:56

what it

AGENT0:40

that

HOMEOWNER0:40

was,

AGENT4:46

um a

HOMEOWNER0:46

yeah.

AGENT7:05

lot of these uh uh solar programs, I think uh where people had trouble with like that they transfer ability and again this is kind of what the consultation will go over with it is that the other

HOMEOWNER0:46

Yeah.

AGENT7:20

HOMEOWNER0:40

Right.

AGENT7:26

the new buyer just needs to call in and then just let them know, hey, I'm taking over the home, um, I'll be taking over this utility, right?

HOMEOWNER0:40

right now

AGENT7:30

So it's very similar with these drawings. They've made, they've made those changes

HOMEOWNER09:11am

OK, now,

AGENT7:31

because back in the day, that

HOMEOWNER0:40

but

AGENT0:20

did

HOMEOWNER0:56

what

AGENT0:17

cause

HOMEOWNER0:40

if,

AGENT09:12am

issues,

HOMEOWNER0:17

OK,

AGENT0:40

right?

HOMEOWNER09:12am

here we

AGENT0:07

HOMEOWNER0:07

go.

AGENT2:34

totally

HOMEOWNER0:56

What

AGENT2:34

understand

HOMEOWNER0:40

AGENT7:33

where you're coming

HOMEOWNER0:40

AGENT5:03

from.

HOMEOWNER7:35

Donahue driving gonna

AGENT0:40

Um,

HOMEOWNER09:12am

sell my

AGENT0:40

but

HOMEOWNER6:46

house.

AGENT09:12am

they did, they

HOMEOWNER09:12am

And these

AGENT09:12am

did make that

HOMEOWNER0:17

new

AGENT09:12am

adjustment.

HOMEOWNER7:56

people don't want the salon in the house. I mean, I wouldn't know why. So that I'd like to put on my garage. I think that'd be better, but I mean, my house is totally knowable too, but yeah. Yeah

AGENT8:05

Yeah, I mean, I guess that that's the, that is something that I mean not reality it could happen. It's very rare that it would because obviously it's they're, they're taking

HOMEOWNER09:12am

Uh-huh

AGENT8:11

over the savings, but that is, that, that could be a thing. However, what I will say and, and what I am aware of is that

HOMEOWNER1:07

That's

AGENT12:01

typically

HOMEOWNER09:12am

true

AGENT8:13

when, say a buyer is looking at your

HOMEOWNER09:12am

true,

AGENT2:34

home.

HOMEOWNER8:14

cause I looked at one they

AGENT0:40

um,

HOMEOWNER4:07

had it,

AGENT0:40

they

HOMEOWNER0:46

yeah,

AGENT8:15

obviously know

HOMEOWNER0:46

yeah.

AGENT8:21

when they see it on the market itself. They come in to see your property, knowing that it has solar on it, right? So, a lot of the times, you won't see anybody.

HOMEOWNER8:25

I know who would, who wouldn't

AGENT0:46

Yeah,

HOMEOWNER09:12am

want it?

AGENT8:26

and you're, you're

HOMEOWNER0:46

Yeah,

AGENT8:11

aware

HOMEOWNER1:48

so yeah,

AGENT6:46

that it

HOMEOWNER0:07

AGENT3:32

has

HOMEOWNER7:56

wouldn't

AGENT2:34

solar

HOMEOWNER09:12am

mind if

AGENT0:17

and

HOMEOWNER0:17

you,

AGENT09:12am

then obviously

HOMEOWNER0:17

you

AGENT4:46

you, you're,

HOMEOWNER8:28

give my name out

AGENT8:26

you're, you're

HOMEOWNER0:17

and

AGENT09:12am

walking into

HOMEOWNER09:12am

set it

AGENT0:17

HOMEOWNER0:40

AGENT0:40

that

HOMEOWNER2:34

with

AGENT2:34

way.

HOMEOWNER0:17

someone

AGENT7:30

So it's,

HOMEOWNER10:19

that comes

AGENT09:12am

it's rare, but technically,

HOMEOWNER09:12am

takes a look

AGENT1:48

could

HOMEOWNER0:40

AGENT0:40

they

HOMEOWNER4:07

it and,

AGENT09:13am

say that?

HOMEOWNER0:17

you

AGENT0:40

They,

HOMEOWNER0:40

know.

AGENT8:34

I mean, yeah, I mean, that's, that's definitely a thing.

HOMEOWNER09:13am

Uh-huh, sure

AGENT8:37

Yeah, no savings, right?

HOMEOWNER09:13am

Uh-huh.

AGENT8:42

Yeah. Yeah, yeah, so if

HOMEOWNER2:58

Correct

AGENT8:49

it's OK, let, let me just ask you a couple of questions just to make sure you, you and your home are a good fit, and then we'll set something up. Um, are you the

HOMEOWNER0:17

Actually,

AGENT8:50

only person on title

HOMEOWNER0:07

AGENT8:50

for the property

HOMEOWNER0:17

AGENT09:13am

down on

HOMEOWNER0:40

not

AGENT09:13am

Park Road?

HOMEOWNER8:53

have any oh. Well, I planted

AGENT10:38

Perfect.

HOMEOWNER09:13am

a tree, but I'm

AGENT3:41

And then,

HOMEOWNER4:46

trying to

AGENT0:17

HOMEOWNER4:46

figure

AGENT0:17

you

HOMEOWNER0:17

out

AGENT0:40

know if

HOMEOWNER0:17

how

AGENT0:40

there's

HOMEOWNER09:13am

big.

AGENT2:34

any

HOMEOWNER09:13am

The well,

AGENT09:13am

big

HOMEOWNER0:17

the

AGENT09:13am

trees

HOMEOWNER09:13am

front ones

AGENT1:17

HOMEOWNER8:24

won't

AGENT2:34

anything

HOMEOWNER0:17

AGENT0:40

um that

HOMEOWNER09:13am

big,

AGENT8:05

would be

HOMEOWNER0:17

AGENT09:13am

blocking

HOMEOWNER0:40

they

AGENT8:59

the sunlight um by

HOMEOWNER0:40

AGENT2:34

your home?

HOMEOWNER9:10

we plant the morning, ah, that's what I mean. That's why I'm like, damn, they'd have to look. They're gonna have to look. I got a tree that, that does dapple like, yes, small leaves, it's a, you know, a honey maple. Yeah, OK.

AGENT9:19

Yeah, yeah, yeah. I, I'm, uh. yeah

HOMEOWNER14:27

Oh, yeah.

AGENT0:17

I'm,

HOMEOWNER0:40

I mean,

AGENT0:17

I'm

HOMEOWNER0:07

no,

AGENT09:13am

looking at it

HOMEOWNER0:20

don't.

AGENT5:03

from the

HOMEOWNER0:17

AGENT09:13am

overview

HOMEOWNER09:13am

neighbor has

AGENT0:40

right now.

HOMEOWNER0:17

one

AGENT09:13am

Yeah, you,

HOMEOWNER0:17

and

AGENT9:24

you should be OK,

HOMEOWNER9:24

that's probably the

AGENT0:40

um,

HOMEOWNER09:13am

only one

AGENT09:13am

from what

HOMEOWNER0:40

that

AGENT0:07

HOMEOWNER5:14

would

AGENT2:34

see,

HOMEOWNER09:13am

bug

AGENT2:34

uh, it's

HOMEOWNER09:13am

me now.

AGENT0:40

really

HOMEOWNER09:13am

Otherwise,

AGENT09:13am

more of it's

HOMEOWNER09:13am

put one

AGENT0:17

just

HOMEOWNER09:13am

right in the

AGENT2:34

HOMEOWNER09:13am

middle of

AGENT11:13

if we

HOMEOWNER09:13am

backyard,

AGENT9:27

have a home that's

HOMEOWNER9:28

if you're looking

AGENT09:13am

surrounded

HOMEOWNER9:28

from it, you're looking

AGENT0:40

HOMEOWNER0:17

it,

AGENT0:17

and

HOMEOWNER0:17

so.

AGENT9:30

really just have no sunlight where it

HOMEOWNER1:07

that's,

AGENT09:13am

makes it a little

HOMEOWNER0:40

know,

AGENT09:13am

difficult.

HOMEOWNER9:41

that's only like a 2020-foot tree at this point, so. See, now that

AGENT10:38

Perfect.

HOMEOWNER0:17

the,

AGENT0:17

OK.

HOMEOWNER7:56

the house,

AGENT0:17

Uh.

HOMEOWNER9:45

only has a 20 year old roof, but

AGENT9:48

OK. So you should be good there.

HOMEOWNER0:07

AGENT0:40

Um,

HOMEOWNER0:20

don't

AGENT0:17

and

HOMEOWNER09:14am

think it

AGENT0:17

then

HOMEOWNER0:40

was

AGENT0:17

how

HOMEOWNER3:16

put

AGENT0:17

about

HOMEOWNER0:07

AGENT0:40

your,

HOMEOWNER09:14am

properly.

AGENT09:14am

uh, roof

HOMEOWNER9:50

I mean, because I

AGENT8:21

itself?

HOMEOWNER4:07

had

AGENT0:40

Have

HOMEOWNER0:07

AGENT0:17

you

HOMEOWNER09:14am

new roof

AGENT09:14am

had any

HOMEOWNER09:14am

put on the

AGENT09:14am

issues

HOMEOWNER7:56

garage,

AGENT9:52

with it, any leaks?

HOMEOWNER9:58

brand new. So the roof is brand new on the garage. And the people that did the garage looked to have come back and fixed a couple of leaks

AGENT0:17

HOMEOWNER10:04

on this roof. So I don't know. Yup. Right,

AGENT10:14

Well, the good news is that

HOMEOWNER09:14am

yep, yep.

AGENT10:19

part of, part of that qualifying process like when the energy consultant that comes by and breaks that down for

HOMEOWNER0:07

No,

AGENT09:14am

you. They

HOMEOWNER0:17

because

AGENT0:17

HOMEOWNER0:17

you

AGENT09:14am

assess

HOMEOWNER09:14am

know they

AGENT0:17

the

HOMEOWNER09:14am

went

AGENT8:21

property

HOMEOWNER09:14am

up and fixed it

AGENT14:27

everything

HOMEOWNER1:17

AGENT09:14am

else.

HOMEOWNER09:14am

whatever, yeah.

AGENT10:26

obviously, an inspection will need to take place at a certain point just to make sure that it is good

HOMEOWNER1:17

Yeah, and

AGENT11:55

though.

HOMEOWNER10:27

it's gonna be hard cause I think,

AGENT11:55

no worries,

HOMEOWNER09:14am

uh-huh.

AGENT10:31

but as far as you know, no active leaks or anything like that currently?

HOMEOWNER10:33

What do you mean?

AGENT10:38

OK, perfect. Awesome. And then um uh how about credit

HOMEOWNER0:40

AGENT10:48

score?

HOMEOWNER0:46

yeah,

AGENT09:15am

Would you say that you're over

HOMEOWNER0:46

yeah, I

AGENT10:48

oh, sorry, uh, would you be, would you be over a 660 credit score? uh, credit score as far as like

HOMEOWNER09:15am

Doar,

AGENT10:49

your FICO score.

HOMEOWNER0:07

no.

AGENT11:00

OK, perfect. Um, all right, great. And then this is just a silly question, but I always have to ask, um, you don't have any type of existing solar system on your home, do you?

HOMEOWNER09:15am

00, I

AGENT0:17

OK,

HOMEOWNER2:34

see,

AGENT11:04

perfect. Yeah, sometimes we'll have

HOMEOWNER0:40

well,

AGENT0:40

HOMEOWNER1:17

yeah, yeah.

AGENT11:13

homeowners that we'll talk to and then they had just gotten solar and then I don't know where what happened, but sometimes they confuse it as if we're coming out to services system, but

HOMEOWNER0:46

Yeah.

AGENT11:14

this is something we have to ask.

HOMEOWNER11:16

do you know, I got another clip

AGENT0:46

Yeah

HOMEOWNER11:18

for you. Do you set anybody up with Win because I like Win too, actually.

AGENT09:15am

So, um,

HOMEOWNER0:46

It's

AGENT0:46

yeah,

HOMEOWNER0:40

but

AGENT09:15am

it looks

HOMEOWNER0:07

AGENT2:34

HOMEOWNER0:20

don't

AGENT09:15am

you'd be

HOMEOWNER2:34

know the

AGENT11:21

a good fit for the

HOMEOWNER09:15am

law on

AGENT0:17

program,

HOMEOWNER0:40

that

AGENT0:40

um,

HOMEOWNER09:15am

anywhere

AGENT09:15am

so like I

HOMEOWNER09:15am

near.

AGENT11:24

mentioned to you, the next step is just

HOMEOWNER4:46

cause you

AGENT09:15am

to set you

HOMEOWNER2:34

see

AGENT11:18

up with

HOMEOWNER11:44

wind

AGENT09:15am

an energy

HOMEOWNER0:40

AGENT5:14

consultant.

HOMEOWNER14:07

much.

AGENT0:40

Um,

HOMEOWNER0:17

Uh,

AGENT11:26

what they do is they're gonna

HOMEOWNER09:15am

generators.

AGENT09:15am

come by the

HOMEOWNER11:35

You don't, OK So I don't, yeah,

AGENT11:37

for what exactly

HOMEOWNER11:38

I, I don't know if it's quite

AGENT5:14

When

HOMEOWNER11:39

there yet, but yeah.

AGENT11:44

wind generated. No, I do not. I may have a connection for it. Um,

HOMEOWNER0:17

AGENT11:50

I'll, I'll, I'll make some calls after this and I'll see if there's any um if I can get you a number for that one as well too.

HOMEOWNER11:52

Yeah, that's fine

AGENT11:55

Yeah, no worries. I'll, I'll make a call though.

HOMEOWNER0:40

Um,

AGENT11:57

I'll see if there's anything I can, uh, connect

HOMEOWNER1:48

let

AGENT0:17

you

HOMEOWNER0:17

AGENT2:34

with,

HOMEOWNER09:16am

see. Well, I

AGENT0:40

um,

HOMEOWNER11:59

work from home.

AGENT0:40

but, um,

HOMEOWNER09:16am

Well, well,

AGENT0:56

what

HOMEOWNER0:17

how

AGENT09:16am

I was saying

HOMEOWNER09:16am

later

AGENT0:40

HOMEOWNER0:40

in the

AGENT12:01

that typically

HOMEOWNER0:07

afternoon?

AGENT12:08

it's about a 30 to 45 minute uh consultation, um, make sure they can answer all of your questions. Uh, would you prefer mornings or afternoons?

HOMEOWNER12:15

Oh, how cool. OK. OK. So something in the evening. Yeah, something in the evening, more towards the evening, um. yeah.

AGENT0:17

Uh,

HOMEOWNER0:40

maybe

AGENT6:24

so they,

HOMEOWNER09:16am

about 7

AGENT12:21

uh, they have availability typically between 9 a.m. and as late as 8:00

HOMEOWNER09:16am

or 666

AGENT09:16am

p.m. if you, you

HOMEOWNER5:14

would

AGENT12:08

prefer

HOMEOWNER12:15

even

AGENT3:41

something

HOMEOWNER2:34

work.

AGENT0:17

you.

HOMEOWNER12:29

Oh, OK. Um, yeah, I guess tomorrow would work. I'm like, oh well, yeah. I'm like,

AGENT0:17

OK,

HOMEOWNER12:30

uh, starting to get ready

AGENT5:14

would you

HOMEOWNER12:32

to paint the dining room.

AGENT12:37

7? OK. So, would time tomorrow at 7 work or today?

HOMEOWNER0:40

AGENT13:31

OK, perfect. So

HOMEOWNER12:46

no, that's fine. No, no, no, no, that's fine, that's fine.

AGENT09:17am

are you OK

HOMEOWNER0:46

Yeah.

AGENT0:17

Uh,

HOMEOWNER0:40

Oh,

AGENT12:49

so, do, would you

HOMEOWNER0:17

you

AGENT12:08

prefer

HOMEOWNER1:48

know what,

AGENT12:29

tomorrow

HOMEOWNER0:46

yeah,

AGENT0:40

HOMEOWNER2:34

can

AGENT1:17

HOMEOWNER13:12

we do

AGENT12:51

Is that, does that

HOMEOWNER12:51

that actually? No, I

AGENT2:34

work?

HOMEOWNER0:20

think,

AGENT09:17am

or do you have

HOMEOWNER09:17am

we push out to

AGENT0:17

some

HOMEOWNER11:24

AGENT0:40

HOMEOWNER1:48

week?

AGENT12:58

painting to get done. I can, I can, uh, I, I can make it a little bit flexible even

HOMEOWNER1:17

AGENT1:17

for

HOMEOWNER0:07

AGENT0:07

HOMEOWNER4:46

didn't

AGENT4:55

different

HOMEOWNER09:17am

know how

AGENT1:48

time?

HOMEOWNER13:01

far you can push it. I was like, cause I'll be painting all weekend,

AGENT0:17

HOMEOWNER7:56

but yeah.

AGENT13:05

Perfect. So I'll set you up for tomorrow at

HOMEOWNER13:09

Oh, I see what you're saying. OK, that's fine.

AGENT8:49

let me just

HOMEOWNER1:07

Then, you

AGENT09:17am

double

HOMEOWNER09:17am

know, let's

AGENT14:27

check.

HOMEOWNER13:11

do it, let's do it.

AGENT0:40

HOMEOWNER13:12

Can we do it at 6? Do you

AGENT09:17am

give me

HOMEOWNER0:40

have a

AGENT09:17am

second

HOMEOWNER1:17

AGENT0:40

here

HOMEOWNER13:14

p.m. tomorrow? Yeah.

AGENT0:46

Yeah,

HOMEOWNER09:17am

Yeah, let's

AGENT0:07

HOMEOWNER0:17

AGENT0:20

think

HOMEOWNER1:17

AGENT0:17

we,

HOMEOWNER09:17am

Uh-huh

AGENT13:31

yeah, we do have uh some in the area this week, uh next week, a little, if possible, we can, if we, if we could do 7, yeah. Yeah, yeah, 6 and 7's open. OK, perfect. So I'll,

HOMEOWNER11:50

If I can,

AGENT0:40

I'll

HOMEOWNER09:18am

but like I

AGENT13:05

I'll set

HOMEOWNER1:48

said,

AGENT0:17

you

HOMEOWNER0:17

AGENT0:40

HOMEOWNER1:48

says

AGENT1:17

for

HOMEOWNER1:48

it wasn't

AGENT12:37

tomorrow at

HOMEOWNER1:48

available

AGENT1:17

HOMEOWNER09:18am

when I

AGENT0:17

HOMEOWNER8:14

looked

AGENT09:18am

sending you

HOMEOWNER0:17

today.

AGENT13:35

over a confirmation text

HOMEOWNER0:40

But,

AGENT0:40

right

HOMEOWNER0:40

oh,

AGENT09:18am

now and then

HOMEOWNER09:18am

could do it,

AGENT09:18am

if you could just do

HOMEOWNER0:40

but

AGENT09:18am

me a favor,

HOMEOWNER13:37

thought maybe

AGENT0:40

um,

HOMEOWNER13:58

an older

AGENT09:18am

just very

HOMEOWNER13:38

one would probably

AGENT13:38

important if you

HOMEOWNER2:34

work

AGENT2:34

can

HOMEOWNER4:07

too,

AGENT0:40

HOMEOWNER1:17

huh?

AGENT13:40

just send me a screenshot

HOMEOWNER0:17

AGENT13:41

if you have the

HOMEOWNER0:46

Yeah,

AGENT09:18am

bill once

HOMEOWNER09:18am

could try

AGENT0:17

you,

HOMEOWNER0:40

that.

AGENT09:18am

once you

HOMEOWNER0:17

OK.

AGENT13:51

have it. It's just the bar graph, uh, that's basically how they generate the savings report and so you got. OK Yeah, yeah, even if you have an older one, that, that should work, um.

HOMEOWNER13:59

Yeah, I'm pretty sure I am.

AGENT14:03

perfect. And then let's go here

HOMEOWNER3:16

But I

AGENT0:17

And

HOMEOWNER09:18am

remember

AGENT09:18am

then the last

HOMEOWNER14:04

always thinking,

AGENT14:04

question because

HOMEOWNER3:07

man,

AGENT4:55

I know

HOMEOWNER0:17

AGENT0:17

HOMEOWNER0:40

I have

AGENT09:18am

touched

HOMEOWNER09:18am

a leak?

AGENT09:18am

on it. Uh, you

HOMEOWNER1:48

I was

AGENT11:24

mentioned

HOMEOWNER09:18am

like, how do

AGENT0:40

that,

HOMEOWNER14:07

I use this much

AGENT09:18am

uh, as

HOMEOWNER14:09

water,

AGENT09:18am

far as your

HOMEOWNER1:17

you know,

AGENT09:18am

bill, you

HOMEOWNER09:18am

putting

AGENT1:48

said

HOMEOWNER09:18am

implants

AGENT14:09

that you're, you,

HOMEOWNER14:09

takes a lot of water.

AGENT14:16

you're pretty sure that you're over at least the $60 a month. OK,

HOMEOWNER0:40

AGENT14:27

perfect. OK. So everything checks out here. So I'll go ahead and uh send you the confirmation. Yeah, oh yeah, but most people are. I just always like to

HOMEOWNER0:17

All

AGENT8:49

just ask,

HOMEOWNER0:40

right

AGENT14:36

but either way, the consultant will kind of break that down for you and, and, and, and review everything with you. Um, so I'll send you the confirmation text right now if you can or

HOMEOWNER0:17

All

AGENT0:40

HOMEOWNER0:40

right.

AGENT09:19am

not, just make

HOMEOWNER0:07

AGENT8:49

sure you

HOMEOWNER6:01

will,

AGENT13:41

have the

HOMEOWNER09:19am

thank you.

AGENT14:40

bill for the meeting, um, and then if you could just

HOMEOWNER09:19am

Uh-huh,

AGENT8:28

give my

HOMEOWNER14:59

bye

AGENT14:59

message a thumbs up just to make sure you received it. You should be good to go All right, Brad, it was uh nice speaking with you again. My name's Andrew, uh, uh, if you have any other questions in the meantime just shoot me a text, OK? All right, no problem. Take care, bye. Bye.

RecordingRE89539b795b573cdf9189b283e93b24af ↗

JOHN ODADJIAN

BOOKEDMEDIUM

#21118Jul 8 144 exchangesobjection at 2:08stage Set

Listen forPrior quotes came in higher than his bill. Josh asks WHEN and WHICH COMPANY before rebutting.

ObjectionHow it was handledHomeowner's reaction

···

HOMEOWNER2:05

I just have one question.

AGENT04:22pm

Sure, John

HOMEOWNER2:08

See, I don't wanna waste your time or mine.

AGENT4:38

Good. Yeah.

HOMEOWNER2:14

Um, I know this is you're talking about solar, right?

AGENT2:16

Yes, correct. So these are newer programs

···

HOMEOWNER04:20pm

Hello

AGENT0:14

Hey, John.

HOMEOWNER0:35

Yes

AGENT0:14

Hey, John, this is Josh. I'm calling because you spoke with someone on my team right now who was regarding the new energy program, is that correct?

HOMEOWNER0:51

Yeah

AGENT0:24

Perfect, John. I, I wanted to reach out. I know they advised if you're paying like above $100 per month and uh while talking to you about the rate increases, correct?

HOMEOWNER0:35

Well, uh, I'm rating this, but his first question was, are you paying more than $100? in electric? Well, I said yes.

AGENT04:21pm

Mhm.

HOMEOWNER0:40

So are you gonna make sure that I pay less than 100.

AGENT0:51

Correct, yeah, so that's our goal here is to see if we can help you out. Now, that's why I was reaching out to you. I'm the verification manager, John, so my job is just ask you a couple of questions here just to see if you're a good fit, OK?

HOMEOWNER0:14

right

AGENT1:00

OK. Uh, for your property, do you have any big trees, tall buildings that provide shade over your roof by any chance?

HOMEOWNER04:21pm

No, I don't

AGENT1:05

No. OK. And then what about your roof condition? Any major leaks, damages, anything

HOMEOWNER0:35

Well

AGENT04:21pm

like that?

HOMEOWNER1:12

there are no damages, but my roof is, uh about 15 or 16 years old.

AGENT1:15

Gotcha. So it's a little bit on the older side then, correct?

HOMEOWNER0:51

Yeah

AGENT1:25

Gotcha. No worries. As long as there's no major leaks or damages, you should be OK there. Uh, and for your property, is there anyone else that owns it with you? That's untitled John, like a spouse or

HOMEOWNER0:51

Yeah,

AGENT04:22pm

a family

HOMEOWNER0:14

AGENT04:22pm

member.

HOMEOWNER04:22pm

son, my son

AGENT4:14

you and

HOMEOWNER0:14

AGENT1:33

your son

HOMEOWNER04:22pm

part of,

AGENT1:30

OK, perfect. That shouldn't be

HOMEOWNER0:51

yeah.

AGENT1:33

an issue. And does uh your son live with you or does he live uh somewhere

HOMEOWNER0:14

No,

AGENT1:25

else?

HOMEOWNER1:35

he lives with me.

AGENT1:47

He lives with you. OK, perfect. And lastly, of course, for this program, John, since it is government endorsed. Homeowners would just need to have a good standing credit score of at least 660 or higher, so you're good on that end as well, correct?

HOMEOWNER1:54

Well, my son's is good. Mine, uh, mine is depending what which uh credit bureau you go.

AGENT1:15

Gotcha.

HOMEOWNER4:14

AGENT0:14

HOMEOWNER1:59

uh my, but my son is probably 800.

AGENT2:02

Oh, OK. Got you. That shouldn't be a problem then. Uh, OK.

HOMEOWNER0:24

Uh,

AGENT0:14

So,

HOMEOWNER2:05

I just have one question.

AGENT04:22pm

Sure, John

HOMEOWNER2:08

See, I don't wanna waste your time or mine.

AGENT4:38

Good. Yeah.

HOMEOWNER2:14

Um, I know this is you're talking about solar, right?

AGENT2:16

Yes, correct. So these are newer programs

HOMEOWNER0:35

Well,

AGENT2:17

where you don't have to

HOMEOWNER0:35

well, I

AGENT3:53

purchase

HOMEOWNER0:51

can

AGENT0:14

it.

HOMEOWNER2:24

tell you one thing that my, uh, uh, monthly usage is 1200 kilowatts.

AGENT0:14

HOMEOWNER2:31

and uh of course, I'd be very happy if I pay $100 a month. So, I don't know if you can you can do that, then I'm interested. It's not,

AGENT04:23pm

Mhm.

HOMEOWNER04:23pm

you know, if

AGENT1:15

Gotcha.

HOMEOWNER2:42

it's gonna be a lot higher

AGENT04:23pm

No, no, no. The,

HOMEOWNER04:23pm

than it

AGENT0:14

the

HOMEOWNER0:14

because

AGENT04:23pm

programs all

HOMEOWNER2:53

uh a few times, a few times I talked to people about solar. They was coming out, uh, more expensive, what I'm paying more of my electricity.

AGENT2:54

really? That's very strange.

HOMEOWNER0:35

Yes.

AGENT2:57

And how long ago was that, if you don't mind me asking, John.

HOMEOWNER2:59

maybe a couple of years ago, I

AGENT0:51

HOMEOWNER3:05

called some company, they came, uh, I think what Sanran maybe? I don't

AGENT0:14

That

HOMEOWNER0:24

know.

AGENT3:07

makes a lot of sense then, John.

HOMEOWNER0:14

AGENT04:23pm

If you look

HOMEOWNER3:12

it was like 400 for the whole system and I said.

AGENT04:24pm

No, that's

HOMEOWNER04:24pm

wow,

AGENT2:53

expensive

HOMEOWNER3:14

that doesn't make sense.

AGENT3:53

Yeah, it doesn't. So these programs, John, they're new and completely different. So the programs you looked into before in the past were either a finance or a lease. This is called a power purchase agreement. So the only thing you're doing is purchasing power exactly like how you do right now with your utility company, but instead of purchasing it from them, you purchase it from the solar at a cheaper rate. So it's really just designed to help lower that bill by 40%, sometimes a little bit more. So my job is really simple, John. It's just to set you up with an energy consultant for a 30-minute in home assessment to see if we can help you get approved. So would you prefer like morning times or afternoon times, John?

HOMEOWNER4:01

The afternoon time is better, uh, and, um, actually I like to have my son present too.

AGENT4:14

Of course. No, yeah, we would, I was actually gonna recommend having your son there as well. Um, when it comes down to your availability, I know you said afternoons work best. Uh, do you and your son have time like after 3 o'clock, 4 o'clock, what, what's a good

HOMEOWNER3:53

After

AGENT4:25

time for

HOMEOWNER3:12

AGENT6:46

both?

HOMEOWNER3:53

after

AGENT3:53

after

HOMEOWNER3:12

AGENT4:25

4. OK. It looks like here, give me one second just so I can double check. Uh, I do have tomorrow available at around 5 o'clock. Would that be a good time for you and your son?

HOMEOWNER4:32

Well, uh, I'm not with my son right now, but uh, I'll tell him

AGENT4:35

OK, perfect. Is 5 o'clock usually a good time for when he's

HOMEOWNER0:51

Yeah,

AGENT4:25

around?

HOMEOWNER4:38

Filaco, 5 o'clock is good, yeah.

AGENT4:46

Perfect. I'll go ahead and set you up then for tomorrow at 5 p.m. John. Now, for that utility bill, you get, do you get it online or in the mail?

HOMEOWNER4:49

Uh, I get it online.

AGENT5:00

Online, OK, perfect. So, just as long as you have the latest bill there for the consultant, it's just really, really important because without that, they can't conduct the savings report for you. So just as long as you have that there, OK?

HOMEOWNER5:04

So this is gonna be a visit.

AGENT5:21

Yes, yeah. So they're gonna sit down with you. They're gonna show you how much you can save. Uh, I know you have, uh, your usage already, so the 14,400 for the entire year. So they can go based off that as well. It's just they need to take a look at the bill and see if you're gonna add any future usage to it, so that's how they're gonna help you out as well, OK?

HOMEOWNER5:38

OK, anyway, I'm just letting you know that. uh if they don't come with a reasonable offer. Maybe they shouldn't, uh, give them all the information and uh because my high electric bill is not that high in Burbank.

AGENT0:14

OK.

HOMEOWNER5:41

You know, the Burbank has its own company and

AGENT0:14

Correct

HOMEOWNER5:44

uh they don't charge like Edison or Water and Power.

AGENT5:45

Correct. It's uh

HOMEOWNER0:24

AGENT5:46

Burbank Water and Power. Yeah, we, we've

HOMEOWNER04:26pm

yeah, a,

AGENT5:47

dealt with them

HOMEOWNER04:26pm

it's, it's it's,

AGENT3:53

before.

HOMEOWNER5:50

it's a lot lower than them,

AGENT0:14

HOMEOWNER5:59

so my, the most my in summer when I use my air conditioner, that's the time that the, the bill goes higher, may, maybe around 300, but that's about for 2 months. After that, it's uh, I would say between 150 and 180. It's not more than that.

AGENT1:15

Gotcha.

HOMEOWNER6:13

So if they cannot improve on that. they shouldn't even come.

AGENT4:14

No, yeah,

HOMEOWNER0:14

OK?

AGENT6:20

I, and I completely understand, John. We've helped plenty of homeowners who are with Burbank Water and Power, get lower bills

HOMEOWNER0:24

AGENT6:29

than that. So you should be good there and I don't see an issue with them, uh, helping you seem more savings. So we've had plenty of homeowners who are in a very similar situation as yourself. OK, John?

HOMEOWNER04:27pm

All right

AGENT6:32

Awesome. Sounds good. So I'll set

HOMEOWNER0:14

AGENT6:46

you up for tomorrow at 5. We look forward to meeting yourself and your son. Now, we do work as a first come, first served John. So that just means that since you're taking that time another homeowner won't be able to. So I just wanna make sure 5 o'clock is the best time for both of you.

HOMEOWNER6:48

Yeah, it is good

AGENT6:55

Awesome, John. I'll send you a text message shortly right now confirming everything so just respond back to it with a like or a thumbs up and you're all set, OK? Awesome, John. Well, you have yourself a great rest of your day. We look forward to meeting you tomorrow at 5.

HOMEOWNER0:14

OK,

AGENT04:27pm

Perfect. bye.

HOMEOWNER04:27pm

bye

RecordingRE54f8b620cf3ead341ec51f6461c52a10 ↗

Varum Bhatia

BOOKEDMEDIUM

#8459Jul 14 120 exchangesobjection at 2:59stage Reschedule

Listen forRefuses the framing and presses twice. The agent distinguishes lease from PPA rather than dodging the word.

ObjectionHow it was handledHomeowner's reaction

···

HOMEOWNER0:41

the

AGENT5:13

gonna

HOMEOWNER2:59

least technically it's a lease.

AGENT3:03

it's not a lien, no, there's no lien to the property. It's just

HOMEOWNER11:44am

Leslie, it's

AGENT2:02

HOMEOWNER0:41

AGENT0:43

yeah,

HOMEOWNER0:43

lease.

AGENT3:32

it's uh sort of a kind of a lease, but it's, it's just like way different than the lease itself, cause you're not paying for two things. You're not paying for the least and the bill. No, we're just letting you pay for one thing, which is the bill itself. So we're just swapping the electric bill that you're paying right now for your electric company to a cheaper solar bill, and you're not paying at least every month for the solar. Does that make sense

HOMEOWNER3:34

But which company is this? Which solar company is this?

AGENT3:35

Does solar what? Sorry?

HOMEOWNER11:45am

Hello?

AGENT3:41

Yes, I can hear you. You said something. I couldn't hear that.

HOMEOWNER3:44

which, which, which solar company is this?

AGENT3:46

You hit so you're not interested?

HOMEOWNER3:49

No, no, which solar company?

AGENT2:30

Oh yeah,

HOMEOWNER3:51

What's the name of the company?

AGENT5:13

so, uh, my company is Local Energy Partners, and we work with multiple solar companies, not just one, and it actually just depends, like, which solar company that you're gonna be with, it depends on your area and a lot of things your household, your roof. So we just connect you with the best solar company that's gonna provide you with the best quality of solar based off your environment, like where your party is based on your area too, which is we're picking the closest solar company to you, OK? And these are a lot of things, so this is something that I, I couldn't really tell right now over the call, but this is something that my expert, which is uh my local energy consultant can actually go over with you. You could just tell you the details of the program from A to Z, Answer any questions that you might have, um, get you the estimate of how much exactly you're gonna be seeing out of savings. and get you the exact solar company that you're gonna be with, right? But before I get to pass you to him. I just wanted to make sure that you could be a great fit for this program. Like before anything happens, right? So, based off the questions that I asked you about um earlier, like, the ownership, um, your electric bill, if it's over 120. If there's any trees that are blocking the sunlight, um, if the roof is in a good space and all of that, would you think that you maintain those qualifications?

HOMEOWNER5:16

Oh yes, yes, all that is good.

···

HOMEOWNER11:41am

Hello

AGENT11:41am

Heyva

HOMEOWNER0:43

Yeah

AGENT0:41

Hi, how's it going? This is Martha. I hope I didn't catch you at a bad time. It's just that we have, we had talked about last week It was regarding um a notice that was sent to you. It was regarding changes to the structure of your electric bill. And then I told you if you guys are paying over $120 a month for electricity on a monthly basis. There's this uh government endorsed program that you might qualify for that could help you reduce your bills by up to 40%. And then you ask me to call you back at a different timing, but when I did, it just seemed to me that you weren't able to get to the phone, so, are you available by now?

HOMEOWNER0:43

Yeah, please tell me

AGENT1:12

OK. Well, again, so, uh, basically, so by the time we talked, uh, I told you that there's this government endorsed program that can help you reduce your electric billing by up to 40%, and not only that, but it helps you avoid being affected by the sort of rate increases that could happen by the near future. And that of my only job is just to make sure if you could be a great fit for this program. You mind if I ask you like 4 or 5 questions just to see if uh you and your household could, could get approved for this program.

HOMEOWNER1:17

You tell me what is required for approval then I can give any answers.

AGENT1:22

Right, so what is required for the program? Like, what is required from you?

HOMEOWNER1:27

No, no, no. What are the qualification for the program, then I can answer any questions.

AGENT2:02

Right, so the qualifications is uh first you have to be paying over $120 a month on an average basis and you have to maintain a decent credit score of 660 or more, since it's a government endorsed program. Uh, we also need to maintain um uh, like there's no trees that could be blocking the sunlight from the roof. And also you need to maintain a steady roof. By that means that there's um no leakings, no holes, no damages, nothing. And you have to be owning the property that's in um 175,130 La Bonita Way. So what do you think

HOMEOWNER2:34

Is this,

AGENT0:41

that you

HOMEOWNER0:41

AGENT11:43am

need all?

HOMEOWNER2:05

this a solar or something?

AGENT2:30

Oh yeah, it's actually a solar program. I mean, it's quite different than all the programs that you probably looked into. or maybe read into, uh, cause it's just specified for homeowners who don't wanna take a loan for them to get the system installed. So, what I mean by that, if you were able to get you to qualify, you're just purchasing for power at a cheaper rate. Like you're just buying electricity at a cheaper rate. Is that confusion

HOMEOWNER2:34

Oh, this is, this is what you install solar panels on the home. That's what this is.

AGENT2:57

Right, it's a solar program. I mean, it's a government indoor solar program, but it's really different environment than all the programs we looked into cause it's just like specified for homeowners would never want to take a loan for them to get the assistance, so you're not paying for the installation. You're not paying for the equipment of the solar or anything. You're only paying for the bill that comes from the solar itself. And

HOMEOWNER0:41

It's

AGENT0:41

it's

HOMEOWNER0:41

the

AGENT5:13

gonna

HOMEOWNER2:59

least technically it's a lease.

AGENT3:03

it's not a lien, no, there's no lien to the property. It's just

HOMEOWNER11:44am

Leslie, it's

AGENT2:02

HOMEOWNER0:41

AGENT0:43

yeah,

HOMEOWNER0:43

lease.

AGENT3:32

HOMEOWNER3:34

But which company is this? Which solar company is this?

AGENT3:35

Does solar what? Sorry?

HOMEOWNER11:45am

Hello?

AGENT3:41

Yes, I can hear you. You said something. I couldn't hear that.

HOMEOWNER3:44

which, which, which solar company is this?

AGENT3:46

You hit so you're not interested?

HOMEOWNER3:49

No, no, which solar company?

AGENT2:30

Oh yeah,

HOMEOWNER3:51

What's the name of the company?

AGENT5:13

HOMEOWNER5:16

Oh yes, yes, all that is good.

AGENT5:24

OK, and I asked you like, uh, since it's a government indoors program, you have to maintain a decent credit score of 660 or more. Would you maintain that one too?

HOMEOWNER11:47am

Yeah. Yes.

AGENT5:41

OK. Well, yeah, so far, we're all good for this program. So, um, my job is just to get you like a local energy consultant for like a 30 minute um assessment just to see if we can get you approved. But like, uh, Byron, would you prefer mornings or afternoon

HOMEOWNER0:41

AGENT5:48

Like, are you more typically

HOMEOWNER1:12

AGENT11:47am

of a morning

HOMEOWNER0:41

AGENT5:51

person? Are you more of like an abstinent.

HOMEOWNER5:55

no, no, no, it depends on my schedule. It's, it's on, it's on my schedule right? so

AGENT5:41

mm.

HOMEOWNER5:56

depends on the date,

AGENT1:12

HOMEOWNER0:41

AGENT6:01

Can you give me a minute so I can check uh our schedule so I can see what days.

HOMEOWNER0:43

yeah.

AGENT6:16

All righty OK. So today's, uh, I think today is Tuesday, right? So, checking here for Tuesday, no, not Tuesday, I'm sorry. Um, for Wednesday. we have um

HOMEOWNER6:18

Can you, uh, check for Friday?

AGENT6:30

Friday. OK Um, so Friday is basically 17th. So for Friday, I think we're available by the morning, like from 9

HOMEOWNER1:17

What

AGENT0:41

HOMEOWNER0:41

time?

AGENT6:37

12:30. Would there like a specific uh date from 9 to 12:30 work out for you?

HOMEOWNER6:42

Uh, I think 12 p.m. would work better on Friday.

AGENT6:50

12 p.m. Can we make it 11:30 just to be in more of a safe zone. 11:30 OK,

HOMEOWNER0:43

Yeah.

AGENT7:01

OK, I got your schedule here, Baram for 11:30. By this Friday, which is the 17th of July. Uh, now, do you typically get your bills, uh, in the mail or do you get them online?

HOMEOWNER7:01

online.

AGENT7:24

OK, perfect. So if you could please like send that over in a text that you will receive uh after this call. I'll be just sending you a text to confirm everything. They can have it in the back of your mind. So if you could send the 3rd page of your utility bill, the one that has the bar graph and everything. The energy consultant will need it to prepare, prepare like an energy savings for you. Um, you know, so we can just make it easier, OK?

HOMEOWNER7:36

I'll probably, uh, hold off on that until I see the details from him. uh, and then we'll go from there. So once he's once I meet with him then I can share uh further information.

AGENT7:41

OK, so you wanna, like, when you meet them, you wanna show them everything, right? You don't want to send home.

HOMEOWNER3:41

Yes,

AGENT8:55

Of course,

HOMEOWNER3:41

yes

AGENT7:45

no problem, but please, please just have it ready for the consultation. So when they pass by

HOMEOWNER0:43

Yeah,

AGENT0:41

you

HOMEOWNER0:43

yeah,

AGENT1:12

like,

HOMEOWNER0:43

yeah

AGENT8:06

OK, go. So where I got you scheduled here for this Friday, uh 11:30. OK, now before I let you go, since this program works as a first come, first serve, right? So if you don't make it to the appointment, another homeowner won't be able to take advantage of it. I'm just asking like, is there like any reason you wouldn't be able to make it to the appointment, just making sure.

HOMEOWNER8:11

No, at the moment looks good, but then just let me know in case I need to reschedule

AGENT11:49am

Gotcha

HOMEOWNER8:12

how do I reach back

AGENT1:12

Well,

HOMEOWNER0:41

to you?

AGENT8:17

yeah, you can call me back on this number. I think it's present to you on the screen. The one that starts with 818.

HOMEOWNER6:01

Can you

AGENT1:12

HOMEOWNER8:20

can you just text me

AGENT8:27

Yeah, I'll call you back in the morning of Friday. Like I think I could call you by 10? Would that work for you? OK.

HOMEOWNER11:50am

Yes, that'll

AGENT1:12

OK,

HOMEOWNER11:50am

be perfect. If

AGENT1:12

OK.

HOMEOWNER8:32

you can please call me on Friday just to confirm because based on my schedule if some have moved

AGENT0:41

HOMEOWNER11:50am

around.

AGENT8:55

course

HOMEOWNER8:37

uh, then I might need to move this, but yeah, just give me a call on Friday

AGENT8:55

Of course

HOMEOWNER8:43

morning, uh, just to confirm once again. Otherwise, we are, you know, scheduled for now 11:30.

AGENT8:55

Of course, yeah, OK, I'll I'll give you a call back by Friday 10 a.m. Actually, I'm gonna send you a text right now too. If you could like thumb up or maybe give a reaction so that way I could know if it actually like lend it to you, OK? All right.

HOMEOWNER8:59

Yeah, yeah, just, yeah, otherwise just call me on Friday. I think that'll that'll work,

AGENT6:16

All right.

HOMEOWNER0:43

yeah,

AGENT8:55

I'll, I'll,

HOMEOWNER1:12

OK.

AGENT9:01

do both. I'll text you and I'll call you, don't

HOMEOWNER7:24

Perfect.

AGENT11:50am

worry. OK, well,

HOMEOWNER0:43

Yeah

AGENT9:03

thank you so much for your time,

HOMEOWNER1:12

AGENT9:05

Barra, OK? I do hope you have a nice

HOMEOWNER11:50am

Thanks,

AGENT0:41

one.

HOMEOWNER11:50am

bye

AGENT11:50am

Mm bye-bye

RecordingRE94cff5f5bcd15b870dbff57233eab814 ↗

Steve Mcmahon

BOOKEDMEDIUM

#18885Apr 27, 2026 128 exchangesobjection at 2:46stage Archived

Listen forRejection of the model, not the company.

ObjectionHow it was handledHomeowner's reaction

···

HOMEOWNER2:44

what's the difference between that? like I told the other guy, um, you know, I started looking in with, but it, it was something

AGENT02:02pm

huh?

HOMEOWNER2:46

I, I'd prefer to purchase them

AGENT0:25

HOMEOWNER2:48

and own the panels.

AGENT2:50

Yeah. Yeah, that's a great

HOMEOWNER1:20

I mean,

AGENT3:00

question, Steve. I mean, there are programs out there we can connect you with where you still don't have to come out of pocket and if you want ownership for it, right? That shows what the consultants. Therefore, that way he can go ahead and explain the different programs for you.

HOMEOWNER02:02pm

Mhm. OK

AGENT3:07

Mhm, got you. And I know you mentioned uh as far as your availability was that better like more in the mornings or afternoons?

HOMEOWNER02:02pm

Um, afternoon.

···

HOMEOWNER0:05

Landscape systems

AGENT01:59pm

Hi Steve,

HOMEOWNER01:59pm

Yes

AGENT0:15

hi, how's it going, Steve? Uh, my name is Brian. Uh, I was reaching out. I believe you had just gotten off the phone with a team member of mine. It was about the new energy program. How's

HOMEOWNER01:59pm

Yup

AGENT0:16

your day going?

HOMEOWNER0:17

Uh, pretty good

AGENT0:25

Pretty OK, awesome, man. I, I was just reaching out I know when they had spoken with you, they advised you about the rate increases that were going on this year and

HOMEOWNER3:07

Mhm

AGENT0:28

you would have mentioned you guys are paying above 100 on your power. Uh, was

HOMEOWNER0:15

No,

AGENT0:15

that

HOMEOWNER0:15

AGENT2:23

correct?

HOMEOWNER0:30

pay, uh, we pay on under 100.

AGENT0:31

Oh, you guys see

HOMEOWNER0:44

Well,

AGENT0:30

under 100,

HOMEOWNER02:00pm

let's say,

AGENT3:07

got you.

HOMEOWNER0:35

I'll say we average 100

AGENT02:00pm

A. OK, got you.

HOMEOWNER1:39

yeah

AGENT0:44

Well, the reason we were just calling is because there are new government endorsed solar programs that are just helping homeowners cut down on their power bill, without

HOMEOWNER3:07

Mhm

AGENT0:48

needing to come out of pocket anymore to get that solar installed. right

HOMEOWNER1:39

Yeah

AGENT0:52

but the key thing was really just to see if you guys can qualify. you know, does that

HOMEOWNER02:00pm

yep

AGENT0:53

make sense, Steve?

HOMEOWNER02:00pm

yep,

AGENT1:00

Got you. And these programs, they are new and completely different, so it doesn't require you to take out like a huge loan or a down payment. It's just designed to help you eliminate your current bill just for a more cheaper and fixed solar bill. As long

HOMEOWNER02:00pm

Uh-huh

AGENT1:06

as you can get approved.

HOMEOWNER0:48

Right

AGENT1:20

Gotcha. And my job, it was really simple. It's really just to verify those few little details. It's just to see if you could be a good fit because not all homeowners are, but if you are, then that's when we could just find a better time and date to actually go over all the details with you, you know, does that sound good?

HOMEOWNER02:00pm

Um, yup

AGENT1:27

OK, awesome, Steve. I just wanted to confirm you were the the homeowner here on the 19432 Salmon Lane,

HOMEOWNER02:01pm

Yes.

AGENT02:01pm

correct? You,

HOMEOWNER02:01pm

Yup

AGENT1:33

OK, awesome. And was there anyone else on the title there with you, like maybe a spouse or a family member? There was? OK. And would that happen to be your spouse?

HOMEOWNER1:39

Uh, yeah, it's uh Gail Capone.

AGENT1:47

OK. Gotcha. Perfect. And and as far as your property here Steve, do you know there's any like trees on it that created shading over the roof.

HOMEOWNER02:01pm

No, no, nothing

AGENT1:54

A no trees. OK, perfect. And as far as your condition of your roof, have you received any like leaks on it or any damages?

HOMEOWNER0:15

No,

AGENT0:15

HOMEOWNER02:01pm

no, it's

AGENT1:54

damage?

HOMEOWNER2:00

all good. It's a fifty-year roof that was done 15 years ago.

AGENT2:02

OK. Gotcha. So you haven't experienced anything like that? Got

HOMEOWNER0:15

no,

AGENT02:01pm

it perfect.

HOMEOWNER2:06

no, the roof is good for another 2030 years.

AGENT2:16

Perfect. Love to hear that. OK, awesome, Steven. This is the program, it is government endorsed. The main qualification is just to have a standing credit score above 670. You feel like you

HOMEOWNER0:31

AGENT02:01pm

meet

HOMEOWNER1:39

yeah,

AGENT0:15

that?

HOMEOWNER02:01pm

that's easy.

AGENT0:25

man

HOMEOWNER02:01pm

Yeah, oh yeah.

AGENT2:23

Awesome, Awesome. I, I know it's a silly question, but there's no existing solar in the property there, correct?

HOMEOWNER02:01pm

No, there isn't

AGENT2:38

No, OK. Well, Steve it definitely does seem like you guys could be a good fit. The next step was really just finding that better time and date to have the consultant sit down with you guys. That way he can just go ahead, break down the program for you, answer any questions you guys have and then see if you guys can get approved,

HOMEOWNER0:25

Now,

AGENT02:02pm

right when

HOMEOWNER2:44

what's the difference between that? like I told the other guy, um, you know, I started looking in with, but it, it was something

AGENT02:02pm

huh?

HOMEOWNER2:46

I, I'd prefer to purchase them

AGENT0:25

HOMEOWNER2:48

and own the panels.

AGENT2:50

Yeah. Yeah, that's a great

HOMEOWNER1:20

I mean,

AGENT3:00

HOMEOWNER02:02pm

Mhm. OK

AGENT3:07

Mhm, got you. And I know you mentioned uh as far as your availability was that better like more in the mornings or afternoons?

HOMEOWNER02:02pm

Um, afternoon.

AGENT3:15

More in the afternoons, OK. And when you say afternoons, is that more like after 3, maybe after 4?

HOMEOWNER02:02pm

Yeah, 4 o'clock

AGENT3:26

After 4, OK. Gotcha. Because I'm looking here we do have availability on Wednesday at 5 p.m. It's a 5 p.m. work for both you and your wife?

HOMEOWNER3:28

That's this Wednesday

AGENT2:23

Correct

HOMEOWNER3:32

Uh, no, actually that wouldn't be good, um,

AGENT02:03pm

That's mhm

HOMEOWNER3:34

how about the following week maybe?

AGENT3:45

The following, I'm looking here it's because I don't, I'm not too sure if our consultants are out there in the area for next week. Do you happen to have some availability maybe like on Thursday or Friday?

HOMEOWNER02:03pm

Uh, Friday

AGENT3:49

You do have Friday? OK.

HOMEOWNER3:07

Mhm.

AGENT3:51

And was that 5 p.m. a good time for both you and your wife?

HOMEOWNER3:54

Uh, it could be, uh, you could do earlier.

AGENT3:56

00, a little early, OK? So

HOMEOWNER02:03pm

Yup

AGENT4:01

what, let me check here. I'm looking here, we do have a 3 o'clock. Is the 3 o'clock good?

HOMEOWNER4:04

Could you do 3:34?

AGENT4:08

3:34. I, I, yeah, I do see a 4 o'clock.

HOMEOWNER0:25

OK,

AGENT0:25

OK,

HOMEOWNER4:09

that'd be better

AGENT4:13

awesome, Steve. Well, I'll put you guys down for this Friday at 4 p.m. Uh, just one last

HOMEOWNER0:25

OK.

AGENT4:17

thing, do you guys get your utility bill in the mail or was that received online?

HOMEOWNER4:19

Uh, no, we get it in the mail

AGENT4:24

In the mail, OK, cause I'm just gonna send you a little text right now just letting you know it's set for that Friday. If what you can do whenever you have the chance, if you could just take a picture of page 3 of the power bill. Uh, we just need the bar graph because

HOMEOWNER02:04pm

yep

AGENT4:33

that's what we use to determine your annual usage and create that savings

HOMEOWNER02:04pm

Oh, OK,

AGENT3:26

work.

HOMEOWNER02:04pm

yup, yup.

AGENT0:25

OK,

HOMEOWNER0:25

OK.

AGENT4:39

awesome, man. Well, I, I always just like to confirm because we work as a first come, first served. Since you're taking

HOMEOWNER3:07

Mhm.

AGENT4:43

that time, another homeowner can't take advantage of it. I just want to make sure it's the best time for you guys.

HOMEOWNER02:04pm

Yup.

AGENT4:51

OK, awesome then Steve, I'll send you that text right now if you could just give me a like a like or a thumbs up on it just to let me know you received it in the meantime, that would be great.

HOMEOWNER4:53

OK. OK. Yeah, no problem

AGENT4:56

OK, awesome, Steve. Well, it was a pleasure speaking and we look forward to seeing you this Friday.

HOMEOWNER02:04pm

OK. Bye-bye.

AGENT4:58

Alrighty bye bye

RecordingREac6766490ffd84818b42748751f7e462 ↗

← Friend pays two bills "I'm moving soon" →