Charlie Lepe
BOOKEDMEDIUMListen forA direct answer to a direct question ends the objection. The homeowner then asks for the appointment himself.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:33
what
AGENT2:44
uh they show you what's called a savings report. So typically homeowners can see around a 40% reduction on their bills, so that's what they're gonna show you. And then, of course, answer any questions or concerns you may have regarding the program as well, OK?
HOMEOWNER2:58
Well, is this about solar?
AGENT3:24
Yeah, really good question. It, it is in regards to solar. So these programs, what they're doing is they're helping homeowners get into solar. And the great thing about it is they're no longer have to come out of pocket for them. So, no loan you need to take out, no down payment, nothing for the installation cost. It's just a matter of if yourself and your property able to qualify, then that's how we're able to help you switch into a much cheaper bill. Did that make a little more sense, Charlie?
HOMEOWNER3:28
It does, but is that, is that a guarantee or is it
AGENT3:56
Yes, it, it is a guarantee and that's why we have the consultant go out to you because what they do is they break down the program for you. They take a look at your bill and they average out your usage for an entire year. So they look at a whole year's worth of usage, and they calculate system size according to how much energy you're using. And then as well, they check to see if your property's able to qualify for it, which is why I was just reaching out today. I was just trying to see if your property could potentially be a good fit. And if it can, then we sit down with you and explain everything.
HOMEOWNER4:00
um We do, would you want to make that appointment?
···
HOMEOWNER0:05
Hello.
AGENT0:05
Hey, hello, Charlie.
HOMEOWNER0:33
Yes.
AGENT0:11
Hey, Charlie, this is Josh. I was just reaching out here from Local Energy Partners. How are you doing today?
HOMEOWNER2:41
Good
AGENT0:18
Awesome, man. I, I was just calling. I, I believe you spoke to someone on my team right now regarding the new energy program. Is that correct?
HOMEOWNER12:23pm
Uh, er yes, I did.
AGENT0:33
Yes, OK, perfect. No problem. And the reason why we're calling, I'm not too sure if you got a notice in the mail or you might have seen on the news. It was just regarding the recent rate increases and what major energy companies are doing? Did you happen to see that by any chance?
HOMEOWNER0:35
I didn't get no no notice.
AGENT0:39
Did get no notice? OK. For your utility provider, are you with California Edison
HOMEOWNER0:33
Uh,
AGENT12:23pm
or PG&E?
HOMEOWNER0:38
yeah, Southern
AGENT0:50
California. OK. Uh, just because I'm not too sure if you remember, but uh those recent fires that took place in the beginning of the year. Uh, what
HOMEOWNER0:38
Yeah
AGENT1:01
they're doing is they're recouping from the damages, so they're just raising everyone's rates by 22% to go ahead and recoup from that. So in reality, all that's going on, Chaley is everyone's energy bills are going up. If you
HOMEOWNER0:18
we
AGENT1:03
don't mind me asking, how much are you currently paying
HOMEOWNER7:27
give
AGENT0:18
right now
HOMEOWNER0:11
out
AGENT1:05
for your energy?
HOMEOWNER1:07
Uh, I'm sorry, my electrical bill.
AGENT12:24pm
Yes, correct
HOMEOWNER12:24pm
on average.
AGENT1:13
Uh, just for your last month, if you happen to know your last month.
HOMEOWNER1:16
Um, let me see, hold on, OK?
AGENT1:17
Mhm. No problem
HOMEOWNER1:45
It's happening all across the nation since the order went into effect in late June Zuri troopers have taken more than 1 70 drivers off the road for failing to check. You gotta find more people but enforcement. numbsd uncertain times for the industry. I believe it was 2:34.
AGENT1:50
234, wow, OK. I'm guessing during the summer months, you tend to go up a little bit more than that.
HOMEOWNER1:54
Yeah, well, because of the AC.
AGENT2:23
Gotcha. OK. Well, that's why we are calling because right if you're averaging, let's just say around that 200 mark. The new average could be anywhere between 230 to 2:45 around there, especially with these rate increases and of course more during the summer, right? Which is why we're reaching out because there are brand new government endorsed solar programs that are simply just helping homeowners like yourself, Charlie, switching to a much cheaper, more sustainable bill, rather than, of course, sticking with their uti utility provider. Um, all that makes sense so far?
HOMEOWNER0:38
Yeah
AGENT2:41
Yeah, OK. Well, my job, Charlie, it's really, really simple. It's just to go ahead and see if you are a good fit for these programs and then of course if you are, we can set up a better time and date to work and someone can actually go out to you. They break down the program, they show you what's called the savings report and of course answer
HOMEOWNER1:07
I'm sorry,
AGENT0:33
any
HOMEOWNER0:33
what
AGENT2:44
uh they show you what's called a savings report. So typically homeowners can see around a 40% reduction on their bills, so that's what they're gonna show you. And then, of course, answer any questions or concerns you may have regarding the program as well, OK?
HOMEOWNER2:58
Well, is this about solar?
AGENT3:24
Yeah, really good question. It, it is in regards to solar. So these programs, what they're doing is they're helping homeowners get into solar. And the great thing about it is they're no longer have to come out of pocket for them. So, no loan you need to take out, no down payment, nothing for the installation cost. It's just a matter of if yourself and your property able to qualify, then that's how we're able to help you switch into a much cheaper bill. Did that make a little more sense, Charlie?
HOMEOWNER3:28
It does, but is that, is that a guarantee or is it
AGENT3:56
Yes, it, it is a guarantee and that's why we have the consultant go out to you because what they do is they break down the program for you. They take a look at your bill and they average out your usage for an entire year. So they look at a whole year's worth of usage, and they calculate system size according to how much energy you're using. And then as well, they check to see if your property's able to qualify for it, which is why I was just reaching out today. I was just trying to see if your property could potentially be a good fit. And if it can, then we sit down with you and explain everything.
HOMEOWNER4:00
um We do, would you want to make that appointment?
AGENT4:12
Yeah, I mean, if sometime next week works for you, but I do have a, a couple of questions for you, Charlie, just to make sure you are a good fit for your property. Do you have any like big trees or tall buildings that provide shade over the roof by any chance?
HOMEOWNER4:16
Uh, no, I knocked down the G I had.
AGENT4:23
OK, got you. And then what about your roof's condition? Any major leaks or damages that you're currently aware of?
HOMEOWNER4:31
No, no, this sauce is, um, it's fairly new. It's not made, it's not brand new, but
AGENT12:27pm
Uh-huh.
HOMEOWNER4:33
yeah, it's a newer home.
AGENT4:41
Newer home. OK. Gotcha. No worries. And then for the type of roof uh that you have, is it shingles? Is it title? Is it Spanish tile?
HOMEOWNER4:50
Um, it's the thick kind of like thick. tile, I guess
AGENT12:27pm
A tile?
HOMEOWNER1:45
It's
AGENT0:18
OK
HOMEOWNER5:00
it's like a um well, I guess kind of singles, but it's made out of like concrete or something like that.
AGENT5:12
Concrete. OK. Gotcha. And then, of course, um, for this program since it is government endorsed, you would just need to have a, a good standing credit score above 650. So I'm guessing you're good on that end as well, correct?
HOMEOWNER12:28pm
I think so, yes.
AGENT5:20
Think so? OK. Got you. You, you don't have any past like bankruptcies or foreclosures right within the past 7 years?
HOMEOWNER0:35
No, no
AGENT5:32
No? OK. Got you. So as long as you're above 6150, you have no uh past bankruptcies or foreclosures you yourself should be a good fit. In regards to the property, is there any existing solar system on there right now or no?
HOMEOWNER0:18
No.
AGENT5:43
No, OK. And then uh for uh ownership, right? Of course, you own the property. Is there anyone else that is on Tidal with you, like a spouse or family member, anyone
HOMEOWNER0:33
Uh,
AGENT12:28pm
along
HOMEOWNER0:05
I,
AGENT0:50
those?
HOMEOWNER12:28pm
I'm, no widower
AGENT0:18
OK
HOMEOWNER5:50
and um uh I take my wife off off the deed.
AGENT5:58
OK, no worries. All right. And then it's the property here on the 15337 Rockwell Avenue. Is that correct in Fontana?
HOMEOWNER0:33
Yes
AGENT6:19
Yeah, OK. Well, I mean, it, it definitely seems, Charlie, like you could potentially be a good fit for the program and now I mentioned, right, like I said, it's all about just sitting down with the consultant seeing what time best works out for you so they can go ahead and see if they can help you qualify for the program, um, when it comes down to availability, you typically more free in like the mornings or the afternoon?
HOMEOWNER6:22
I, I would prefer the afternoon.
AGENT6:28
Afternoon. OK. Gotcha. So let me see here. And you said Monday worked out for you, right?
HOMEOWNER6:31
Uh, this Monday, yeah,
AGENT0:33
Uh,
HOMEOWNER0:05
I
AGENT0:33
yes,
HOMEOWNER1:50
guess.
AGENT6:33
it's, this upcoming,
HOMEOWNER3:56
it can
AGENT6:40
OK, so for this upcoming Monday, and when you say afternoon, are you looking like after 2 p.m., 3 p.m., 4:00 p.m.?
HOMEOWNER6:43
Uh, yeah, around that time or
AGENT2:23
around
HOMEOWNER12:29pm
even
AGENT0:18
that
HOMEOWNER1:45
1
AGENT1:45
time
HOMEOWNER12:29pm
even.
AGENT12:29pm
Around 1
HOMEOWNER0:38
yeah.
AGENT7:00
OK, let me see here. So I actually do have a 1 p.m. open for this Monday, so that would be the 10th. Um, now, for that utility bill that you get, you get it online or in the mail?
HOMEOWNER7:02
I get in the mail
AGENT7:11
In mail? OK. Perfect. Cause what I'm gonna do right now, Charlie, uh, I'm gonna go ahead and uh send you a text message confirmation, but first and foremost, is this a good number to send a text message on or no?
HOMEOWNER12:30pm
Uh yes
AGENT7:19
Yeah? OK. So I can definitely go ahead and send a text message confirmation uh to you. It's just to go ahead and confirm
HOMEOWNER3:24
Oh
AGENT0:39
for
HOMEOWNER12:30pm
yeah, I'm sorry.
AGENT2:23
of course.
HOMEOWNER7:22
This is a very, uh,
AGENT0:05
I,
HOMEOWNER12:30pm
landline,
AGENT3:24
oh,
HOMEOWNER0:18
so
AGENT12:30pm
lemon.
HOMEOWNER7:27
I could.
AGENT2:23
Gotcha
HOMEOWNER7:27
I could give you my cell number.
AGENT7:30
Sure. Uh, what would be a good number so I can go ahead and send that over to you.
HOMEOWNER7:40
909-275-6496.
AGENT7:40
Mhm. mhm OK. So 909-275-6496, correct?
HOMEOWNER0:33
Yes
AGENT8:17
Cool. So what I'm gonna do after this call, you're just gonna receive a text message within 5 to 10 minutes, just pretty much stating the time and date of the consultation so it'll just be for this upcoming Monday at 1 p.m. Now, you have a couple of options. You can actually send us a photo of your latest utility bill. What that does is that will help us prepare the savings report for you and also save you some time during the consultation. So whenever you get that text message, you can reply with a thumbs up just to let us know you got it. And then whenever you have some time, if you can send page 3 of the ut il ity bill, it has that bar graph. You send that bar graph to over to us. We can save you some time during the consultation, OK?
HOMEOWNER8:21
OK, I hope not, it won't be right away because I have to
AGENT1:01
That's
HOMEOWNER0:11
do
AGENT12:31pm
fine.
HOMEOWNER8:22
a couple of errands right now.
AGENT8:44
Oh, yeah. No, that's OK, Charlie. No problem at all. Uh, and then as well, uh, I can also check in with you. But yeah, it looks like you're all set for Monday at 1 p.m. Now we do work as a first come, first served. So what that typically means is since you're taking that time at one, another homeowner won't be able to take advantage of that time slot. So I just really wanna make sure that that time works out for you, Charlie.
HOMEOWNER8:45
Oh, that, that's a good time
AGENT8:54
That's a good time. OK, perfect. So I'll go ahead and send that over to you shortly. You'll receive that text message, like I said, within 5 minutes. Just give me a like or a thumbs up just to let us know you got it. OK, Charlie?
HOMEOWNER9:01
Um, you know what, I'm sorry, so sorry, uh, I have to pick up my grandson at school at one o'clock,
AGENT3:24
Oh,
HOMEOWNER12:31pm
11:15.
AGENT12:31pm
no, it's OK
HOMEOWNER9:04
I didn't think about
AGENT0:50
You're
HOMEOWNER0:18
that.
AGENT9:13
good, you're good. Uh, if you like, let me see here what other times. We could do a little bit more in the afternoon, like around 20 or 3 p.m. or earlier
HOMEOWNER1:01
That's
AGENT0:33
if you
HOMEOWNER12:32pm
fine.
AGENT2:23
like.
HOMEOWNER9:15
Yeah, actually 3 would be good.
AGENT9:20
3 would be good? OK. So I'll switch it then for Monday at 3 p.m. and then that text
HOMEOWNER0:18
OK.
AGENT9:24
message will reflect that and just give us a thumbs up just to let us know you got it, OK?
HOMEOWNER0:33
no problem
AGENT9:29
Awesome then, Charlie. So you're all set then. I look forward to speaking to you on Monday at 3.
HOMEOWNER9:31
All right, thank you. Sounds
AGENT9:31
Thank
HOMEOWNER2:41
good.
AGENT9:33
you. No problem, Charlie.
HOMEOWNER12:32pm
Bye.
AGENT9:33
Have a great day.
HOMEOWNER0:11
you
AGENT12:32pm
Bye-bye.
HOMEOWNER0:33
too
RecordingRE5a004efff32dc36190dfe0e5fc167f58 ↗