Objection/Handling
Index / "Is this solar?"
02 / 18 · 8 entries

"Is this solar?"

Refusing a picture in their head — usually not the offer you're making.

Charlie Lepe
BOOKEDMEDIUM
#16535Nov 7, 2025 150 exchangesobjection at 2:58stage Cancelled
Listen forA direct answer to a direct question ends the objection. The homeowner then asks for the appointment himself.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:33
what
AGENT2:44
uh they show you what's called a savings report. So typically homeowners can see around a 40% reduction on their bills, so that's what they're gonna show you. And then, of course, answer any questions or concerns you may have regarding the program as well, OK?
HOMEOWNER2:58
Well, is this about solar?
AGENT3:24
Yeah, really good question. It, it is in regards to solar. So these programs, what they're doing is they're helping homeowners get into solar. And the great thing about it is they're no longer have to come out of pocket for them. So, no loan you need to take out, no down payment, nothing for the installation cost. It's just a matter of if yourself and your property able to qualify, then that's how we're able to help you switch into a much cheaper bill. Did that make a little more sense, Charlie?
HOMEOWNER3:28
It does, but is that, is that a guarantee or is it
AGENT3:56
Yes, it, it is a guarantee and that's why we have the consultant go out to you because what they do is they break down the program for you. They take a look at your bill and they average out your usage for an entire year. So they look at a whole year's worth of usage, and they calculate system size according to how much energy you're using. And then as well, they check to see if your property's able to qualify for it, which is why I was just reaching out today. I was just trying to see if your property could potentially be a good fit. And if it can, then we sit down with you and explain everything.
HOMEOWNER4:00
um We do, would you want to make that appointment?
···
HOMEOWNER0:05
Hello.
AGENT0:05
Hey, hello, Charlie.
HOMEOWNER0:33
Yes.
AGENT0:11
Hey, Charlie, this is Josh. I was just reaching out here from Local Energy Partners. How are you doing today?
HOMEOWNER2:41
Good
AGENT0:18
Awesome, man. I, I was just calling. I, I believe you spoke to someone on my team right now regarding the new energy program. Is that correct?
HOMEOWNER12:23pm
Uh, er yes, I did.
AGENT0:33
Yes, OK, perfect. No problem. And the reason why we're calling, I'm not too sure if you got a notice in the mail or you might have seen on the news. It was just regarding the recent rate increases and what major energy companies are doing? Did you happen to see that by any chance?
HOMEOWNER0:35
I didn't get no no notice.
AGENT0:39
Did get no notice? OK. For your utility provider, are you with California Edison
HOMEOWNER0:33
Uh,
AGENT12:23pm
or PG&E?
HOMEOWNER0:38
yeah, Southern
AGENT0:50
California. OK. Uh, just because I'm not too sure if you remember, but uh those recent fires that took place in the beginning of the year. Uh, what
HOMEOWNER0:38
Yeah
AGENT1:01
they're doing is they're recouping from the damages, so they're just raising everyone's rates by 22% to go ahead and recoup from that. So in reality, all that's going on, Chaley is everyone's energy bills are going up. If you
HOMEOWNER0:18
we
AGENT1:03
don't mind me asking, how much are you currently paying
HOMEOWNER7:27
give
AGENT0:18
right now
HOMEOWNER0:11
out
AGENT1:05
for your energy?
HOMEOWNER1:07
Uh, I'm sorry, my electrical bill.
AGENT12:24pm
Yes, correct
HOMEOWNER12:24pm
on average.
AGENT1:13
Uh, just for your last month, if you happen to know your last month.
HOMEOWNER1:16
Um, let me see, hold on, OK?
AGENT1:17
Mhm. No problem
HOMEOWNER1:45
It's happening all across the nation since the order went into effect in late June Zuri troopers have taken more than 1 70 drivers off the road for failing to check. You gotta find more people but enforcement. numbsd uncertain times for the industry. I believe it was 2:34.
AGENT1:50
234, wow, OK. I'm guessing during the summer months, you tend to go up a little bit more than that.
HOMEOWNER1:54
Yeah, well, because of the AC.
AGENT2:23
Gotcha. OK. Well, that's why we are calling because right if you're averaging, let's just say around that 200 mark. The new average could be anywhere between 230 to 2:45 around there, especially with these rate increases and of course more during the summer, right? Which is why we're reaching out because there are brand new government endorsed solar programs that are simply just helping homeowners like yourself, Charlie, switching to a much cheaper, more sustainable bill, rather than, of course, sticking with their uti utility provider. Um, all that makes sense so far?
HOMEOWNER0:38
Yeah
AGENT2:41
Yeah, OK. Well, my job, Charlie, it's really, really simple. It's just to go ahead and see if you are a good fit for these programs and then of course if you are, we can set up a better time and date to work and someone can actually go out to you. They break down the program, they show you what's called the savings report and of course answer
HOMEOWNER1:07
I'm sorry,
AGENT0:33
any
HOMEOWNER0:33
what
AGENT2:44
uh they show you what's called a savings report. So typically homeowners can see around a 40% reduction on their bills, so that's what they're gonna show you. And then, of course, answer any questions or concerns you may have regarding the program as well, OK?
HOMEOWNER2:58
Well, is this about solar?
AGENT3:24
Yeah, really good question. It, it is in regards to solar. So these programs, what they're doing is they're helping homeowners get into solar. And the great thing about it is they're no longer have to come out of pocket for them. So, no loan you need to take out, no down payment, nothing for the installation cost. It's just a matter of if yourself and your property able to qualify, then that's how we're able to help you switch into a much cheaper bill. Did that make a little more sense, Charlie?
HOMEOWNER3:28
It does, but is that, is that a guarantee or is it
AGENT3:56
Yes, it, it is a guarantee and that's why we have the consultant go out to you because what they do is they break down the program for you. They take a look at your bill and they average out your usage for an entire year. So they look at a whole year's worth of usage, and they calculate system size according to how much energy you're using. And then as well, they check to see if your property's able to qualify for it, which is why I was just reaching out today. I was just trying to see if your property could potentially be a good fit. And if it can, then we sit down with you and explain everything.
HOMEOWNER4:00
um We do, would you want to make that appointment?
AGENT4:12
Yeah, I mean, if sometime next week works for you, but I do have a, a couple of questions for you, Charlie, just to make sure you are a good fit for your property. Do you have any like big trees or tall buildings that provide shade over the roof by any chance?
HOMEOWNER4:16
Uh, no, I knocked down the G I had.
AGENT4:23
OK, got you. And then what about your roof's condition? Any major leaks or damages that you're currently aware of?
HOMEOWNER4:31
No, no, this sauce is, um, it's fairly new. It's not made, it's not brand new, but
AGENT12:27pm
Uh-huh.
HOMEOWNER4:33
yeah, it's a newer home.
AGENT4:41
Newer home. OK. Gotcha. No worries. And then for the type of roof uh that you have, is it shingles? Is it title? Is it Spanish tile?
HOMEOWNER4:50
Um, it's the thick kind of like thick. tile, I guess
AGENT12:27pm
A tile?
HOMEOWNER1:45
It's
AGENT0:18
OK
HOMEOWNER5:00
it's like a um well, I guess kind of singles, but it's made out of like concrete or something like that.
AGENT5:12
Concrete. OK. Gotcha. And then, of course, um, for this program since it is government endorsed, you would just need to have a, a good standing credit score above 650. So I'm guessing you're good on that end as well, correct?
HOMEOWNER12:28pm
I think so, yes.
AGENT5:20
Think so? OK. Got you. You, you don't have any past like bankruptcies or foreclosures right within the past 7 years?
HOMEOWNER0:35
No, no
AGENT5:32
No? OK. Got you. So as long as you're above 6150, you have no uh past bankruptcies or foreclosures you yourself should be a good fit. In regards to the property, is there any existing solar system on there right now or no?
HOMEOWNER0:18
No.
AGENT5:43
No, OK. And then uh for uh ownership, right? Of course, you own the property. Is there anyone else that is on Tidal with you, like a spouse or family member, anyone
HOMEOWNER0:33
Uh,
AGENT12:28pm
along
HOMEOWNER0:05
I,
AGENT0:50
those?
HOMEOWNER12:28pm
I'm, no widower
AGENT0:18
OK
HOMEOWNER5:50
and um uh I take my wife off off the deed.
AGENT5:58
OK, no worries. All right. And then it's the property here on the 15337 Rockwell Avenue. Is that correct in Fontana?
HOMEOWNER0:33
Yes
AGENT6:19
Yeah, OK. Well, I mean, it, it definitely seems, Charlie, like you could potentially be a good fit for the program and now I mentioned, right, like I said, it's all about just sitting down with the consultant seeing what time best works out for you so they can go ahead and see if they can help you qualify for the program, um, when it comes down to availability, you typically more free in like the mornings or the afternoon?
HOMEOWNER6:22
I, I would prefer the afternoon.
AGENT6:28
Afternoon. OK. Gotcha. So let me see here. And you said Monday worked out for you, right?
HOMEOWNER6:31
Uh, this Monday, yeah,
AGENT0:33
Uh,
HOMEOWNER0:05
I
AGENT0:33
yes,
HOMEOWNER1:50
guess.
AGENT6:33
it's, this upcoming,
HOMEOWNER3:56
it can
AGENT6:40
OK, so for this upcoming Monday, and when you say afternoon, are you looking like after 2 p.m., 3 p.m., 4:00 p.m.?
HOMEOWNER6:43
Uh, yeah, around that time or
AGENT2:23
around
HOMEOWNER12:29pm
even
AGENT0:18
that
HOMEOWNER1:45
1
AGENT1:45
time
HOMEOWNER12:29pm
even.
AGENT12:29pm
Around 1
HOMEOWNER0:38
yeah.
AGENT7:00
OK, let me see here. So I actually do have a 1 p.m. open for this Monday, so that would be the 10th. Um, now, for that utility bill that you get, you get it online or in the mail?
HOMEOWNER7:02
I get in the mail
AGENT7:11
In mail? OK. Perfect. Cause what I'm gonna do right now, Charlie, uh, I'm gonna go ahead and uh send you a text message confirmation, but first and foremost, is this a good number to send a text message on or no?
HOMEOWNER12:30pm
Uh yes
AGENT7:19
Yeah? OK. So I can definitely go ahead and send a text message confirmation uh to you. It's just to go ahead and confirm
HOMEOWNER3:24
Oh
AGENT0:39
for
HOMEOWNER12:30pm
yeah, I'm sorry.
AGENT2:23
of course.
HOMEOWNER7:22
This is a very, uh,
AGENT0:05
I,
HOMEOWNER12:30pm
landline,
AGENT3:24
oh,
HOMEOWNER0:18
so
AGENT12:30pm
lemon.
HOMEOWNER7:27
I could.
AGENT2:23
Gotcha
HOMEOWNER7:27
I could give you my cell number.
AGENT7:30
Sure. Uh, what would be a good number so I can go ahead and send that over to you.
HOMEOWNER7:40
909-275-6496.
AGENT7:40
Mhm. mhm OK. So 909-275-6496, correct?
HOMEOWNER0:33
Yes
AGENT8:17
Cool. So what I'm gonna do after this call, you're just gonna receive a text message within 5 to 10 minutes, just pretty much stating the time and date of the consultation so it'll just be for this upcoming Monday at 1 p.m. Now, you have a couple of options. You can actually send us a photo of your latest utility bill. What that does is that will help us prepare the savings report for you and also save you some time during the consultation. So whenever you get that text message, you can reply with a thumbs up just to let us know you got it. And then whenever you have some time, if you can send page 3 of the ut il ity bill, it has that bar graph. You send that bar graph to over to us. We can save you some time during the consultation, OK?
HOMEOWNER8:21
OK, I hope not, it won't be right away because I have to
AGENT1:01
That's
HOMEOWNER0:11
do
AGENT12:31pm
fine.
HOMEOWNER8:22
a couple of errands right now.
AGENT8:44
Oh, yeah. No, that's OK, Charlie. No problem at all. Uh, and then as well, uh, I can also check in with you. But yeah, it looks like you're all set for Monday at 1 p.m. Now we do work as a first come, first served. So what that typically means is since you're taking that time at one, another homeowner won't be able to take advantage of that time slot. So I just really wanna make sure that that time works out for you, Charlie.
HOMEOWNER8:45
Oh, that, that's a good time
AGENT8:54
That's a good time. OK, perfect. So I'll go ahead and send that over to you shortly. You'll receive that text message, like I said, within 5 minutes. Just give me a like or a thumbs up just to let us know you got it. OK, Charlie?
HOMEOWNER9:01
Um, you know what, I'm sorry, so sorry, uh, I have to pick up my grandson at school at one o'clock,
AGENT3:24
Oh,
HOMEOWNER12:31pm
11:15.
AGENT12:31pm
no, it's OK
HOMEOWNER9:04
I didn't think about
AGENT0:50
You're
HOMEOWNER0:18
that.
AGENT9:13
good, you're good. Uh, if you like, let me see here what other times. We could do a little bit more in the afternoon, like around 20 or 3 p.m. or earlier
HOMEOWNER1:01
That's
AGENT0:33
if you
HOMEOWNER12:32pm
fine.
AGENT2:23
like.
HOMEOWNER9:15
Yeah, actually 3 would be good.
AGENT9:20
3 would be good? OK. So I'll switch it then for Monday at 3 p.m. and then that text
HOMEOWNER0:18
OK.
AGENT9:24
message will reflect that and just give us a thumbs up just to let us know you got it, OK?
HOMEOWNER0:33
no problem
AGENT9:29
Awesome then, Charlie. So you're all set then. I look forward to speaking to you on Monday at 3.
HOMEOWNER9:31
All right, thank you. Sounds
AGENT9:31
Thank
HOMEOWNER2:41
good.
AGENT9:33
you. No problem, Charlie.
HOMEOWNER12:32pm
Bye.
AGENT9:33
Have a great day.
HOMEOWNER0:11
you
AGENT12:32pm
Bye-bye.
HOMEOWNER0:33
too
Cynthia Katsumata
BOOKEDEASY
#19813Jun 2 70 exchangesobjection at 1:05stage Hot Prospect
Listen forBrian confirms without hedging and keeps moving.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER1:17
Oh, OK. And this is for
AGENT0:10
Uh,
HOMEOWNER1:05
solar?
AGENT10:28am
correct.
HOMEOWNER0:14
OK.
AGENT0:20
Oh
HOMEOWNER1:24
Um mm, OK, yeah. If you call
AGENT10:28am
Mhm.
HOMEOWNER1:44
me later, um, or actually uh let's see, 4:30. I might be on the road, so I don't wanna have to um and I don't wanna waste your time cause I don't know how long we'll stay at that particular um resident. But um, you know what, if you call me tomorrow morning at um let's see, I have an appointment at 8 to 9. Um at 11, I probably could talk to you then.
AGENT10:28am
Yeah, yeah,
HOMEOWNER1:02
because
AGENT10:28am
I think I'll
HOMEOWNER0:49
Yeah
AGENT2:05
definitely go wanna reach out tomorrow at 11 and then we can go ahead and continue
···
HOMEOWNER10:27am
Hello
AGENT10:27am
Hi Cynthia
HOMEOWNER10:27am
Yes
AGENT0:10
Hi, how's it going, Cynthia? Uh, my name's Brian. I, I was
HOMEOWNER10:27am
Uh-huh
AGENT0:14
reaching out, I believe you had spoken with a team member of mine last week. It was about the new
HOMEOWNER10:27am
Mhm
AGENT0:15
energy program. How's your day going?
HOMEOWNER10:27am
Oh, good. Uh-huh
AGENT0:20
Oh, good, good. I, I was
HOMEOWNER10:27am
Mhm.
AGENT0:31
just reaching out. I, I, I know it's been some time, but when they were speaking with you, I believe they had advised you about the rate increases that were going on this year, and you had mentioned you were peeing above 100 on your power bill. Oh, was
HOMEOWNER0:10
I,
AGENT10:27am
that correct
HOMEOWNER10:27am
yes.
AGENT0:10
Uh,
HOMEOWNER0:58
Um
AGENT0:14
OK
HOMEOWNER0:39
you know what, I, I think you called me before and I was busy and
AGENT10:27am
Mhm
HOMEOWNER0:46
you know what, I, uh, you, you have to call me today after 4:15.
AGENT0:46
After
HOMEOWNER0:31
I'm
AGENT0:46
4,
HOMEOWNER0:31
so
AGENT0:14
OK.
HOMEOWNER10:27am
sorry. Yeah.
AGENT0:49
Not a problem at all. Yeah, I can definitely go ahead and reach out maybe around like 4:30 if that's a little bit better.
HOMEOWNER0:58
yeah, so if, what, what exactly um what exactly is this?
AGENT0:49
Yeah,
HOMEOWNER0:39
for?
AGENT1:02
yeah, we're, we're calling just because I know you mentioned you're paying above 100.
HOMEOWNER10:27am
Mhm,
AGENT10:27am
Uh, there are
HOMEOWNER10:27am
mhm
AGENT1:05
new government indoors solar programs uh
HOMEOWNER10:28am
Mhm
AGENT1:15
that we're just helping homeowners cut down on their power bill without them needing to come out of pocket anymore to get the solar installed, right? It was just really depending on if you guys can qualify.
HOMEOWNER1:17
Oh, OK. And this is for
AGENT0:10
Uh,
HOMEOWNER1:05
solar?
AGENT10:28am
correct.
HOMEOWNER0:14
OK.
AGENT0:20
Oh
HOMEOWNER1:24
Um mm, OK, yeah. If you call
AGENT10:28am
Mhm.
HOMEOWNER1:44
me later, um, or actually uh let's see, 4:30. I might be on the road, so I don't wanna have to um and I don't wanna waste your time cause I don't know how long we'll stay at that particular um resident. But um, you know what, if you call me tomorrow morning at um let's see, I have an appointment at 8 to 9. Um at 11, I probably could talk to you then.
AGENT10:28am
Yeah, yeah,
HOMEOWNER1:02
because
AGENT10:28am
I think I'll
HOMEOWNER0:49
Yeah
AGENT2:05
definitely go wanna reach out tomorrow at 11 and then we can go ahead and continue
HOMEOWNER0:49
Yeah
AGENT2:07
speaking about the program then.
HOMEOWNER10:29am
Yes. OK.
AGENT0:14
OK.
HOMEOWNER10:29am
OK. I'm so
AGENT0:49
Yeah.
HOMEOWNER10:29am
sorry. OK,
AGENT0:31
No,
HOMEOWNER2:12
thank
AGENT0:49
not
HOMEOWNER0:14
you.
AGENT2:12
a problem, Cynthia. Thank you for your time.
HOMEOWNER10:29am
OK. OK.
AGENT10:29am
Bye-bye.
HOMEOWNER10:29am
Bye
Lisa Allen
BOOKEDEASY
#3766Mar 31, 2025 40 exchangesobjection at 03:21 pm
Listen forConfirmation-seeking, twice in one breath. A direct answer ends it.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER03:21pm
Nope.
AGENT03:21pm
Okay, awesome. And then I know I just want to reconfirm as well.
HOMEOWNER03:21pm
Is this for solar though? This is for solar. Correct.
AGENT03:21pm
Yeah, it is. It is in regards to sold so they'll break all of that stuff down for you. Yeah, not a problem. So then what I'll do, then right now Miss Allen, I'm going to go ahead
HOMEOWNER03:21pm
You broke up, hello.
AGENT03:21pm
Oh, can you hear me now?
HOMEOWNER03:21pm
Hello, hello. Hello. Okay.
AGENT03:21pm
Okay, there we go. So I'll go ahead and schedule this for you. I'm going to send you a confirmation text letting you know it's set for Friday at 5. If you can just give me a like or thumbs up on it that way. I know you received it, that'll be great.
···
AGENT03:18pm
Hey, Lisa.
HOMEOWNER03:18pm
Yes.
AGENT03:18pm
Hi Lisa, it's Adam again. Uh, I'm calling back in regards to um on Friday. We spoke about potentially helping you get set up with a consultation this week. Uh, I know that you had mentioned Monday and Tuesday were a little bit hectic for you for this week. Uh, but I
HOMEOWNER03:18pm
Oh yeah. How come? It's a soundless bispo number popping up though.
AGENT03:18pm
Uh, that's actually my team member. I believe they reached out to you. This isn't my direct line.
HOMEOWNER03:19pm
Okay, I have to get really okay. Yeah I didn't want you to do anything because remember I was going to be out of town Monday Tuesday because that's why
AGENT03:19pm
No, yeah, yeah. No, absolutely, yeah. And and and I know that when we last spoke I was going to reach out to you Monday, just to see if you have some availability, maybe on Thursday or Friday for that. Um, just of course it it's only a spare 30 minutes of your time, really. All they do is they sit down with you. They break down the program and it's just answering the questions that you have as well show you exactly how much you can save. I mean, do you feel like maybe you have a spare 30 minutes on maybe a Thursday?
HOMEOWNER03:19pm
On Thursday. Um, no. I have a, I have a union meeting on Thursday, so that won't work.
AGENT03:19pm
Okay, we we do. We do also have Friday and then the weekends available as well. So we do also work weekends. Um as far as like the weekends go as well, we work from well even if you have Friday I guess I should ask for us. Would you maybe have some availability on Friday
HOMEOWNER03:19pm
Yeah, Friday would probably work fine.
AGENT03:20pm
Friday works better. Okay, not a problem. I mean as far as Friday goes is that looking like a morning time afternoon time for you.
HOMEOWNER03:20pm
Nope, it would have to be the late afternoon.
AGENT03:20pm
Late afternoon. Okay, I do see late afternoon is open at what a 5 oclock with you on Friday.
HOMEOWNER03:20pm
Yeah. Uh, yes.
AGENT03:20pm
Friday 5. Okay, not a problem. Of course since since it will be on Friday at 5, I just want to confirm, I know that we have confirmed these details before but I don't want to waste your time. I want to make sure that still stands still, as far as the qualification goes again, we just needed to reconfirm that you still have a standing credit score of 650 or higher. So that's still checks off, right?
HOMEOWNER03:20pm
You still have a wet.
AGENT03:20pm
That you still have a standing credit score of 650 or higher. So that's still checks off, right?
HOMEOWNER03:20pm
I,
AGENT03:20pm
Uh, credit score of 650 or higher.
HOMEOWNER03:20pm
Oh yeah. What does that have to do with anything though?
AGENT03:21pm
Oh no. So cuz that was part of the qualification in the past when we had tried to meet ya but I know that you had mentioned that to me. I just wanted to reconfirm that so that's not a problem and then of course as far as the title here um you still here are on the title of let me check just to make sure it's the right property. It's still here on tutorial Street write 1 914 Carroll Street okay great and then as far as the condition of the roof there's no leaks or damages on it.
HOMEOWNER03:21pm
Nope.
AGENT03:21pm
Okay, awesome. And then I know I just want to reconfirm as well.
HOMEOWNER03:21pm
Is this for solar though? This is for solar. Correct.
AGENT03:21pm
Yeah, it is. It is in regards to sold so they'll break all of that stuff down for you. Yeah, not a problem. So then what I'll do, then right now Miss Allen, I'm going to go ahead
HOMEOWNER03:21pm
You broke up, hello.
AGENT03:21pm
Oh, can you hear me now?
HOMEOWNER03:21pm
Hello, hello. Hello. Okay.
AGENT03:21pm
Okay, there we go. So I'll go ahead and schedule this for you. I'm going to send you a confirmation text letting you know it's set for Friday at 5. If you can just give me a like or thumbs up on it that way. I know you received it, that'll be great.
HOMEOWNER03:21pm
Okay.
AGENT03:21pm
Um and then as far as the power bill goes, do you do that online? Or do you do that by mail?
HOMEOWNER03:21pm
Bye mail.
AGENT03:22pm
Okay, if so, when I send that message, if you can send over a picture of just the bar graph portion of that power bill, that way we can see exactly how much electricity you're using. And that way we can have the control and come by prepared for you. So, if you think I can count on you to do that for me,
HOMEOWNER03:22pm
No, cuz I'm not at home, so it's going to be a couple days.
AGENT03:22pm
Okay. Okay. Yeah, not a problem. Yeah. Well, of course, when you receive problems you can do that. That'll be perfect. And then, uh, also. So the last thing I'll just leave you with. So I'll send that to you shortly and I always like to confirm I just want to make sure Friday at 5 but is the best possible time just because of course we do work as a first come first serve appointment based so I just want to make sure that time works best for you.
HOMEOWNER03:22pm
Okay.
AGENT03:22pm
Sounds good to me. What you enjoy your trip. Get back safety. And we look forward to meeting with you Friday at 5.
HOMEOWNER03:22pm
Okay, thank you.
AGENT03:22pm
Of course, byebye.
HOMEOWNER03:22pm
Bye, bye.
Chirlaine Marine
NO BOOKINGHARD
#18768Apr 23, 2026 144 exchangesobjection at 1:18stage Set
Listen forShe's a salesperson herself and names the technique while declining. The agent isolates one word — buying — and corrects the premise. Most 'not interested in solar' objections are refusing a picture in the homeowner's head.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER1:12
very misleading.
AGENT10:23am
Mhm
HOMEOWNER1:18
I'm also in sales, and I love what you did just right now. So what I want to tell you is, no thank you, because I'm not interested in buying solar.
AGENT1:55
Oh, no, no, no, this isn't buying. This is called a power purchase agreement. So like I mentioned, no loans involved. There's no lien on the property. Nothing in regards for installation costs. It's just as long as your property and yourself qualify. What you do is you're able to get that solar system installed, and the only thing that you pay for is the energy that's produced from that system at a cheaper rate. So that's how you're able to save that 30 to 40% because you're no longer paying those high rates with your utility company. You're just paying the solar company at a cheaper rate, and it's
HOMEOWNER0:20
That
AGENT1:55
just strictly
HOMEOWNER0:10
part
AGENT1:56
for the energy.
HOMEOWNER2:07
yeah, that part makes sense, but uh the installation of it. So what you want me to do is probably pay for a solar system, and then right off the interest or something at the end of the year.
AGENT0:34
No,
HOMEOWNER10:24am
Is that it?
AGENT2:09
no, no. So, yeah, you're
HOMEOWNER1:23
Because
AGENT2:13
not paying for the system, and I can see how that can be pretty confusing. How
HOMEOWNER10:24am
Mhm.
AGENT2:52
this works is it stems from taxpayer dollars, right? So my taxpaying dollars, your taxpaying dollars, a portion of everyone's taxes now are being funneled into these programs, so what the government's doing is they're allowing homeowners now to see if their properties and themselves qualify cause as long as you do, that's how you're able to get it installed. So it's coming from the taxpaying dollars. Now, unfortunately, if you don't qualify, like if you have uh bad roof or bad main panel unit or trees that are blocking your property, then unfortunately, it could disqualify you from the program. So that's why a lot of homeowners would be running to the hills for this, but not everyone could qualify for it.
HOMEOWNER3:00
OK. Well, I have to tell you honestly, from, from transparency, I don't believe you. I think you're setting me up to um have someone come here
···
HOMEOWNER0:03
Good morning, Mrs. Blaine.
AGENT0:10
And then you Hey, hello, Mrs. Marine. My, my name's Josh. I was just giving you a call here from Local Energy Partners. How you doing today?
HOMEOWNER0:12
I'm well and Josh. How are you?
AGENT0:20
I'm doing really good, thank you. Uh, I was just giving you a call, of course, cause I, I believe you spoke with someone on my team yesterday regarding the new energy program. Is that correct?
HOMEOWNER0:24
Yeah, someone called me and it was very cryptic.
AGENT0:03
I
HOMEOWNER4:51
Sounds
AGENT3:44
got
HOMEOWNER0:24
very
AGENT0:10
you
HOMEOWNER0:27
salesy. He was like, hey,
AGENT10:22am
Gotcha.
HOMEOWNER0:28
are you the homeowner? and I was like, yeah,
AGENT0:10
Uh,
HOMEOWNER10:22am
that's really
AGENT0:34
no,
HOMEOWNER1:09
not
AGENT10:22am
sorry
HOMEOWNER0:20
really,
AGENT10:22am
about that.
HOMEOWNER0:24
yeah,
AGENT0:24
Yeah.
HOMEOWNER0:34
no, I figured it's, it's something you guys are trying to sell me,
AGENT0:24
Yeah,
HOMEOWNER1:09
right?
AGENT1:09
I mean, we're not trying to sell it, what's going on, and I'm pretty sure you're well aware is, uh, rates are going up with energy companies, so if you're with Riverside Public Utility, PG and New York, California Edison, uh, their rates are going up this year. So what's going on is we're helping homeowners with the new government endorsed solar programs were no longer required to take out a loan. There's no lien, there's no down payment. There's nothing like that. It's very simple now. It's just as long as the property and the homeowner themselves are able to qu al ify then that's how you're able just to switch into a cheaper bill than what you're currently paying right now.
HOMEOWNER4:40
Well, that's
AGENT4:56
Mm.
HOMEOWNER1:12
very misleading.
AGENT10:23am
Mhm
HOMEOWNER1:18
I'm also in sales, and I love what you did just right now. So what I want to tell you is, no thank you, because I'm not interested in buying solar.
AGENT1:55
Oh, no, no, no, this isn't buying. This is called a power purchase agreement. So like I mentioned, no loans involved. There's no lien on the property. Nothing in regards for installation costs. It's just as long as your property and yourself qualify. What you do is you're able to get that solar system installed, and the only thing that you pay for is the energy that's produced from that system at a cheaper rate. So that's how you're able to save that 30 to 40% because you're no longer paying those high rates with your utility company. You're just paying the solar company at a cheaper rate, and it's
HOMEOWNER0:20
That
AGENT1:55
just strictly
HOMEOWNER0:10
part
AGENT1:56
for the energy.
HOMEOWNER2:07
yeah, that part makes sense, but uh the installation of it. So what you want me to do is probably pay for a solar system, and then right off the interest or something at the end of the year.
AGENT0:34
No,
HOMEOWNER10:24am
Is that it?
AGENT2:09
no, no. So, yeah, you're
HOMEOWNER1:23
Because
AGENT2:13
not paying for the system, and I can see how that can be pretty confusing. How
HOMEOWNER10:24am
Mhm.
AGENT2:52
this works is it stems from taxpayer dollars, right? So my taxpaying dollars, your taxpaying dollars, a portion of everyone's taxes now are being funneled into these programs, so what the government's doing is they're allowing homeowners now to see if their properties and themselves qualify cause as long as you do, that's how you're able to get it installed. So it's coming from the taxpaying dollars. Now, unfortunately, if you don't qualify, like if you have uh bad roof or bad main panel unit or trees that are blocking your property, then unfortunately, it could disqualify you from the program. So that's why a lot of homeowners would be running to the hills for this, but not everyone could qualify for it.
HOMEOWNER3:00
OK. Well, I have to tell you honestly, from, from transparency, I don't believe you. I think you're setting me up to um have someone come here
AGENT0:10
Uh,
HOMEOWNER10:25am
and do
AGENT3:21
how about
HOMEOWNER0:03
a
AGENT1:09
this,
HOMEOWNER3:02
full assessment
AGENT10:25am
Mrs. Loreen?
HOMEOWNER0:20
on
AGENT3:21
How about
HOMEOWNER0:10
my
AGENT0:03
I
HOMEOWNER10:25am
house.
AGENT3:21
send you some gen how about I send you some general information then regarding the program so you can actually look at it. It's at uh it's on a dotgov website. So, I mean, it doesn't get more real than that. You can look at it. I can show you where it says nothing out of your pocket, and there's no loan, no lien, no nothing like that. So I can send you some
HOMEOWNER0:20
OK.
AGENT3:23
information. Go ahead, take a look at it. I'll give you a call
HOMEOWNER0:20
OK
AGENT3:30
on Monday because I'm not the type of person to lie to someone just to sit down with them. That's not how I work.
HOMEOWNER3:44
Well, I think that it's, it's getting harder and harder to sell solar, because a lot of people either have it or people have gotten into, no, I'm not gonna call it a scam. It's just not such a uh a value proposition for some people,
AGENT10:26am
Oh, you'll
HOMEOWNER10:26am
whereas
AGENT10:26am
be surprised
HOMEOWNER0:34
it's
AGENT1:09
now.
HOMEOWNER10:26am
breaking
AGENT3:46
There's actually
HOMEOWNER4:12
even
AGENT3:47
a, a lot of people
HOMEOWNER10:26am
but I've
AGENT3:52
that are looking into it now because of the new incentives that are available. So it's definitely
HOMEOWNER10:26am
well this
AGENT0:34
something
HOMEOWNER3:53
has been going
AGENT0:10
to
HOMEOWNER4:09
on for years though. You guys have been doing this for years. This is not a new thing. And actually the this incentives and benefits have gone down because more and more people are getting on, as a matter of fact, when they approached me two years ago because I'm with Riverside County, um, Riverside
AGENT10:26am
mhm
HOMEOWNER4:12
Public Utilities. It wasn't even worth it.
AGENT0:24
Yeah,
HOMEOWNER0:24
It was
AGENT4:14
that's cause, uh,
HOMEOWNER10:26am
more, it
AGENT0:20
with
HOMEOWNER0:10
was
AGENT1:09
Riverside
HOMEOWNER4:15
cheaper for me
AGENT1:09
Public
HOMEOWNER0:10
to
AGENT4:36
Utility, they made it pretty much virtually impossible for homeowners to get it because the rates with them were matching the same with solar, but since their rates are going up now, homeowners with Riverside Public Utility, and I can actually save this for this year. We've been seeing a lot more homeowners within Riverside Public Utility actually transitioning into solar because of the rate increases.
HOMEOWNER4:40
Well, that's good. Maybe um it's better time or something.
AGENT0:24
Yeah,
HOMEOWNER4:41
But yeah, please
AGENT1:09
I'll,
HOMEOWNER10:27am
do. Please
AGENT0:24
yeah,
HOMEOWNER3:21
send
AGENT1:09
I'll
HOMEOWNER10:27am
it over.
AGENT10:27am
send over
HOMEOWNER10:27am
I'll take a
AGENT0:20
that
HOMEOWNER3:21
look at
AGENT0:10
uh
HOMEOWNER0:20
it.
AGENT4:48
information to you, then you can go ahead and take a look. I'll give you a call on Monday just to give you some time and then we can go ahead and
HOMEOWNER1:09
Sure.
AGENT10:27am
talk then.
HOMEOWNER4:51
Sure, sounds great. Um,
AGENT10:27am
Mhm.
HOMEOWNER4:56
my email address is um my first name, C H I R L
AGENT10:27am
Mhm
HOMEOWNER10:27am
A I N E at Hotmail.
AGENT10:27am
at hotmail.
HOMEOWNER10:27am
Uh-huh.
AGENT5:03
OK. So just your name and then Hotmail.com. OK. Uh, would, if you like, I could also send you a link via text message. Would that work as well, or would you just like it strictly through your email? OK.
HOMEOWNER5:12
Let's find a link
AGENT0:34
No
HOMEOWNER1:09
for
AGENT5:20
problem.
HOMEOWNER10:27am
the text message
AGENT3:23
go ahead
HOMEOWNER0:20
is
AGENT0:10
and
HOMEOWNER4:51
great
AGENT10:27am
send that
HOMEOWNER10:27am
too.
AGENT5:16
over to you and I look forward to speaking to you on Monday.
HOMEOWNER5:17
Likewise. Thank
AGENT10:27am
Mhm,
HOMEOWNER5:18
you so much for your
AGENT0:34
no
HOMEOWNER4:40
time.
AGENT5:20
problem. Of course. Bye-bye.
HOMEOWNER10:27am
Yeah. Bye-bye
Roberta Mcdonell
NO BOOKINGMEDIUM
#15365Oct 13, 2025 106 exchangesobjection at 1:22stage Signed
Listen forSecond-order version: her buyers don't want solar. The agent asks whether that's current or hypothetical before answering.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER02:51pm
affect them
AGENT1:14
nothing, so whenever you decide to sell your property, um, if you decide to do it, it gets transferred to them. It gets transferred to the next homeowner. So you're not, you don't have basically once they are on titled, um, it gets transferred under their name, and then you can basically move and if you're moving to somewhere else, you can go ahead and do that.
HOMEOWNER1:22
Well, see, that's just it. They're not interested in solar paneling. So what do I do now?
AGENT1:26
Uh, is that the situation now? or or is that
HOMEOWNER2:38
Yeah.
AGENT1:30
like a question in regards of what if later down the line?
HOMEOWNER1:36
Well, the whole thing is, if they don't want solar. how can I go about
AGENT02:52pm
Mhm.
HOMEOWNER1:37
saying I don't want solar.
AGENT2:38
Yeah, so, basically, if, when you're selling your property under, you know, like your realtor, um, they do put solar as um basically a feature of your home. So you think about it in regards of let's say if, if a homeowner is looking for a home with a pool, for example, right? Your home doesn't have a pool. So that, in that case, they wouldn't really consider your home because they're looking for a home with a pool. And it's the same thing with solar. You're gonna have plenty of buyers that are interested into your home because you have solar and you're getting, um, you know, all of your electricity at a much cheaper rate than what you're paying to Edison. Then, you know, obviously, if you don't have solar at all, then they'll be like, well, they're buying into the pro they're, you know, they're, they're buying the property and they're getting their electricity from Edison. So solar act actually puts equity onto your property. because you're passing the same savings to the next homeowner.
HOMEOWNER2:42
Right. This is what I explained to them, and they said that
AGENT02:53pm
Mhm.
HOMEOWNER2:49
they're just not interested in um solar because they're never home. Her husband flies
AGENT2:38
OK.
HOMEOWNER2:53
quite a bit, you know, different states and that, and she's
AGENT02:53pm
Mhm
HOMEOWNER2:56
not home, you know, till late at night. They have
AGENT2:38
OK
HOMEOWNER3:00
no children. It's just her and her husband. So how would I do this?
AGENT3:09
Um, are you like 100% like selling your property now? or is it kind of like up in the air?
HOMEOWNER3:13
I'd, I think I'm going to go ahead and just take it and sell it.
AGENT3:39
OK. Yeah, I mean, if that's like 100%, you know, it's something that you feel like they are not gonna like want and they told you that I don't want it, that I'm not buying your property and, you know, if it has it, uh, have that conversation with them if they tell you that, then I'll take care of it. Um, if they're open to the idea, then I can jump on a phone call with them and I can explain everything to them.
HOMEOWNER3:45
Well, they uh apparently they've gone, they had a house that had the solar,
···
HOMEOWNER02:50pm
Hello Hello
AGENT0:06
Hey, Hey, Roberta. Roberta. How How are are you you
HOMEOWNER0:08
I'm fine What happened to
AGENT0:06
How
HOMEOWNER0:14
all
AGENT0:06
are
HOMEOWNER0:14
the
AGENT1:14
things
HOMEOWNER0:14
papers
AGENT3:13
going
HOMEOWNER0:14
I was what happened to all the papers you were gonna send me.
AGENT0:17
You haven't received anything yet
HOMEOWNER02:50pm
No I'm
AGENT0:22
Let me,
HOMEOWNER1:14
not
AGENT0:22
let me check into that. cause I
HOMEOWNER2:38
yeah,
AGENT02:50pm
sent
HOMEOWNER0:08
I
AGENT0:23
it like the same day.
HOMEOWNER0:29
I've been uh asked if I wanted to sell my home. Now,
AGENT0:08
What
HOMEOWNER0:06
how
AGENT02:51pm
is it? Sorry.
HOMEOWNER0:35
how effective would that be?
AGENT0:39
If you, cause you cut off. Can you repeat the question?
HOMEOWNER0:44
I've been offered a deal
AGENT02:51pm
Mhm.
HOMEOWNER0:47
on my home. They want to buy my home.
AGENT02:51pm
OK. Great.
HOMEOWNER0:49
How would that
AGENT1:22
Well
HOMEOWNER02:51pm
affect them
AGENT1:14
nothing, so whenever you decide to sell your property, um, if you decide to do it, it gets transferred to them. It gets transferred to the next homeowner. So you're not, you don't have basically once they are on titled, um, it gets transferred under their name, and then you can basically move and if you're moving to somewhere else, you can go ahead and do that.
HOMEOWNER1:22
Well, see, that's just it. They're not interested in solar paneling. So what do I do now?
AGENT1:26
Uh, is that the situation now? or or is that
HOMEOWNER2:38
Yeah.
AGENT1:30
like a question in regards of what if later down the line?
HOMEOWNER1:36
Well, the whole thing is, if they don't want solar. how can I go about
AGENT02:52pm
Mhm.
HOMEOWNER1:37
saying I don't want solar.
AGENT2:38
Yeah, so, basically, if, when you're selling your property under, you know, like your realtor, um, they do put solar as um basically a feature of your home. So you think about it in regards of let's say if, if a homeowner is looking for a home with a pool, for example, right? Your home doesn't have a pool. So that, in that case, they wouldn't really consider your home because they're looking for a home with a pool. And it's the same thing with solar. You're gonna have plenty of buyers that are interested into your home because you have solar and you're getting, um, you know, all of your electricity at a much cheaper rate than what you're paying to Edison. Then, you know, obviously, if you don't have solar at all, then they'll be like, well, they're buying into the pro they're, you know, they're, they're buying the property and they're getting their electricity from Edison. So solar act actually puts equity onto your property. because you're passing the same savings to the next homeowner.
HOMEOWNER2:42
Right. This is what I explained to them, and they said that
AGENT02:53pm
Mhm.
HOMEOWNER2:49
they're just not interested in um solar because they're never home. Her husband flies
AGENT2:38
OK.
HOMEOWNER2:53
quite a bit, you know, different states and that, and she's
AGENT02:53pm
Mhm
HOMEOWNER2:56
not home, you know, till late at night. They have
AGENT2:38
OK
HOMEOWNER3:00
no children. It's just her and her husband. So how would I do this?
AGENT3:09
Um, are you like 100% like selling your property now? or is it kind of like up in the air?
HOMEOWNER3:13
I'd, I think I'm going to go ahead and just take it and sell it.
AGENT3:39
OK. Yeah, I mean, if that's like 100%, you know, it's something that you feel like they are not gonna like want and they told you that I don't want it, that I'm not buying your property and, you know, if it has it, uh, have that conversation with them if they tell you that, then I'll take care of it. Um, if they're open to the idea, then I can jump on a phone call with them and I can explain everything to them.
HOMEOWNER3:45
Well, they uh apparently they've gone, they had a house that had the solar,
AGENT02:54pm
Mhm.
HOMEOWNER3:48
but it's just too expensive. It
AGENT3:39
OK. Yeah.
HOMEOWNER3:57
was too expensive for them because at $100 a month it was still, because their bill was only like anywhere
AGENT1:36
about
HOMEOWNER4:00
from 35 to $85 a month. So, you know, and that made sense to me. I understand where, where they're coming from. That's the end of
AGENT2:38
Yeah
HOMEOWNER4:10
the year, it could be quite a bit of money.
AGENT4:20
yeah OK. But like, because the thing is I wanna make sure that you're 100% like selling your property.
HOMEOWNER4:25
Well, I am, but yet I don't have any paperwork to show them.
AGENT4:40
OK. So uh cause I like I'm, I'm a little bit confused right now, like, are you planning to, if you're selling your property like you don't want the solar to be installed, or if you're selling your property, you wanna show them what you're getting with solar.
HOMEOWNER4:43
That's what I'm saying. I wanted to show
AGENT02:55pm
Mhm.
HOMEOWNER4:46
them what I'm getting with
AGENT2:38
OK.
HOMEOWNER4:52
solar, but I also want the paperwork. I mean, where did you get those signatures of mine.
AGENT02:55pm
What are you,
HOMEOWNER1:22
Well,
AGENT4:57
the signatures?
HOMEOWNER5:00
yes, Steve has got papers that has my signatures
AGENT5:00
This is in your,
HOMEOWNER5:03
on it. I have no idea what I signed.
AGENT5:09
in your email, if you remember, he was helping you out with them.
HOMEOWNER3:48
But
AGENT0:29
If
HOMEOWNER0:08
what
AGENT5:19
you can check your, or if you don't have access to your email either way, um, I will go ahead and I will resend you everything again into your, into your mail.
HOMEOWNER5:27
well, you had two signatures, but then I signed two of them. Well, he, Steve was here.
AGENT02:56pm
Mhm
HOMEOWNER2:38
Look.
AGENT5:39
Yeah, I'll send you basically everything that you signed. So you would have a reference and if you wanna talk with the homeowner or like the, the people that are
HOMEOWNER02:56pm
Bryan
AGENT5:44
planning to buy your property, you would have a reference to everything.
HOMEOWNER02:56pm
Yeah, but
AGENT2:38
OK
HOMEOWNER5:47
uh you were supposed to send it the beginning of the week.
AGENT5:52
Yeah, I already did. That's why I'm, I said, wait, you're not, you haven't received anything,
HOMEOWNER02:56pm
Mm
AGENT6:02
but I will resend everything again. and I will check with you, um, hopefully, I mean, you should receive them tomorrow or maybe the day after.
HOMEOWNER6:06
Yeah, because I got, gotta show him something, you know, I can't go on.
AGENT2:38
OK.
HOMEOWNER6:08
I'm, I'm between a rock and a hard place here.
AGENT6:13
No worries. I will, I will resend you everything again.
HOMEOWNER6:14
All right, thank you
AGENT6:16
Of course, of course
HOMEOWNER6:17
I'll talk to you later.
AGENT2:38
Have a
HOMEOWNER6:20
Bye-bye.
AGENT6:20
good one Bye-bye
Tatevik Asatrian
NO BOOKINGEASY
#5944Jul 15 95 exchangesobjection at 0:51stage Archived
Listen forFlat confirmation-seeking mid-pitch.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:09
so
AGENT0:47
could qualify.
HOMEOWNER0:51
this, this is for solar system, right?
AGENT0:52
Right, it's a solar program.
HOMEOWNER0:09
Uh,
AGENT07:04pm
Mhm.
HOMEOWNER0:58
uh-huh. Yeah, I know, but my husband doesn't want it. There's somebody called before and he says no, that's why. Yeah,
···
HOMEOWNER07:04pm
Hello?
AGENT07:04pm
Hey, Taravi
HOMEOWNER1:50
Uh, yes.
AGENT0:09
Hi, uh, this is Martha. You told me that your daughter would be here so I could talk to her.
HOMEOWNER0:18
00, OK. Um, she's not here yet. Uh, what, what about the about the electricity.
AGENT0:21
Right. It's about electricity. She's not here? She can't
HOMEOWNER0:18
No,
AGENT0:09
be
HOMEOWNER0:18
no.
AGENT0:18
there
HOMEOWNER0:26
I, is this for, um, solar system?
AGENT0:34
Right, so we're just calling you regarding a solar program, yeah, but it's just quite different than all the programs that you probably looked into, cause they just
HOMEOWNER07:04pm
Mhm
AGENT0:45
specified for homeowners who don't want to take a loan for them to get the assistance and also just designed for homeowners who just wanna pay for cheaper electricity.
HOMEOWNER07:04pm
So that, so,
AGENT07:04pm
That's if you
HOMEOWNER0:09
so
AGENT0:47
could qualify.
HOMEOWNER0:51
this, this is for solar system, right?
AGENT0:52
Right, it's a solar program.
HOMEOWNER0:09
Uh,
AGENT07:04pm
Mhm.
HOMEOWNER0:58
uh-huh. Yeah, I know, but my husband doesn't want it. There's somebody called before and he says no, that's why. Yeah,
AGENT07:05pm
OK, so
HOMEOWNER07:05pm
maybe
AGENT07:05pm
I need
HOMEOWNER07:05pm
I, I'll
AGENT0:09
to.
HOMEOWNER1:05
save your number if it's send me if he
AGENT07:05pm
Mhm
HOMEOWNER1:08
changed mine, uh, I, I call you.
AGENT0:18
OK.
HOMEOWNER0:34
Yeah,
AGENT0:09
I
HOMEOWNER0:09
I,
AGENT07:05pm
mean, is it like
HOMEOWNER0:09
I
AGENT0:09
a
HOMEOWNER0:18
OK
AGENT1:13
specific reason why he doesn't want solar though? If you
HOMEOWNER0:09
Uh,
AGENT1:14
could remember.
HOMEOWNER1:18
he's, you know, old fashioned men,
AGENT0:09
Oh,
HOMEOWNER1:18
you know,
AGENT07:05pm
OK. Oh, cool.
HOMEOWNER07:05pm
yeah, I am, but
AGENT1:13
He doesn't
HOMEOWNER0:34
yeah,
AGENT0:45
want
HOMEOWNER0:58
uh yeah,
AGENT1:33
anything.
HOMEOWNER07:05pm
yeah, yeah,
AGENT07:05pm
Mm
HOMEOWNER1:25
old school. He, he, he don't get it. Um, yeah,
AGENT07:05pm
It's OK
HOMEOWNER07:05pm
and if you,
AGENT0:34
Yeah
HOMEOWNER1:33
anything we want to change our house or do something against um the, well, we, we, you know, we can't change until, you know, he's old, so we'll see. I'll, I'll keep that number.
AGENT07:05pm
It's OK.
HOMEOWNER0:18
OK.
AGENT1:42
Yeah, you can save my number. It starts with
HOMEOWNER0:34
Yeah.
AGENT07:05pm
818.
HOMEOWNER0:58
Uh-huh.
AGENT1:45
I think you can see it on the screen,
HOMEOWNER07:05pm
It's, it's
AGENT0:21
right?
HOMEOWNER07:05pm
960-1685.
AGENT1:50
Uh-huh, yes, this is and
HOMEOWNER0:09
oh,
AGENT1:52
this is Martha. Martha Cantiras,
HOMEOWNER0:09
Martha,
AGENT0:18
OK?
HOMEOWNER07:05pm
I, I'll I
AGENT07:05pm
Mark
HOMEOWNER1:56
write down your name, Martha. OK.
AGENT0:18
OK,
HOMEOWNER0:18
OK,
AGENT07:05pm
thank you,
HOMEOWNER07:05pm
honey.
AGENT1:57
now aesthetic for your time,
HOMEOWNER07:05pm
Uh-huh, thanks.
AGENT07:05pm
See you.
HOMEOWNER07:05pm
Bye-bye.
AGENT07:05pm
Bye
Nancie Lafferty
NO BOOKINGEASY
#17227Feb 16, 2026 67 exchangesobjection at 1:50stage Archived
Listen forBlunt, early, no reason attached.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER1:44
solar on my home.
AGENT1:48
that is correct, yes. As long as you're able to qualify for it though.
HOMEOWNER1:50
No, I'm not interested in solar.
AGENT1:56
OK, no problem, Nancy. I mean, is it something that you already looked into before in the past? Is that why?
HOMEOWNER2:00
No, I just don't think it looks good. And I think what's gonna happen
AGENT08:44am
Mhm
HOMEOWNER2:05
is solar came around some years ago, and those solar power panels look terrible. They got old. They've gotten smaller, they've gotten better. They're like computers, pretty soon, you know. And it just looks, it's just a big mess.
AGENT0:57
Gotcha.
HOMEOWNER2:25
Plus I have no time and I have, you know, too much going on to do
AGENT08:44am
Oh yeah,
HOMEOWNER08:44am
projects
AGENT2:29
no, and I, I completely get it. Especially if you don't like the way
HOMEOWNER08:44am
Mhm.
AGENT2:54
the, uh, the style of the pedal slick as well. I mean, I kind of don't blame you, the older ones, they are pretty, you know, nasty to look at, especially with those gray grid lines and like silver borders. The great thing, at least with these new ones, they kind of look like a flat screen TV now, and we do do our best to put them on the backside of your home so they're not visible from the front. That's something that, of course, we can help you out with. I know we can help you lower that energy bill, uh, Nancy that you currently have.
HOMEOWNER2:58
So if I was interested, I'd call this number you just called me on?
···
HOMEOWNER08:42am
Hello
AGENT0:14
Hi, Nancy
HOMEOWNER0:48
Yeah
AGENT0:14
Hi, Nancy. My name's Josh. I was just giving you a call here. I believe you spoke with someone on my team this past Friday. It was about helping you with the new energy program. Is that correct?
HOMEOWNER0:18
Well, they were gonna tell me about it. I don't know about it.
AGENT0:33
Oh, OK, perfect. Well, I can definitely tell you a little bit more about it. So the, the reason why we're reaching out, I'm pretty sure you received that letter in the mail already. It should have been coming from your utility provider. It's just talking about the rate increases because of the new billing structure changes. Did you happen to see that?
HOMEOWNER0:36
Uh, no, but I believe it
AGENT0:48
Yeah, exactly. So, I mean, they are going up as high as 15%. So a lot of homeowners are gonna see an increase on their energy bill. If you don't mind me asking, Nancy, how much are you currently paying right now for your energy?
HOMEOWNER0:51
Um, it depends on the month, but
AGENT08:42am
Mhm
HOMEOWNER0:56
um I'd have to get up and look. I don't know. It's, you know, pretty high.
AGENT0:57
Pretty high. OK, gotcha.
HOMEOWNER0:48
Yeah.
AGENT1:02
And then just for a ballpark, like you, for your latest bill, do you know roughly how much uh that you paid or no?
HOMEOWNER1:06
Um, I can go look,
AGENT0:48
Yeah,
HOMEOWNER08:43am
but what
AGENT0:48
I mean,
HOMEOWNER08:43am
does
AGENT0:33
uh
HOMEOWNER1:09
that have to do with it?
AGENT0:33
of,
HOMEOWNER0:48
Yeah.
AGENT1:42
of course, cause the reason being, right, that bill that you're averaging right now, let's just say if it is above $100. Let's just call it $150. It's easily gonna go up with these rate increases that are coming again. So that's why we are reaching out because there's brand new government endorsed solar programs that no longer require homeowners to take out a loan. There's no down payment. There's nothing in regards to insulation, coffin as well as no lien on the property. It's just a matter of if yourself and your property able to qualify. We're able to slip you into a bill that's much cheaper than what you're currently paying right now.
HOMEOWNER08:43am
And then you
AGENT08:43am
Did that
HOMEOWNER2:16
put
AGENT08:43am
make
HOMEOWNER1:44
solar on my home.
AGENT1:48
that is correct, yes. As long as you're able to qualify for it though.
HOMEOWNER1:50
No, I'm not interested in solar.
AGENT1:56
OK, no problem, Nancy. I mean, is it something that you already looked into before in the past? Is that why?
HOMEOWNER2:00
No, I just don't think it looks good. And I think what's gonna happen
AGENT08:44am
Mhm
HOMEOWNER2:05
is solar came around some years ago, and those solar power panels look terrible. They got old. They've gotten smaller, they've gotten better. They're like computers, pretty soon, you know. And it just looks, it's just a big mess.
AGENT0:57
Gotcha.
HOMEOWNER2:25
Plus I have no time and I have, you know, too much going on to do
AGENT08:44am
Oh yeah,
HOMEOWNER08:44am
projects
AGENT2:29
no, and I, I completely get it. Especially if you don't like the way
HOMEOWNER08:44am
Mhm.
AGENT2:54
the, uh, the style of the pedal slick as well. I mean, I kind of don't blame you, the older ones, they are pretty, you know, nasty to look at, especially with those gray grid lines and like silver borders. The great thing, at least with these new ones, they kind of look like a flat screen TV now, and we do do our best to put them on the backside of your home so they're not visible from the front. That's something that, of course, we can help you out with. I know we can help you lower that energy bill, uh, Nancy that you currently have.
HOMEOWNER2:58
So if I was interested, I'd call this number you just called me on?
AGENT3:02
That is correct, yeah. This is my main office line, Nancy. My name's Josh. I'm the verification
HOMEOWNER0:14
OK,
AGENT08:45am
manager.
HOMEOWNER3:03
I'll think about it.
AGENT0:14
OK.
HOMEOWNER0:33
Oh,
AGENT0:14
In
HOMEOWNER08:45am
thank
AGENT0:14
the
HOMEOWNER0:14
you.
AGENT3:10
meantime, would you want me to send you some like information regarding the new program just so you can go ahead and take a look.
HOMEOWNER08:45am
Um, sure. I'll, I'll
AGENT0:14
I
HOMEOWNER08:45am
read it.
AGENT3:27
Perfect. Uh, I'll go ahead and send you a link to Nancy. It's, it's called a power purchase agreement or PPA for short, and it's just helping homeowners switch into a cheaper bill, of course, as long as they're able to qualify for it. But I'll definitely go ahead and send it your way, OK?
HOMEOWNER0:14
OK
AGENT3:30
Awesome, Nan, you enjoy the rest of your day.
HOMEOWNER08:45am
OK, bye
AGENT08:45am
Bye-bye
ELVIN JONES
NO BOOKINGEASY
#21195Jul 10 43 exchangesobjection at 1:40stage Archived
Listen forPair with Chirlaine Marine — near-identical words, completely different homeowner underneath.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:12
yeah
AGENT1:38
lately about it?
HOMEOWNER1:40
I'm not interested in solar.
AGENT1:57
Gotcha. OK. No problem, Melvin. And before you let me go here, I did just wanna let you know these programs are much different, so no longer you required to take out a loan. There's no down payment, there's nothing for the installation cost. It, it just helps you reduce your current bill by 40% as long as you're able to qualify for it, OK?
HOMEOWNER0:21
OK
AGENT2:01
OK. Have you ever heard of a program like that before?
HOMEOWNER2:06
All the time
AGENT2:06
All the time. Gotcha. When was the last time you looked into it then, if you don't mind me asking?
HOMEOWNER1:40
Mm maybe a month ago cause I'm not interested in solar panels.
AGENT0:35
Got
HOMEOWNER0:12
I
AGENT0:21
you,
HOMEOWNER1:06
don't
AGENT0:21
Elvin.
HOMEOWNER2:16
want anything on my roof.
AGENT2:23
OK. Gotcha. And was it because you don't want anything on your roof because you don't want any like holes or leaks or anything like that?
HOMEOWNER1:37
Correct
AGENT2:47
Correct? OK. Well, Alvin, the great thing with this new program is that you actually come with the ten-year roof penetration warranty. So any leaks, damages caused by that system or even after, you're completely covered by it. So you don't need to come out of pocket for that anymore. And you're covered with a, in a pretty much an insurance that for 10 years, that roof would be good. Does that make sense as well
HOMEOWNER2:49
Yeah, it makes sense
···
HOMEOWNER03:42pm
Yellow
AGENT0:12
Yeah Hello, Alvin
HOMEOWNER03:42pm
Who's calling?
AGENT0:21
Yeah, Elvin, this is Josh. I was giving you a call because you spoke with someone on my team right now. It was regarding the new energy program. How are you doing today?
HOMEOWNER0:23
Alright, and yourself?
AGENT0:35
Awesome, Alvin. Good. I'm doing great. Thank you. Uh, I was just giving you a call seeing if you got the notice in the mail. It was regarding the changes with California Edison this year. Did you see that by any chance?
HOMEOWNER0:21
No
AGENT0:52
No? OK. No worries, Alvin. So what's going on is they are raising rates by 15%. And that's, of course, just because they're maintaining their electricity grid. So, unfortunately, what that means for you, it just means your energy bill will be going up. Uh, are you currently paying over $100 for your energy?
HOMEOWNER03:43pm
Oh yes
AGENT0:59
Yeah, OK. Gotcha. And does that ever tend to go up during the summertime or during the wintertime for you?
HOMEOWNER1:06
Both times
AGENT1:06
Both times. Gotcha. So, uh for your latest bill, if you don't mind me asking, how much would you say you paid then?
HOMEOWNER03:43pm
about 275.
AGENT1:31
275, wow. OK. I mean, that's definitely a high bill and I know what the rate increases, it's just gonna go up from here, Mr. Jones. So that's why I'm calling cause you may qualify for a new government endorsed program that can actually help you avoid these rate increases they're charging you and also reduce your bill by up to 40%. So I just need to verify a few quick details with you just to see if you'd be a good fit for the program, OK, Alvin?
HOMEOWNER1:34
Is that for solar panels?
AGENT1:37
Correct, yes, it is in regards to solar. Have you been getting
HOMEOWNER1:57
Oh
AGENT0:35
calls
HOMEOWNER0:12
yeah
AGENT1:38
lately about it?
HOMEOWNER1:40
I'm not interested in solar.
AGENT1:57
Gotcha. OK. No problem, Melvin. And before you let me go here, I did just wanna let you know these programs are much different, so no longer you required to take out a loan. There's no down payment, there's nothing for the installation cost. It, it just helps you reduce your current bill by 40% as long as you're able to qualify for it, OK?
HOMEOWNER0:21
OK
AGENT2:01
OK. Have you ever heard of a program like that before?
HOMEOWNER2:06
All the time
AGENT2:06
All the time. Gotcha. When was the last time you looked into it then, if you don't mind me asking?
HOMEOWNER1:40
Mm maybe a month ago cause I'm not interested in solar panels.
AGENT0:35
Got
HOMEOWNER0:12
I
AGENT0:21
you,
HOMEOWNER1:06
don't
AGENT0:21
Elvin.
HOMEOWNER2:16
want anything on my roof.
AGENT2:23
OK. Gotcha. And was it because you don't want anything on your roof because you don't want any like holes or leaks or anything like that?
HOMEOWNER1:37
Correct
AGENT2:47
Correct? OK. Well, Alvin, the great thing with this new program is that you actually come with the ten-year roof penetration warranty. So any leaks, damages caused by that system or even after, you're completely covered by it. So you don't need to come out of pocket for that anymore. And you're covered with a, in a pretty much an insurance that for 10 years, that roof would be good. Does that make sense as well
HOMEOWNER2:49
Yeah, it makes sense
AGENT3:10
Yeah, OK. Well, I would love to see if we can actually help you out, Alvin, like I mentioned, this doesn't require you to come out of pocket for anything. It's just designed to help you save. And I know with you paying that high bill, we've helped plenty of homeowners who are in a very similar situation as yourself, get down their bill around 40%, sometimes even a little bit more. Would that be something you still wanna take a look into?
HOMEOWNER0:21
No
AGENT3:20
No? OK. Well, no problem, Melvin. Well, uh, unfortunately, when that bill does go up, please feel free to reach back out to me and I'll be more than happy to help you, OK?
HOMEOWNER03:45pm
OK, thank you.
AGENT03:45pm
Mhm. Bye-bye
HOMEOWNER03:45pm
Bye