Majed Zeidan
BOOKEDHARDListen forA second, independent self-disqualification from the same skeptical homeowner — he'd tried before and assumed it failed. Same call as his lien and free-program objections; this is a different moment in a 280-turn conversation.
ObjectionHow it was handledHomeowner's reaction
···
HOMEOWNER0:47
you don't about the rate change because I can see how much is going up. Unfortunately, a month ago somebody called me and also told me about trying to qualify me for some discount stuff,
AGENT03:44pm
uh-huh
HOMEOWNER0:53
it didn't work, so. so yeah, I don't, I don't think I qualify for whatever discount he was looking into and giving
AGENT13:36
Got you.
HOMEOWNER0:55
me discounts and stuff like that.
AGENT1:01
This isn't in regards to just discounting your bill. This is in regards to the new solar programs that are out, so homeowners,
HOMEOWNER0:23
yeah.
AGENT1:15
they don't no longer need to take out a loan. There's no down payment. There's nothing for the installation cost. It's very simple. It's just as long as yourself and your property qualify. That's how we're able to help you transition into that cheaper solar bill. Does that
···
AGENT0:10
Hi, hello, Majid
HOMEOWNER03:44pm
Yes, hello
AGENT0:21
Hey, Majid, how are you? This is Josh. Uh, I was just giving you a call here. I, I believe you spoke with someone on my team yesterday regarding the new energy program. How are you doing today?
HOMEOWNER0:23
Yeah, good. How are you doing?
AGENT0:33
I'm doing really good, Majid. Thank you for asking. Uh, I was just, of course, giving you a call seeing if you got that notice in the mail about the recent rate increases. Did you happen to see that by any chance?
HOMEOWNER0:36
Who sent it, uh, the
AGENT0:23
Yeah,
HOMEOWNER0:37
power company.
AGENT03:44pm
so, yeah, so
HOMEOWNER2:32
Well
AGENT03:44pm
major.
HOMEOWNER0:47
you don't about the rate change because I can see how much is going up. Unfortunately, a month ago somebody called me and also told me about trying to qualify me for some discount stuff,
AGENT03:44pm
uh-huh
HOMEOWNER0:53
it didn't work, so. so yeah, I don't, I don't think I qualify for whatever discount he was looking into and giving
AGENT13:36
Got you.
HOMEOWNER0:55
me discounts and stuff like that.
AGENT1:01
This isn't in regards to just discounting your bill. This is in regards to the new solar programs that are out, so homeowners,
HOMEOWNER0:23
yeah.
AGENT1:15
they don't no longer need to take out a loan. There's no down payment. There's nothing for the installation cost. It's very simple. It's just as long as yourself and your property qualify. That's how we're able to help you transition into that cheaper solar bill. Does that
HOMEOWNER2:32
well I
AGENT03:45pm
make a little
HOMEOWNER5:01
tell
AGENT8:26
bit more
HOMEOWNER1:38
you I
AGENT3:22
sense?
HOMEOWNER1:21
qualify because I never qualified for anything from the government yet, so
AGENT03:45pm
Oh, OK,
HOMEOWNER03:45pm
I, I don't
AGENT1:25
gotcha. I mean, what makes you say that, uh, if you don't mind me asking?
HOMEOWNER1:30
again cause this is not the first time somebody else trying to get me the solar thing and
AGENT03:45pm
Mm
HOMEOWNER1:33
then they said that to discount this and that nothing got discounted,
AGENT0:21
OK,
HOMEOWNER03:45pm
no, I don't get
AGENT0:33
if
HOMEOWNER0:21
it.
AGENT1:38
you, if you don't mind me asking, is you, how long ago was that that you spoke to someone in regards to solar.
HOMEOWNER1:39
Less than a year ago,
AGENT1:39
less
HOMEOWNER1:39
less
AGENT1:39
than a
HOMEOWNER1:39
than a
AGENT1:39
year ago.
HOMEOWNER1:39
year. ago
AGENT1:44
and did they give you an exact reason as to why you didn't qualify?
HOMEOWNER1:50
No, the guy told me you didn't qualify. That's it. He told me uh don't qualify for the program.
AGENT1:01
Oh,
HOMEOWNER0:10
I
AGENT1:15
that's
HOMEOWNER03:45pm
mean, he
AGENT1:15
very
HOMEOWNER2:01
came
AGENT2:01
strange
HOMEOWNER2:01
came to my house and he looked at my bill. He said, I hold on 35, you have kids and everything. And then when I call them 2-3 weeks later they say, oh sorry, you didn't qualify so.
AGENT2:01
That's very strange,
HOMEOWNER0:53
so yeah
AGENT2:24
huh, OK, just because with these programs, I mean, it's not based on like income or like how much you make or anything like that. It's really just based on the property and if you have a good standing credit score. So as long as your credit score was good above 670, and everything on the property path, then, you know, you should have been eligible for the program. Um, did you speak to any other company or was it just that guy that told you you didn't qualify?
HOMEOWNER2:32
well in the past, some companies before they, they talked to us and
AGENT03:46pm
Mhm.
HOMEOWNER2:38
you know my wife pulled up on it, but I started my, my electric bill now is more than twice I was before.
AGENT2:39
Gotcha. And then if,
HOMEOWNER2:38
but.
AGENT2:43
if, if you had to put an amount on how much you spend for your energy, how much would that look like for you?
HOMEOWNER2:46
I'm paying $240 a month right now.
AGENT2:48
Wow, OK. And I'm guessing it tends to go
HOMEOWNER0:10
I
AGENT03:46pm
up more
HOMEOWNER0:21
was
AGENT2:50
during the higher months.
HOMEOWNER2:54
I was paying about 71, you know, 20 years ago, but now, you know, it's a lot more than
AGENT1:25
Gotcha.
HOMEOWNER2:56
what are you giving me what?
AGENT3:22
No, that, that, uh, that makes a lot of sense and I mean if you they should have gave you a reason as to why you didn't qualify the first time around, um, but that's why we are calling because homeowners with these new programs are now getting qualified for them, it's just a matter of the, of course, if your property is able to qualify at that point in regime. So quick question for you, for your property, do you have any like big trees or tall buildings that provide shade over the roof by any chance?
HOMEOWNER3:27
No, I have a two-story building, so I got plenty of hats.
AGENT0:21
OK
HOMEOWNER3:28
I got plenty of time.
AGENT3:27
Plenty of
HOMEOWNER3:30
my trees are around of the house,
AGENT1:25
Gotcha.
HOMEOWNER3:32
not near the house, so
AGENT3:37
And then for your roof condition, are there any leaks or damages that you're aware of? Did they ever advise you of anything like that?
HOMEOWNER3:41
I, I went to my house in 2012, I put a new roof. I remodeled my house. I didn't so that was pretty good.
AGENT3:52
Gotcha. OK. Well, that shouldn't be an issue then. And then for the type of roof you have, do you happen to know if it's like shingles, clay-style, concrete. Do you happen to know?
HOMEOWNER3:55
It, it's singular well,
AGENT03:47pm
Is shingles
HOMEOWNER03:47pm
uh, as for.
AGENT4:08
Asphalt shingles? OK. I mean, that shouldn't be an issue either. We installed on plenty of asphalt singles. Um, now, for the property itself, is there anyone else that owns it with you, like a spouse or a family member, or is it just yourself or you?
HOMEOWNER4:10
No, it's under my
AGENT4:10
Under
HOMEOWNER4:22
name
AGENT4:22
your name? OK, perfect. Not an issue at all then. And then, of course, for these programs, like I mentioned since they are government endorsed, you would just need to have a good standing credit score of at least 670 or higher, so I'm guessing you're good on that end as well, correct?
HOMEOWNER4:25
Yeah, I'm, I'm good on
AGENT0:21
OK.
HOMEOWNER0:33
that.
AGENT4:28
And is there any existing solar on the property?
HOMEOWNER0:10
O
AGENT4:30
silly question, but
HOMEOWNER4:33
What is this you talking? Are you guys gonna installing solar systems solar
AGENT0:23
yeah,
HOMEOWNER03:48pm
panels.
AGENT5:01
so like I mentioned, these are new programs, so it does involve the installation of solar, but you don't have to pay for it. So there's no loan associated with this. There's no down payment. Nothing for the installation cost. Like I mentioned, it's just as long as your property qualifies and from what you're telling me, it definitely sounds like you could be a good fit for Mai. The next step is really simple. It's just about selecting that better time and date, so the consultant can stop by and break it all down for you and answer any questions you may have.
HOMEOWNER5:04
So, so how come total is gonna be free
AGENT0:21
Yes,
HOMEOWNER2:24
based
AGENT0:21
so
HOMEOWNER03:49pm
on what?
AGENT5:33
I don't like to use the word free, so you're still gonna have a bill. It's just gonna be much cheaper than what you're currently paying right now. So to give you an example, Majid, if you're averaging, let's just say $200 with this program, as long as you're able to get qualified for it. We're able to knock that bill down I don't want to say anywhere between 100 to $130 now. It just depends on the size of the system, but roughly, homeowners have been seeing savings around 40%.
HOMEOWNER5:36
And how much is the system gonna cost me?
AGENT5:52
Nothing. So you don't pay for the system you pay for is the energy that comes at a much cheaper rate. So it's, it's kind of like how you're with your energy company right now, except you're purchasing that system at a much cheaper rate. That's the only difference.
HOMEOWNER5:58
Yeah, but you know what? I don't think it's gonna work because most of my power is in the evening when my kids
AGENT03:49pm
Uh-huh
HOMEOWNER6:02
come home. When my son's, there's nobody at home using the power, to tell
AGENT0:21
OK.
HOMEOWNER6:08
you the truth, so most of my power comes when my kids come home in the evening, so I don't think that's gonna save me
AGENT1:25
Gotcha.
HOMEOWNER03:50pm
that much.
AGENT6:35
No, and I can very, I can see the concern there, and that's a very valid one. The great thing with this program as well is that it comes with battery packs. So, even though that system's generating energy for you during the day. When you get these battery packs, it stores all that energy for you. So when your kids do come home and they end up using energy or even yourself, you're covered. It's not gonna ever pull from California Edison ever again. You just pull from those battery packs. And the battery pack, they're included with the solar.
HOMEOWNER6:43
So you're telling me the whole solar system with the battery pack, we're talking 30 to $40,000.
AGENT4:22
Correct
HOMEOWNER6:45
It's not gonna cost any money.
AGENT6:48
Correct. And the reason for that is because the, the way these
HOMEOWNER0:23
Yeah.
AGENT7:15
programs work is they're backing funded by taxpayer dollars. So your taxpaying dollars, my taxpaying dollars, a portion of everyone's taxes now are being funneled into these programs. So what the government's doing is they're allowing homeowners to see if they're able to qualify as long as you're able to qualify. That's how you get the system, but unfortunately, if you don't qualify, then it would automatically disqualify you from the program. Did that make a
HOMEOWNER5:01
So like
AGENT03:51pm
mhm
HOMEOWNER7:19
I said, everybody came out here and they looked into my bill and they didn't qualify
AGENT0:23
Yeah,
HOMEOWNER0:21
me.
AGENT2:01
that's very strange
HOMEOWNER3:27
so I,
AGENT0:47
because
HOMEOWNER0:10
I
AGENT1:21
from,
HOMEOWNER03:51pm
feel I'm
AGENT03:51pm
mhm.
HOMEOWNER7:32
talking. I'm having a hard time believing that the government was gonna be, gonna give me $40,000 power system so I can knock down my electricity bill.
AGENT7:33
Gotcha. Well, they're not
HOMEOWNER2:24
you know
AGENT0:21
giving
HOMEOWNER7:34
what I'm saying
AGENT8:26
it to you. Remember, you're still gonna have a bill, it's just the bill now is gonna be much cheaper than what you're paying. So, you're just paying for the energy. The catch here is, is that your property needs to qualify. So even though you tell me everything may be good, what happens is if you do decide to move forward, there's something that's called a site inspection that takes place where they inspect everything, just to make sure that the property's good and if the property for any reason doesn't pass, we would have to advise you and let you know as to why it didn't pass, which is why I was curious as to why that other guy told you you didn't pass, but then didn't give you a reason to it. That's something that we have to do. So let's just say for instance, if we check your roof and it turns out that your roof uh needs to get reinforced for the paddles. That's something that we need to advise you and let you know, or your property couldn't qualify for it. Does that make it a little bit more sense, Majid?
HOMEOWNER8:34
So what's qualify what you mean, so what you're saying basically I qualify not based on income
AGENT0:23
Yeah,
HOMEOWNER0:33
or
AGENT03:52pm
yeah, it's
HOMEOWNER1:15
it's
AGENT0:33
not
HOMEOWNER2:24
based
AGENT2:24
based
HOMEOWNER2:24
on the
AGENT0:21
on
HOMEOWNER3:22
roof
AGENT2:24
income
HOMEOWNER03:52pm
quality.
AGENT8:58
or anything like that. The only thing is you would need to have a good standing credit score of 670 or higher. And the reason why they asked for that is because traditionally, homeowners will make their payments on time have a good standing credit score of 670 or higher, or if you have any past bankruptcies or foreclosures within the past 7 years, that would also automatically disqualify you. So you're good on that end, right?
HOMEOWNER9:03
Yeah, no, I'm not worried about my credit. I have excellent
AGENT03:53pm
Mhm
HOMEOWNER9:10
credit. That's just, I'm yet to believe that they're gonna give me something free that's not gonna be tied to my loan or to my house or some lien
AGENT0:33
No,
HOMEOWNER0:21
on
AGENT0:33
no
HOMEOWNER0:21
some.
AGENT9:14
lien involved
HOMEOWNER0:10
I
AGENT0:21
with
HOMEOWNER9:15
don't know what's
AGENT10:06
this. That, that's why I mentioned it's as long as the property qualifies. That's the big thing here. Otherwise, every single homeowner in Southern California would be jumping into these programs, but the reason why they're not is because a lot of homeowners have old roofs. They have damaged main panel units, they have older main panel units, uh, their credit score might not be in good, in good shape, so a lot of homeowners do unfortunately don't qualify, so I'd want to stay around 30 to 40% of the applicants that we do help try and move forward. They actually get denied because something's wrong with the property. So, even though this all may sound good, it sounds like a no-brainer. The thing here is the property would need to qualify. And that's why we send a consultant out to you, for one, to explain everything to you, show you a full breakdown, Answer any questions or concerns you may have and actually show you how much you'll save compared to what you're spending right on me.
HOMEOWNER10:15
and you say that bill would replace my Edison bill or that be my whole Edison bill the
AGENT0:33
That
HOMEOWNER03:54pm
cut
AGENT0:21
is
HOMEOWNER03:54pm
in half.
AGENT10:37
correct. It, it, it completely gets rid of that California Edison bill, and now you just pay a cheaper solar energy bill. That's it. So like the example I gave earlier, where if you're paying $200 with Edison on average, we now can get you anywhere between 100 to 130. It just depends on the size of the system at that point and what you're looking for. Does that make a, a little bit more sense, Majid? I hope it did.
HOMEOWNER10:40
Yeah, is that, so that's a private
AGENT0:33
No,
HOMEOWNER10:41
company that does that or
AGENT0:21
so
HOMEOWNER0:53
what?
AGENT11:19
this program's government endorsed, meaning that any solar company can actually come up to you and offer you this program, which is why I said was it's kind of strange how you looked into solar before, but they advised that you didn't qualify. There, there always has to be a reason as to why. Um, so if they ever did give you the reason, you know, that would give me a better understanding, but from what you're telling me right now, I don't see why not. You shouldn't be able to qualify. Your roof's in good standing condition. Um, it has no leaks or damage. Your main panel unit should be in good standing shape as well, especially if you redid everything, um, so it definitely sounds like you could be a good fit. The next step is just sitting down and seeing if it worked out for you.
HOMEOWNER11:25
All right, I guess we can meet with someone if you wanna send somebody
AGENT8:26
Sure,
HOMEOWNER0:21
here
AGENT11:27
yeah, I mean, what,
HOMEOWNER2:46
right.
AGENT11:31
what time works better for you? Is it typically mornings or afternoons that work better for you, Majid?
HOMEOWNER11:35
I mean, usually afternoon
AGENT0:23
Yeah.
HOMEOWNER11:36
when I'm home from work or, you
AGENT0:23
Yeah
HOMEOWNER11:38
know, it depends it's
AGENT03:55pm
Mhm
HOMEOWNER11:41
on a Monday, uh, usually
AGENT11:31
Afternoon
HOMEOWNER11:42
afternoon I get
AGENT8:26
Sure.
HOMEOWNER11:36
home from
AGENT0:23
Yeah,
HOMEOWNER0:53
work.
AGENT11:44
no problem. I mean, I
HOMEOWNER0:23
Yeah.
AGENT11:49
can do, let's see here. And what time do you usually get home after work? Is it after 4, after 5, after 6?
HOMEOWNER11:57
Well, it depends again, uh, usually, yeah, I'll be home by 5 o'clock for
AGENT0:21
OK.
HOMEOWNER03:55pm
sure, but then 06.
AGENT12:00
I mean, what I can do then if
HOMEOWNER0:21
you
AGENT0:21
you
HOMEOWNER2:24
know.
AGENT12:13
get home around that 6 o'clock time frame. I can definitely go ahead and mark you down for like 6:30 just because the latest consultation we have does run all the way up until 7, and I do see a spot here. The 6:30 or 7 p.m. work better for you, Majid?
HOMEOWNER12:18
Uh, probably 6:30. Well, hang on,
AGENT0:21
Uh,
HOMEOWNER8:26
which
AGENT11:41
Monday
HOMEOWNER12:20
day is on now we're talking?
AGENT0:23
Yeah,
HOMEOWNER0:21
Are
AGENT03:56pm
it'll
HOMEOWNER0:21
you
AGENT0:21
be
HOMEOWNER4:33
guys
AGENT0:33
for
HOMEOWNER12:25
is it are they today Actually this will coming Monday any time is good. You can come
AGENT1:01
Oh,
HOMEOWNER10:37
earlier.
AGENT12:29
perfect then. OK, so Monday, let me see.
HOMEOWNER0:23
Yeah.
AGENT12:37
Uh, and for Monday, I do have it looks like here, a 11 o'clock available. Would 110 be good for you? 11 a.m.?
HOMEOWNER0:23
Yeah
AGENT4:22
Perfect,
HOMEOWNER03:56pm
7's
AGENT03:56pm
Imogene.
HOMEOWNER0:23
good.
AGENT13:24
Awesome.
HOMEOWNER03:56pm
Monday 11th.
AGENT12:48
Let me go ahead and mark you down then for this upcoming Monday at 11. Now, for that California Edison bill that you get, do you get it online or in the mail?
HOMEOWNER12:55
Uh, I was getting it online, but now I think I get it in the mail because I changed
AGENT1:25
Gotcha
HOMEOWNER12:58
uh because I couldn't, I wouldn't get this online
AGENT0:33
No
HOMEOWNER03:56pm
on soon
AGENT11:44
problem
HOMEOWNER03:56pm
enough
AGENT4:22
at all.
HOMEOWNER03:56pm
sometimes that
AGENT11:44
problem,
HOMEOWNER2:43
would
AGENT13:04
man. What I can do for you is I'm gonna send you a text message just letting you know that you're all set for Monday
HOMEOWNER0:23
yeah.
AGENT13:15
at 11. If you have the chance, please send over page 3 of your bill. It just shows a bar graph that we can use to conduct the savings report for you and also save you some time during the consultation, OK?
HOMEOWNER13:18
OK, I'll look for it and
AGENT13:24
Awesome
HOMEOWNER13:19
I'll, I'll scan you page
AGENT0:23
Yeah,
HOMEOWNER2:01
3
AGENT13:21
page 3, it has a bar graph
HOMEOWNER0:21
OK.
AGENT13:24
on it. You can't miss it, so it should be right there. Um, but awesome then, so you're all set. I got you down for Monday at 11. Now we do work as a first come, first serve, so that just means that since you're taking that time, another homeowner can't take it. So I just wanna make sure that that 11 o'clock time frame works for you, Majid.
HOMEOWNER13:40
Yeah, uh, Monday
AGENT4:22
Perfect.
HOMEOWNER13:41
11 o'clock would be
AGENT13:24
Awesome then.
HOMEOWNER03:57pm
for me.
AGENT13:18
OK. I'll
HOMEOWNER0:33
about
AGENT13:46
send you that text message shortly. She'll just expect it within 5 minutes. And just give me a
HOMEOWNER0:21
OK
AGENT13:50
like just to let us know that you received it, OK? Awesome thenmoje. We look forward to meeting you this upcoming Monday at 11. Thank
HOMEOWNER0:21
OK,
AGENT0:21
you.
HOMEOWNER0:33
see
AGENT03:57pm
Bye-bye.
HOMEOWNER03:57pm
you then
RecordingRE9fe6186d9de6541a63e9f068b330e6da ↗